Preview not showing

Hello Bruno,

please try to open your browser developer console (here’s how https://kb.mailster.co/how-can-i-open-the-browsers-console/), then try to load the page where you are editing the player and see, if any error appears on the console.

Then try to bring up our editor again, once the preview starts loading and the circle starts spinning wait at least 10 seconds and see if anything appears in that console.

Thanks,
Martin

Hello Bruno,

it’s strange, none of these errors are related to FV Player. It’s all for JetPack.

Did you change your homepage recently? The way FV Player Editor preview works is it calls the website homepage with a special argument in the link and that gives you the preview if you are authorized.

Please let me know, perhaps we could add some debug information about the preview to signal preview errors on the browser console.

Thanks,
Martin

Hello Bruno,

are you able to test the upcoming FV Player version to help us fix this issue for you? Please reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/615-editor-preview-debug.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Once you have this new version up please open your browser developer console (here’s how https://kb.mailster.co/how-can-i-open-the-browsers-console/), then try to load the page where you are editing the player and try to preview the player and you should see messages like this on console:

FV Player Editor: Preview requested...
FV Player Editor: Preview Ajax finished (POST).
FV Player Editor: Preview wrapper found.
FV Player Editor: Preview shown.

Thanks,
Martin