Amazon S3 Video shows Green OK but refuses to play.

[Solved]

Kiran 6 years, 2 months ago

Hi Helpdesk,

I have been struggling with fvplayer for the last 2 days.
Firstly the issue was the fast start mp4 issue which i resolved using faststartmp4 tool which was indicated. The tool and the usage is not very intuitive to know if the tool did change some thing.

The timestamp revealed that the file has changed.
Now the video is green but refuses to play.

Please let me know a standard check list of what all need to be taken care before you find a video is fit for play with fvplayer. It plays everywhere else well.

Thanks,
Kiran

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Kiran 6 years ago

Also please note that I am a pro user…

Martin 6 years ago

Hello Kiran,

the Video Checker is our recommended way of checking a video.

We were looking for a simpler way of fixing the video meta data position, but haven’t found it. It seems people just want to get the encoding right the first time and there is not a lot of tools available to fix the meta data position.

Please upgrade to FV Player 7.2.2.727 which was released just now and your issue will be fixed. Also make sure you are using latest FV Player Pro.

The issue was appearing only on Amazon S3 videos with + symbols in the URL (which AWS uses for blank spaces). We will make sure we cover this use case in our automated testing to prevent issues in the future.

Thanks,
Martin

Viewing 2 replies - 1 through 2 (of 2 total)