Make video undownloadable

Hello Bruno,

the file should still be listed when adding a new job on wp-admin -> FV Player -> Coconut Jobs. Are you sure you are uploading into the correct DigitalOcean Space? You can check in wp-admin -> Settings -> FV Player Pro -> Hosting -> DigitalOcean Spaces -> Space Name.

Or there might be some JavaScript error in FV Player DigitalOcean Spaces browser. Please open your browser developer console (here’s how https://kb.mailster.co/how-can-i-open-the-browsers-console/), then load wp-admin -> FV Player -> Coconut Jobs again and try to add a new job. See if you get that “No files here.” message and see if you see any errors on the console. A screenshot would be great.

Or there might be a PHP eror which prevents the FV Player DigitalOcean Spaces browser from fetching the files. I hate to ask for something as technical as this, but since this is the first time somebody is reporting a bug like this I do not have any other idea.

So please check the PHP error logs if possible. If you are not sure you can try to install this plugin: https://wordpress.org/plugins/error-log-monitor/ Then try to create another encoding job and see what was added to the logs.

Thanks,
Martin

Hello Bruno,

I’m sorry to see that nothing seems to work for your without extra effort. Hopefully we can figure out what’s so strange about your website, server or mix of plugins, so improve your experience.

Please post the link to your website where we can see that encrypted video which won’t play.

Thanks,
Martin

Hello Bruno,

your website is using https:// (with SSL security layer) on front-end but it appears internally its configured to run as http:// (no security). Please check wp-admin -> Settings -> General “WordPress Address (URL)” and “Site Address (URL)”. Are these URLs using http:// or https:// ?

Regardless of your answer – we can add some code to tollerate issues like this, but it will take us some time to figure out, so please have a look.

Thanks,
Martin

Hello Bruno,

unfortunately the http:// path is hard-coded in the HLS stream, so please try to encode the video again and it will play.

As I said we will also fix FV Player Pro Stream Loader to automatically use the correct protocol for these requests. But it might not be ready today.

Thanks,
Martin

Hello Bruno,

we prepared the fix for the mixed content issue.

It would be great if you could help us with the testing. Could you please grab a fresh copy of FV Player Pro from https://foliovision.com/my-licenses and reinstall the plugin from that? To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Also make sure you switch to Beta version too, here’s how to do that: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

Then the encrypted stream which was not playing before should start to play – as the plugin will fix the “bad” http:// in the HLS if the website is on https://. But I’m not 100% certain if it will detect that for your website. I see your are using Cloudflare – perhaps you are enabling the SSL there. Out plugin should be able to detect that and work properly, we added some code specifically for that.

Thanks,
Martin

Hello Bruno,

the first encrypted video which you created with FV Player Coconut wouldn’t play for you. It should play with that new FV Player Pro version in the Beta release.

Perhaps you already removed that video and moved on, in that case there is nothing to test anymore.

Thanks,
Martin