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Does FV FlowPlayer Pro version 0.5 require a new license? I upgraded to FV WordPress FlowPlayer 6 and I’m getting a message saying that I need to upgrade to 0.5. What is the process for getting the FV Player Pro 0.5?
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Hi Zachary,
Thanks for your note.
You should have received an email from us with all the update information. As you didn’t (please check your Paypal email account), you should sign in to your account here (as you are now) and go to https://foliovision.com/site/wp-admin/admin.php?page=fv-licensing to see your products and what upgrades are available to you.
FV Player has annual membership for continued updates and support. Your license is perpetual though as FV Player’s versions during your membership will continue to work forever.
We are constantly adding new features and improving existing ones (CDN, secure playback, playlists to name a few). You will always enjoy the latest video technology with FV Player.
Making the web work for you, Alec
I installed the up[date and got a fatal error!
Plugin could not be activated because it triggered a fatal error.
Fatal error: Cannot redeclare class FV_Player_Pro in plugins/fv-player-pro-4/fv-player-pro.php on line 2485???
Katalina
Hi Katalina,
Could you let us know which site this happened on and what version of WordPress you are running there? It would be even better if you could send us a WordPress admin login to that site at our support address.
We’ll get you sorted out.
Thanks!
Alec
Hi Katalina,
please check if you have any other version of FV Player Pro installed. If you do, please deactivate it and remove it. Only the last version needs to be installed and active.
Thanks,
Martin
I only have Version 0.3.8
installed and act.Now what?
Thanks, Katalina
Hello Katalina,
please upgrade to the latest version – 0.5.2. If you do not see the upgrade, you can try turning the plugin off and back on or you can grab if from https://foliovision.com/edit -> My Products -> Extensions -> FV Player Pro. The older versions had a bug in the update code which caused the updates to be often delayed.
Also, make sure that you are on latest version of FV WordPress Flowplayer. Our goal is to make this easy for our users, but obviously we have missed some of the edge cases.
Thanks,
Martin
On my other site I have Version 0.5.1 .
Last time we emailed I was told to
delete the old versions?I need clear and exact instructions that will work.
This has been too much work.
Although everyone has been really nice to deal with!Do I need to keep the original FV Player Pro?
Version ?What about the FV WordPress Flowplayer versions?
Thanks Katalina
Hello Katalina,
you need to make sure you have FV WordPress Flowplayer 6.0.3.4 (or any bigger number as the new updates come up): http://wordpress.org/extend/plugins/fv-wordpress-flowplayer/
FV Player Pro should be at version 0.5.2. Version 0.3.8 is too old now. If you are still at version 0.5.1, then there might be some issue with the autoupdates and I would recommend you download the plugin ZIP file from https://foliovision.com/edit -> My Products -> Extensions -> FV Player Pro – and the install from that.
Once that version is installed, further updates should work fine.
Thanks,
Martin
I’m sure the confusion is mine. I updated and both sites are working now.
So can you explain were do the notifications for new versions come?
Do I see it on WP for the free and paid plugin?Do I need to keep an old version in WP? which one?
Thank you, Katalina
Hi Katalina,
Thanks for your note. I’m glad all is well.
No you don’t need to keep an old version. You are unlikely to face this issue again as we’ve improved our updating mechanisms so don’t worry.
Making the web work for you, Alec
Hi Katalina,
I don’t think the bounce rate is just due to the load speed of the videos. They do all load within a few seconds on OS 10.6.8 on Chromium 45, Firefox 40 and Safari 5.05
That said we definitely do want as close to instant start as possible.
If you are uploading to Vimeo, Vimeo should encode your videos properly. There is an issue that the first time you play a Vimeo video it may start a fraction of a second later. Martin and I will take a look.
Could you please put up a test page with the exact same videos in our FV Player and the same videos in Vimeo’s own wrapper so we can compare apples to apples. Please send us the link when you have the test page ready. Please send us a WordPress admin login to the same site at our support address.
Thanks!
Making the web work for you, Alec
