Forum Replies Created
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Hello Martin,
I appreciate your attention to this matter, but sadly, whenever I see the word “developer” my heart sinks…
I had a look at the page, and have to admit, it’s completely beyond my understanding. I wouldn’t even know where to put that code, let alone how to make it work.
I hope many of your more savvy users will find it useful though.
Best wishes,
Andy
I look forward to hearing more, Martin – thanks!
Sorry Martin, I should have mentioned the Theme – Twenty Twenty Two.
I hope it’s useful for you.
Best wishes,
Andy
Thanks Martin, but I discovered today that it’s available when you use the Featured Video Template!
Thanks – it would be really useful!
Andy
It plays perfectly for me too, at the moment – with a healthy level of buffer. I’ll make a point of asking more questions (such as, about the amount of buffer) in future.
I should say that I have recently suggested to some that they check the HD setting is on Auto (in case they have a slow connection and have set it to something high). In all these cases where I have suggested that, there has been no reply from them…
Thanks for the speedy reply, Martin.
The videos are not encrypted.
You can see an example here
I have experienced the issue with Safari, but not iPhone. I have not asked my users what they use.
Hello Martin, thanks for your help with this.
As you say, it adds an empty language above the ones I added, but if that’s not a bug, it’s OK.
I didn’t report this a a bug, I only asked how I can delete a language because somehow I have two English subtitles on one of our videos, so I naturally want to delete the duplicate.
I was unable to find a way to delete a language – and if I simply delete the link to the captions, it shows “Saved” in the bottom-left corner, but when I reopen the Editor, the link is back again!
I’m using Safari Version 15.4. When I get time, I’ll try with Chrome or Firefox.
My apologies, I found the answer to rounding corners on the splash image on the link Martin provided!
Thanks – it works very well!
Andy
I just found this, and Martin’s code works well EXCEPT for the splash image. In other words, the corners are square until the video begins to play, and then they are rounded.
Can you help please?
Andy
Hello Maria,
Thank you for your quick reply.
I’m very glad to see the Spanish subtitles appear to have ‘healed-up’ – but I’m confused as to why it happened!
I will continue to try to find out…
I’m sorry to have wasted your time.
Best wishes, Andy
As I thought, even with the code corrected, all the captions appear with white font.
WEBVTT 00:00:01.480 --> 00:00:02.799 <font color="#fe7f31"><i>Visitante.</i></font> 00:00:03.319 --> 00:00:04.440 <font color="#fe7f31"><i>Vamos.</i></font> 00:00:05.360 --> 00:00:06.240 <font color="#fe7f31"><i>Vamos.</i></font> 00:00:06.360 --> 00:00:08.359 <font color="#fe7f31"><i>[Silbidos:para animar al perro]</i></font> 00:00:11.240 --> 00:00:13.240 <font color="#fe7f31"><i>Quédate ahí.</i></font> 00:00:17.640 --> 00:00:19.120 <font color="#feffff">Una oveja o un perro pastor</font>
My apologies! (It’s a pity we cannot edit our posts).
I can see an error in the formatting of the snippet I provided (the arrow should have two dashes –> not one). I’ll correct it to see whether it makes any difference – but I doubt it, as the other videos are formatted correctly and the formatting is ignored on those.
Thank you Mária,
Well, we all make mistakes! We’ll put it behind us now. As I said we’re very fond of FV Player and hope to use more of it’s features in the future.
And OK – I’ll go ahead with the reinstall then!
Best wishes, Andy
Thank you for your eventual reply…
We are all busy, but some word that you were taking my post seriously would have avoided a lot of serious worry on our part over the past days.
Instead, the post was ‘awaiting moderation’ so we didn’t know whether we would ever get the player working again… It’s our income, so it’s an extremely serious matter for us.
WE ABSOLUTELY LOVE THE FV PLAYER, but if you could sharpen-up your communication, it would save a lot of worry.
As it happened, once I found that a public video would play in a browser (with audio) I knew it had to be the player or WordPress (not Amazon s3 or CloudFront) so this morning, I reinstalled the player. I don’t know whether you had updated the player by the time I reinstalled FV Player (early this morning) but it worked, and it’s working now!
I have 7.5.10.727 – and the Pro plugin is 7.5.11.727.
The theme is Twenty Twenty-One.
After the stress of the past 48 hours, I don’t feel inclined to install the plugin on your link just now. The site is working well again now, so I might wait for the official update release – but I do appreciate you providing the link – thank you.
We have a saying in the UK – “if it ain’t broke – don’t fix it” and in this case, that’s what I’m doing.
Thank you for the plugin fix – but please SAY something to assure customers you’re looking into their worries!
Best wishes, Andy
UPDATE!
Video plays fine (including audio) when I by-pass FV Player by pasting the s3/CloudFront video url into a browser.
If it helps, the OS is Mac 12.0.1
One of our videos is located at: https://workingsheepdog.co.uk/tv
FIXED!
Trawling the internet, I read that .vtt files have to be stored on the same domain as the player, so putting the file on Amazon s3 was the mistake.I uploaded the .vtt to our WordPress site, and it now plays fine.
I should have mentioned that we’re using the Beta version of FV Player Pro (Quality Switching fix for playlists) rather than the release version.
Since my post, I stripped out all the .vtt file’s colour formatting in case that was this issue, but it made no difference.
WEBVTT Kind: captions 00:00:03.680 --> 00:00:06.360 People ask me, "What are the most important rules 00:00:06.360 --> 00:00:07.520 when you're training a sheep dog?" 00:00:19.760 --> 00:00:23.960 these are just a few, and they're all very important.
