Hello ATT,

thank you for reaching out to us!

We have faced an issue with a newer version of FV Player Pro a while back. Sadly, this has forced us to block updating of FV Player for people using versions of FV Player Pro 7.5.10.727 or earlier.

However, you can work around it by disabling FV Player Pro and then upgrading FV Player. Afterwards, you can re-enable FV Player Pro.

Please, let us know, if all FV Player Pro features from your version work okay for you after updating the base plugin.

Thanks,
Maria

Hello Jean-Noel,

thank you for reaching out to us!

We have gotten similar reports recently. Could you please provide us with a test page/screenshot of the whole console when the video is loading? Are there any 403 errors connected to FV Player?

Also which browser and OS are you using?

Thanks,
Maria

Hello HungTQ,

thank you for the question. We are truly sorry that you feel this way. Your question was posted on 2AM Sunday our time. We are a small team and we tend to usually not work on weekends. We hope you understand.

As for the subtitles, have you enabled CORS headers on your server? The VTT standard requires that the VTT file is located on the same server as the website where it is posted. If you link your VTT file from a different domain than your website, you will need to enable CORS headers on it.

Thanks,
Maria

Hello Brad,

I apologize for the late reply.

Please try disable Settings -> FV Player Pro -> Hosting -> Vimeo -> Turbocharge Ajax Vimeo Loading.

Let me know, if it helped.

Thanks,
Maria

Hello Victor,

I am glad to hear you’ve successfully activated the feature. Just to clarify – once activated, the chapter timeline markers work on all skins.

Thanks,
Maria

Hello Brad,

please, try picking “Hide from Vimeo” instead of “Private”. When the video is set to Private.

Let us know, if it helped.

Thanks,
Maria

Hello Nikolaos,

thank you for the question!

While the Stats tab does always show up in the FV Player menu in wp-admin, it first has to be turned on to show the stats.

You can turn it on by going to Settings -> FV Player -> Sitewide FV Player Defaults and enabling “Video Stats”.

Let us know, if it solved the issue.

Thanks,
Maria

Hello Luca,

it can actually be disabled by an easy CSS fix:

.fv-fp-tap-left, .fv-fp-tap-right {
display: none;
}

You can learn how to add custom CSS to FV Player and see other common tips here: https://foliovision.com/player/advanced/css-tips-and-fixes

We will add this fix to the guide too.

Thanks,
Maria

Hello Yoel,

I tested it out and I can confirm that I’ve ran into the same issue of Video Ad click tracking not working. This affects custom ads via FV Player. All events on VAST ads are being tracked correctly.

Thank you for bringing this to our attention. I will forward this issue to our development team.

Making the web work for you,
Maria

Hello Victor,

I see. I apologize for my incomplete first answer.

actually, this would be done by adding:

caption="Video 1;Video 2;Video 3" 

at the end.

Like this:

[fvplayer src="https://source.com/video1.mp4" playlist="https://source.com/video2.mp4;https://source.com/video3.mp4" caption="Video 1;Video 2;Video 3"]

Let me know, if it works.

Thanks,
Maria

• This reply was modified 2 years, 10 months ago by Mária Stašová. Reason: A small typo

Hello Yoel,

thank you for reaching out to us!

Firstly, try to extend the range of data shown. If the events are not triggered within the time window, they will not show up. There is a possibility that you are looking at a time frame where no ad clicks happened, thus it is not showing up.

Let us know, how it went.

Thanks,
Maria

Hello Victor,

thank you for reaching out to us!

The shortcode parameter for title is : title=”Example Name”

You can find this parameter, alongside the list of all the other shortcode parameters, here: https://foliovision.com/player/basic-setup/shortcode-parameters

Thanks,
Maria

Hello Sanjiiv,

the red “video issues” label can be caused by various things. The video checker note is clickable. Please click it and send us a report either by clicking the button (which sends it to support@foliovision.com) or by pasting / screenshoting it here. This will help us understand what the issue is better.

Thanks,
Maria

Hello Amerigo,

glad to hear the issue is resolved!

We don’t like deleting forum threads, since the troubleshooting information could be useful to other users in the future.

I went over the thread again and made sure each link is redacted. We can reassure you that they will not be searchable. However, if you’re adamant that you’d like to dele the whole topic nonetheless, let me know.

Thanks,
Maria

Hello Ait,

thank you for reaching out to us!

FV Player offers some level and modes of protection, but first and foremost, it is a video player meant to insert and play the already protected videos on your website.

Download protection depends largely on where you decide to host your videos, and what types of protection you choose to set up with it.

You can read up on the various methods of protection supported by FV Player and the differences between them here: https://foliovision.com/player/securing-your-video/protecting-video-from-downloading

Also, you can find information and guides on various supported services in our documentation: https://foliovision.com/player

Let us know, if you have further questions about any protection methods or services. We’re here to help.

Thanks,
Maria

Hello Matthias,

we redacted all of the URLs. We’d rather not delete the thread itself, as it could be helpful to someone else in the future.

Making the web work for you,
Maria

Hello Christian,

thank you for reaching out to us!

The integration is already finished. We integrated the service into a simple workflow operating right in your WordPress media library: https://foliovision.com/2021/12/bunny-stream-support

Here’s a more detailed guide: https://foliovision.com/player/video-hosting/bunny-stream-player-integration

I will make sure to forward your suggestions to our development team, to see what they think.

Thanks,
Maria

Hello Amerigo,

sorry for the late reply.

We tested the ExoClick VAST tag and it works just as you said it is supposed to. Are you still facing the issues? Seeing it work on your website would be more beneficial for us, if you can provide us with a link.

Thanks,
Maria

Hello Amerigo,

thank you for reaching out to us!

could you please send us a link to such an video and/or your VAST tags, so that we could try it hands-on?

Thanks,
Maria

Hello Michael,

thank you for reaching out to us!

1. We do plan on supporting both EDD and WooCommerce as commerce plugins to use with our Pay Per View plugin.

I suggest you try some membership plugin to see, if it fits your needs. There’s also a free version of RCP, called only RestrictContent, you can try out.

RestrictContentPro, it is our membership plugin of choice, but you do not need to limit yourself to that. FV Player works great with most popular membership plugins: https://foliovision.com/player/advanced/membership-fv-player-compatible

Since you are talking about courses, looking into LMS plugins might be a good idea too.

2. You do not need PPV to go along with membership plugins.

As for WooCommerce – meaning the base commerce plugin, yes ppv is needed for that: https://foliovision.com/downloads/pay-per-view-woocommerce

3. For this purpose, a membership or an LMS plugin would be best. However, I will consult our development team about the possibility of supporting playlists in PPV.

Thanks,
Maria

Hello Kerry,

sorry for the late reply.

Please, go to Settings -> FV Player Pro -> Integration/Compatibility -> Add featured image automatically

This makes it so that if you do not set a featured image manually, the splash image of the first player on the site will be used automatically.

Let me know, if this is what you’ve been looking for.

Thanks,
Maria

Hello MoviHub,

the link with www. won’t work in FV Player. It is odd that adding it would fix it for you. Maybe we could make it so that it accepts links with www. too.

Sadly, there is not much we can do about countries blocking websites. Using a VPN is usually the best choice.

Maybe Martin will have some other suggestions or ideas after the holidays.

Thanks,
Maria

Hello Mitch,

FV Player 7.5.13.727 is out and it includes Bunny Stream support. It is set up via a short wizard and it allows you to upload your videos to Bunny Stream and re-post them using the drag &drop feature right in the FV Player Editor.

Here’s a guide for using Bunny Stream with FV Player: https://foliovision.com/player/video-hosting/bunny-stream-player-integration

Making the web work for you,
Maria

Hello Harideran,

thank you for reaching out to us!

If I understand correctly, you want the playlist to show up as a single video with no options for viewers to switch between the videos.

This is not a standard request, but with a couple of tweaks, it is definitely achievable.

You can achieve this by doing these steps:

1. Use the Prev/Next playlist style (https://foliovision.com/player/demos/playlist-styles#prev-next) – this will get rid of the boxes underneath, but still leaves plenty of options to move around the playlist.

2. To disable the options of switching playlist items, you will need to use the following CSS fixes:

– Hiding item button in controlbar
– Hiding the Prev/next item buttons in controlbar
– Hiding the prev/next item buttons in overlay of the prev/next playlist style

All there of these fixes can be found here: https://foliovision.com/player/advanced/css-tips-and-fixes#hide-item-button

You can find how to use custom CSS with FV Player at the beginning of that guide.

Alternatively, if you know a bit of CSS, hiding the tabs in the tab style should work just fine too and require less steps.

Making the web work for you,
Maria

Hello Omar,

thank you for reaching out to us! Sadly, the user did not follow up.

Please, start by using the Video Checker: https://foliovision.com/player/basic-setup/how-to-use-video-checker and let us know what message you are getting.

Thanks,
Maria

Hello Henrik,

thank you for reaching out to us!

To disable the “click to unmute” message, use this CSS fix: https://foliovision.com/player/advanced/css-tips-and-fixes#hiding-click-unmute

Learn how to add custom CSS to FV Player easily here: https://foliovision.com/player/advanced/css-tips-and-fixes

To disable the sharing buttons, just check the Settings -> FV Player -> Sitewide FV Player Defaults -> Disable sharing box.

Thanks,
Maria

Hello Ceric,

thank you for reaching out to us!

Thank you for letting us know about the issue 1) we will investigate further. If you’d like, we could provide you with CSS to hide the embed button for the time being.

AS for 2), we are currently actively working on solving several compatibility issues with Elementor. I will notify our development team to address this issue too.

Making the web work for you,
Maria

Hello John,

please, also check if you have correctly set up CORS headers on your bucket: https://foliovision.com/player/video-hosting/how-to-enable-cors-headers#cors-in-amazon-s3

Thanks,
Maria

Hello Ab,

I apologize for my unclear former reply. The loading of second source in fact should, and in most cases does, happen immediately.

The longer waiting time only happens with some hosting solutions, mainly YouTube.

Our development team will investigate and we will keep you posted.

As for automatic loading, the way Alternative Sources works is that it always loads the first source in the shortcode and then tries the second in line, etc. So, the best solution is to just switch the order of the links. Is there a reason why you couldn’t do this?

Thanks,
Maria

Hello Ab,

thank you for reaching out to us!

The shortcode is correct. However, this is a functionality of the Alternative sources add-on. This add-on is paid: https://foliovision.com/downloads/player-alternative-sources

I cannot see any licence connected to your account. Do you have this add-on licence purchased on a different account?

Thanks,
Maria

Hello Gerald,

thank you for reaching out to us!

Please, send us over the contents of Settings -> FV Player Pro -> Tools -> System Info.

Thanks,
Maria

Hello John,

we apologize for the delay – your messages came in on the weekend.

The test video is not accessible anymore. Have you, by any chance, been able to fix the issue in the meantime?

Thanks,
Maria

Hello Andy,

the late reply, although due to unforeseen circumstances, was entirely my fault.

Thank you for sharing your thoughts and feelings, we appreciate it, and I will make sure to spare you the worries and answer promptly in the future.

We are happy and thankful to hear that you like FV Player and that it plays such a substantial role in your endeavors.

Since a couple of hours ago, the fix is also present on https://wordpress.org/plugins/fv-wordpress-flowplayer/ or you can also reinstall it via wp-admin -> Plugins Install. It is still the 7.5.10.727 version.

The fix will, of course, be a part of the next release if you’d rather wait, as you mentioned.

Thanks,
Maria

Hello Edward,

sorry for the late reply.

Thank you for your suggestion. I will ask the development team what do they think about it, and what are the possibilities of supporting it.

Thanks,
Maria

Hello Seth,

sorry for the late reply.

The copy of those tags did not come through, sadly. Could you please re-send the tags?

Thanks,
Maria

Hello Seth,

are you by any chance having trouble receiving emails from support@foliovision.com? I am just asking, as you have asked this question via the email address three hours ago and we have answered it shortly after.

You can find out how to insert VAST tags as defualt ad, for individual videos and more here: https://foliovision.com/player/vast/how-to-use-vast

Making the web work for you,
Maria

Hello Thomas,

Thank you for reaching out to us!

Could you please elaborate a bit more on what you mean by “caption title” and how is it connected to the AB Loop? Do you by any chance mean the order of shortcode parameters?

Thanks,
Maria

Hello David,

I apologize for the delay.

Please, go to Settings -> FV Player Pro -> Hosting -> Vimeo and check, if you are getting any API errors.

Thanks,
Maria

Hello Seth,

thank you for reaching out to us!

we are glad to hear you’ve found a solution that works for you.

However, as the test video you included currently uses the new VPAID tag, if you’d like to go ahead with troubleshooting the VAST tag, please, provide us the VAST tag you used and experienced issues with.

Thanks,
Maria

Hello Amir,

This might be caused by a recently documented issue. Letsencrypt root certificate has expired on September 30 for the older browsers. And your server might be using that same old certificate.

You can install the Log HTTP Requests plugin, then try to enter the licence key again and check wp-admin -> Tools -> Log HTTP Requests – you should see the request is running from our plugin. But it might complain about the certificate and there will be no need to check this.

If it is so, then please ask your server support to install the up-to-date certificate to let it connect to websites using Letsencrypt and it will all work again.

Thanks,
Maria

Hello Amir,

thank you for reaching out to us and for using FV Player!

Have you also tried inserting the licence key manually? If not, please, try to do so. You can find the key at https://foliovision.com/my-licenses
It is the one that starts with fv840********.

Thanks,
Maria

Hello Mitali,

disabling this is against YouTube’s TOS and could lead to possible repercussions. If you are willing to go ahead with ti anyway, you can contact us at support@foliovision.com

Thanks,
Maria

Hello HungTQ,

could you please share a link to a video with an anonymous poster on odysee.com, so we could test it out hands-on?

As for the sound issue. What browser do you experience the issue on? Do you by any chance also have remember video position and custom video start enabled?

Regarding the issues with YouTube, please tell us more about your mobile device and the browser you use. Is it correct that absolutely any mobile setting when turned on, causes you to experience this issue? Or can you pinpoint it to a specific setting?

Thanks,
Maria

Hello Pesi,

please go to Settings -> FV Player Pro -> Post Interface Options and enable “Controlbar”.

This will give you the option to turn controlbar on and off in the Options tab of the shortcode editor.

Thanks,
Maria

Hello HungTQ,

Thank you for reaching out to us.

What device are using? Please make sure you don’t have Settings -> FV Player Pro -> Mobile Settings -> Force fullscreen on mobile enabled.

Thanks,
Maria

Hello Qamdad,

thank you for reaching out to us!

The API errors call for non-existent videos. Please, try to look these up based on the links and delete/swap them for functioning ones.

As for the other issues, we have encountered several issues with Vimeo recently, one of those being issues with splash images. Please, update to the newest version of FV Player Pro (7.5.10.727) and let us know, if it solved the issue.

Thanks,
Maria

Hello Edward,

thank you for your interesting suggestion. I will ask our development team what they think about it.

Alternatively, FV Player also works with audio files: https://foliovision.com/player/basic-setup/audio-tracks-player

You could do a version of this, where you insert both the video and the audio players to the post individually, and let the users pick which they like.

Let me know what you think, although the alternative might not be quite as aesthetically pleasing.

Thanks,
Maria

Hello Ian,

we are sorry to hear about your issue.

Could you please provide us with a link to a page where this happens, so that we could test it hands-on?

Thanks,
Maria

Hello FoxFingers,

as it was already pointed out, this mode of protection is not absolutely secure. It is just another additional method, a barrier making the downloading harder.

It is a rather older technology and as Lucia pointed out, as protection gets better, so do the downloading tools.

We recommend you use encrypted HLS streams. Encryption is currently the strongest download protection method.

Martin and Lucia mentioned several alternative methods in earlier replies to this topic. We have also just finished the new version of FV Player Coconut which makes video encryption so easy, it only takes a couple of clicks right in the media library while writing your post.

Thanks,
Maria

Thanks,
Maria

Hello Luiz,

thank you for reaching out to us!

I was unable to reproduce the issue. Have you by any chance managed to solve it by now?

If not, please tell us which device, OS version and browser version are you experiencing these issues on.

As for the x not showing, I see. Our programmer will contact you shortly about what might be the cause.

Thanks,
Maria