Hello Rhys,

We’re sorry to hear about the issue.

Please, try installing this plugin: https://wordpress.org/plugins/error-log-monitor/ Then repeat saving the player and see, if any error appears in it.

You can also check PHP error logs directly on the server. If you are not sure about it, the server technical support should be able to give you a hand.

Thanks,
Maria

Hello Oluwajoba,

You can change the domain in https://foliovision.com/my-licenses

There is a small administrative charge in place. It exists to prevent people from making many domain changes to compromise our licensing system. We did face some issues with that which is why put it in place.

However, we balance this out with other benefits. We strive to keep our pricing fair and transparent. Unlike many other major WordPress plugin authors (WooCommerce/GravityForms/EasyDigitalDownloads/Yoast), who charge full price every year to existing license holders, we offer substantial discounts for renewal of support and updates (30% for continuous renewal and 60% if support and updates have lapsed).

That being said, please, let us know the domain you want to migrate and the domain you want to migrate to.

Thanks,
Maria

Hello Valentin,

This issue is known to arise when user’s server blocks our server from connecting. For video checker to work, it needs to be able to contact our server.

Please, try adding an exception for https://video-checker.foliovision.com/ to your CORS headers config.

Let us know, if it helped.

Thanks,
Maria

Hello Valentin,

Thank you for reaching out to us!

Could you please send us a report via our built-in video checker? The way the video checker works is that you need to come in as admin and open the video checker and send us a report about the video. Or screenshot it and send it over here. You might do that for one of the malfunctioning videos and for a one where the buttons show up.

Thanks,
Maria

Hello Freezetime,

Thank you for reaching out to us!

We provide support for our player and other products.

We weren’t able to locate any (let alone our) player on your website. Further, FV Player is a WordPress only plugin, and https://playonbit.com/ is not even using WordPress.

Therefore, we cannot help you. If you ever choose to use FV Player or our other products later on, we’ll be happy to provide you with any help you’ll need.

Making the web work for you,
Maria

Hello meirk,

It is currently not possible to connect several Vimeo accounts.

However, if the videos are publicly accessible (for example unlisted videos), they can be played even if you do not have the account assigned in FV Player settings.

Let us know, if this solution is sufficient for you.

Making the web work for you,
Maria

Hello Turbokingspoker,

We’re sorry about the inconvenience.

We have fairly recently launched a new subscription system which is an integration with RCP as a part of the PPV plugin. Thank you for reporting these conflicts between the two systems.

I’ll notify our development team and they will deal with it shortly.

Making the web work for you,
Maria

Hello Amaral,

Thank you for reaching out to us!

Could you please tell us a bit more about the issues you mean by “stopped working”? Is it a licensing issue or are you experiencing issues with playback or your video library?

Thanks,
Maria

Alternatively, try manually grabbing the key from https://foliovision.com/my-licenses and re-inserting it.

Hello Gregory,

We’re glad to hear you were able to resolve the issue.

If you don’t mind, we’d be happy if you’d share the name of the plugin in conflict.

Thanks,
Maria

Hello BioTrace Limited,

FV Player currently features very simple built-in playback statistics. You can find out more about it here: https://foliovision.com/player/analytics/playback-stats

Here you can see the other analytics options: https://foliovision.com/player/analytics

Thanks,
Maria

Hello Gregory,

Could you please try to switch the theme and see if it fixes the issue? Just looking at it in the preview mode should be enough.

Also, are you using any other plugins that work with YouTube?

You can also send us a report / screenshot of the report via our built-in video chcecker: https://foliovision.com/player/basic-setup/how-to-use-video-checker

Thanks,
Maria

Hello Paolo,

In any model the money goes straight to you via the payment method and gate of your choice.

The payment with PPV is handled by either WooCommerce or Easy Digital Downloads (based on the version of the plugin you choose).

Thanks,
Maria

Hello Asa,

You should be able to see a field with your original access token in Settings -> FV Player Pro -> Hosting -> Vimeo. There should be a message underneath the field, letting you know if your access token is verified. Does that field not show up for you?

Are you changing the token from one to the other or would you like to use several accounts at once?

Thanks,
Maria

Hello Paolo,

thank you for reaching out to us!

We do already offer several modes of monetization. It all depends on the model you have in mind.

Are you looking for using advertisements, for a pay per view model or a membership model? If so, then a model where members get all the access, specific subscriptions are bought or where members do not get ads?

Please, let us know what exactly do you have in mind. We offer specific solutions for each of these use cases.

Making the web work for you,
Maria

Hello Nikolaos,

Thank you for the question!

The download button can be used to download other types of files as well. So, you can add a separate button for downloading the subtitles. Your viewers can then easily load them into their media player. Most media players allow for loading subtitles, but VLC is a sure bet.

(To achieve a single file, you can hardcode them into the file. That is, if you’re fine with the subtitles always being in the footage and not being able to turn the subtitles off.)

Thanks,
Maria

Hello Gillian,

Thank you for the suggestion. I’ve forwarded it to Martin and Alec for discussion.

Thanks,
Maria

Hello Pesi,

thank you for reporting the issue and for letting the theme developers know too. Pointing you to try the theme should have been the first step I suggested.

Please, do let us know what the theme developers say about the issue.

Thanks,
Maria

Hello Francessco,

Yes, any video playable in FV Player is compatible with DRM Text.

Are you using the Watermark or the Flash preset? You can check in Settings -> FV Player Pro -> DRM Text->Preset. Perhaps you expected the always visible watermark, but accidentally have the Flash preset on.

The Flash preset is pretty hard to notice by naked eye unless you know what you’re looking for. It’s really just random brief flashes that are meant to be hard to see and much harder to delete from captured footage.

Try the watermark preset and see, if it works the way you wanted.

Making the web work for you,
Maria

Hello Pesi,

I’ve tested your videos on several devices and I confirm that the player is not responding properly. It only happens on your site.

It seems that any kind of interaction with the timeline or volume controls sets both to the very top/end.

Based on this experience, it seems that this might be a plugin interference. Can you go over your plugin list and test each one to see, if it may be causing the issues?

Thanks,
Maria

Hello Catherine,

your issue is slightly different. As Martin pointed out a few comments ago: “FV Player always uses it’s splash image as the Featured Image if there is none. We believe each post should really have the Featured Image.”

There was a setting to disable this in the past, but it was recently removed. It seems you’ve had it disabled in the past, but it became automatic in the last update. I’ll let Martin know about it and we’ll discuss returning the setting.

Thanks,
Maria

Hello Rumen,

we apologize for the late reply on this urgent issue. You seem to have contacted us on Saturday night our time.

Our programmer Martin has handled your issue 3 hours ago via email and replied all the important information.

I am just posting the information here, for other users that may be facing the same issue:

The master Bunny.net API key has been used instead of the Bunny Stream API key.

Once Bunny Stream API key is obtained, it needs to be stored in wp-admin -> FV Player -> Bunny Stream Jobs -> Settings -> Stream Library API Key.

Thanks,
Maria

Hello Francus,

thank you for reporting your experience with Beaver builder and FV Player. We are currently aware of the Add button in FV Player widget not working. We will fix it shortly.

In the meantime, creating or grabbing a shortcode from FV Player -> Videos/Playlist that is in the form of [[fvplayer id="number"]] should work just fine with Beaver Builder.

Beaver Builder is one of the builders that do require to have the “Load FV Flowplayer JS everywhere” setting enable in order to work.

As for the Bunny Stream video, when you click on the “Admin: Video OK” message, does it report anything significant? You can paste it in here. It might help us understand what is happening better.

Thanks,
Maria

Hello Hkinfowaytech,

the file format is m3u8 which is used by HLS Streaming. You can read more on HLS Streaming here: https://foliovision.com/player/video-hosting/hls

Making the web work for you,
Maria

Hello,

currently, there is no such thing supported in FV Player. However, we are considering building adding something like this. We’ve discussed connecting FV Player Coconut with the frontend submission plugin Snax in the past.

Presently, we would have to take a closer look at Gravity Forms and see if we could create it as a paid custom feature. If you are interested in a paid custom integration, please contact us over at support@foliovision.com

Making the web work for you,
Maria

Hello Francus,

we apologize for missing your chat message. We’ve been experiencing issues with our chat application recently. Thank you for your patience.

Custom hostnames should work with FV Player. I will forward your question to the development team, so they can help you. In the meantime, you can go over our Bunny CDN guide to make sure that you’ve set everything up correctly: https://foliovision.com/player/video-hosting/using-bunnycdn-with-fvplayer-pro

Thanks,
Maria

Hello Ab,

I apologize for the late answer, thank you for your patience.

A single GA ID is presupposed, but you may try dividing the IDs by a comma. It may just work. Please, let us know, if it does.

Thanks,
Maria

Hello Matthias,

thank you for bringing this to our attention!

I have tested it out and confirm that this does in fact happen. I will forward this to our development team, for them to deal with.

Making the web work for you,
Maria

Hello Lincoln,

there are several possibilities. Is there any chance you have changed your CloudFront distribution in the meantime? Are all the files in the same bucket?

It would help a lot if you’d use the built-in video checker, take a screenshot of the report and post it here. Here’s how to use the video checker: https://foliovision.com/player/basic-setup/how-to-use-video-checker

Thanks,
Maria

Hello Jovan,

We apologize for the late reply.

We were not able to reproduce the issue. Schema validator picks up the correct name and description for videos on foliovision.com. Could you please send us a link to a video in question, so that we could test it hands-on?

Thanks,
Maria

Hello Gillian,

thank you for reporting this bug!

I’ve tested it out and I can confirm the issue. I will let the development team know.

Making the web work for you,
Maria

Hello Byron,

thank you for reaching out to us! I apologize for the late answer.

We’ve tested casting .webm videos from our website (https://foliovision.com/player/basic-setup/quality-switching) and casting worked just fine. Please, try casting the video too, to see if it works for you.

Also, could you please send us a report on your .webm video via our built-in video checker? https://foliovision.com/player/basic-setup/how-to-use-video-checker The way the video checker works, is that you need to come in as admin and then open the video checker. Then send us a report about the video or screenshot the contents of video checker.

Thanks,
Maria

Hello Oranzi,

I apologize for the late reply.

We have never encountered such an issue. Are you still experiencing it? If so, could you please provide us with a test page or at least a video of the issue happening?

Thanks,
Maria

Hello yairbr,

thank you for reaching out to us!

Just to clarify, do I understand correclty that you are able to see and use the videos already in your Bunny Stream library, but cannot add new ones via FV Player? Or are you not able to see any videos in the Bunny Stream tab of the media library?

Thanks,
Maria

Hello Karun,

we’ve tested out your suggestion.

We’ve experienced no issues with using ?fv_player_hls_key= . I see you have accidentally wrote “?flv_” Could that perhaps be the issue?

The key you have suggested works well too, although only when using the Stream Loader feature alongside it.

Could you elaborate a bit more on the problematic experience with “?fv_player_hls_key=” ? Is something in your setup different? Are you using a separate audio stream?

Thanks,
Maria

Hello Karun,

thank you for reporting this to us. We will take a look at it shortly and let you know.

Making the web work for you,
Maria

Hello Silvo,

Our Bunny Stream integration came out very recently and is still very much open for updates. Thank you for bringing this to our attention.

I definitely see why this addition is needed and I will notify our development team.

Making the web work for you,
Maria

Hello Ettec,

I’ve checked our licencing logs. You have 4 domains registered, we have only found issues with one of them, that being the domain you have a staging website registered for.

The licence key showed as invalid just for a little while, but has gone back to valid.

The time of the faulty licence check corresponds to the time of your message. Are you still experiencing these issues?

Thanks,
Maria

Hello Vincente,

thank you for reaching out to us!

Please, try to open your browser developer console (here’s how https://kb.mailster.co/how-can-i-open-the-browsers-console/), then try to load the page with the video again and see, if any error appears on the console.

Are you using any page builders? If so, let us know which and try to enable Settings -> FV Player -> Integrations/Compatibility -> Load FV Flowplayer JS everywhere.

Thanks,
Maria

Hello Julie,

thank you for reaching out to us!

We do allow for iFrame embeding: https://foliovision.com/player/basic-setup/using-iframe-embedding

However, that might prove to be of little use to you, as it means that the video in FV Player still has to be already publicly posted somewhere else to be accessible via the embed code.

We do not have experience with Thrivecart learn, and we are not aware of any of our users using it. That being said, we are open to discuss the possibility of a paid custom integration for you, if you’re interested.

Further, as embed codes seem to be the only way to post a video in thrivecart, it seems to be a reasonable solution for supplementary videos to courses, but not for selling courses centered around protected video content.

Making the web work for you,
Maria

Hi Francesco,

thank you for reaching out to us!

Presently, nothing can be done about it. The brief black screen as the next video is loaded is something that even YouTube and other big video providers have.

The best thing that can be done is minimizing the load time by making sure you, as a provider, have optimal video sources that are fast and easy to load, as well as the viewers having a strong video connection.

That being said, I will ask our development team to see, if there is anything else that could possibly be done.

Thanks,
Maria

Hello Hungtq,

thank you for the suggestion! I’ll make sure to let our team know.

We try to support popular video sources from across the world. In the meantime, from Russia, we do support Ok.ru: https://foliovision.com/2021/08/odnoklassniki-ok-ru-video-supported If that’s a viable option for you too.

Thanks,
Maria

Hello Dimitrii,

thank you for the suggestion.

Based on similar requests, we are currently working on adding a new timing setting. The option will be “0 to 10 seconds random”. Making it impossible to remove it in an automated way.

As for making the positioning random, could you provide us with a more specific example for a situation where the DRM text showing up in a corner would not be enough? The solution is implemented in a way to not disturb the viewing experience too much, but also make the video useless if cropped.

I see how the predictability of the simple clockwise motion is quite troublesome. I will make sure to discuss it with Martin.

Thanks,
Maria

Hello Eventeshu,

I see. Perhaps then it is something to take up with WiseChat support. Thank you for letting us know about the issues. We’d like it, if you’d also let us know if and when WiseChat fixes the issues.

Thanks,
Maria

Hello Christian,

thank you for reaching out to us!

Could you perhaps send us screenshots of the issue, so that we can imagine and understand it better?

Thanks,
Maria

Hello Eventeshu,

could you explain the issue a bit more? Does the saving error happen when trying to save the player into a post?

If so, please, also try installing this plugin: https://wordpress.org/plugins/error-log-monitor/ Then repeat saving it and see, if any error appears in it. You can also check PHP error logs directly on the server. If you are not sure about it, the server technical support should be able to give you a hand.

Do you intend to keep on using WiseChat? I will let our programmers know so that they will let you know about the possibility of fixes.

Thanks,
Maria

Hello Ioannis,

I am just posting the answer sent to you over live chat so that it could potentially help other users in the future.

You can achieve it by adding: randomize=”true” to the shortcode. The shortcode for the random playlist in our demo is:

[fvplayer channel="https://vimeo.com/channels/staffpicks" randomize="true"]

There’s no need to write out the whole shortcode either. You can just add the parameter to a fv player database shortcode, like this:

[fvplayer id="1" randomize="true"]

Thanks,
Maria

Hello Kendell,

works fine like that too (of course with embed before the shortcode). The only problem is that with Vimeo hosted videos it tends to load the link from shortcode as a vimeo player and ignore FV Player. Do you plan on using Vimeo? We could fix that, I’ll let Martin know.

Thanks,
Maria

Hello Brad,

we are currently working on an issue that behaves quite the same, as you are describing. However, I went over to your page to check it yet again and all the videos on both test pages played just fine for me this time.

Please, if you face this issue yet again, open your browser developer console (here’s how https://kb.mailster.co/how-can-i-open-the-browsers-console/), then try to load the page with the video again and see, if any error appears on the console. Look especially for 403 errors connected to fv player.

Thanks,
Maria