Forum Replies Created
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Martin,
I checked today and the video titles are beginning to show in the Media Reports. We had some cached pages that were keeping the code from being deployed on a few videos but those have all been updated now. From what I can tell your updates have fixed our issue. Will these updates be rolled into the next release?
Regards,
Matt
Martin,
I have reinstalled FV Player using the version you provided above. I will test it and let you know if it works. It will take an hour for the Media reports to run to get the results.
Matt
Martin,
In the Behavior-Events I can see the title names. Thank you for showing me this option. I would still like to try and resolve the Unknown title names in the Media-Analytics plugin reports. I have attached screenshots of of both the Behavior-events view and the Media-analytics Reports we are trying to fix. I would like the Media-Analytics report to also have the correct title name not just the Behavior-Events view. Thanks again for all your help. If this is not possible then let me know.
Matt
Martin,
A title is set for all of our videos in the FV player editor, see attached screenshots. This does add the title in the Matomo events but does not add the title under the Media tracking in Matomo.
A sample video can be viewed on https://www.pinganlushang.com/covet01post/
I also paid for support incident online and I would like to use this issue for that incident. Can we move the conversation to email?
Regards,
Matt
Martin,
I do have the integration enabled in the FV Player Pro settings and we are receiving events in matomo for the videos’. This is helpful but does not resolve my issues of Video Titles not showing up in the Matomo Media tracking.
Regards,
Matt
