Hello Freedom667,

thank you for reaching out tu us.

Please, also try to open your browser developer console (here’s how https://kb.mailster.co/how-can-i-open-the-browsers-console/), then try to load the page with the video again and see, if any error appears on the console.

Let us know if you get any errors.

Thanks,
Pavel

Hello Brayan,

thank you for reaching out to us.

In order to help you, could you please describe what is the nature of your issue in detail and elaborate how does the player bahave?

Thanks,
Pavel

Hello Francesco,

thank you for reaching ou to us.

I tried to reproduce this issue and it worked well on my test site. Could you please sned us link to you website and the livestream which didn’t work for you, so we could identify the problem?

Thanks,
Pavel

Hello Pesi,

Of course, you can do that easily.

Go to FV Player settings -> post interface options -> enable video actions and don’t forget to save changes. Once in a shortcode, go to actions tab -> actions -> end of video, choose redirect. Then you can add according URL below.

Thanks,
Pavel

Hello Glenn,

Thank you for your trust in our services. Please, follow this step-by-step guide:

Concerning your 1. question related to changning the skin, of course, you can do so. Go to settings -> FV Player -> Skin Tab -> enable Controlbar Fullscreen.

Secondly, no, you don’t have to buy three separate licences, since the licence is domain bound. Thus, 1 licence will cover all the platfroms for that domain.

In ragards to EzDRM or BuyDRM, we don’t have the integration yet, but it still it might work nevertheless.

Finally, HLS internally supports quality switching. You should have some genereal index link that can already serve all the resolutions automatically.

If you have any other questions, don’t hesitate. We are here to help.

Thanks,
Pavel

Hello Nick,

Could you please send us a report via our built-in video checker? The way the video checker works is that you need to come in as admin and open the video checker and send us a report about the video. It works on desktops.

Thanks,
Pavel