Hi Mitch,

I’m glad it worked. Just for the future reference, the Turbocharge Ajax Vimeo loading is documented in the guide How to Use Vimeo with WordPress.

Thanks,
Eduard

Hi watchthepix,

Thank you for bringing this to our attention! We’ll look into this and do the necessary adjustments.

Thanks,
Eduard

Hi Bader,

I apologize for the confusion, I meant the native fullscreen, not the native browser. To use subtitles, you will need to allow FV Player to use its own fullscreen mode, so at least the “Use native fullscreen on mobile” option should remain unchecked in the settings.

The mobile settings are explained in more detail in this article – Mobile Settings and Better Playlist Subtitles.

Thanks,
Eduard

Hi Bader,

Could you please send us a link to the video on your website, so we could check it? It would be also very helpful if you could attach a screenshot of the video checker report for that video.

Thanks,
Eduard

Hi Mitch,

Could you please send us a link to the respective page with the error?

Thanks,
Eduard

Hi Angel,

I checked the video with a Madrid VPN, yet I wasn’t able to see the pre-roll. However, I noticed in the browser console that a VAST ad was initialized. It seems that you are asking about a VAST ad in pre-roll, yet the settings you were adjusting are not related to that – they are only for the custom video ads.

The skip time (and even the possibility of skipping the ad) is set on the ad server and the ad tag will behave appropriately. We have a goal to add a setting that will allow users to edit these behaviours via FV Player VAST settings, but that might be contradicting the terms of service of the ad networks, so it will be up to the user if he wants to use such option.

The best thing you could do now is to check the settings of your ad tag on directly on your ad network.

Thanks,
Eduard

Hi Angel,

Could you send me a link to the video on your website where this could be seen? Could you also take a screenshot of the settings you have used?

Thanks,
Eduard

Hello Clod,

Could you please send us a copy of the VideoSo plugin so we could take a closer look at the possibilities of the eventual integration?

Thanks,
Eduard

Hi Debbie,

We did some checking and unfortunately, the speed buttons won’t work on iOS for YouTube all videos. Even the official YouTube app for iOS reportedly doesn’t support the speed adjustment function.

The speed buttons on iPads are hidden on purpose and although they appear on iPhones, we will make sure they will be hidden even there, as they don’t work.

Thanks,
Eduard

Hi Debbie,

As Martin said, our player is able to use the speed buttons on desktop, but the stream used for distributing the video on iOS is most likely different from other devices and doesn’t support the playback speed adjustment. We’ll look into this some more to see if there isn’t any way to improve it.

Thanks,
Eduard

Hello Evélina,

It seems that the HLS.js engine is starting the playback with the SD quality for some reason and switches to HD only after the first video segment. We are going to fix that, probably by adding an option to enforce HD playback as default on desktops. We’ll let you know when the fix is ready.

Thanks,
Eduard

Hi Brad,

I checked the issue and was able to see it on mobile. We’ll look into this and let you know what can be done about it.

Thanks,
Eduard

Hello Debbie,

Thank you for your bug report. We’ll take a look at the issue and see what could be done.

Thanks,
Eduard

Hello Debbie,

I just tested our demos Playback Speed and User AB Loop on iPads with various versions of iOS (including 11), but I had no issues with the buttons.

Could you please check if the playback speed demo works ok on your device? And could you send me a link to your page where you encountered the issues?

Thanks,
Eduard

Hi Michael,

Thanks again for the feedback. We will be adding this feature to our player in the near future. We’ll announce it in the changelog and on our blog once the update with the feature is released.

Thanks,
Eduard

Hello Ran,

I moved the comment to a new topic. Yes, using Vimeo requires a Plus or Pro Vimeo account, as is stated in our guide How to Use Vimeo with WordPress. The rest of the Vimeo process requires setting up an access token and some other details all listed in the guide.

Thanks,
Eduard

Hi Michael,

We are currently discussing adding a shortcode parameter that will allow users to select which video in the playlist will be shown as in the video box without breaking the order of the list. Would that be a sufficient solution for you?

Thanks,
Eduard

Hello Ash,

What kind of issue are you getting? Did you copy the Encryption Key (step 13 in our encrypted HLS guide) to the shortcode editor , but the Decrypt button didn’t work? Or it was something different?

Thanks,
Eduard

Hello Angel,

This is actually the correct behaviour. The user will see the default audio level with his first play and if he changes the volume, it will store into his browser as a cookie so he will have the same volume on all other videos he will watch on your website.

If the user opens the page in another browser or in incognito/private mode, he will get the default volume again.

Thanks,
Eduard

Hello Mike,

1. We have been able to move this to the closed beta stage, so it should not take too long until we can release the open beta. It’s however tough to say when exactly that can be.

2. We are planning on working on this, but we are unfortunately overwhelmed with other projects, so it will have to wait some more.

Thank you for your support, we’ll try to do all our tasks as fast as we can.

Thanks,
Eduard

Hi mikek,

The videos on your website are embedded via YouTube’s default iframe (not FV Player). You should be able to resolve the responsivity issue with CSS. Info on that can be found for instance here – https://stackoverflow.com/questions/15844500/shrink-a-youtube-video-to-responsive-width.

Thanks,
Eduard

Hello DSwan34,

The left alignment was set for the vertical playlists but somehow affected other styles. It is fixed now and the alignment should be centered as before.

Thanks,
Eduard

Hello Miles,

The message means that although video works, the mime type set on your server is incorrect. Browsers often use the MIME type (and not the file extension) to determine how the file will be processed. It is therefore important to set it up correctly, as some browsers might have trouble with the playback. The correcr mime type for MP4 video is video/mp4.

Amazon S3 tends to set the mime type in the process of uploading your videos, therefore the issue has emerged when moving to another hosting.

Thanks,
Eduard

Hi Allyn,

Thank you for the ideas, we’ll definitely discuss them.

Thanks,
Eduard

Hi Freddie,

We didn’t change anything in CSS, as you can see in our changelog. If you want to make sure, you can downgrade FV Player to a previous version by manually reinstalling the plugin with a version you can download from here.

Thanks,
Eduard

Hello Jonathan,

I just tested our lightbox again on some of our test sites and on foliovision.com and it worked on all of them, so it probably was some kind of compatibility issue in your case.

Thanks,
Eduard

Hi Pawaris,

Please check your license key in https://foliovision.com/my-licenses and make sure you are using the correct key for your domain.

Thanks,
Eduard

Hi Freddie,

It seems that the video being moved upwards is caused by this code in your this stylesheet:

#content-embed iframe {
    width: 100%!important;
    height: 100%!important;
}

The changed position of the video interferes with the hiding of YouTube logo (which is also done via CSS).

Thanks,
Eduard

Hi Freddie,

I just tested a couple of YouTube videos with the same settings as you and the logo was not shown. The only difference was that I had applied a Google Developer Key before. Could you try to add this option and then test? You can follow our guide Connecting with the Google Developer Console.

Thanks,
Eduard

Hi Miles,

If you have your live site and dev site on the same domain, then no. One license will be sufficient. You can read more about that in this guide – Using FV Player with Sub-domains and Multi-Domains.

Thanks,
Eduard

Hi Michael,

FV Player has a feature called video links. With it you can create a link not only to a specific video in a playlist, but also to a specific time in that video. You can read more about it in this guide – Creating Video Links in FV Player.

Thanks,
Eduard

Hello mdamion and Allyn,

I’m still not sure if I understand this correctly, but as I said, the video link feature (described here) in combination with the loop=”true” parameter should let you create a playlist that will start at the exact video/time you want and loop the playback of the whole playlist even after it finishes.

Thanks,
Eduard

• This reply was modified 6 years, 10 months ago by Eduard.

Hello Jonathan,

Thanks for the sample video. I was able to see the issue on the test device. I also checked if the source video file is ok and there were no problems with it.

Is it possible that your theme has a built-in lightbox gallery, or are you using any plugin for that? Also, what version of FV Player are you currently using?

Thanks,
Eduard

Hello mdamion,

Do you mean that you would use the same playlist on different webpages, or you would break the videos to let’s say five different playlists that would be linked together in some way?

Or are you looking for a way to open a video in a playlist at a certain point from a link? That is actually available, you can read more about it in this guide – Creating Video Links in FV Player.

Thanks,
Eduard

Hello Benjamin,

Thanks for the access. I tested the videos and was able to see the black screen issue. It seems that the problem is in the videos loaded from Vimeo’s servers. When I opened the 720p and 1080p qualities outside FV Player, I got the same results – black screen and audio only.

You could try to re-upload your videos to Vimeo, maybe the issue was only in the encoding. If that doesn’t help, you could also turn on the Enable MPEG-DASH (Beta) function in Settings > FV Player Pro > Hosting tab > Vimeo (Pro). MPEG-Dash is streamed through a different CDN, which is in our experience more reliable.

Thanks,
Eduard

• This reply was modified 6 years, 10 months ago by Eduard.

Hello watchthepix,

I’m glad that it works now. Mobile devices allow volume adjusting only through hardware buttons, so the sound controls in the player wouldn’t work, therefore they are hidden.

Thanks,
Eduard

Hello Clod,

I’m sorry but we have very limited resources and we have to choose very carefully where to invest the programming manpower we have available. We are currently focusing on other projects since we didn’t get any other feature requests for this and the PeepSo plugin seems to not be as used (1000+ installations according to plugins page on WP.rog) so it probably won’t change anytime soon.

Thanks,
Eduard

Hi Benjamin,

It seems like you are using Vimeo for hosting your videos. Could you please provide the temporary frontend access (you can use this service for sharing sensitive information – https://revealit.me/) and also a link to a video in FV Player where these issues can be seen?

Thanks,
Eduard

Hi Brian,

We are currently doing some tests and deciding on how it will be best to fix this issue. We’ll let you know how we will proceed with this as soon as possible.

Thanks,
Eduard

Hello mdamion,

I apologize for the misinformation, it actually is possible to make the playlist start over again with using the parameter loop=”true”. This doesn’t work for YouTube playlists (although works for regular playlists compiled from YouTube-hosted videos), which is an issue we are going to fix in the near future.

Thanks,
Eduard

Hello Rison,

It seems like you are using your VTT file as chapters instead of interactive transcript. Make sure that you are using the transcript=”” parameter in your shortcode.

Thanks,
Eduard

Hello Richard,

Thank you for this feedback! I’d like to ask if you would like to increase or decrease the limit of devices that can watch the video?

Thanks,
Eduard

Hello Dennis,

The update to version 6.4 was released and you should be able to update FV Player in the Plugins screen in your WP admin.

Thanks,
Eduard

Hi Marius,

I discussed this issue with the programming department and the main issue here is, that the download link feature should be available only for the logged-in users. If you are not logged in you should get an HTML page with “Error processing download” message.

We are going to improve this, so the users that are not logged in won’t be able to see the buttons at all.

Thanks,
Eduard

Hello David,

All the individual post titles and descriptions that you have created with Yoast will be transferred automatically to FV Simpler SEO.

If Yoast doesn’t delete the data after deleting, then it shouldn’t matter, but it might be better to first install FV Simpler SEO and then uninstall Yoast.

Thanks,
Eduard

Hello Dennis,

Thank you for your bug report. Our forums work like this:

1. If you post to our forum as a guest, you will get a cookie for your forum topic/reply. The topic/reply is awaiting moderation.

1.1 New email address is automatically registered and a user account is created. The user will receive an email with access credentials.

1.2 If the user with email exists, the topic/reply is assigned to that user.

2. When somebody tries to access a topic which is only awaiting the moderation, he gets 404 page with a login form.

2.1 Unless they have the cookie, so if they switch browsers or clear cookies, they lose access to the topic and have to log in.

We tested the cookie behaviour and found out that the expiration time was set to just a couple of minutes. This was caused by an update of our caching plugin, which we didn’t expect, as it was not mentioned in their changelog (we are contacting their support about this right now).

In the meanwhile we have fixed the cookie expiration time, so you should not see this issue again.

Thanks,
Eduard

Hi Natalie,

If you are stuck, you can always purchase one of our support tickets – Making FV Player work with your theme. After paying the fee, you will give us a temporary admin access to your website and we fix the issue there directly.

Thanks,
Eduard

Hello Dennis,

1. No known issues are present.
2. We always announce that in the FV Player Pro changelog, so you can keep an eye on that.

Let us know when you finish your testing.

Thanks,
Eduard

Hello Dennis,

You said that the Domain Key didn’t work, so you had to use the Purchase Key. By the domain key you mean the one you can find next to your license in https://foliovision.com/my-licenses (like in this example http://screenshots.foliovision.com/1H0S1m3o1e25)?

Thanks,
Eduard