Hello Joe,

I have sent this to our design department, as this looks like some kind of conflict with your theme. We’ll get back to you as soon as possible.

Thanks,
Eduard

Hi Harold,

Sorry for the confusion, I said “I’ll get back to you when I’ll know the release date” but I didn’t mean the update but the feature itself, which we weren’t able to release yet.

Thanks,
Eduard

Hi Paul,

It might be possible that there is some kind of wrong symbol in your shortcode. Could you please check them in the Text/Source mode of your WP editor? Ideally, you could send us a screenshot of it. You can use this free online tool – https://snag.gy/.

Thanks,
Eduard

Hello Nima,

I tested this again on a Mac (macOS High Sierra, Safari 11) for several times and I couldn’t replicate the issue you have described. What OS and Safari version were you using?

Thanks,
Eduard

Hi Tom,

It would be great if you could send a screencast of the issue you have in mind. I’m not sure what tool to use, though. We use CloudApp, but that’s a paid solution.

Thanks,
Eduard

Hi Eric,

I’m not able to see the video on your website anymore. Also, what OS are you using?

Thanks,
Eduard

Hi Michael,

I already replied in LiveChat, but just for the record, Pro support can be purchased here – Pro Support Incident ticket.

Thanks,
Eduard

Hi Michael,

Thank you for the report, we’ll look into this.

Thanks,
Eduard

Hello,

We did some testing of your page loading on various devices, but the delay was never too long in Safari. You could try to turn off the Autoplay and test it again. You can also use this tool to get more detailed results – https://tools.pingdom.com/.

Thanks,
Eduard

Hi Michael,

Which device were you using for testing this?

Thanks,
Eduard

Hi Eric,

Ok, let me know if it helped.

Thanks,
Eduard

Hello,

I just tested in Safari 11 in High Sierra and still had no issues with playback. Do you get the “html5: Video not found” error every time you play the video, or just once in a while?

Thanks,
Eduard

Hi Michael,

The cross-domain policy is used for allowing browsers to play content in Flash engine. It is not such a problem if you are using HLS.js, but before this library was available, the only way to play HLS on desktop was available through Flash only.

We have a guide on HLS streaming that explains these terms and also will help you to fix this – Using HLS With FV Player.

Thanks,
Eduard

Hi Deborah,

Thank you for your bug report. This issue was already fixed in the 6.3.4 update. Could you please check if you are running the latest version of FV Player?

Thanks,
Eduard

Hi Harold,

We have the download feature nearly finished, but our team is unfortunately overwhelmed with other development projects and bug fixing, so it’s not properly tested yet. I’ll get back to you when I’ll know the release date.

Thanks,
Eduard

Hi Tom,

Thanks for the clarification. I’ll discuss this with our web designer and let you know.

Thanks,
Eduard

Hi Sergio,

I’m still getting an MPEG-Dash stream in the example post you sent. I actually got this manifest https://foliovision.com/site/wp-content/cache/fv-player-mpd/1/manifest-193073123-1508244399.mpd.

I’m still not sure what the issue is here. You said that some of your users had some error reports. Do you know on which videos?

Thanks,
Eduard

Hello Filip,

Could you please send us a link to the video on your page where the issue emerged, so we can test it?

Thanks,
Eduard

Hi CCMT,

There is not a built-in feature for this, but you should be able to create such button with our overlay ads feature. It will require some level of web design knowledge, but it should be possible. Check our guide Pop-up Advertising Options with FV Player for tips on how to do it.

Thanks,
Eduard

Hello Andreas,

I’m not sure about the error but I tested your tag in our own VAST tester and various other testing platform and I always got empty ad container response. You should probably contact your ad network about this and make sure, you have a container that has items in it and they are not restricted from your area.

Thanks,
Eduard

Hi Tom,

As I said, if you select the logo at the end, then it will show the logo at the beginning as well, because it is set as a splash screen and that is by default the image that is shown before the video starts.

Thanks,
Eduard

Hi gaetanh,

Thanks for clarification. I hope that you will be able to resolve that soon.

Thanks,
Eduard

Hi Peter,

The payment for the plugin is one-time and the license will be active for one year. After it expires you can still use the plugin, but without new updates. You can renew the license anytime, but it costs less before the expiration ($28) than after ($58).

Thanks,
Eduard

Hi Tom,

Ok, now I understand! The logo in front of the video is there because it’s the default splash image and it’s used to show up after the video finishes and before the page is redirected to the current homepage (as we discussed earlier).

I changed the splash image for the video in the shortcode, adding a grey background image. Now the loading of the video looks more smooth, but you won’t see the logo at the end, only the new grey splash image, so it’s either one or another since the splash image is the same for beginning and the end of the video. That means you either see the logo or the grey background.

Thanks,
Eduard

Hi Sergio,

We tested the two videos and actually got Dash streaming for both. Is it possible that you watched one of them before activating the MPEG-Dash option in plugin’s settings? The information could have been cached.

The thing about Vimeo is that it doesn’t offer Dash streaming for some older videos, so it would be unusual if it was the other way around.
Therefore, could you please check if you are still getting the same results?

Thanks,
Eduard

Hi Tom,

I apologize, I don’t follow. Earlier you said: “What i mean is when you start you see logo picture in a few sec and than video start”. Now you said that you “can you do this so i dont see this logo before video start ?”. I’m not sure what should we do now.

As for the second part – yes, that’s a question for your page administrator.

Thanks,
Eduard

Hi Amir,

Thanks for reporting this bug. The issue is on our side as the player was not able to detect the size of the images in .webp format. We will work on fixing this.

Thanks,
Eduard

Hi Michael,

We are working on adding a field for setting mid-roll ads into the shortcode editor to make it easier to work with if this is what you mean.

Thanks,
Eduard

Hi Michael,

I apologize, the issue was not in the player at all and everything works ok. It seems just that the plugin was temporarily deactivated.

As I said earlier, the issue was in the symbols in the shortcode. I switched to Text mode in your posts and saw that in https://www.afrolandtv.com/issue-page/, the code was

[fvplayer src="https://dh0es34san8r1.cloudfront.net/Shows/Trailers/This+is+it/This+is+it+Trailer+hls.m3u8" midroll="5,10,20,30" splash="https://www.afrolandtv.com/wp-content/uploads/2017/03/Show-Poster.jpg"]

That is the correct version, but on https://www.afrolandtv.com/daughters-in-america/episode2/ it was

[fvplayer src="https://dh0es34san8r1.cloudfront.net/Shows/Daughters+In+America/EP2/EP2+hls.m3u8" midroll=“300,600” splash="https://www.afrolandtv.com/wp-content/uploads/2017/03/rsz_episode_2.jpg"]

I fixed it and the mid-roll now works fine on both the page and the post.

Thanks,
Eduard

Hi Lucas,

You could theoretically use the WP filter fv_player_item_html. That can be used for changing the items in the div that contains the individual anchors of the playlist div. That however affects a lot of other things, so I wouldn’t recommend it without thorough testing and keeping an eye on the future versions of FV Player.

A second option would be us implementing this somehow into the plugin, but that would require you to give us more details on what exactly would you need to do with this.

Thanks,
Eduard

Hi Michael,

Thank you for reporting the issue. We are looking into it right now, as we were not able to replicate in on our test site even with the exact same settings you are using. I’ll let you know what could be done as soon as possible.

Thanks,
Eduard

Hi Amir,

We decided to add the Import/Export feature, although we now have other projects that are right before finalization, so they have priority. I’ll let you know when we start working on this.

Thanks,
Eduard

Hi Tom,

I have sent you an email from the address support@foliovision.com asking for the access credentials to your WP admin and FTP. Could you please check your spam folder?

You can also send the credentials right away to the address mentioned above and use https://revealit.me/ for securely sharing sensitive information.

Thanks,
Eduard

Hi Amir,

This might be happening because you have restricted access to this video on Vimeo to all domains with the exception of yours but you might set the domain wrong. Could you please check that in the video settings on Vimeo?

Thanks,
Eduard

Hi Tom,

Thanks again for your purchase. I contacted you via email from the Pro Support ticket.

Thanks,
Eduard

Hello Hughhenry,

What do you mean by defining the player?

Thanks,
Eduard

Hi Tom,

I’m not sure where you went wrong, but you can always purchase a Pro Support Incident ticket and we can do it for you on your site.

Thanks,
Eduard

Hi gaetanh,

It’s possible that the ad does not display on some mobile devices with smaller displays because of the dimensions of the ad itself. You would have to check what share of your traffic is from mobile devices.

Thanks,
Eduard

Hi Codefirst,

The best solution our player currently offers is an encrypted HLS stream delivered via Amazon CloudFront. As you can see for yourself in this demo, the video is very hard to download and even if someone manages to do that, it will require the decryption key even when viewed offline.

The stream itself is compatible with almost all devices and browsers and adjusts quality automatically. Here is our guide about HLS streaming, in case you wanted to learn more about this format – Using HLS With FV Player.

This setup requires FV Player Pro and Amazon S3, CloudFront and using the AWS Elastic Transcoder. Here is a guide on how to set it up – How to setup encrypted HLS stream with Amazon Elastic Transcoder.

If you want to know more about video security in general, you can read our article Protecting Video from Downloading.

Thanks,
Eduard

Hello Yamibo,

Our player should support URLs from every hosting if they are in a supported format (such as mp4, m3u8, mpd and such). Integrating at least one of these hostings on a level that could offer some kind of content protection is not a bad idea, though. We will definitely discuss this internally.

Thanks,
Eduard

Hi Tom,

I’m not able to see the preview of your video. Could you please send a link to a published page so I can take a look on what you mean?

Thanks,
Eduard

Hello gaetanh,

I checked your site and I see that the yellow ad boxes are also in the page content, not only in FV Player (screenshot). Is it possible that your Adsense account was not approved yet, or was disabled for some reason?

Thanks,
Eduard

Hi Scott,

At this moment you can use it for serving videos from public buckets. I created a demo for you so you can see for yourself – https://foliovision.com/player/demos/blackblaze-hosting.

If you are interested, we could do some research on how to integrate the authentification token to use the private buckets.

Thanks,
Eduard

Hello Amir,

Interesting thought. We’ll definitely discuss it internally and let you know.

Thanks,
Eduard

Hi Michael,

We are planning to work on this today, or tomorrow at latest.

Thanks,
Eduard

Hello Pankaj,

You should set a default expiration time and turn on the Force default expiration time option in Settings > FV Player Pro > Hosting tab > Amazon S3 Protected Content. Read more about how to set S3 with a caching plugin in step 3 of this guide – Serving Private Videos with Amazon S3.

FV Player Pro also lets you enable Ajax for Amazon S3, you should be seeing it in the settings. That way the expiration time can be kept low.

Thanks,
Eduard

Hello Alexandre,

Currently, you can only set the default volume in Settings > FV Player > Setup tab > Sitewide FV Player Defaults, there is no shortcode parameter for this at this moment.

This will apply to all videos on your website, but if a user changes the volume, his new setting will be stored in his browser and will be the new default for him.

That also means that if you have used the volume adjustment before yourself, you will be seeing your latest setting when you open videos on your website, no matter what value you set for the default volume settings. Therefore you should be using your browser’s Incognito/Private mode, so you can see how this will appear for the new users.

Thanks,
Eduard

Hi Mike,

Sorry, I haven’t noticed that question. It seems that you are using a skippable ad, and skippable ad format is unfortunately not supported on iOS. I would suggest adding a second tag with a non-skippable ad, that can be loaded on iOS without problems.

Thanks,
Eduard

Hello Michael,

The right click menu is a part of the YouTube API, which our player is using to serve videos from YouTube and can’t be turned off, since linking to YouTube website from embedded videos is in YouTube’s Terms of Service.

It probably could be prevented by some kind of CSS overlay, but that would be a violation of the ToS and also would prevent some functions, such as using the panoramatic videos.

Thanks,
Eduard

Hello Mike,

You are right, the player loads only the first ad. We’ll work on this and let you know as soon as it’s fixed.

Thanks,
Eduard