Hi Michael,

Our encoding guide was missing a note about the necessity of checking the box Web optimized when encoding the MP4s. Is it possible that you have missed this option?

Thanks,
Eduard

Hello markxkr,

I tested your FV Player shortcode and it showed the splash image for me when the video was not playing. Could you send me a link to the page where you are experiencing this?

As for the [video] tag – it preloads a part of the video along with it’s metadata and uses it as a splash image, but that is not loaded as a picture, but shown only through a browser. Not all browsers support this, for instance, you won’t get any splash image this way in Safari on any Apple device, or for instance on all Android devices with OS older than version 6. Therefore it’s more reliable to load an actual image, which is of course shown on all devices and browsers.

Thanks,
Eduard

Hello Steve,

Could you please let us know what exact version of WP are you using and also your version of FV Player and FV Player Pro? It would also help if you let us know the name of the caching plugin.

Thanks,
Eduard

Hi Marin,

Unfortunately, the control elements such as quality switching buttons are available only in FV Player’s fullscreen mode, not in the native one. If you were, however, using some kind of adaptive stream, like HLS or MPEG-DASH, the quality would switch automatically.

Thanks,
Eduard

Hi Michael,

Here is a demo where you can see how it will work – https://foliovision.com/player/demos/youtube-subtitles.

Thanks,
Eduard

Hello Mike,

You are not missing anything – we are currently working on implementing this feature. We’ll let you know when it’s available.

Thanks,
Eduard

Hello ATP,

It seems that the Widgetkit is using MediaElement, that causes a compatibility issue with our player. To fix this, you can try the process described in this guide Incompatible Plugins and Scripts, under the part WPLMS Theme (Vibe Course Module plugin).

Fixing the plugin yourself, however, might cause other problems, so I would recommend asking the plugin author for assistance on how to proceed with the MediaElement.

Thanks,
Eduard

• This reply was modified 7 years, 4 months ago by Eduard.

Hi Peter,

FV Player currently supports Google Analytics, which is an out-of-the-box solution with lots of features. More details are in this guide Using Google Analytics with FV Player.

As for a custom tracking script – we’ll discuss this suggestion, but we are currently overwhelmed with other features, so it will have to wait. Thanks for the suggestion, though.

Thanks,
Eduard

Hi Jason,

Do you mean the resolution of the video changes the default settings?

Thanks,
Eduard

Hi Adrian,

You should be able to see the splash image – the same one that is displayed in the video box before you start the playback. This is for replacing the default black screen you would get instead.

Thanks,
Eduard

Hello Rosy,

It seems that you are enforcing Flash on your website, which makes the videos incompatible with all modern mobile devices and some browsers. You can turn it off by unchecking the box Prefer Flash player by default in Settings > FV Player > Setup tab > Integrations/Compatibility.

Thanks,
Eduard

Hello laurent,

As I said, the crossdomain.xml should be placed on the same server as the stream. Are you using an m3u8 file from some external source? If you, could you send the link so I can check it?

Thanks,
Eduard

Hello laurent,

You need to paste the crossdomain.xml on the server where you have the HLS stream, not into your WP installation folder.

As for the code, specifying your domain will work but will prevent other websites from playing the video through Flash, since the access is limited to your domain only. That might interfere with embedding but still won’t prevent others to play the video on Apple devices.

Thanks,
Eduard

Hi liamw99,

It seems that you are using the free version of our player, but using the Vimeo for hosting requires FV Player Pro.

Thanks,
Eduard

Hi Michael,

Good news, we actually managed to make the player work with the YouTube subtitles through the API. You can see how it works in this demo. The update with this should be released in the next couple of days and will be available in the Beta mode.

Thanks,
Eduard

Hi Andrew,

Thanks again for this suggestion. We implemented this into our latest FV Player Pro update (0.8.23), which we just released. You should be able to get the update in the next couple of hours. In the meanwhile you can check how it works in this demo.

Thanks,
Eduard

Hello ATP,

I checked your video and it seems that the problem is in the audio encoding of the source file. It seems like you used Handbrake to encode the video, but you probably forgot to set AAC in the audio tab and left the Auto Passthrough setting (it’s also mentioned in our encoding guide. Just re-encode the video with the correct audio settings and it should work.

Thank you for bringing this up, because it revealed an issue in our Video Checker, as it didn’t reveal the problem.

Thanks,
Eduard

Hello Gbrother,

I tried to replicate the issue again today and the videos don’t drop to lower quality anymore. Could you please check if the issue still persists on your end?

Thanks,
Eduard

Hi Pesi,

I wrote you a reply in the other thread you started on this topic – https://foliovision.com/support/fv-wordpress-flowplayer/how-to/align-settings

Thanks,
Eduard

Hi Samual,

Thanks for the appreciation! We are trying hard to make all our technology full of features, yet as lightweight and easy to load an use as possible.

Thanks,
Eduard

Hi Jonathon,

The comments are automatically redirected to support forum on our website. If you are referring to this page, then there is no playlist. Could you send me a link to the page where you saw the broken playlist?

Thanks,
Eduard

Hi Pesi,

I just noticed we had an outdated picture in the Alignment Settings so I replaced it. Don’t forget to activate the option for the shortcode editor.

However, if the shortcode parameters are not working as you have described, then maybe there is some kind of compatibility issue between FV Player and your theme. Could you send us a link to the page where you are experiencing the issue, so we could take a look?

Thanks,
Eduard

Hi Jason,

We had some problems with this in the past and we added the support for the shortcode editor in the code view in the native WordPress editor (TinyMCE) and also for our own Foliopress WYSIWYG. What editor are you using?

Thanks,
Eduard

Hi Mirco,

If you are referring to a VAST ad in pre-roll, then you will need to use it with our FV Player VAST plugin. It’s not available in a trial version, but you can test your VAST tags in our tester to see how they will work.

Thanks,
Eduard

Hi Miles,

Could you let us know which membership plugin are you using for future reference?

Thanks,
Eduard

Hi Mohammed,

Sorry for the late response. We are currently working on improving the whole structure of the overlay ads, which will be updated in the near future. This particular issue might be caused by the lack of responsivity of the ad container, which often doesn’t show an ad on mobile simply because it doesn’t fit in the resolution set for the desktop. Sometimes the ad will be shown when you tilt the mobile to a panoramic view.

Thanks,
Eduard

Hi Jason,

Yes, you can, but the feature is only available in FV Player Pro. You can read more about it in this guide – How to Use Custom Start/End Time.

Thanks,
Eduard

Hi Jason,

Of course. You can see test it yourself in this demo – Playback Speed. The first video is hosted on Vimeo.

Thanks,
Eduard

Hi Amir,

Sorry, I misunderstood. Now I see that there might be an issue in our plugin with parsing the srcset attribute. We’ll fix it in the next update.

Thanks,
Eduard

Hi Mohammed,

Please make sure that you are using a correct ad block size in the FV Player settings – it should be the same as the size of the ad in your AdSense settings.

Thanks,
Eduard

Hi Viktor,

The problem is that you are using a free player on your website, which supports playlists, but doesn’t support the embedding of YouTube videos. You can either purchase the Pro license, or switch to another hosting.

We’ll make sure to make this more apparent in the backend by marking the settings that are unavailable.

Thanks,
Eduard

Hi Scott,

I checked the link in Chrome (version 58.0.3029.110) and the text was there as it was supposed to. That is a good thing, because that and the fact that you can see it in an incognito window means that the problem, whatever it is, is limited to your Chrome installation on your computer only.

You said in the video that you re-installed, but I’m not sure whether that actually clears the browser cache, so that’s the first step that you could try. You can do so just by opening developer tools (F12), then right clicking on the refresh button and selecting Empty Cache and Hard Reload. Let me know if that helped.

Thanks,
Eduard

Hi Erik,

I think that it could be done, but if you would want to encrypt the stream in Amazon Elastic Transcoder, you would have to use S3 for the output. CloudFront can be set to serve from custom origin domain though. You would also have to generate an encryption key in AWS to use it with FV Player.

Thanks,
Eduard

Hi Claudette,

Yes, the screenshot is here. Are the videos still not working?

Thanks,
Eduard

Hello Claudette,

Thank you for reporting your issues. Unfortunately, the URL you have posted is not accessible (probably leads to the membership-only part of your website). Could you please create a test post with a video in FV Player, so we could see the issue?

Thanks,
Eduard

Hi Pádraig,

The part about live streams is in the YouTube guide, you can find it here.

Thanks,
Eduard

Hello Bucao,

Where did the things go wrong? Are you haveing problems with the FV Player VAST plugin itself, or are you struggling with the VAST tags from your ad network?

Thanks,
Eduard

Hi Shawn,

I see that there is a problem with jumping forwards in playback. Could you please check if you are running any of the incompatible plugins?

Thanks,
Eduard

Hi James,

We can see the issue on your website and were able to replicate it on some of our test sites, but not all of them. We’re working on fixing this and a fix should be ready on Monday.

Thanks,
Eduard

Hi Nanda,

You also mentioned that you set the volume on mobile to the max. Is it possible that the low volume might just be encoded to the audio track of the source video? By that I mean, does it play so silent outside FV Player?

Thanks,
Eduard

Hi Ankit,

Could you please try to turn on the Use old code option in Settings > FV Player > Setup tab > Integrations/Compatibility? Let us know if that fixed it, because we have updated our code recently and it might be the cause of the issue.

Thanks,
Eduard

Hi Anthony,

The fix has been released in the version 0.8.14 of FV Player Pro. It’s available only in the Beta mode at this moment, so just switch to Beta in FV Player Pro settings and it should remove the cue numbers automatically.

Thanks,
Eduard

Hi Renato,

I’ll let you know when the setting is added and the update with it rolls out.

Thanks,
Eduard

Hello Dr David,

You can use self-hosted videos as custom video ads, but the TS format is not supported. It would be best if you could convert it to MP4. Check our guide about encoding for HTML5 for more information.

Thanks,
Eduard

Hi Renato,

At this moment, you can edit the button colours with CSS. Just add this selector to your theme’s style sheet:

.flowplayer .fp-duration, .flowplayer a.fp-play, .flowplayer a.fp-mute {color: #27CE73 !important;}

Just change the “color” value to whatever colour you need.

Thanks,
Eduard

Hi Ahmed,

Sorry, I forgot to add that it’s currently available only in the Beta mode.

Thanks,
Eduard

Hi Kevin,

If you are using the OptimizePress live editor, then this article might be helpful – https://foliovision.com/2014/04/flowplayer-fixes-optimizepress

Thanks,
Eduard

Hi Nikolaos,

The pre-roll ads served with YouTube-hosted videos were temporarily disabled on mobile due to compatibility issues with some low-end devices. We are working on fixing this and it should be re-enabled soon. You can find more information in the changelog.

Thanks,
Eduard

Hi Ahmed,

No, because m3u8 is an HLS stream format and that means the quality is always switched automatically. Therefore, you don’t have to worry about quality switching, because it is adjusted during playback. You can read some more details about how it works in our guide Using HLS With FV Player.

Thanks,
Eduard

Hi Ahmed,

1) I’ll discuss it with the rest of the team. Thanks for the idea.

2) The Access Key stored in the FV Player Pro settings is set only once, but the Encryption Key is different for each transcoding job, therefore for each HLS stream

3) The point of HLS is that it will automatically switch to optimal quality based on the viewer’s bandwidth and the device he’s using, so you don’t have to worry about that. The pre-sets you are using are ok, but you don’t have to limit yourself to them and create your own. But more presets means transcoding and storing more data, so keep that in mind. I think that having about 4-5 qualities should cover all possible devices, maybe except 4k and such.

Thanks,
Eduard