Hello Bruno,

I’m not sure why, but the Flowplayer play() method only works for playlists. To play your video you need to use:

flowplayer('.flowplayer').load();

But using play() works on https://demos.flowplayer.com/basics/poster.html so we better check what is breaking it in FV Player.

Thanks,
Martin

Hello ieio,

FV Clone Screen Options 0.4 is out and it fixes this issue. It was only occuring for websites which let users register, so we haven’t noticed it right away.

Thanks,
Martin

Hello Ben,

thank you for the bug report. I saw this issue once on my test site and I thought it was one of the new plugins I was trying, but now that I think of it it’s making some sense –

Do you have Emojis enabled?

The thing is that we set the loading of custom webfonts in FV Player CSS to happen asynchronously. It helped with the Google PageSpeed scores – they want you to specify this for every webfont which you use. But based on what you say it seems that the Emojis might be interfering with this.

Thanks,
Martin

Hello Johan,

please let us know what video types you are using. The videos on https://foliovision.com/player/demos/align-settings are all using Vimeo, which might be why it’s not 100% reliable.

I’m not in the office today, so I will be able to test Chromecast only tomorrow unfortunately.

Thanks,
Martin

Hello Jason,

I think it must be latitute and longitude. Do you have some geo IP in place? Are you getting that data from your web server or from some JSON API?

We haven’t counted on this with FV Player VAST, it wouldn’t be so easy to add this feature, specially if you are using some geo IP which loads as a script. It would mean FV Player has to wait with VAST ad loading before that information is available. Or perhaps it would be fine if that information is missing if geo IP is slow to respond.

Thanks,
Martin

Hello Edge,

perhaps there is some other plugin that loads the Flowplayer CSS. Some themes even include it in their own stylesheets, but that’s rare.

Please load your web page with the browser developer tools enabled and check if there is any CSS file that has “flowplayer” in name other than https://your-site.com/wp-content/fv-flowplayer-custom/style-1.css

It also doesn’t explain why the player would be blinking.

Thanks,
Martin

Hello Ashley,

PayPal tells us that your payment is Under Review. Please check your PayPal account what it says on your end.

Thanks,
Martin

Hello Martin,

please sue the Video Checker to send us a report about the video. You can also try to open it directly in the web browser on your iPhone to see if it plays there.

Thanks,
Martin

Hello Hilman,

are you using the latest FV Player shortcodes like [fvplayer id="1234"] or are you using the old [fvplayer src="..."] ones?

Seems like it’s time to publish some documentation about how to work with the FV Player database – that’s the shortcode with id attribute. For each post you can get the according FV Player database entry and populate some fields in that JSON response with its video data.

Thanks,
Martin

Hello Hoshang,

are you sure the HLS Static Key URL domain and protocol is matching your WordPress homepage domain and protocol? You can use the video checker too and send us the video report there: https://foliovision.com/player/basic-setup/how-to-use-video-checker

Thanks,
Martin

Hello zdjabbarov,

please let us know what exact goal you are trying to achieve. Is hiding the video URL in the source HTML your ultimate goal?

FV Player already works with database, so you only get numerical IDs in your post content: https://foliovision.com/2018/11/video-database

Thanks,
Martin

Hello Hoshang,

we will improve that guide, when it says:

To allow simple CORS requests from your server, you will need to add this header to your server’s response:

…it actually means that the CORS headers have to be enabled on the server/CDN which hosts these videos.

Other than that it’s really straightforward, it tells you what to do with that XML – paste its content into a specified place in S3 bucket configuration.

Thanks,
Martin

Hello Ebru,

it seems the paging of that table is using some JavaScript function which adds/removes the players based on the page number.

If it would be using Ajax it would work automatically as FV Player listens to finished Ajax calls.

You can try to call our publicly accessible function fv_player_preload() after you swap the pages. The plugin which you use for that able should be triggering some JavaScript event after the page switch.

Thanks,
Martin

Hello Hoshang,

thank you for checking these debug logs.

It’s like you said – “Amazon AWS Decoder (Pro)” settings have to be filled in, otherwise the Encrypted HLS fields won’t show up. But since these AWS Decoder settings are not required for MediaConvert encrypted HLS it shouldn’t be depending on that at all.

I prepared the fix for this for the next FV Player Pro release. It will be in the Release version too. If you can’t wait for the new release, please just reinstall FV Player Pro again.

Thank you for your bug report and cooperation!

Martin

Hello Hoshang,

here are some extra troubleshooting steps.

1) Please check the HTML source code of the page (Ctrl + U) where you are opening the FV Player Editor (it might be the wp-admin -> FV Player page, or any post editing page). Then check if it contains “fv_wp_flowplayer_hlskey_decoder” – you can use Ctrl + F to bring up the search bar for the page source code viewer.

2) Please reinstall FV Player Pro from a fresh ZIP file from https://foliovision.com/my-licenses (just the FV Player Pro plugin, no need to do it for FV Player), clear your browser cache and try again with the console enabled. You should see:

shortcode-editor-pro.js loading...
shortcode-editor-pro.js keyup bind

And then once you enter your m3u8 HLS URL:

shortcode-editor-pro.js hls_decoder_show_hide

I’m sorry that this takes so long, there must be something special about your website. With so many WordPress plugins out there it’s not always easy.

Thanks,
Martin

Hello John,

about the database bloating – when WordPress loads a single user, it also loads all of his user meta table rows.

Most of the time it’s fine, but if you have a post to which 100 of your users posted some comments it will load all that user data, I think it’s like that as WordPress puts in different classes to the comment HTML element based on user level and so on.

It really become a problem when we started using object caching – we could see that there is something like 1 MB of extra data being loaded for no reason as we tracked which user saw what comment on that website. Even with just using SQL and no object cache it was causing extra data to be loaded.

The situation is better with wp_options table where you can determine for each row if it should be autoloaded or not. That feature is missing for wp_usermeta which is unfortunate as not all the data in that table is indented to ever show up for other users – like user’s video bookmarks.

To overcome these issues we could store these user video bookmarks in a new database table.

Thanks,
Martin

Hello Homa,

I managed to have a quick look and indeed – this should’t be happening. If the embed function is not enabled on your video it shouldn’t be possible to open it like that.

This might be related to the XML video sitemap improvements which we did.

Thank you for the bug report!

Thanks,
Martin

Hello Devin,

the reason why this issue occurred is that you switched from the https://github.com/foliovision/fv-wordpress-flowplayer/archive/10813322-fancybox-forcing.zip FV Player version back to master and it doesn’t detect that change and doesn’t automatically recreate the cached CSS file, yet.

Saving the settings recreates that CSS file, so bad paths get fixed.

Thanks,
Martin

Hello Hoshang,

actually it’s not so easy, please let us know if the above helps and if it all looks right. Does it solve the issue with border at least?

Thanks,
Martin

Hello Florian,

I inspected the ad HTML and I can see there is no link on the image. Also closing the ad and recalling it works.

Thanks,
Martin

Hello Devin,

it could work that way, or to be more precise – that “Remove fancyBox” setting could be only applied to that single page based on the Page template.

But that would really be just a bandaid and it would increase the complexity of your website.

One thing I noticed is that your theme bundles some jQuery progressBar plugin in the fancybox.js file. That is likely the reason why enabling the “Remove fancyBox” setting in FV Player did break parts of your website.

If you order our Pro support, we could fix that for you, but in reality it’s more up to the theme developers. Why did they stick jQuery progressBar into the file for fancyBox? If it’s put into a separate file then you would be able to enable “Remove fancyBox” in FV Player without breaking your homepage and so on.

Thanks,
Martin

Hello Andrew,

Restrict Content Pro (RCP) lets you set the membership restrictions for each post and you can also use [is_padi] shortcode in the post content to tell which part of it is for members only. FV Player works just fine with that.

The additional RCP integration in FV Player Pro basically let you show a link to the RCP signup form in a popup over the video. Once purchased it would show a message of how much time do you have left to watch the full video and also a full list of your video rentals.

As EDD works well alongside RCP, FV Player Pay Per View has no issues with it either. You can built a website where you purchase a membership (through RCP) to get access to all the videos or where you purchase individual videos (FV Player Pay Per View + EDD) as needed and it all works together.

Thanks,
Martin

Hello Bruno,

it’s the Chromecast library. FV Player has to load it to be able to hook the player into it. It’s done that way in the Flowplayer library which we use as the base of our plugin (and to which we contribute fixes).

We plan to improve this so that it’s only loaded when the player is actually loaded.

Thanks,
Martin

Hello kambiumbt,

can you get some other stream to play? Such as https://video-dev.github.io/streams/x36xhzz/x36xhzz.m3u8

Can you get your live stream to play on you Anroid when you open it in the browser directly?

Thanks,
Martin

Hello Devin,

I can see the issue – your theme already has fancyBox in it. Are you using that fancyBox/lightbox effect anywhere?

Could you please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/10813322-fancybox-forcing.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then enable the Settings -> FV Player -> Integrations/Compatibility -> “Remove fancyBox” setting and let us know if it helps with your issue.

The problem is that your theme is using fancyBox 2, so we can’t just use that script.

Thanks,
Martin

Hello Steven,

I’m glad that the fix has helped to fix your issue. It will be part of the next FV Player version as well, so no need to worry about that.

Thanks,
Martin

Hello steven,

I forgot to add – please re-save the plugin settings after you put in that new plugin version.

Thanks,
Martin

Hello Kenneth,

it seems there was a bad version in FV Player linked to from our webpage https://foliovision.com/player/download It actually works to Github directly while the version which we fully test is WordPress.org directly.

Sorry about that, please reinstall FV Player and it will work. You can just get it using wp-admin -> Plugins -> Add New.

Please note that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost.

Thanks,
Martin

Hello Black Label Magazine,

there must be some issue with the CORS headers. Perhaps the plugin is using incorrect CSS after you have switched your site domains.

Please try to re-save the plugin settings and that should fix the issue. The CSS code is cached so some issue like this could appear, although it is set to regenerate anytime you switch the theme or domain. So I’m not sure how that could fail.

If that won’t help you can use Settings -> FV Player Pro -> Integrations/Compatibility -> “Disable saving skin CSS to a static file”, but that is really a last resort. That way all your skin color settings are output into head of your website and we believe there shouldn’t be too much code in there – that’s why we have that CSS caching in our plugin.

Thanks,
Martin

Hello Aniket,

we would like to recommend something simpler than AWS to our users, but we stick to it as it’s really powerful – you can setup encrypted HLS streams with it. There are other services which are easier to use but they lack this capability.

I’m glad that you were able to figure it out though.

Thanks,
Martin

Hello Sukarto,

if you use your own logo you can use this CSS:

.flowplayer.is-splash .fp-logo {
  display: none;
}

More information about CSS customization can be found here: https://foliovision.com/player/advanced/css-tips-and-fixes

Thanks,
Martin

Hello Martin,

please sue the Video Checker to send us a report about the video. You can also try to open it directly in the web browser on your iPhone to see if it plays there.

Thanks,
Martin

Hello Aminericher,

1) I’m looking into this.

2) FV Player Pro doesn’t use iframe codes for Vimeo. Since it plays MPEG-DASH stream on desktop computers there is no direct video URL to see there.

Thanks,
Martin

Hello Devin,

the new AB loop design got really delayed as we have to improve the player color schemes a bit.

I’m not sure if I really understood the issue here – if I play the video at https://foliovision.com/player/demos/user-ab-loop and seek to 0:40 and then quickly set the loop points to 0:45 and 0:55 the playback will get into that loop. It only doesn’t loop if set the loop before the playback position – like 0:20 to 0:30. In that case you have to set the loop points and then seek into that loop by hand. Is that the issue your users are having?

Thanks,
Martin

Hello Linda,

currently when you copy the embed code for any player with playlist (you can try on https://foliovision.com/player/demos/playlist-styles) it shows the playlist below the player rather than on side.

This could be improved to show the vertical playlist style, but then it becomes a problem on mobile screen width. In that case the playlist would have to be moved below the player. And that’s hard to accomplish as the iframe has a set height. We can’t change it from within the iframe unless it’s on the same domain.

Perhaps the solution is to upgrade these embed codes again to use something else, like a script tag.

Thanks,
Martin

Hello Petar,

it should actually work for that iframe embed code. Please keep in mind that unless you have FV Player Pro you would still get just a standard YouTube iframe embed, but that special ID attribute starting with “fv_ytplayer…” would indicate it’s handled by FV Player.

That “Use iframe embedding” is for FV Player embed codes actually, it doesn’t change the way it handles some iframe embeds in posts.

Thanks,
Martin

Hello Aaron,

even if you are not using the “Restrict Viewer Access” CloudFront setting you can enable it in FV Player Pro and then when it detects HTTP error during the MP4 video (pseudo)streaming it will try to recover from it.

To do that you need to complete the steps for the CloudFront key here: https://foliovision.com/player/video-hosting/serving-private-cloudfront#keys Note that you don’t have to edit any of the settings of your actual CloudFront distribution, but make sure you configure it in Settings > FV Player > Hosting > CloudFront (Pro) > CloudFront domain.

If it helps we can even enable such recovery routine for all videos, even simple MP4 videos without URL signature like yours.

Thanks,
Martin

Hello Steven,

I wonder what could be the plugin conflict with the WishList Member plugin.

Please update to that latest version again when you have some time and check these errors as I explained in my previous reply.

We are also happy to fix the issue for you right on your website if you order our Pro support: https://foliovision.com/pro-support

Thanks,
Martin

Hello Steven,

1) Please install the Error Log Viewer plugin https://wordpress.org/plugins/error-log-viewer/ to see if any error appears each time you try to insert a new video.

2) Please open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error.

Thanks,
Martin

Hello magentawave,

1) Themify Builder is probably loading the content with Ajax and there is nothing that would load the FV Player library ahead of time. Please try to enable Settings -> FV Player -> Integrations/Compatibility -> “Load FV Flowplayer JS everywhere” and see if that helps.

2) I’m not seeing any green border around the video. It seems to me this must be caused by your theme CSS.

3) Chrome does force muted autoplay if the user didn’t interact with the video on your website before (it’s tracked with the Media Engagement Index technology). Safari and mobile devices mute the autoplay videos all the time. I’m not so sure about Firefox, but I guess it’s using the same policy. You can read more about it here: https://foliovision.com/2018/05/video-autoplay-issues

4) I see we need to update the “Tested up to” tag. None of your issues are related to this.

Thanks,
Martin

Hello Petar,

FV Player has a “Handle WordPress [video] shortcodes” option which also makes it work with [playlist] and the YouTube links. So there is a good chance that it would hijack all the embedded videos on your website.

If you are not sure then just check some of your posts in the “Text” editing mode and see how your videos are inserted.

We do not currently offer a trial license. You can test the above feature even with the free plugin, although in that case the YouTube videos will just keep on using the standard iframes – but you can check in HTML code to see these iframes have id=”fv_ytplayer_…”.

Thanks,
Martin

Hello Pranav,

please let us know what video types you are using. The AMP video player is pretty limitted, are you just posting videos as MP4?

Thanks,
Martin

Helllo Saviogomes,

my recommendation is to use a proper video format which alread supports ABR – the Apple HLS. If you are using AWS you can get it with MediaConvert: https://foliovision.com/player/securing-your-video/mediaconvert-encrypted-hls-guide

FV Player Pro does support a simple quality switching if you have multiple quality MP4 files, but it doesn’t currently detect the player resolution. It only picks the “-mobile” quality for mobile users: https://foliovision.com/player/basic-setup/quality-switching

Thanks,
Martin

Hello Kerry,

it’s a bit hard to read a screenshot might be better.

However it seems the GET request for some part of the editor fails with the HTTP 500 code. Please install the Error Log Viewer plugin https://wordpress.org/plugins/error-log-viewer/ to see if any error appears in it each time you try to open that editor.

Thanks,
Martin

Hello Kerry,

could you please check the JavaScript errors on the console again to see if these are the same as before? I think at least the Heartbeat issue should be fixed now.

Are you able to connect to your website using FTP (or some file manager provided by your web hosting company) and rename the “js” folder in wp-content/plugins/fv-wordpress-flowplayer (it might end with fv-wordpress-flowplayer-master too) to “js-disabled” for a moment to see if that helps? That way we will be able to tell if the conflict is in FV Player JavaScript or PHP code.

We are also happy to fix the issue for you right on your website and fix the plugin conflict, just order our Pro support: https://foliovision.com/pro-support We can also continue giving you troubleshooting tips.

Thanks,
Martin

Hello Kerry,

do you get that error precisely in the moment when you click to open the editor?

There are two errors actually:

1) The first one doesn’t appear to be related to FV Player, at least not directly. Are you able to check what is located on line 175 of your post editing screen HTML code?

wpeditor.php?wp_path=/var/www/vhosts/.....info/.....co.nz/:175 Uncaught TypeError: Cannot read property ‘activeEditor’ of undefined

2) The second one looks like the FV Player editor configuration is not loaded properly on the post editing screen of your theme and then it breaks the Heartbeat API.

shortcode-editor.js?ver=7.3.12.727:3115 Uncaught ReferenceError: fv_flowplayer_conf is not defined

I put in some code in for the next FV Player release to avoid that error at least. Could you please reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip and see if that helps? To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello Amir,

we are using the fancyBox library, so you can just hide what you need using its CSS selectors. The CSS rule to hide fancyBox item captions is:

.fancybox-caption { display: none}

We would like to keep using fancyBox for a long time, so your CSS tweaks should cover your needs for a long time too. The previous lightbox library which we used was Colorbox and we did use it for 5 years before moving on to fancyBox. So we don’t change this often.

Thanks,
Martin

Hello mpho,

1) I assume you are using some form submission plugin to let your users submit a link to YouTube/Instagram/Vimeo. Then that submission is stored in database as a custom post type and the video is displayed there.

How exactly is the video being displayed? Are you generating some shortcode like [video src="{YouTube/Instagram/Vimeo link here}"] ? Does that use any other video plugin or is WordPress handling all that? If so, then it should work with FV Player, although you will need FV Player Pro to embed Vimeo or a YouTube video with your own custom ads. And we don’t currently support Instagram unfortunately.

2) FV Player Pro uses the YouTube iframe with API enabled – that way the video ads don’t appear at all.

3) FV Player Pro lets you configure these custon video ads on a global level, which seems to be what you need: https://foliovision.com/player/ads/using-preroll-postroll-ads

Thanks,,
Martin

Hello Neil,

please check this AWS support thread, it reals with the same issue: https://forums.aws.amazon.com/thread.jspa?threadID=272506

I read through that thread quickly and it seems MediaConvert cannot create an audio only HLS stream currently (it was written in January 2018, so perhaps it’s supported now). I think it’s best if you just try to do it and refer to that thread in case of issues.

Thanks,
Martin

Hello Katie,

I see that it’s stuck with the old domain paths for the web font files and you can’t share web fonts from one website to another, at least without CORS headers.

Practically speaking – please try to re-save the plugin settings and that should fix the issue. The CSS code is cached so some issue like this could appear, although it is set to regenerate anytime you switch the theme or domain. So I’m not sure how that could fail.

If that won’t help you can use Settings -> FV Player Pro -> Integrations/Compatibility -> “Disable saving skin CSS to a static file”, but that is really a last resort. That way all your skin color settings are output into head of your website and we believe there shouldn’t be too much code in there – that’s why we have that CSS caching in our plugin.

Thanks,
Martin