Hello Simone,

could you please provide a test page where I can see the issue?

I see no FV Player on your link. Perhaps FV Player Pro is off now. We will be able to check it tomorrow 7 AM to 3 PM UTC time, so if you could enable it then we can have a look.

The JavaScript on that page is not broken, which is a good sign and I do not see why FV Player wouldn’t work. Perhaps with the free version you only used the YouTube and Vimeo videos – in free version it only gives you the iframe embed codes which are slower and do not offer all the features, but do not depend on JavaScript.

Thanks,
Martin

Hello Sergio,

I checked some comments here and the avatars are cache with FV Gravatar Cache: https://staging.redesbinarias.com/redimensionar-tu-disco-duro-particion/#comment-7927

If you are checking some other avatar in some other place it won’t be processed as the plugin is for comments only.

Thanks,
Martin

Hello Suportepercurso,

I see there are 121 videos that are missing, but FV Player Pro run 1782 API requests to check their status. This should be not be happening as each video should only be checked once per day.

Please upgrade FV Player Pro to 7.5.27.7210. It will fix the problem with rate limiting – it seems Vimeo is now using Cloudflare and the rate limiting headers are all lower case. So I improved our code to ignore the case of HTTP headers.

Next please switch FV Player Pro to Beta, here’s how: https://foliovision.com/player/troubleshooting/switching-fv-player-pro-to-beta

Then reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

That way Vimeo videos which are missing will only be checked 5 times and then FV Player won’t check them anymore.

---

If none of the above helps, then please check wp-admin -> FV Player -> Settings -> Tools -> System Into. At the bottom of it there should be a part like this:

CREATE TABLE `wp_fv_player_videometa` (
...
) ENGINE=InnoDB AUTO_INCREMENT=1842 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci

That AUTO_INCREMENT=1842 or similar bit tells us that FV Player is able to store video meta properly. If it’s not there then that would explain why your FV Player Pro run excessive check of these missing Vimeo videos.

You can also just send that whole System Info as a text file, there is the “Export” button next to it which you can then upload here to the forums.

Thanks,
Martin

Hello Mark,

I see there is a problem with URL tokens on Amazon S3, Bunny CDN and other CDNs.

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen.

That will reinstall the Pro plugin and will give you the fixed version.

Let us know if it does not fix your issue please.

Thanks,
Martin

Hello Suportepercurso,

when I posted wp-admin -> FV Player I meant the FV Player section of your wp-admin.

I’ll add some code for more debug logging in FV Player Pro which will let us see what happens with rate limiting in your case and why it doesn’t seem to work.

Thanks,
Martin

Hello Suportepercurso,

could you please post that full error log?

If it the same video over and over again? Please try to open it’s Vimeo link when you are logged in to Vimeo to see if it exists. If it does not exist, it should be removed.

Based on your input we can improve our code to not run into issues like this. For example not check video if it’s missing.

Thanks,
Martin

Hello Suportepercurso,

did the error go away and did it validate the Vimeo access token properly by now?

Please setup that test page too, so that we can see the issue. I’m running out of ideas about what could be wrong and I would like to ensure your videos play again as soon as possible.

Thanks,
Martin

Hello Oranzi,

we have worked on adding the collection creation in FV Player’s Bunny Stream video picker. That way you can properly organize your videos without need of going to Bunny.net dashboard.

If you have a bit of time and could test the new feature before the release it would be great.

If you are interestedplease reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/refs/heads/5183272264-bunny-stream-collection-folders.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello Suportepercurso,

unfortunately the Video Checker does not work for Vimeo videos, but we will see if we can improve that.

Please check Settings -> FV Player Pro -> Hosting -> Vimeo. There should be a line of text like “Your Vimeo access token has been successfully verified” – what does it say in your case?

Also, does it show any errors? There might be a message like “There were 101 API errors, last one from 2022-08-16 06:04:12.”

If none of the above helps, then please create a test page with one of your videos on it.

Thanks,
Martin

Hello Valentin,

you mentioned:

The quality control in vimeo is working.

The video checker does not work for the Vimeo videos.

Please send a link to one of your videos on Vimeo, or create a test page on your website where we can watch one of your videos without the quality switching.

Thanks,
Martin

Hello Meir,

the splash screens actually already respect the playlist_start argument of the shortcode.

Are you perhaps using the legacy shortcode style?

[fvplayer src="..." playlist="...;...;..."]

If so, please let us know what’s the reason for it?

Otherwise there must be some other cause.

Thanks,
Martin

Hello Aniki,

please make sure that all the settings in Settings -> FV Player -> Mobile Settings and off and try again.

Does it also occur with some other theme? I suspect that your theme might be doing something about HTML5 fullscreen and that removes the content.

Please let us know if your theme is available on WordPress.org so that we can test it.

Thanks,
Martin

Hello Yairbr,

thank you for the bug report!

Could you please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then the video name should start showing up in GA4. We are still testing it.

Thanks,
Martin

Hello Miguel,

I’m sorry about the late reply.

I checked your website and I can see the correct URL passed to the VAST server, so it seem you figured it out.

Please let us know if there is anything else.

Thanks,
Martin

Hello Rick,

please reinstall FV Player from this link?=L https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then the issue will be fixed. Once you remove the Featured Image and save the post FV Player will set it once again as it will miss the information that it already stored the Featured Image. But then you remove it once again and save the post and it will stay that way.

Thanks,
Martin

Hello Rick,

my suggestion would be to actually set the Featured Image you like. Please let us know if you are trying to avoid setting the Featured Image as your theme is presenting it in a way which you do not like?

Thanks,
Martin

Hello Rick,

please add a new lesson, do not insert FV Player and set some Featured Image. Then save the lesson and try to remove the Featured Image. Will that work?

If yes, then please repeat the same procedure, but this time insert FV Player and make sure it sets the Featured Image for you. Then when you try to remove the Featured Image – and it won’t work as you said.

The piece of information which we need to troubleshoot is in the wp_postmeta database table. Will the lesson post ID have a meta_key _fv_player_featured_image_players? If should store the player ID which is inserted in the lesson.

If you are not familiar with the database tools you can try to use wp-admin -> Tools -> Export. Choose the LearnDash lessons in “Choose what to export” and then in “Start date” and “End date” pick the date range to target your test lessons. Then please send over the resulting export file – I will be able to check what meta keys are stored for your lessons. If we find our meta_key _fv_player_featured_image_players is missing, we can figure out the next troubleshooting step.

Thanks,
Martin

Hello Rick,

it’s true, FV Player will use its splash image and set it as the Featured Image for the post if there is none.

However it only does so once. If you remove the Featured Image afterwards, FV Player will not put it’s splash image back in. Unless you add another FV Player instance to the post.

I verified that this works with LearnDash Lessons.

Please note that this behavior was only improved in FV Player 7.5.26.7210.

Thanks,
Martin

Hello Ab,

I checked /company/events/webinar-video/ on your website and could see FV Player is set to track with UA-11..86-1. So that’s GA3.

What happens if you configure it to use GTM-W...Z found in your GTM tag?

What happens if you remove the analytics ID from FV Player completely? It should still detect GTM that way.

If none of the above will fix the issue, then it seems we need a way of configuring if the GTM should be used in the GA3 or GA4 mode.

Thanks,
Martin

Hello Bawalker,

please reinstall from https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip once again and it will be fixed as well.

Thank you for the bug report!

Martin

Hello softlv8,

Could you please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then the issue will be fixed. The blank spaces in the URLs were not handled properly. The reason why it worked with FV Player Pro is that in that case browser already sends in properly encoded link.

Thanks,
Martin

Hello Bawalker,

could you please allow visitors from Slovakia to access your website? It seems entire Europe is blocked.

I checked the category page https://www.winholt.com/product-category/shelving/ and it links to 12 items.

I see that the sharing buttons on the player on that page actually work for the first of the items, which is https://www.winholt.com/product/beer-keg-racks/ It’s like that as we except FV Player to be embedded in the post, but it seems to be in the category description.

Could you please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then it should be working for you. I added some code to detect FV Player placement outside of loop on a category/tag/taxonomy page and let is use the category/tag/taxonomy link in that case.

Thanks,
Martin

Hello softlv8,

I found that the videos hosted on DigitalOcean Spaces play fine when using FV Player Pro, but not when only using the free FV Player.

In FV Player Pro the videos load using Ajax while in FV Player they the URL is part of the page HTML code, so it might need some different encoding.

It’s weird that we found out about this issue now as it uses the same signature system as Amazon S3 which was part of the plugin for years and years.

I hope this will be easy to fix.

Thanks,
Martin

Hello Gomez,

please reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then it should finally work.

It’s weird that you were able to even install FV Player if your database server limits the table row size to just 8126 bytes. So something has changed on your database server it seems and now any change to the table was no longer permitted. So I set these table fields to be smaller where possible.

Thanks,
Martin

Hello Gregory,

please let us know if you are still running into the issue. It seems that at some point you entered a bad key for FV Player VAST – starting with “$” instead of “fv”.

Thanks,
Martin

Hello Gomez,

could you please reinstall FV Player? To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost.

Then install it again and you will get the version with the fixes:

• FV Player Editor will complain when you try to edit a broken video
• FV Player Editor will give you proper error when the saving fails
• Settings -> FV Player -> Tools -> Database gives you the database upgrade check messages

If you see this, then everything should work:

Here's the result of the last database upgrade check:

DESCRIBE wp_fv_player_players;
SHOW INDEX FROM wp_fv_player_players;
DESCRIBE wp_fv_player_playermeta;
SHOW INDEX FROM wp_fv_player_playermeta;
DESCRIBE wp_fv_player_videos;
SHOW INDEX FROM wp_fv_player_videos;
DESCRIBE wp_fv_player_videometa;
SHOW INDEX FROM wp_fv_player_videometa;

But maybe it will reveal where is the updater stuck.

Thanks,
Martin

Hello Gomez,

1. It’s strange if you are not seeing the new videos which you added at all.

FV Player 7.5.25 did add the splash_attachment_id field to the videos table. Perhaps the upgrade routine failed for you, although we ensure the database is updated anytime you open FV Player Editor.

Please send over wp-admin -> Settings -> FV Player -> Tools -> System Info, so that we can check if it’s there.

You can also run this SQL query if you know how to access phpMyAdmin for your website database:

ALTER TABLE wp_fv_player_videos ADD COLUMN splash_attachment_id bigint(20) unsigned

That might fix the issue. It will not fix the broken FV Player instances, but you should be able to insert new ones.

If not, we need to check the PHP errors.

Ultimately we need to figure out why did the database upgrade process fail and provide a way of retrying it.

2. I was able to reproduce this issue when I damaged the database on purpose.

Thanks,
Martin

Hello Kongsamdx,

our goal is to fix the portrait video detection if there is any issue with it. Please share your video URL so that we can have a look at it directly. We will keep the link private. You can also just sent it to the support email.

Thanks,
Martin

Hello Gomez,

1. I found that the editing did not work with Gutenberg after a recent fix to Mailchimp preview mode.

Please upgrade to FV Player 7.5.26.7210 which was released now and your issue should be fixed.

If that won’t fix the issue for you – do you mean that when you add a new player, you can see the [fvplayer id="..."] shortcode in your post and it appears in wp-admin -> FV Player, but nothing shows on the page? Then please provide a link to a test page which is affected by this.

2. About the player editing issue – please open your browser developer console, here’s how: https://kb.mailster.co/how-can-i-open-the-browsers-console/

Then open your page with FV Player on it and try to edit it. You should see messages appearing on the console, similar to this;

FV Player Editor: Loading...
FV Player Editor: Attaching click actions...
FV Player Editor: Loading for TinyMCE in Text Mode...
FV Player Editor: Loading shortcode: fvplayer id="547"
FV Player Editor: Loading shortcode player id: 547
FV Player Editor: Running fv_player_db_load Ajax.
FV Player Editor: Finished fv_player_db_load Ajax.
{id: '547', author: '50', changed_by: '50', date_created: '2022-05-25 14:16:16', date_modified: '2022-05-25 14:16:16', …}
FV Player Editor: current_video_db_id: 667
fv-player-editor-video-opened 0
FV Player Editor: Video meta 'timeline_previews_job_id' not found for #667
FV Player Editor: Video meta 'timeline_previews_job_status' not found for #667
FV Player: Chromecast listener unavailable
FV Player Editor: No changes to save.

Please send it over so that we can see what leads to the error.

Thanks,
Martin

Hello Christian,

FV Player Pro 7.5.25.7210 is out and you can now use [fvplayer_download id="1234"] to have it show the download link for your Bunny Stream video used in that FV Player ID.

Thanks,
Martin

Hello Miksmusic,

unfortunately we were not able to reproduce the issue on our end. Please provide a link to a test page where we can see the issue.

Do you also run into it on https://foliovision.com/player/demos/mp3-in-fv-player ?

Please let us know what operating system you are using and which browsers you have tried.

Thanks,
Martin

Hello miksmusic,

actually I found your new forum thread about the issue here: https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/slow-loading-media-in-certain-cases-in-v-7-5-works-in-7-4#post-160939

Thank you for posting that! Let’s continue there.

Martin

Hello Kongsamdx,

we try to get rid of unnecessary settings where possible.

We can detect the video orientation (landscape or portrait) properly, so this should all just work fine.

I provided the troubleshooting steps for you so that we can move forward with this and ensure you get the desired video display – only force landscape orientation for landscape videos.

Could you please go through what I posted in my previous message?

Thanks,
Martin

Hello Steffen,

I see that your theme positions the .movie__player > * elements with position: absolute. Then the playlist DIV covers the player DIV.

Please try to add this CSS into Settings -> FV Player Pro -> Skin -> Custom CSS:

.fp-playlist-external {
  position: static !important;
}

I wonder how we could improve our HTML to avoid the compatibility issue like this.

Thanks,
Martin

Hello Kongsamdx,

Could you please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/refs/heads/5095267703-hls-video-width-height.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then when you play a vertical video and enter fullscreen your Android phone will no longer force the landscape orientation.

Thanks,
Martin

Hello Plast,

yes, the tool only changes the FV Player video and subtitle links.

However if you were adding new video using wp-admin by uploading it to the Media Library, these will not be affected and will still use your main domain.

Perhaps you could be using CDN Enabler plugin to rewrite all of your MP4 files to your video CDN domain. But I think that CDN would have to be pulling these video files through Cloudflare as it’s affecting all your main domain traffic.

Thanks,
Martin

Hello Kongsamdx,

please post a link to the page where we can see the issue with the vertical video not being detected.

The Video Checker is not showing for YouTube and Vimeo videos. I don’t think you are using one of these, but once we see the page, we might be able to figure it out.

Thanks,
Maria

Hello Remco,

I found that the YouTube videos do not autoplay when lightbox is opened on our website only when it’s the first click on the page.

On your website it’s a different issue, it appears that the YouTube iframe load is blocked. Could you please try to preview your website with some standard WordPress theme, go to your page and see if the issue still occurs? I wonder if there is some compatibility issue with your theme.

---

We were also looking into the JavaScript loading speed. We worked on some improvements, like speeding up the preload code a lot (from 400 ms for 50 players to just 12 ms by including the play icon in HTML).

Then we did another 30% speed improvement when the actual FV Player instances are loading.

We will finish some more testing of these improvements and then it should be part of one of the next versions.

Thanks,
Martin

Hello Remco,

do you mean the player should not show at all if the video is removed from YouTube?

Please let us know what’s your goal.

Thanks,
Martin

Hello Remco,

please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen.

Then switch to the Beta release using the steps from here if you are not already using it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

That will fix the issue with YouTube videos playing in background when lightbox is closed. I think this was caused by some change in the YouTube Player API.

---

Please let us know about these violations which you are noticing too. I see 6 violations on my Brave browser console when I open your link. It seems like fv_player_lightbox_bind takes 1,6 seconds to execute on your website. I will test 49 YouTube player in lightbox on my test site to see if I run into the same issue.

Thanks,
Martin

Hello Andy,

we are working on a developer guide to give some examples of how FV Player stores this kind of information and how you can build custom features like what you are requesting here.

Thanks,
Martin

Hello Andy,

if you know PHP or have a developer working on your website, it’s possible to do this if you use the post_thumbnail_html filter.

However I’m not sure if we would like to have this function available in the core of our plugin as it could lead to different display issues as different templates might be using different techniques to style the featured image.

Thanks,
Martin

Hello Francesco,

I realized where the problem is – it’s caused by the uppercase letters in your BunnyCDN domain name.

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen.

That will reinstall the Pro plugin and will give you the fixed version. The fix will also be part of the future releases.

Thanks,
Martin

Hello kongasamdx,

we force the landscape orientation for Android on purpose. It’s much better for video playback that way. We wish we could make that work for iPhone too, but it does not support it.

Please let us know why do you prefer the video playback to stay in the portrait mobile orientation.

Thanks,
Martin

Hello kongasamdx,

please check https://foliovision.com/my-licenses and get the fixed license key for your domain there.

You can use the following code snippet to hide the Airplay button: https://foliovision.com/player/advanced/css-tips-and-fixes#airplay

Please let us know if there is anything else.

Thanks,
Martin

Hello Francus,

I’m not sure what you mean by:

There I change the Url Token Authentication Key because the other pull zone has a different authentication key

It is obvious that we cannot keep going on this way, always repeating the same steps

Why do you have to put in the Url Token Authentication Key again and again? It should not be changing.

Thanks,
Martin

Hello kongasamdx,

I found there is a bug in the keygen, I will be able to fix it tomorrow morning.

Thanks,
Martin

Hello Gillian,

please let us know if you are using MP4 videos or HLS. If it’s HLS, is it also encrypted? Are you using separate audio and video tracks? If you are not sure, then please provide a demo page.

Are your users running into these issues also when using Safari or iPhones?

Thanks,
Martin

A proper fix is to look at the theme HTML markup and CSS and figure out if you really need the z-index and position property where it’s used. We provide a service to fix issues like that right on your website if you are interested: https://foliovision.com/downloads/making-player-theme

Thanks,
Martin