Hello Jay,

we tried to play some random videos on iPad with iOS 12.1.3 but it all worked. We need you to use our video checker with the exact video which is causing the issue, or just send over the link to your page.

Other than that, are you using a playlist or quality switching on the video which has these issues? I found a bug in the video recovery routine now, so I’m working on a new FV Player release. Hopefully after you upgrade to that your issue will be solved.

Thanks,
Martin

Are you using any browser extensions? What is your full user agent string? You can find it on a website like this one: https://www.whatsmyua.info/

Thanks,
Martin

Hello vasudhir,

we had a bug report like this before. Since then we stopped using Vimeo HLS streams on Android (Android HLS playback is not perfect) and switched to MPEG-DASH (Vimeo’s own player is using that as well).

Please make sure the following setting is disabled: Settings -> FV Player -> Hosting -> Vimeo -> “Disable MPEG-DASH”

If possible please let us know what Android version and what browser did your user use. In the meantime we will run some tests on our end too.

Thanks,
Martin

Hello Brandon,

if you use dev.your-existing-domain.com or any similar sub domain the same license key will work just fine.

Thanks,
Martin

Hello Carl,

1) You can createa as many presets as you need. If you get an error message, it’s good to really check what it says. For example if you are creating a 1920×1080 preset it need you to increate the h264 encoding level from 3 to 4. While 3 is enough for lower resolutions.

We are going to write documentation for the new AWS MediaConvert tool, perhaps it will make this easier.

2) We made a decision to only provide a simple labels as you noted as showing 360p and others would just look too crowded in the control bar. So that way for 576p and 360p might be classified as SD, is that what’s happening?

3) FV Player will pick the best quality based on bandwidth, you can provide as many qualities in your HLS as you need to. The control bar will show both 1280p and 720 as HD, but that’s to give users an idea they are looking at a HD video.

Thanks,
Martin

Hello mrdzdm,

since DooPlay is a paid theme this is not easy for us to check.

So are you using some special field provided by that theme and it seems to only work with JW Player? Then our “Making FV Player work with your theme” service might be interesting for you: https://foliovision.com/downloads/making-player-theme

Or you can (with some knowledge of PHP) setup your own FV Player box on the post editing screen: https://foliovision.com/player/advanced/video-custom-fields

And of course you can also just use FV Player in your post content or using the Gutenberg block editor.

Thanks,
Martin

Hello vasudhir,

it appears you sent your message before the attachment has finished uploading. Please post it again.

Thanks,
Martin

Hello Govind,

is that a self hosted video, or is it using some video platform such as Vimeo? If it’s self hosted, then please use our Video Checker to submit a report: https://foliovision.com/player/basic-setup/how-to-use-video-checker

Is that a HLS stream?

What browser are you using at what version number on what operating system?

Thanks,
Martin

Hello John,

please check here: https://foliovision.com/support/fv-wordpress-flowplayer/requests-and-feedback/can-ad-time-remaining-messages-on-intros-outros-be-disabled

Thanks,
Martin

Hello CXL.

are you running into the same issue on https://foliovision.com/player/demos/interactive-transcript ?

If not, then please post the URL to your page where we can see the issue.

Thanks,
Martin

Hello Maxim,

we have encouintered the same issue when using with a S3 bucket with 100,000 files in it. We are working on improving our support for such large amounts of files.

But if it’s not you case, then:

1) Please install the Error Log Viewer plugin https://wordpress.org/plugins/error-log-viewer/ to see if any error appears each time you try to open that Amazon S3 tab.

2) Please open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error.

Upload would be great, along with a way of triggering an encoding job automatically.

Thanks,
Martin

Hello Angel,

I will check this with Alec.

Thanks,
Martin

Hello Neil,

sorry about the delay. At a glance it appears it should work.

Perhaps multiple videos matching the “jazz_stream/index” part of URL. Please try to search for that in wp-admin -> “FV Player” and also in wp-admin -> “Posts” -> “All post” (and any other place where you posted videos using [fvplayer] shortcode, perhaps Pages and some custom post types).

You should be only getting one search result. If you get multiple results, then your HLS stream might be getting incorrect decryption key.

We are happy to help you solve this issue right on your website if you order or Pro support. But we can also continue giving you troubleshooting tips if you prefer that.

Thanks,
Martin

Hello Jay,

thank you for the email, I do see this JavaScript error on your website:

“Uncaught SyntaxError: Unexpected token s in JSON at position 1″

I can see that there is some issue with HTML code on your website. I checked that exact URL which you sent over in Google Search Engine Results Page cache and I can see that while previously all the HTML attributes were properly enclosed in ” and ‘ suddenly these quotes are removed entirely.

For example what was

data-embed="false"

before, is now just:

data-embed=false

And that’s causing the bug.

I see you are using W3 Total Cache. Please check its settings and disable the HTML code minification of any sort. That will help.

W3 Total Cache is a complex plugin by the way. Way too complex. What works best for us is WP Rocket (a paid plugin, but at least it’s maintaned, the accept our bugfixes too) where we:

* set JavaScript to use the deferred loading
* set CSS to use the asynchronous loading (along with a critical CSS which WP Rocket can auto-generate)
* LazyLoad the images
* use the Preload bot

What way we get close to 100 Google PageSpeed scores on desktop and it helps a lot on mobile too. It used to give us 95 scores on mobile not long ago, but now PageSpeed also checks the CSS and JS rendering/execution times, so the site optimization got more difficult, but at least PageSpeed is finaly an useful score.

Thanks,
Martin

Hello Jay,

could you please re-enable it now and send over the link to your page to have a look? I can check it quickly in the next couple of hours.

Alternatively could you please check if there is any JavaScript error occurring when the video doesn’t show for you? To check that you need to open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error there.

Please also provide output of Settings -> FV Player Pro -> Tools -> System Info.

Thanks,
Martin

Hello Deborah,

FV Player Pro 7.3.9.727 with the fix will be out today.

Thanks,
Martin

Hello Carl,

I found no issues on Safari 12.0 and 12.0.3 on mac OS 10.12.6 nor 10.14.

But I noticed a strange thing happening once – I entered bad Encryption key and the alert box letting me know about it appeared behind the FV Player editor – so it was not visible until I closed it. I wasn’t able to reproduce that issue again.

Thanks,
Martin

Hello amidfolio,

we still need to finish all the testing, you can already reinstall FV Player from this ZIP file and see if that fixes the issue: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

Note: To reinstall FV Player first disable the plugin and delete it. WordPress might say that will might loose some data, but that doesn’t apply to FV Player – no settings nor videos will be lost. Then you will be able to upload that ZIP file directly to WordPress Plugins wp-admin interface.

Thanks,
Martin

Hello Vadim,

thank you for the bug report. I see that is you set “Controlbar” to “Yes” (it means it shows up at all times) it actually doesn’t appear if you use that logo setting for YouTube.

We will get it fixed, in the mean time keep “Controlbar” set to “Default” and ensure Settings -> FV Player Pro -> Sitewide FV Player defaults -> Controlbar Always Visible is not on either.

Thanks,
Martin

Hello Vadim,

full-featued YouTube embedding is only supported in FV Player Pro which can be purchased here: https://foliovision.com/player/download

Thanks,
Martin

Hello Indi,

my guess is that there was some non-printable character in your shortcode which was breaking it. You can try pasting it into the Text or HTML editing more of your editor.

WordPress shortcodes are quite sensitive, which is why we moved to a database model.

Thanks,
Martin

Hello Devin,

I see that YouTube API no longer likes us setting the playback speed as string and it was it as a float value. We will fix that.

Thanks,
Martin

Hello Al,

thank you for sending that over, it suggests that the WP Media Library is not available on your post editing screen. Are you using any page builder or anything that alters the editing interface of WP Media Library? Cold you please send over a screenshot of your post editing screen?

Thanks,
Martin

Hello Homa,

I would recommend you give Google Analytics a try, it will be an interesting insight into your traffic anyway. It’s the only way of really knowing how many video plays you get.

I would recommend you ask video intelligence about your issue, perhaps they are not sure if they can put advertising onto your videos.

Please let us know if you don’t hear back from them in a couple of days.

Thanks,
Martin

Hello Indi,

I was not able to reproduce this issue using WordPress 5.0.3 with Classic Editor plugin installed.

Please post output of Settings -> FV Player Pro -> Tools -> System Info, perhaps we can find some clue there.

Thanks,
Martin

Hello Medal,

is that your non-WordPress website? I’m noticing that your subtitle doesn’t have the ‘default’ key set to true in the data-item attribute of the player element.

Thanks,
Martin

Hello Deirdre,

do you mean your Vimeo and YouTube videos are not found in FV Player video sitemap? It’s like that as each item in there needs to have URL of the actual video file or URL of the video player.

So for YouTube and Vimeo we could only use the URL of the video on YouTube or Vimeo which doesn’t help with your site rankings.

But we could improve this by linking to FV Player embed URLs. For example the video from https://foliovision.com/player/demos/vimeo-integration would be presented with URL https://foliovision.com/player/demos/vimeo-integration/fvp

Thanks,
Martin

Hello Philip,

the way it should work is that it should process any videos for which the duration is not set. You provided an export of one of your videos before and in that one there was no duration present. It might be good to check that one again, perhaps the duration is present now?

Please share your Vimeo Access token with us. We won’t publish it here and you can always reset it. Perhaps there is some issue with it with we are failing to detect. That way I could try to use it for a bunch of requests to see if it gives me the information I need.

Also, there is possibility that your Vimeo videos are private and they belong to some other account than the API key you are using. That could also explain why this fails.

Thanks,
Martin

Hello Neil,

I was about to send a reply to you, but I can’t see it here, so perhaps I forgot to send it.

Please also send the URL of the actual HLS stream and a screenshot of the post editing interface where the video is inserted. If the shortcode is like [fvplayer id="1234"] then please send the export of that player. You can get it from the wp-admin -> FV Player screen, it’s one of the actions in each row of the list table.

Thanks,
Martin

Hello Fair,

Chrome doesn’t permit autoplay videos to play sound. User has to unmute the video manually to hear the sound.

Once user interacts with the video like that Chrome increases the Media Engagement Index (MEI) for the website and will allow audible autoplay for that particular website in the future.

You can find out more about MEI here: https://foliovision.com/2018/05/video-autoplay-issues

Safari only allows muted autoplay under all circumstances.

Please let us know if you are not sure about anything or if your situation is different than what I described above.

Thanks,
Martin

Hello Philip,

how many Vimeo videos do you published on your website?

How does the shortcode of a typical Vimeo video look like? Is it just something like [fvplayer src="https://vimeo.com/310463116" splash="https://i.vimeocdn.com/video/751099985_1280x721.jpg?r=pad" caption="DIGITAL CONTENT"] (no splash argument present)?

Where are your [fvplayer] shortcodes typically inserted? Is it the post content or are you using some special field or a page builder?

Thanks,
Martin

Hello Neil,

please ensure that your license acquisition URL parameter matches your m3u8 URL. It should also only match a single m3u8 URL on your website.

You can also just post the URL here and let me check that out.

Thanks,
Martin

Hello Girish,

to conclude the previous issue you were having – in the end we checked the issue on your website and found there was indeed a bug in FV Player Pay Per View which we fixed. So now you are no longed having issues with linking the player to the EDD item.

We also found that the link to the EDD item is not created if you create the player on the wp-admin -> FV Player screen. We will have to restrict that as it needs the post ID and there is no such thing on that wp-admin -> FV Player screen – it’s not a post.

Now about the new issues you are having:

1) “Watch Full Video” on top of video not working – thank you for the bug report, there was some change in EDD which caused this. New version of FV Player Pay Per View 7.3.8.727 is out now.

2) Not playing for non-logged in users – FV Player Pay Per View automatically creates the user account for anybody who pays. When using PayPal, you are redirected back to the website after making the payment and you are actually already logged in.

So on the “Purchase Confirmation” you can see the list of “Products” where you get a “Watch” link leading directly to the video which you purchased. It looks like on the “The user will see all the details of his purchase” screenshot found on https://foliovision.com/player/pay-per-view/how-to

The email which is then sent to the user contains a special viewing link which lets the user watch the video even without logging in. And the login details are sent in a separate email.

But I see that the popup with the buy buttons or the buy buttons below the player could mention that you must log in if you already paid for the video.

3) I was not able to reproduce the issue with “1 EUR — Purchase ->” appearing below the “You have xx hours to watch the video” message.

Thanks,
Martin

Hello Carl,

thank you for the bug report. I was not able to reproduce the issue using Safari 11.1 on macOS High Sierra.

If you are using FV Player Pro 7.3.7.727.beta please make sure you update to 7.3.8.727.beta.

Thanks,
Martin

Hello Md. Alamin,

please let us know which data key you mean.

Thanks,
Martin

Hello liwei,

I don’t see any problem on your screenshot.

What do you mean that it won’t open anything? Did you paste some video URL into the “Video” field and then it wouldn’t slow it in preview?

Does it save properly? When you use that shortcode in a post does it work?

Here’s our usage guide which you can use also for WordPress 5, but you have to add FV Player as the block first: https://foliovision.com/player/basic-setup/start-up-guide#insert-videos

Thanks,
Martin

Hello Leho,

could you please reinstall FV Player from this ZIP file and see if that fixes the issue? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

Note: To reinstall FV Player first disable the plugin and delete it. WordPress might say that will might loose some data, but that doesn’t apply to FV Player – no settings nor videos will be lost. Then you will be able to upload that ZIP file directly to WordPress Plugins wp-admin interface.

Thanks,
Martin

Hello Devin,

does it cover an important part of the video? If so, then I would recommend the Settings -> FV Player -> Sitewide FV Player Defaults -> Controlbar Always Visible option.

However I see that it won’t help in fullscreen, so perhaps we should fix that.

Thanks,
Martin

Hello Carl,

I don’t have iPad at hand right now. Are you able to add this to your CSS and see if it helps?

.flowplayer.is-fullscreen { border-radius: 0; }

Thanks,
Martin

Hello Çapan,

FV Player Pro 7.3.7.727 is out and it fixes the issue. It appeared only if the YouTube logo option was enabled.

If you posted there videos in FV Player 7.3.x.727 they were stored in database. So then downgrading to 7.2.x.727 or before means they won’t show up as that version didn’t contain the database feature yet.

Thanks,
Martin

Hello Nikolaos,

I think I found the issue, there will be a new FV Player version out today with a fix.

Thanks,
Martin

Hello Nikolaos,

it’s a strange issue. That URL is the standard endpoint for the WP Ajax. So it has to exist. I tried to open that URL and it it gives back HTTP 400 (Bad request) properly. So I wonder why does it return HTTP 404 (Not found) when using FV Player.

Please go to your site wp-admin do a right mouse click in it and select “View source code”. You will see the page HTML code. Can you search there for admin-ajax.php and let us know what you find? These should be full URL somewhere which might be different than standard /wp-admin/admin-ajax.php

This could be caused by some security hardening.

Thanks,
Martin

Hello Girish,

are you sure you opened the wp-admin -> FV Player screen again after doing the plugin reinstalls?

It’s strange that #post_ID is not found. Does it also happen if you deactivate all the other plugins with exception of FV Player and FV Player Pay Per View?

Thanks,
Martin

Hello Nick,

I’m sorry to hear about your trouble, do it work when you load the editor on the post editing screen directly? You can place your cursor into the [fvplayer id="12341"] kind of shortcode and then hit the FV Player button on top of the editor. Of if you are using WordPress 5 with Gutenberg (block editor) you can just hit that button.

Can you open your browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ) and then repeat your action and see if you get some error?

Can you install the Error Log Viewer plugin and see if any new errors show up in it every time you try to edit a player?

Thanks,
Martin

Hello Medal,

it doesn’t matter if the ad in configured for that player only (data-vast) or if it’s global (fv_vast_conf).

Your ad doesn’t play on iPhone because of the reason:

The provided ad type: skippablevideo is not supported.

Unfortunately skippable ads are no permitted on iPhone as on older versions there would be no way of skipping the video ad as it can only play video in the native fullscreen mode.

Thanks,
Martin

Hello Medal,

FV Player VAST 7.3.4.727 is out now and it fixes this issue. We haven’t spotted this issue as it only appeared on iPhone and not on iPad. Unfortunately these two devices have to handle things differently, even for the same iOS version.

Thanks,
Martin

Hello Davide,

the web browser in Facebook app seems to be just an old version of Google Chrome. That’s what I mean, I understand that you are using Facebook app and not Chrome. There is no problem with your English, I’m not a native speaker either.

I’ll get it installed and see what I can find. I guess it will be the same version as what you have.

Thanks,
Martin

Hello Girish,

please check wp-admin -> Downloads -> All Downloads and find the item corresponding to your video. You should see the following when you open it for editing:

* a FV Player Pay Per View box
* text like “This video can be found in: {post title}” written inside of that box with a working link to the post

Also, did you please anything else into the shopping cart when making the purchase? Such as two or more items?

Please let us know.

Thanks,
Martin

Hello Leho,

could you please check the JavaScript console for errors?

When you check the HTML source of your post editing page, can you see HTML like this?

<div style="display: none">
<div id="fv-player-shortcode-editor">
<div id="fv-player-shortcode-editor-editor">
<table>
<tr>
<td class="fv-player-shortcode-editor-left">
<div id="fv-player-shortcode-editor-preview">
<div id="fv-player-shortcode-editor-preview-spinner" class="fv-player-shortcode-editor-helper"></div>
<div id="fv-player-shortcode-editor-preview-no" class="fv-player-shortcode-editor-helper">
<h1>Add your video</h1>

Could you please provide output of Settings -> FV Player Pro -> Tools -> System Info?

Thanks,
Martin