Hello ermir,

have you tried using Settings -> FV WordPress Flowplayer -> Player Skin -> Subtitle Font Size?

Please make sure you are not editing the core plugin CSS files as these get overwritten by plugin updates – applies to any plugin.

Thanks,
Martin

Hello Osvaldo,

currently we rely on the ad provider to mark the ad as “skipable”. If the ad is not set like that, then adding a skip button might violate your ad serving terms.

Thanks,
Martin

Hello smith234,

thank you for your thoughts on CloudFront. We are open for a suggestions for a better CDN we could support.

Martin

Hello Tim,

thank you for the bug report a fix for this will be included in the next version of our plugin.

Thanks,
Martin

Hello Osvaldo,

your ad URL returns HTTP 404 error. Looking at the URL there are some blank spaces and %5d; kind of text which doesn’t seem right:

http://ad.doubleclick.net/pfadx/N270.126913.6102203221521/B3876671.21;dcadv =2215309;sz=0x0;ord5btim estamp%5d;dcmt=text/xml

I tried to get rid of these symbols, but the ad URL still reports as HTTP 404:

http://ad.doubleclick.net/pfadx/N270.126913.6102203221521/B3876671.21;dcadv=2215309;sz=0x0;ord=timestamp;dcmt=text/xml

Please doublecheck your ad URL.

Thanks,
Martin

Hello Cube,

thank you for the tip! We just put the fix for this into our plugin.

Thanks,
Martin

Hello Gbrother,

you are actually using a wrong key. Please check https://foliovision.com/login -> My Products to get the correct one. The thing is the core Flowplayer key is changing with each new release. We give the new key to your website automatically, however you have to confirm that’s what you want to do – look for a dialog box after next plugin update which will allow you to confirm you want to receive the new key automatically.

Thanks,
Martin

Hello Derek,

please let us know if you are still having issues.

Thanks,
Martin

Hello Peter,

seems like you are using FV WordPress Flowplayer without license, so you are getting only the basic YouTube embedding using iframe. I see we should improve it to be more responsive, various themes do that using FitVids script.

Licensed users benefit from a full-featured custom player for YouTube: https://foliovision.com/player/demos/youtube-embedding

Thanks,
Martin

Hello Gbrother,

I’m not sure why the keygen could have issues with your domain, I’ll check it out.

Thanks,
Martin

Hello Nathan,

1) Custom logo not showing – I’m not able to open the URL you sent, it’s requesting login. Do you have any publicly visible page where I can see some video to check the issue? If not, please post this shortcode on some page, so I can check it:

[fvplayer src="https://foliovision.com/videos/dominika-960-31.mp4"]

2) Lightbox splash screen – this should certainly work. Make sure you check our guide here: https://foliovision.com/player/how-to-use-lightbox

Thanks,
Martin

Hello Terry,

I see what could be causing the issue – could you please confirm that you are not using permalinks? That means your site URLs look like http://example.com/?p=234 rather than http://example.com/my-post-name

Thanks,
Martin

Hello djsteve,

FV Player Pro 0.6.12 supports the scroll autoplay as a global setting. Currently it’s in beta though, we are testing it here: https://foliovision.com/player/demos/scroll-autoplay

Thanks,
Martin

Hello Cameo,

thank you for reporting this. We are usually very sensitive about issues like this. The plugin used WP Transients for a long time, until we changed it to using WP Options recently and haven’t realized the issue with autoload being on will occur.

You are right about storing the data elsewhere – we like the idea of using flat files but we might use a new database table as well.

As a quick pre-Christmas fix I altered the code to not store the options with autoload on. Please upgrade FV Player Pro to the most recent version (0.6.12) to get the fix. It will change the autoload to “no” for each video the next time the cache gets updated, so you can delete the cached entries manually for the last time and the issue won’t repeat.

Thanks,
Martin

Hello Ronnie,

to alter the link of the sharing buttons you can use the “share” attribute where you can enter the title of the post to share and the link of the post – separated by “;” symbol.

[fvplayer src="...." share="Title;http://example.com/your-page"]

Thanks,
Martin

Hello Gbrother,

I’m not sure what could be causing this. You can edit your click blocking script and comment out the lines which say “addEvent(document.body….” and so on. Perhaps you will you don’t need to alter all the events for it to keep blocking the browser contextual menu and our player will keep working as it should.

Thanks,
Martin

Hello Kevin,

I’m not able to reproduce this issue. I’m noticing the HD and LD videos don’t play without the URL signature key (or perhaps they are missing?).

Could you please post the video on some page which we can access? Or can you create site access for us?

You can just put it here (and change the login once we are done) or share it with martinv@foliovision.com using LastPass. LastPass is a utility for secure sharing of login information. We created a step by step illustrated guide for it here: https://foliovision.com/sharing-sensitive-information

Thanks,
Martin

Hello Rick,

do you have a live example of this? Should licking “Part 1” to “Part 4” just change the video in the player (then it’s really similar to our default playlist) or should is hide the player at the top and roll down another player below the “Part x” heading (the tabbed playlist gives you something similar although it spans horizontally and not vertically)?

Thanks,
Martin

Hello Gaetan,

I see, the ad script does document.write or something similar, so it can be put in into the site dynamically. That’s why they gave you an iframe code.

You should ask them to make sure the iframe code has no margin or padding. Adding the following to the iframe HTML code might solve that, so you should ask them to put that in:

Thanks,
Martin

Hello Gaetan,

please submit the full URL address where we can see this issue live, I’m not able to tell what is the exact nature of this issue by looking at a screenshot.

Thanks,
Martin

Hello Birsen,

could you please let us know which parts of code were affected and what you had to fix? Perhaps we can make our code more resilient.

Thanks,
Martin

Hello smith234,

I don’t know why the plugin folder keeps renaming – have you checked on FTP if there is a fv-player-pro folder in wp-content/plugins which can’t be deleted?

If you rename the plugin folder you need to also go back to Plugins screen and re-activate. Then clear the WP cache (you are using Varnish for this).

Thanks,
Martin

Hello smith234,

some Vimeo videos use new kind of URLs which were not working with the Flash engine of Flowplayer properly (used for around 15% of video playback). I fixed these issues now and released FV WordPress Flowplayer 6.0.4.2 which I applied on your website.

Let us know if you still have playback issues, as well what browser you use.

We also released FV Player Pro 0.6.11, so I tried to install the update on your site. If I only clicked the update link without opening it in a new window I could indeed see that the plugin ended up inactive and I had to re-activate it by hand. I’m not sure if that’s a bug in new WordPress or some glitch on your website.

Thanks,
Martin

Hello Cedric,

are you looking for a way of embedding the video to your page to the header section, so that it uses the full page width rather than the article column content? We usually leave this duty to the templates. There are various themes which allow you to put up a video like that, just make sure the template supports WordPress Shortcodes and you can put in our [fvplayer…] shortcode without issues.

Thanks,
Martin

Hello Victor,

the CSS for the sharing icons looks like this: https://github.com/foliovision/fv-wordpress-flowplayer/blob/master/css/flowplayer.css#L384-L395

You can copy that to your theme stylesheet, adjust the element selector to work with a.embed-code-toggle and put up your graphic into img directory. If you know a bit of CSS I think you can figure this out.

Thanks,
Martin

Hello Victor,

thank you, could you please point me to where I can find some video with the logo issue? I only found a “Slim Thug” video which is from YouTube embedded using our player and it doesn’t have the logo issue.

Thanks,
Martin

Hello Chan,

we contacted you about getting WP admin access for your website, which you provided, thank you! Let’s continue to discuss the issues here.

I’m logged in to your site, but I’m not noticing the “FV Flowplayer Pro extension upgraded successfully!” kind of message. There is nothing like that on wp-admin Dashboard nor the Plugins screen. Settings -> FV WordPress Flowplayer doesn’t have it either, it only show the “Thank you for purchasing FV Player license! [Pro pack installed]” message. Could you please check?

Regarding the upgrade issues you are having – our plugin should work fine in directory of any name. I’m not sure why WordPress seems to refuse using the default folder name here. I tried to trigger another update and it installed into “fv-player-pro-ZVzj4A” folder – and it re-activated properly – that part is handled by WordPress. When I click “update now” for a plugin I let it open in a new tab as I can see all the messages there and I wait until it says the plugin was reactivated successfully. If you close the window before that, it might not reactivate.

Could you please check the wp-content/plugins directory on FTP? Perhaps there is some old fv-player-pro folder which can’t be removed from WordPress, so you should try to remove it using FTP.

Thanks,
Martin

Hello John,

I had a look and realized that sometimes the expiration time is too high – even 1 hour. That could lead to these issues. I released FV Player Pro 0.6.9 which limit this expiration time to 15 minutes. That means the caching won’t be as effective, but there should be less issues like you had.

Thanks,
Martin

Hello John,

I was testing http://www.learningguitarnow.com/wootest/test-videos/ but couldn’t reproduce the issue, not even in Flash engine. I guess you changed the key by that time.

Are you experiencing the issue yourself, or is it just your readers? Does the issue come in instantly (like you open the page, click some video to play and it show the error, or click next video to play and then it fails), or only after you have been on the same page for more than 15 minutes playing different videos from the playlist back and forth?

Thanks,
Martin

Hello smith234,

I’m glad it works for you, however it’s still a mysterious issue. Varnish should not affect this as it should only cache the site front-end. If your host is doing some aggressive caching of wp options or transients, we would like to hear about the details.

Thanks,
Martin

Hello Victor,

actually since your site is locked down, could you please unlock it or provide a login for us to see the site? You can make it a Subscriber level user if that will suffice so you can post it here without worries, we won’t publish it.

Thanks,
Martin

Hello Birsen,

thank you for your note about the RTMP, that should not be happening. I’ll debug it tomorrow.

Thanks,
Martin

Hello Victor,

you need to put your change into your theme CSS. Don’t edit any plugin CSS file as it will get overwritten on the plugin update, that applies to any plugin.

You can check what kind of CSS we use for the sharing buttons and write something similar for a.embed-code-toggle.

Thanks,
Martin

Hello gaetanh,

are you sure you set the ad dimensions properly? See width and height fields in step 5. and 7.: https://foliovision.com/player/google-adsense-flowplayer

Perhaps you have to add 10 or 20 px if your theme CSS adds some extra spacing on that element.

Thanks,
Martin

Hello Frank,

we talked about this in our team and we will add a single setting for this which will apply to all the video ads. The setting will be something like this:

Allow ad skipping [checkbox] after [x] seconds.

So you will be able to set that to say 5 seconds.

Thanks,
Martin

Hello smith234,

sorry about my late reply. It’s really awful what you had to go through when trying to get rid of this message.

It seems like your website doesn’t remember that it already installed the FV Player Pro extension. If you are using GoDaddy or Dreamhost I’m a bit worried they might have some caching mechanism in place which prevents options from updating properly. I noticed some issue there with WP transient API on some of these web hosts.

Can you open http://{your-site.com}/wp-admin/options.php page on your site and look for “fv_flowplayer_extension_install” there? Does it say “SERIALIZED DATA” in the input box next to it?

Thanks,
Martin

Hello John,

sorry about the delay, could you please post more about the issue? I’m not seeing anything strange happening.

Thanks,
Martin

Hello Birsen,

2) Video not playing on mobile – I’m noticing it’s a full HD video – that won’t play on older iPhones. You can use our mobile video feature for these devices: https://foliovision.com/player/encoding#mobile-video Or you can use quality switching: https://foliovision.com/player/switch-video-quality

However I’m noticing that the video fails on the Ajax load of the RTMP URL signature – I’ll have to debug it in depth, I can do so tomorrow.

3) Video sometimes only playing after a page reload – I was not able to reproduce this issue. On the other hand the page reloading often took a while – if you are on a shared server it might be overloaded and since the video is using WP Ajax to get the URL signature for RTMP, it might be slowed down because of that.

Thanks,
Martin

Hello Jonstout,

please make sure you use something more unique for these quality prefixes. If you use -sd, -hd and -mobile then there is a good change it won’t occur in any of your filenames.

I see we could make it check for the dot in the file name as well, so it would only replace _M. with _L. for large video file, but not _M in “_Monkeys”.

Thanks,
Martin

Hello Giovanni,

sorry about the delay, I’ll fix the image uploader here so you can upload your screenshot for us.

You can also order our services to setup the CloudFront for you: https://foliovision.com/player/pro-setup

Thanks,
Martin

Hello Victor,

do you mean that it should be an icon similar to the Facebook, Twitter, Google+ and email icons we already have up?

The CSS selector for that “Embed” link is a.embed-code-toggle, so you can apply styling to it that way.

Thanks,
Martin

Hello Victor,

thank you for the feedback, we will test this out.

Thanks,
Martin

Hello Christopher,

sorry about the delay. I inspected your ad code. It uses document.write, so the script has to load together with HTML. In our ad integration we load the script once the video starts to playing, so that’s why it doesn’t work.

We could just output the script into HTML to make it work, but then it would could the impression even if the person newer starts the video. Would that be a problem for your ad provider? Can they provide ads which can load dynamically even if the script tag is inserted to the website using JavaScript?

Thanks,
Martin

Hello Giovanni,

actually it appears the upload has failed. I’ll have to test it some more before I enable it for non-admin users. Sorry about that.

Thanks,
Martin

Hello Birsen,

1) The thing is if the browser finds an mp4 video and it supports its playback in HTML5 it won’t try the Flash video. You can set the player to prefer Flash engine in Settings -> FV WordPress Flowplayer -> Sitewide Flowplayer Defaults -> Prefer Flash by Default.

2) Please submit your video using video checker, here’s how: https://foliovision.com/player/faq#properties-built-checker-report-playing

3) This might be a JavaScript issue – could you please post a URL where we can see this?

4) Same as 2), please submit your videos.

Thanks,
Martin

Hello stefanredcat,

sorry about the enormous delay here. You can use a CSS like this:

.fp-duration, .fp-remaining, .fp-elapsed { display: none; }

Or you can add class “no-time” to the player element using a PHP code, see our FAQ here: https://foliovision.com/player/faq#customized-player-control-playpause-button Just make sure you add “no-time” and not “play-button”

Thanks,
Martin

Hello Cruiserparts,

please upgrade FV Player Pro (we released version 0.6.6 which fixes the Restrict Content Pro compatibility).

Thanks,
Martin

Hello Giovanni,

I’ll look into this, I see the MP4 link works, however I don’t see any signature appended to the URL. It plays for me in a Chromium. The one that doesn’t play is RTMP.

Thanks,
Martin

Hello Muhammad,

it appears to be caused by a div with class fluid-width-video-wrapper which wraps our player. This element appears to be inserted by the jQuery FitVids script which is in your theme. You should find a way of disabling the script In the worst case you can just write CSS to remove its impact on our player.

Thanks,
Martin

Hello Danielle,

please upgrade your FV WordPress Flowpalyer, there should be version 6.0.3.10 available for you.

We found that some Vimeo video URLs (around quarter of them) still cause issues with Flash engine (less than a quarter of computers there days), now we fixed it properly. Perhaps it affected you as well.

Please make sure you clear your minify cache before doing another test.

Thanks,
Martin