Hello Jose,

You reply is still marked as “awaiting moderation” because we don’t want to post any of your system info publicly. Please follow steps Martin wrote in his last reply.

1. Simply install Twenty Twenty theme to your website a preview it(you don’t need to actually activate it on your website so your front-end won’t be affected). You will just have to use the menu in that preview to navigate to some post or page with a video.

2. Next thing you can is to check that video on your website with your browser’s Javascript console (usualy Ctrl + Shift + J, or check instructions for your browser here: https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis ) and reload the page. Then see if there are any errors on the console.

Thanks,
Juraj

Hello Miles,

We’re here to help your solve those issues.

First of all, what kind of hosting do you use for your videos?
Also, can you please provide us a link to such a particular video?

Thanks,
Juraj

Hello Petr,

We’re glad that we’ve managed to find solution together.

If you’ll run into any issues or if you’ll have any questions in the future, don’t hesitate to contact us!

Thanks for using our services,
Juraj

Hello jpwilson,

You can see the reason in Javascript console when you try to embed iframe from your website to other page. The reason is you have set ‘X-Frame-Options’ to ‘sameorigin’ in your headers. That means your website will only allow to catch content to your website. You can easily fix it by changing the ‘X-Frame-Options’ value to ALLOW-FROM [the-url-from-where-you-want-to-fetch-the-data]

You can find more info about this issue here.

Thanks,
Juraj

Hello Patrick,

Yes, that’s exactly the difference that I’ve tried to explain.

So you would like to extend the functionality of the Sticky video feature to work also outside the original page where the video is embedded, right?

I guess the whole PiP feature is handled by browser so there probably might be a way for us to implement it. I’ll do some more testing today and I’ll discuss it with our development team. I’ll get in touch with you in the close future with more information in the close future.

Also, would you be interested in paid custom development? That could help us to give this feature bigger priority and significantly speed up the implementation process. Let me know what do you think.

Thanks for bringing interesting ideas to us,
Juraj

Hello,

I’ve searched in recent purchased but I’m not able to find it without any information from you. What was the date of your purchase?

Isn’t there a chance that you’ve sent the debit card info to our no-reply e-mail? Please send it one more time to our support e-mail

We’re here to help you but we need at least some information to track down your purchase.

Thanks,
Juraj

Hello Patrick,

What exactly do you mean by Picture in picture feature?

I wasn’t able to turn on any feature that would match your description with the embedded video on the w3schools demo website.

Thanks,
Juraj

Hello Shijil,

What player have you been using before?

FV Player is able to convert wordpress video tags and youtube links to FV Player shortcodes automatically.

Thanks,
Juraj

Hello David,

Sorry for late reply. Yes, I found the error, thanks for clearing out the situation. It really only shows up when you navigate from different page.

Please try to turn on our Admin Video checker and recreate the error and let us know what does the checker say. Thanks!

Thanks for using our player,
Juraj

Hello Petr,

Can you please enable our Admin Video checker and check that video with it?

Thanks,
Juraj

Hello Jose,

To check template please use our Check template button in FV Player’s settings.

There’s a chance that you’re using some plugin that’s blocking FV Player’s scripts from loading in the new version. Can you please provide us your system info? You can find it at:

Settings -> FV Player -> Tools -> System info

Thanks,
Juraj

Hello anshbhawnani,

Thanks for reaching to us!

I’ve forwarded your question to our development team. They’ll get in touch with you regarding the signed url default expiration time.

Thanks,
Juraj

Hello Leland Z,

When it comes to YouTube usage with external players it can get a little tricky. YouTube algorithm counts views only if the video is started via the native YouTube play button.

We’ve discussed this topic with our development team and only way to do this is to show YouTube play button instead of FV Player’s native one. The problem is that this will prevent autoplay and playlist auto advance from working properly and it can also result into issues with ads.

Let us know if you would be interested in such option.

Thanks,
Juraj

Hello Edward,

Currently there’s no way to encrypt a video via AWS to work with several domain names. You need to make encryption job for each domain.

We imagine a way to automatically change these .m3u8 streams depending on your website but it would need significant amount of custom programming.

Thanks,
Juraj

Hello Inderjit,

We’ve already resolved this issue with Angel via e-mail.

Please check if you’re not using any plugin that is optimizing Javascript code on your website. If yes, please clear it’s cache.

Thanks,
Juraj

Hello Jeongseung,

We’re glad that the issue has been resolved. If you’ll run into any issues in the future, don’t hesitate to contact us!

Thanks,
Juraj

Hello Ratve,

I’ve checked your website and I’ve done some CSS testing.

1. I can’t see any playlist items on your website on desktop or mobile. Please delete the additional css from your theme and check if that resolves the issue.

2. After doing this please contact us and I’ll manually check your website and prepare CSS code for you.

Thanks for your patience,
Juraj

Hello Kiran,

I’ve searched our inboxes but I couldn’t find any e-mail connected to this thread. Can you please copy the error log into this forums thread?

Thanks for your patience,
Juraj

Hello David,

Thanks for contacting us! We’re glad that you like our player.

I am not aware of any ajax theme related issue at the time. I’ve also checked you website with Chrome and Safari and on both of the the video works fine without any need to reload the page manually.

Which browser are you using? Can you please check your JScript console when the issue appears and copy the error log for us? Thanks!

Making the web work for you,
Juraj

Hello Jeongseung,

Can you please provide us a link to your website with such a problematic video? I can’t imagine any reason for them not to work if transcript feature is working fine. I would like to check your website for possible JScript errors.

What do you exactly mean by being unable to add new videos? Does FV Player Video editor show to you or not? Or you’re unable to save settings that you fill into the editor (source url, subtitles url, etc.)?

Thanks,
Juraj

Hello tanj,

There’s no limit on how many videos/playlists you can have in your FV Player database.

Let us know if you have any other questions!

Making the web work for you,
Juraj

Hello sexbeach,

I’ve checked it and I’ve contacted our development team about it.

We’ll get in touch with you in the close future with more information.

Thanks for you patience,
Juraj

Hello Calvin,

Have you recently installed any new plugin that could possibly run into issues with our player’s CSS?

If you run into similar issues in the future please turn on this setting:
Settings -> FV Player Pro -> Integrations/Compatibility -> Disable saving skin CSS to a static file

Thanks,
Juraj

Hello Manfred,

Thanks for contacting us! We’re here to help you solve the issue.

Can you please provide us a link to your website with such a problematic video so we can check the issues hands-on? Thanks!

Greetings from Slovakia,
Juraj

Hello Oluwajoba,

Most of the performance settings are handled by your browser and we can’t do anything with them.

Only way to make loading/buffering times on your videos shorter is by using better hosting or by using some kind of CDN(This is really recommended if you have high number of users visiting your website from different continent than your website server is on). Please check if Jetpack VideoPress offer any CDN(Content delivery network) service.

Thanks,
Juraj

Hello khoahoctoeic,

Thanks for contacting us! Sadly, I can’t any video on your website. Can you please provide us a direct link?

Thanks,
Juraj

Hello James,

Meanwhile can you please check one thing for us on your website? Go to:

Settings -> Integration/Compatibility -> Handle WordPress shortcodes

Let us know if has done anything.

Thanks,
Juraj

Hello Oluwajoba,

We’re glad that we’ve found the solution. If you run into any issues with FV Player in the future, don’t hesitate to contact us!

Thanks for using our plugin,
Juraj

Hello Oluwajoba,

Please check if you have the Handle WordPress video shortcodes option enabled in your Integration/Compatibility settings.

If yes, try turning it off.

Thanks,
Juraj

Hello stickwerks,

Thanks for letting us know! Yes, the button copies and internal S3 path instead of public web URL. We’ll add a note into our documentation.

Thanks for providing is valuable feedback!

Making the web work for you,
Juraj

Hello Anthony,

We’re really sorry to hear that. We always strive to provide the best possible level of product and services experience.

We just want to state that slow loading speeds in this case are not an issue related to FV Player. Bare S3 bucket is not a great solution for video streaming(especially when you try to stream a video file into the completely different continent), that’s the reason why we always refer to CloudFront in our documentation, because that’s the best possible solution for performance issues. Also, great thing is that CloudFront provides several ways to secure your videos, although it’s not an easy service to set-up for users without any experience with online video hosting and distribution. That’s the reason why we provide in-depth guides for AWS services.

For the issues with iPad. We’re happy to check the error logs on your website and do the basic debug for you completely for free. We always try to provide our customers the best possible level of free support and you can check it by yourself on our Public Support Forums. However, few customers once a while think that we’re able to log-into their websites and do a really deep hands-on debugging(sometimes even on issues that are not primarily related to our player) completely for free. We would actually love to do that for every single customer but the reality is that we just can’t because it would take us too much time out of our schedules. That’s the reason why we also provide a Pro Support, it allows us to fix complicated issues on our users websites within few hours from the purchase. Also, If we find out that the issue was caused by bug within FV Player we always refund the Pro Support purchase back to our users and fix the issue for free. Since your offered us log-in credentials into your website we just automatically wanted to make the situation as clear as possible. Maybe I just haven’t explained the situation properly, I’m really sorry for that.

After all, If you would like to continue with using FV Player on your website we would be happy to help you solve all these issues.

If you want to proceed with the refund, you can contact us via our Support e-mail.

Thanks for using our services,
Juraj

Hello Kyung,

So if I understood properly you’ve experienced issues with playback your video hosted on BunnyCDN, right? Does the issue still occur?

If yes, please can you provide us a link to your website with such a problematic video on it? As you can see in the BunnyCDN guide, our demo video works fine and we haven’t experienced any issues with it so far.

Thanks,
Juraj

Hi jpwilson,

Thanks for providing us the tag. I’ve tested it and it work fine so the problem will somewhere in your website.

First of all, can you please provide us your system info? You can find it at:
Settings -> FV Player Pro -> Tools -> System info

You can simply copy the whole info into your reply, we won’t post it publicly.

Thanks,
Juraj

Hello Brian,

There’s a chance that your theme/page builder is running into collisions with FV Player. First of all, please try following setting:

Go to:
Settings -> FV Player Pro -> Integration/Compatibility -> Load FV Flowplayer JS everywhere and turn this setting on.

Also, it would be really beneficial if you could provide us a link to your website with such a problematic video on it. That way we will be able to check the issue.

If you want to solve this issue ASAP you can also purchase our Making FV Player work with your theme service. With this service we’ll hand-on log into your WordPress, track down a fix the issue for you within few hours.

Thanks,
Juraj

Hello Anthony,

Does this issue occur on iPads only? What type of video hosting do you use? Perhaps, a link to that problematic video could be really beneficial for us.

Thanks,
Juraj

Hello stickwerks,

Thanks for reaching to us! We’re here to help you solve these issues

First of all, have you also tried to embed the video via our Amazon S3 browser?

Thanks,
Juraj

Hello Dang,

We’re really sorry but we don’t offer trial Pro licenses. You can get hand-on experience with basic principles of our player with our free version and you can check our Demos and if you want to check level of protection that you can achieve with combination of encrypted HLS stream and FV Player you can check our demo HLS streams.

Thanks,
Juraj

Hello James,

Thanks for reaching to us!

Yes, FV Player does support “Hide YT button” option. However, please be aware of the fact that this can violate Youtube’s terms of use at some point. We haven’t ran into any issues so far, but we alway try to warn our users.

Thanks,
Juraj

Hello Geoff,

I’ve been checking your video regularly and it looks like it’s playing just fine. I can see there’s an issue with thumbnail image, to resolve that, please set up CORS headers on your S3.

Thanks,
Juraj

Hello Francesco,

You’re trying to load http stream over https website which runs into issues with certificates. Please check your SSL certificate.

Thanks,
Juraj

Hello maximus,

FV Player does not support any similar feature. You are able as a publisher to group videos into playlists but we don’t have any bookmarking system for users.

Thanks,
Juraj

Hello Bryan,

Thanks for letting us know. Please what type of video hosting do you use for your video ad? Is it vimeo/youtube or locally hosted .mp4 file?

Thanks,
Juraj

Hello Geoff,

Thanks for providing us those links. As I can see you’re using signed URLs for your S3 video. Please check following setting:

Settings -> FV Player Pro -> Hosting -> Amazon S3 Protected Content and check if you have the Amazon S3 Ajax option turned on. If no, please turn it on.

Thanks,
Juraj

Hello James,

Thanks for reaching to us. It’s possible to change the positioning of Transcript via CSS. Here’s a link to our CSS tips and tricks guide.

Thanks,
Juraj

Hello James,

Thanks for providing us your system info. I can see that you have sticky video feature enabled in your settings.

Now please check any of your video properties in FV Player editor. There’s additional setting that can be automatically set to off and that can prevent sticky video feature from working.

If all of your settings are fine please try recreating the issue and check your browser’s console for JScript error logs. There’s a chance that some other plugin is blocking sticky video from working.

Thanks,
Juraj

Hello jpwilson,

Thanks for letting us know about the issue! I’ve tested embedding your video on our test site and there’s some JScript error blocking it from working properly. I’ve forwarded it to our development for a check if the issue is on FV Player’s side and if we can fix it.

Thanks,
Juraj

Hello Giulio,

Thanks for letting us know. What type of video hosting are you using for those videos that has ran into problems?

Thanks,
Juraj