Hi Sideegue,

Please try to re-save the plugin settings and that should fix the issue. The CSS code is cached so some issue like this could appear, although it is set to regenerate anytime you switch the theme or domain.

If it won’t help please follow these steps: Go to: Settings -> FV Player -> Integrations/Compatiblity -> Disable saving skin CSS to a static file. Turn this setting on.

For the pop-up blocking issue please follow these steps:

1. Open your website

2. Open a javascript console in your browser.
Here’s how:
https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

3. Repeat your action and check if some error appears

A link to your website with such problematic video could be really helpful for us. As well as your system info. You can find it at: Settings -> Tools -> System info. You can simply copy it into this thread.

Thanks for using our player,
Juraj

Hi Anumol,

Please try to re-save the plugin settings and that should fix the issue. The CSS code is cached so some issue like this could appear, although it is set to regenerate anytime you switch the theme or domain.

If it won’t help please follow these steps: Go to: Settings -> FV Player -> Integrations/Compatiblity -> Disable saving skin CSS to a static file. Turn this setting on.

A link to your website with such problematic video could be really helpful for us.

Also your system info. You can find it at: Settings -> Tools -> System info
You can simply copy it into this thread.

Thanks for using our player,
Juraj

Hi Serii,

You’ve probably mistaken us with developers of some other player.

Just for a check, can you please send us a link to that documentation where the flowplayer dependency is described? You can also optionally send screenshot of your FV Player settings in WordPress back-end.

Thanks!

Making the web work for you,
Juraj

Hi Capan,

Thanks for notifying us!

Yes, our development team is working on this fix and the process is in its final stage. It turned our there was more work for us than we’ve expected to make these responsive ads to work properly.

We’ll be testing the integration in next few days and we’ll notify you when the work will be done.

Fix will be part of the next FV Player update.

Thanks for being part of the Foliovision,
Juraj

Hi Edward,

I’ve reposted your reply to Forums to keep our communication clear in one place. Thanks for understanding.

Thanks for the screenshot. We’re aware of this bug and we’ve forwarded it to our CSS designer for a fix.

It will be fixed in the next release of FV Player.

Thanks for being part of the Foliovision,
Juraj

Hi Gbrother,

Where have you set the playlist style? In the FV Player video editor or in the Sitewide FV Player defaults in your General Settings? Please check both settings.

Thanks for the link!

Thanks for being part of the Foliovision,
Juraj

Hello Douglas,

Exactly, as you mentioned. Session are interpreting a period of time user is active on your website.

Single video view can represent many events(video start, quartiles etc.) and that’s the reason why those numbers are not matching.

However, thanks for insights! We’ll check the way how Google Analytics is screening sessions with FV Player videos.

Let us know if you have any other question.

Making the web work for you,
Juraj

Hello Akos,

We’ve just checked your license and it’s valid. However, we can see on your website that your still using FV Player version 6 which is a really old one. Please try updating your player and all issues should disappear.

Let us know if it helped.

Thanks for using our player,
Juraj

Hi Peter,

Unfortunately, those changelogs are not detailed enough and I can’t find anything in them that could potentially cause the compatibility issue that you’re experiencing.

Thanks for understanding,
Juraj

Hi Neil,

This is something new for us. There’s possibilities that some of your AWS settings are bad. But first of all I would like to test a few video on your website. Can you please send us a link to your website with any AWS-hosted video?

Also, your system info could be really beneficial for us. You can find it at:

Settings -> FV Player Pro -> Tools -> System info

You can copy the whole system info into this thread.

Meanwhile, I’ll check all the Cloudfront settings to at least find several options what could cause these issues with buffering.

Thanks for using our player,
Juraj

Hi Peter,

You’re the first who contacted us about this issue.

I’ll do some testing and forward this issue to our development team. We’ll get in touch with you probably tomorrow with more information about the issue.

Thanks for letting us know about the issue.

Making the web work for you,
Juraj

Hi Girish,

Since it’s restricted because of the core device restrictions I’m worried that there’s no way to achieve this. I couldn’t find anything similar to it on the web either.

However, I’ll discuss it with our senior programmer later and I’ll keep you posted.

Making the web work for you,
Juraj

Hi Svetoslav,

Thanks for using our player and thanks for contacting us!

In order to help you we will need your system info.

You can find it at:
Settings -> FV Player Pro –> Tools -> System info
You can simply copy the whole info here, thanks.

Also, if you want us to “hands-on” check and fix your site. You can order a Pro support incident. That way we will able to log into your website and set everything for you within few hours.

Thanks for being part of the Foliovision,
Juraj

Hi Vj,

You can send the .vtt file to our support email

Thanks,
Juraj

Hi Ran,

We’re glad that you’ve found a solution together with Martin.
If you have any other question, don’t hesitate to ask.

Thanks for being part of the Foliovision,
Juraj

Hello Ai,

We’re pleased by your interest in our player. Our player supports both custom overlay ADs and custom video actions HTML pop-ups.

Here are links to documentation:

Custom overlay Ads
Video actions HTML pop-ups

Let us know if you have any other question,
Juraj

Hi Mitchell,

Same as with your previous ticket. Have you managed to solve those issues on your staging site? Icons should work fine. If yes, please describe us what steps have you done to solve these issues.

Thanks,
Juraj

Hi Uwe

Which exact size and video do you mean? Do you mean the one in the right column menu? Please provide us more information about to so we’ll be able to help you. Thanks!

Also you system info could be really helpful for us. You can find it at:
WP Admin Dashboard -> Settings -> FV Player Pro -> Tools -> System info

You can simply copy the whole system info here.

Thanks for being part of the Foliovision,
Juraj

Hi Capan,

I’ve merged the duplicate thread to this original one.

Thanks for the ad codes. I’ll do the testing and I’ll keep you posted about the results.

Making the web work for you,
Juraj

Hi Girish,

How the meeting went? Do you have any news?

Have a nice day,
Juraj

Hi Edward,

I am glad that we found a solution. I’ve forwarded this thread to our Senior programmer Martin. He’ll get in touch with you to discuss the item field changes.

Thanks,
Juraj

Hi Philip,

We’ve never heard about anything similar to this before. Can you please send us a link to your website with any problematic video for testing? Thanks!

Your system info could be really helpful as well, you can find it at:

WP Admin Dashboard -> Settings -> FV Player Pro -> Tools –> System info

You can copy the whole system info here, we won’t post it publicly.

Thanks for contacting us,
Juraj

Hi Andrew,

Thanks for contacting us. If you have any other question don’t hesitate to ask.

Making the web work for you,
Juraj

Hi Devin,

I would first check the video mentioned in the last two error messages. It has been clearly recently removed from Vimeo.

Thanks,
Juraj

Hi Edward,

If you’re using any page builder please turn off any automatic formatting of text blocks. Or try putting our shortcodes in to some type of “shortcode block” if your page builder has this option.

In the case, you’re not using any page builder please check and eventually turn-off any minify-ing plugin or tool that your website is using.

We’ve found what is duplicating those playlist items. It is simple HTML formatting error. Some tool or plugin is striping blank parts of lines in our code which leads to duplication of items in the playlist.

We’re currently investigating if there’s any way for us to prevent this.

Thanks for being part of the Foliovison,
Juraj

Hello Andrew,

I’ve discussed this with our Senior programmer Martin and we came to a conclusion that unfortunately there’s isn’t anything we can do about it. The segmented video buffering is hard coded into the Chrome browser.

The solution that you’ve sent is currently the only one available today. However there are flaws that keep us away from implementing it. The main reason is the fact that with this solution, users are forced to fully load the video before they can start the playback. This is really inconvenient a I can’t really imagine how it could help to any user with slow connection.

With the solution that i’ve explained to you, first segments of the videos will buffer automatically even before hitting the play button. This can save few seconds of loading time for users, but there’s currently no way for us to force Chrome to buffer whole videos.

Thanks for using our plugin,
Juraj

Hi Tio,

Sorry to hear that. We will for sure make some improvement to prevent this form happening to other users. Thanks for nice tip!

I’ll keep you posted about it.

Making the web work for you,
Juraj

Hi Edward,

Then it may be some database error. Can you please send us your system info? You can find it at:

WP Admin dashboard -> Setting -> FV Player Pro -> Tools -> System info

You can simply copy the whole info here. We won’t public any part of it publicly.

Thanks,
Juraj

Hi Capan,

We’re sorry for the issues that you’re experiencing.

In order to help you fix these issues ww would need more info from you.
Please send us a link to your website with that particular problematic video. Also your system info could be very useful for us. You can find it at:

WP Admin dashboard -> Settings -> FV Player Pro -> Tools -> System info

You can simply copy the whole info to this thread. We won’t post any of your information publicly.

Thanks for using our player,
Juraj

Hi Arnlado,

Sorry for the late response. Your questions somehow ended covered up by others.

Now for your question.

Reason why your videos are not working on mobile devices is because you are using Flash videos. It has nothing to do with FV Player. One of the biggest limitations of Flash videos is the fact that they are not supported by mobile devices. No matter which player you would use.

If you want to stream your videos on mobile devices the only way is to switch to different video format (basic .mp4 is probably the best).

Thanks for contacting us! Let us know if you have any other questions.

Making the web work for you,
Juraj

Hi Ali,

You can easily do that by one of our tools in FV Player settings.

Simply go to: WP Admin Dashboard -> Settings -> FV Player -> Integrations/Compatibility -> Handle WordPress shortcodes

Thanks for using our plugin,
Juraj

Hi Kenneth,

I’ve tested videos on that page with various devices and browsers and I haven’t experienced any loading/performance issues. Good would be if you could give us more information about it.

Thanks for using our plugin,
Juraj

Hi Philip,

Vimeo videos should work fine now. If any issue appears, please let us know. Thanks for patience!

Making the web work for you,
Juraj

Hi Kenneth,

Vimeo videos should work fine again. If any issue appears, please let us know. Thanks for patience!

Making the web work for you,
Juraj

Hi Matt,

Vimeo videos should work fine again. You can enable the Pro plugin. If any issue appears again, please let us know.

Thanks for patience,
Juraj

Hi guys,

Vimeo videos should be working fine again. Let us know if any issues appears. Thanks!

Making the web work for you,
Juraj

Hi Devin,

Vimeo videos should work fine again. Let us know if you experience any issue.

Thanks for patience,
Juraj

Hi Akanit,

Vimeo videos should work fine again. Let us know if you experience any issue.

Thanks,
Juraj

Hi egghead,

Vimeo videos should be working fine again. We’re still working on it.

Let us know if any issue appears in the close future.

Thanks,

Juraj

Hi Ansgar,

Thanks for all the valuable information. We’re currently investigating on what is causing these parsing issues with Vimeo videos. It seems like Vimeo has suddenly changed some of their settings.

We’re constantly working to fix these issues as soon as possible. Vimeo videos should be working in couple of hours. We’ll keep you posted

Thanks for the patience we’re trying our best,
Juraj

Hi encodia,

Thanks for all the valuable information. We’re currently investigating on what is causing these parsing issues with Vimeo videos. It seems like Vimeo has suddenly changed some of their settings.

We’re constantly working to fix these issues as soon as possible. We’ll keep you posted and inform you about the process throughout the day.

Thanks for the patience we’re trying our best,
Juraj

Hi Kenneth,

Thanks for all the valuable information. We’re currently investigating on what is causing these parsing issues with Vimeo videos. It seems like Vimeo has suddenly changed some of their settings.

We’re constantly working to fix these issues as soon as possible. We’ll keep you posted and inform you about the process throughout the day.

Thanks for the patience we’re trying our best,
Juraj

Hi Matt,

Thanks for all the valuable information. We’re currently investigating on what is causing these parsing issues with Vimeo videos. It seems like Vimeo has suddenly changed some of their settings.

We’re constantly working to fix these issues as soon as possible. We’ll keep you posted and inform you about the process throughout the day.

Thanks for the patience we’re trying our best,
Juraj

Hi rhys,

Thanks for all the valuable information. We’re currently investigating on what is causing these parsing issues with Vimeo videos. It seems like Vimeo has suddenly changed some of their settings.

We’re constantly working to fix these issues as soon as possible. We’ll keep you posted and inform you about the process throughout the day.

Thanks for the patience we’re trying our best,
Juraj

Hi Nicola,

Thanks for all the valuable information. We’re currently investigating on what is causing these parsing issues with Vimeo videos. It seems like Vimeo has suddenly changed some of their settings.

We’re constantly working to fix these issues as soon as possible. We’ll keep you posted and inform you about the process throughout the day.

Thanks for the patience,
Juraj

Hi John,

Thanks for all the valuable information. We’re currently investigating on what is causing these parsing issues with Vimeo videos. It seems like Vimeo has suddenly changed some of their settings.

We’re constantly working to fix these issues as soon as possible. We’ll keep you posted and inform you about the process throughout the day.

Thanks for the patience,
Juraj

Hi Crystal,

Many thanks for all the nice words.

As I said earlier it is working fine in browser and it might be probably caused by that application plugin. However, I’ll talk to our Senior programmer Martin if there’s anything we can do about it and I’ll keep you posted about it.

Contacting the app plugin developers is probably the right move in this situation. Let us know what the’ve said.

Thanks for being part of the Foliovision,
Juraj