Hello Kinis,

Have you tried Checking your template?

If not please follow these instructions:

Go to: Settings -> FV Player Pro and then hit the Check template button.(as you can see in the screenshot)

Then please send us the error log.

Thanks,
Juraj

Hi Reginald,

Bitchute support is still on our to-do list. I’ll ask our development team about it on Monday and I’ll let you know what are our plans.

Thanks for asking!

Making the web work for you,
Juraj

Hello Gerald,

Sorry for the late answer.

Can you send us the screenshot of the quality switching settings?

Also, is there any certain purpose why you don’t keep fv player updated?

Thanks for the info,
Juraj

Hello,

Currently it’s unavailable to just hide single button from the social buttons bar. However, you can do it via CSS.

You can use:

.fvp-share-bar .fvp-sharing .sharing-facebook {
    visibility: hidden;
}

To hide the button and then you can tweak the bar aligment with

.flowplayer .fvp-share-bar

class.

Thanks,
Juraj

Hello Amir,

I’ve tried to do some more testing on your site today, but it seems the URL that you’ve sent to us isn’t live anymore.

Thanks,
Juraj

Hi Chris,

I’ve done some testing and it’s apparent that your theme or some other plugin is using fancybox in different version than FV Player which leads to these issues.

Can you please test the lightboxed video with some basic WP theme? You don’t have to completely switch to the different theme, just use the preview feature and test the video.

Thanks,
Juraj

Hello Amir,

Thanks for the system info, your settings looks fine. I’ve checked your site and I can see some Jscript errors appearing.

I’ve forwarded this ticket to our development team for a check since it is JScript related and we’ll get in touch with you on Monday with more information.

Thanks for nice and fast cooperation,
Juraj

Hello Neil,

I’m really sorry for not answering you earlier. This ticket ended covered up by others. Thanks for contacting us via e-mail and letting us know.

I’ve checked all the info that you’ve sent to us however I wasn’t able to reproduce the issue on my test site. Can you please provide us a link to your website where we can test this issue? Thanks!

As you’ve mentioned above, if you want us to hands-on log into your website and fix the issue for you. You can order a Pro support incident. It usually takes us no more than a single hour to track down the issue and fix it.

Thanks for your amazing patience,
Juraj

Hello Blayne,

That’s sound interesting for me. We’re going to discuss it with our development team and I’ll keep you posted about it.

Thanks for a nice tip!

Making the web work for you,
Juraj

Hello Blayne,

First of all, we’re really please that you’ve decided to use our player! We’re glad that you’ve found the solution. I think we could eventually add it to our CSS tips and fixes guide. I’ll discuss it with our development team.

If you have any other questions regarding FV Player, don’t hesitate to contact us!

Thanks for being part of the Foliovision,
Juraj

Hello Aniket,

Currently we don’t have a solution to move tabs under the video. However, it is possible with CSS. If you want to find some reference you can visit our CSS tips guide

Thanks,
Juraj

Hello Jacqueline,

Thanks for letting us know! I’ve forwarded this topic to Martin and he’ll have a look at it in the close future.

I’ll get in touch with you if there’ll be any update with new information.

Thanks for helping us with improving the player,
Juraj

Hi gbowman,

Thanks for contacting us! Sadly, we never had any similar request and so we don’t have any solution for this. However, it could be handled with Javascript. Here’s a link to our programmers guide.

I’m worried that there’s not much that we can do for such old version of our player as 0.9.15.

Thanks for understanding,
Juraj

Hello Tucker,

Can you please try checking the video with our checked but without the video ad on it?

Please try reposting just the main video to some other page and let us know what the checker says, thanks!

Making the web work for you,
Juraj

Hello Gerald,

Can you please provide us your system info so we can check your settings?

You can find it at: Settings -> FV Player Pro -> Tools -> System info

Thanks,
Juraj

Hello Neerav,

Here’s a link to out RTMP streaming guide. You will find many useful info in there.

Let us know if you have any questions.

Thanks,
Juraj

Hello cruiserparts,

Next time anything similar happens please try turning on the Disable saving skin CSS to a static file option in Integrations/Compatibility settings.

Perhaps some other plugin was blocking FV Player CSS libraries from loading, the setting mentioned above should solve this issue.

Thanks for reaching to us,
Juraj

Hello Daniel,

Thanks for the log info!
Please test it on other devices and let us know. Thanks for amazing co-operation.

Thanks for being part of the Folivision,
Juraj

Hello Daniel,

Thanks for the system info, your settings are looking fine!

I’ve tested multiple settings with mpegdash and vimeo videos and I couldn’t reproduce the issue. Same with the sticky videos feature.

Best would be if you could send us a link to your website with such a problematic video.

Thanks for using our player,
Juraj

Hello Neil,

Sorry for late reply. Yes, I’ve properly tested everything but I wasn’t able to reproduce the issue with any settings that came to my mind.

Can you please send me your system info so I can see your settings? You can find it at: Settings -> FV Player Pro -> Tools -> System info

You can simply copy the whole info into this thread, thanks!

Also any screenshot or screencap of the issue would be amazingly helpful for us.

Thanks for all the previous info!

Making the web work for you,
Juraj

Hi tbtnoas,

Thanks for the link! We’re going to have a look at that!

Making the web work for you,
Juraj

Hello Kim,

Please try following:

Go to Settings -> FV Player Pro -> Integrations/Compatibility and turn on the Load FV Flowplayer JS everywhere option.

Let us know if it helped!

Thanks for using our player,
Juraj

Hello Fernando,

We’re sorry for the issues with license key.

Does it say that the key is invalid?

Thanks for using our plugins,
Juraj

Hello rhys,

I wasn’t able to reproduce the issue on our test site and I’m worried that without testing on your site we wouldn’t be able to find what’s causing these issues.

However, the system info could be still beneficial for us, maybe you’re using some kind of plugin which blocks FV Player JS libraries from loading or something similar.

Best would be if you could reproduce the error and show us what JavaScript console in your browser is saying with the error log.

Also, are you using any CDN? If yes, please check this guide and check you query string versions.

Thanks for using our player,
Juraj

Hello Andrew,

We’re glad that the WP Discuz developers got in touch with you.

To help us understand the problem can you please send us your system info?

You can find it at: Settings -> FV Player Pro -> Tools -> System info

Can you please also test it with just a simple .mp4 video file on your website embedded via FV Player? There’s a chance that this issue is caused by Ajax. Thanks.

You can simply copy the info into this thread. Thanks!

Making the web work for you,
Juraj

Hi digitalchicks,

Our player does support HTML pop-ups and pop-up forms however, I don’t know what kind of forms do you mean. Our pop-ups forms does support all the HTML standards so you can collect e-mails or put checkboxes in it without any 3rd party form plugin.

Let us know if this what you’ve been asking for or if you have any other questions.

Thanks for contacting us,
Juraj

Hello digitalchicks,

This sounds really interesting. Our player works wonderfully with Vimeo videos.

What exactly do you mean by a content that should appear in the pop-up window? Can you send us a link to Vimeo page with the similar feature?

Thanks,
Juraj

Hello Neil,

Thanks for letting us know!

On which kind of device, operating system and browser have you experienced it?

Thanks for using our player,
Juraj

Hi Sebulba,

Sorry for misleading answer. I meant Disable saving skin CSS to a static file option.

It’s possible that the Smush plugin is using same CSS libraries as FV Player and that lead to an error when FV Player CSS can’t load properly. We’re going to check it. Thanks for info!

Let us know of you have any other questions.

Making the web work for you,
Juraj

Hello Sebulba,

Here’s a link to a documentation about profile videos and it’s usage.

Let us know if you have any questions.

Thanks for using our player,
Juraj

Hello,

You can easily deactivate social buttons by following this guide.

Thanks,
Juraj

Hi Andrew,

I’ve forwarded your issue to our development team since it is JavaScript-related.

It looks like WP Discuz is blocking some of the FV Players JS libraries from loading.

Great could be if you could contact WP Discuz developers as well, they could have more information about what is causing these issues.

Also, if you want us to hands-on participate on your website and fix this issue for you within few hours, you can order < href="https://foliovision.com/pro-support">a Pro Support incident.

Thanks for contacting us about the compatibility issue.

Making the web work for you,
Juraj

Hello Dang,

We’re sorry for the issues that you’re experiencing.

Has anything similar happened to you earlier or this is first time?
Can you send us the the whole error messages with more info?

Also, to track what’s causing the issue we’ll need your system info. You can find it at:

Settings -> FV Player Pro -> Tools -> System info

You can simply copy the info into this thread. Thanks!

Making the web work for you,
Juraj

Hello angel,

Here are links to several vast tester so you can test the ad by yourself:
JW player vast tester
SpringServe vast tester

With both testers, the ad refuses to load. There might be some missing argument in the code or there can be some domain/country restrictions on the ad. As I said earlier, I would suggest trying different VAST server to see if there’s any difference. Also, If you want us to hands-on participate and fix your ad for you, you can order a Pro support incident.

Let us know if you have any other information!

Making the web work for you,
Juraj

Hello Tgos,

We’re glad that you’ve found a solution.

If there will be anything in the future, don’t hesitate to contact us!

Making the web work for you,
Juraj

Hello tbtnoas,

Is this the same issue that you’ve managed to solve yesterday? Can I close this ticket now or the issue is still apparent? Thanks!

Making the web work for you,
Juraj

Hi tbtnoas,

We’re glad that the issue is solved. Perhaps it was just some caching issue with the libraries or something similar.

Don’t hesitate to contact us if any issue appear in the future!

Making the web work for you,
Juraj

Hello tbtnoas,

Thanks for amazing feature request and recommendation!

I’ll discuss the possibilities with our development team and I’ll get in touch with your with more information in the close future.

Thanks for using our player,
Juraj

Hi tbtnoas,

Please try turning on the Load Flowplayer JS everywhere option in Integration/Compatibility settings.

Also a link to your website with that video on it could be really beneficial for us.

Thanks for using our player,
Juraj

Hello Gerald,

I’ve tested the shortcode that you’ve sent and it work fine even with the parameter.

I’ll discuss it with Martin but I hope that you understand it is impractical for us to work on a fix for older versions of our player. That’s the reason why we offer the license renewal. If you want to enjoy all the new features and want us to fix any issues for free you need to have your player updated.

If you want to continue using version 6.6.7 and want us to hands-on participate and fix the issue for you please order a Pro support incident

Thanks for using our player,
Juraj

Hello Leslie,

But that’s not our player on the site that you’ve sent, right? Could you please send us a link to site where videos can be watched via offline viewing and they’re not embedded directly from Youtube?

Thanks!

Making the web work for you,
Juraj

Hello Kendell,

I’ve forwarded your question to our Senior programmer Martin since it is JScript related. He’ll get in touch with you tomorrow with more information.

Thanks for using our player,
Juraj

Hello Antonia,

Sorry to hear that. What kind of video hosting are you using? Is it Vimeo or not? Also, where do you host the transcript .vtt files?

Your system info could be really beneficial for us. You can find it at:
Settings -> FV Player Pro -> Tools -> System info
You can simply copy it into this thread, we won’t post any of your info publicly.

Thanks for using our player,
Juraj

Hello Leslie,

It does sound interesting but we don’t have any experience with it. Can you please send us a link to any site where the offline viewing works for you?

Also, do you know what kind of videos work with offline viewing? Is it just Youtube videos or simple .mp4 files work fine as well?

We would like to check this Chrome feature, but we’ll need more information about it.

Thanks for bringing this topic to us,
Juraj

Hello John,

You can move them with CSS, it’s under .fv_fp_chapters

Some of these chapters position adjustments could be in plugin options for sure, but we don’t want to present an endless list of options. We would prefer to figure out what are two or three display modes which our users really need.

Thanks,
Juraj

Hi Anumol,

As Alec said, without a sample page it would be really time consuming for us to find a helpful answer for you. I am worried that we’re unable to help you without any further information about your website.

Thanks for understanding,
Juraj

Hi Stuart,

So If you understand properly, your admin checker says the video is fine but it won’t play, right?

Can you please send us a link to your website with that particular video embedded on it?

Thanks for using our player,
Juraj