Hi Crystal,

I’ve tested it on various versions of iOS with Safari and the audio track won’t stop playing when phone goes to sleep mode.

Thanks,
Juraj

With this “custom” version of FV Player, you can automatically overwrite audio shortcodes with “Handle WordPress [video] shortcodes” option at:

Settings -> FV Player -> Integrations/Compatibility -> Handle WordPress [video] shortcodes

We will add another ” Handle WordPress [audio] shortcodes” checkbox if this solution will work for you. We’ve decided to hide it inside the “Handle video shortcodes” potion to save time and work.

Thanks,
Juraj

Hi Vinod,

I’ve reposted your question to our Forums since we think this is interesting topic and this way more people could benefit from our communication. Thanks for understanding.

We’re really glad that you’ve decided to contact us and we’re pleased with your interest in our plugin.

We have great experience with integration with both S2 Member and Amazon S3.

For S2 Member. Since this plugin is using simple shortcodes it’s working well with FV Player videos. Simple hide FV Player video shortcode “inside” S2 Memeber shorcodes and the video will be restricted based on your settings.

When it comes to Amazon Web Services, we have amazing integration and great experience with them. Our player integrates very well with both S3 and Cloudfront. In the case you want to find more in-depth info you can check our detailed documentation about FV Player + AWS integration.

Let us know if you have any other question!

Making the web work for you,

Juraj

Hi Crystal,

I’ve tested Restream with various stream sources and I could find a way how to embed any stream to our player. I’ll discuss it with our Senior programmer and we’ll see if there’s anything we can do about it.

I’ll keep you posted.

Making the web work for you,

Juraj

Hello Ningthoukhomba,

I’ve reposted your answers to the Forums. Could you please write your replies here instead of writing on mail? You could save us from a lot of work with managing the communication and keeping it clear. We would really appreciate that. Thanks!

Now for the issue: I’ve tested your site and I can probably see what you’re referring to. I’ll discuss this behaviour with our development team for more information and I’ll keep you posted about it.

Thanks for using our player,

Juraj

Hi P H Santiago,

This really depends on what post editor is the WooCommerce (or any other plugin that you’re using to sell space on your website) using. If it’s using the standard WordPress editor is shouldn’t be a problem to embed a video with FV Player.

You’ll need a way to automatically upload and encode those videos. We’re currently developing a FV Player Vzaar plugin that will solve these issues and will allow you to just drag a video file onto your website and it will automatically upload to given CDN and encode. But that’s only first part of it.

Thanks, Juraj

• This reply was modified 5 years, 3 months ago by Alec Kinnear. Reason: lot of empty phrases

Hi Jacqueline,

Yes, you always need to have at leat two videos to make a playlist. However, you can align the video to the left so it would look better compared to the playlists below and above.

Thanks for using our player! If you have any other question, don’t hesitate to ask us.

Making the web work for you,

Juraj

Hi Michael,

Yes, that’s exactly how we wanted it to work. Sorry, I forgot to mention that we will definitely add the “always on” option. We’ve designed the transcript to look and work just like it was natively part of the whole page layout. So for sure, we would not want to hide it.

The tricky part is, that we don’t want to “cut off” any space to add another button to controlbar on default when the fullscreen mode is off. When the player will be in fullscreen mode, there’s plenty of space where to add a button but in the “window” mode we think it might be a little confusing for new users. We really like to keep things simple as possible and most of the time we rather try other ways than just adding a new button or new element.

Thanks for the amazing feedback Michael! We are going to discuss this feature request with our CEO. We’ll keep you posted about all the changes.

Also, if you want to find more news about FV Player you can visit our Weblog.

Thanks for being part of the Foliovision,

Juraj

Hi Michael,

I’ve discussed this with our Senior programmer Martin and we’ve came with few options on how we can hide the transcript when the video is fullscreen but leave it on when video is not in fullscreen mode.

We can add a “X” button that will show up inside the transcript field only when the video is fullscreen and when you click on that button the transcript will hide and the default transcript button will appear in the video’s control bar to toggle it on again. Also the button would disappear and the transcript would toggle on again automatically after exiting the fullscreen mode.

Do you have any other suggestion on how to do this? Don’t hesitate to leave your ideas in the reply.

Thanks for using our player,

Juraj

Hi Ningthoukhomba,

Thanks for the interesting feature request. I’ll discuss it with our development team.

We’ll keep you posted.

Thanks,

Juraj

Hi Stefan,

Adding a full support for various page builders including Optimizepress is one of our main goals for upcoming months.

We’ll keep you posted.

Thanks,

Juraj

Hi Ningthoukhomba,

Videos will autoplay with audio on computers automatically. The autoplay videos have to start muted on mobile devices because of the core device restrictions that mobile devices are using on their browsers. There’s no way to autoplay videos with audio on mobile devices.

Thanks,

Juraj

Thanks Crystal! It’s pleasure to work with such awesome customers.

We’ll keep you posted about it.

Making the web work for you,

Juraj

Hi Willie,

Yes, you will pay the lowered price of $168 as long as you renew your license in time. I’ve added two more months into your license for free so it won’t fall in the middle of the summer as Alec said in his reply.

We’ll keep you posted about the upcoming auto renewal system updates.

Thanks for being part of the Foliovision,

Juraj

Hi Arnab,

We’re glad you like our job.

We’re constantly working and improving our player and adding/improving support for many different pagebuilders is one of our main goals for next few months. If you want to speed this process up and help us out you can contact Elementor developments and tell them about our plugin. Bigger demand means bigger interest.

If you want to stay informed about all of the great new features coming to the FV Player you can follow our Weblog.

Thanks for using our player,

Juraj

Hi Donna,

I’m really sorry to hear that. I’ve forwarded this forums thread to our Senior programmer Martin since it is Jscript related. He will get in touch with you in the close future.

Are you using any type of SEO or page optimalization plugin? These plugins tends to hide the version numbers on paths to those jscript and other similar files which can cause these problems. So, in the case you’re using any plugin that could do this, please try deactivating it.

Thanks for being part of the Foliovision,

Juraj

Hi John,

I’ve tested it and I haven’t experienced any issue with contolbar covering any parts of the video. Is it possible for you to send us a link to your website with that problematic video?

We’re sorry for your bad experience, the always visible controlbar should not cover any part of the video.

Thanks for letting us know and helping us to improve our player!

Making the web work for you,

Juraj

Hi Nuzzle,

Are you using gutenberg? If yes, please try to disable it.

Thanks,

Juraj

Hi Nuzzle,

Try embedding our player without any pagebuilder. Just use your native WordPress editor with our FV Player shortcodes(the shortcode that you can see in your second screenshot) and the videos should work fine. What type of pagebuilder are you using?

Thanks for using our plugin,

Juraj

Hi Arnaldo,

Can you please provide us a link to your website with such problematic video?

Thanks for contacting us,

Juraj

Hi greyson,

If you wan to set up and use Google Analytics to track views on your videos you can follow our Using Google Analytics with FV Player guide

Thanks for using our player,

Juraj

Hi Deborah,

Oh, I am sorry for that. Here’s the original answer:

”
I couldn’t reproduce the issue that you’re experiencing. I’ve tested it on iPhone 7+ with Safari and Chrome.

What type of mobile device and browser are you using?

Thanks for the system info.
”

Making the web work for you,

Juraj

Hi Crystal,

Are you using FV Player on your website or in a mobile app? If you use it in the mobile app you need to contact developers of that app you’re using.

It should not happen in mobile web browsers since playing the video will automatically force your phone to stay awake and not turn your screen off.

Thanks for contacting us,

Juraj

Hi Noel,

I don’t understand what exactly do you mean by your question. If you want to protect your videos against downloading software you will need to serve them via CloudFront or you can encrypt them if you want the best level of protection. If you simply want to hide your videos behind membership paywall you don’t need CloudFront at all.

In the case you want to set up a video membership site you can use our PayPerView add-on.

Thanks for contacting us,

Juraj

Hi Bruno,

Do you mean those two black bars on side? Or you can’t go into/out fullscreen mode? Describe please more closely what do you think by “it do not work” , thanks!

Making the web work for you,

Juraj

Hi Desibombs,

We’re glad the issues has solved automatically, it could be some issue on the side of your ad provider. If there will be any issue in the future, don’t hesitate to contact us.

Thanks our using our plugin,

Juraj

Hi BigBankClub,

We’ve tested the OneDrive and it’s not capable of video streaming. Their source URLs use an automatic redirection to their website and they restrict videos hosted on their cloud to play in any other player than their own built-in one. I haven’t found any way to “go around” these restrictions they are using on their cloud.

We’re currently working on an article about cloud hosting service that won’t allow you to stream videos from their cloud. It will appear on our Weblog in the next few days.

Thanks for contacting us,

Juraj

Hi Eisen,

I’m glad that it is working for you now. If you really like our plugin and you want to help us improve it you can leave us an honest review at our plugin’s WordPress page.

Thanks for being part of the Foliovision,

Juraj

Hi Web team,

Could you please send us a link to that problematic videos? What kind of hosting are you using for your videos?

Thanks for contacting us,

Juraj

Hi Francoise,

We’re pleased by your happiness with our player.

Those empty lines could be caused by your subtitles formatting in that .vtt file. The best for us would be if we could see how your .vtt file is formatted. Do you split sentences into several lines in your .vtt file?

Thanks for using our plugin,

Juraj

Also, a link to your site with that problematic video could be really beneficial for us to help you.

Thanks for cooperation,

Juraj

Hi alexwb,

What type of skin are you using? The buttons should work no matter where your custom logo is positioned. Thanks for letting us know. We’ll test it.

Making the web work for you,

Juraj

Hi Jacqueline,

Do you have your Vimeo account connected to FV Player via the API key? Your own locked playlist should work if you have your account connected with FV Player. You can do it by following this guide

Thanks for amazing cooperation,

Juraj

Hi Jacqueline,

Oh, now I completely understand.

I’ve tested the Vimeo album support and it is working as it should for me. I can see that you have the ; symbol in your shortcode and that might be the reason why it is not working properly. Please check it and eventually delete it and let us know if it worked for you.

They’ve changed only the name from albums to showcases but they haven’t changed anything in the matter of API behind it so it should work as usual.

Thanks for explanation, I am sure we will find a solution together.

Thanks for being part of the Foliovision,

Juraj

Hi Phillip,

The error seems to refer to CORS headers or your S3 bucket, can you please double check all your settings by following this tutorial?

Finding a problem within AWS settings tends to be a little hard because of the unfriendly AWS interface. Even a slightly difference in settings can stop your videos from working.

Also your system info could be really beneficial for us, you can find it here:

WP Admin dashboard -> Settings -> FV Player Pro -> Tools

You can simply copy the whole system info into this thread, we won’t post it publicly.

Thanks for using our plugin,

Juraj

Hi Neil,

Have you also turned on the Silent start option? Ads need to start muted because of the core mobile device restrictions.

If you want to find more info about VAST settings you can follow our How to use VAST documentation.

Thanks for being part of the Foliovision,

Juraj

Hi Bruno,

Thanks for letting us know!

We’ll check the developer guide with our senior programmer Martin to see if there’s anything else that we can fix or add. Do you have any tips?

I’ll keep you posted about the changes.

Thanks for being part of the Foliovision,

Juraj

Hi Vj,

What exactly do you by “youtube-like landscape mode without being rotated”? I can’t imagine how it should look like. Maybe if you could send us a screenshot of that layout from YouTube will help us understand.

Yes, there’s a way to serve on-pause HTML pop-ups. You can read more about them in this announcement

Thanks for using our player,

Juraj

Hi Raddero,

This issue is often caused by some of the other plugins/or your theme using and customizing the same CSS library as FV Player for the lightbox feature. Can you please try to deactivate any suspicious plugins or switch to a basic WordPress theme and test it again?

Also, your system info could be really beneficial for us? You can find it at:

WP Admin dashboard -> Settings -> FV Player Pro -> Tools

Simply copy the whole info into this thread. You don’t need to worry about your information, we won’t post any of it publicly.

Thanks for using our player,

Juraj

Hi Hoshang,

We’re glad we’ve managed to help with your problems.
If there’s any other issue don’t hesitate to contact us.

Thanks for the amazing cooperation Hoshang!

Making the web work for you,

Juraj

Hi Leonardo,

Have you tried Checking your template as the error message says? You can easily do it at:
WP Admin dashboard -> Settings -> FV Player Pro -> Check template button

I’ll discuss your issue with our senior programmer Martin and will get in touch with you with more information in the close future.

Thanks,

Juraj

Hi Jumper,

We’re sorry but we don’t have any 100% solution for running FV Player outside WordPress yet. It’s really difficult to customize anything that requires Ajax for loading(CloudFront, S3, KeyCDN, etc.)

We are planning to release platform free version as well in the future (sorry no timeline here yet). We’ll have a look at this further in the future.

Thanks,

Juraj

Hi Bruno,

Thanks for the insights! I’ll test some encoding software today and I’ll eventually fix the documentation.

Also, I’ll let you know which software worked for me.

Thanks,

Juraj

Hi Randy,

Thanks for interesting feature request. I’ll discuss the possibilities with our team and I’ll keep you posted.

Thanks for being part of the Foliovision,

Juraj

Hi John,

Yes, we’re aware of some playback issues on various devices. We’re currently investigating and we’ll try to fix it asap.
We’re sorry for your bad experience.

Thanks for understanding,

Juraj

Meanwhile you can check our Programmer’s guide for more information.

Thanks,

Juraj

Hi John,

Thanks for the notes. I’ll have a look at that in the close future.

Thanks for being part of the Foliovision,

Juraj

Hi Devin,

Thanks for all the insights! We’re always thrilled to hear what our users actually think about our new or improved features since it provides us such valuable feedback.

Yes, we’re planning to add skin customization options for the ab loop bar in the close future. I’m sure it will contain color customization for the timeline.

Exactly as you said, with the new look we did not want to cover any parts of the actual video. We were also experiencing issues with the “Remove youtube logo” option with the old look and this new layout helped us to solve these problems. Thanks for the nice words on layout and time popup!

Now for your recommendations:

Thanks for the info on triangle sizes. I’ll do in-depth testing on different phones with different screen sizes tomorrow, we might have missed the sizing for mobile phones with smaller screens. I’ll keep you posted about it.

The “slim ab loop skin” sounds nice to me as well, but I am not completely sure if it won’t cause any trouble with the existing main timeline of the video. Martin is currently on vacation but I’ll write down all these notes and we’ll discuss all of them when he cames back.

Thanks for being part of the Foliovision Devin,

Juraj

Hi Shaun,

Sadly but no, we’ve improved our support for Gutenberg but we haven’t done any updates to Elementor integration yet.

However, one of our main goals for upcoming months is to significantly improve integration with various page builders. Elementor is for sure on our list.

We’ll keep you posted about all the upcoming updates.

Making the web work for you,

Juraj

Hi Pranav,

Thanks for the recommendation! We’ll have a look at that in the close future.

We’ll keep you posted.

Thanks,
Juraj