Hello Miles,

if it works for you in incognito mode than it must be some Chrome extension which you are using. Please check chrome://extensions/ and try to disable the extension on-by-one until you find the one which is responsible for this.

If you know a bit about web development you can also try to open your browser developer console (here’s how https://kb.mailster.co/how-can-i-open-the-browsers-console/), then try to load the page with the video again and play it. See if any error appears on the console. It might be caused by some browser extension.

Thanks,
Martin

Hello Marc,

the VTT with preview images loads fine as the Stream Loader feature of FV Player Pro removes the CORS requirement – it loads from the same domain as your website.

BunnyCDN should use a better default list of file extensions for CORS.

Thanks,
Martin

Hello Marc,

yes, exactly. And according to my tests the VTT subtitles are not affected by the new Stream Loader technology which we put together. So I’m not sure why it’s not working for you.

Please end over your VTT file you are using, or even better a link to the page where we can see the issue.

Thanks,
Martin

Hello PatrickBrian,

I’m not getting that error here: https://www.optimize.me/greatest-year-ever/

Does it happen only when you are logged in? Does it seem to break anything?

Ideally you would be able to enable SCRIPT_DEBUG to be able to give us a better error trace. You can do so by adding this to your wp-config.php if you have experience with editing of PHP files:

define( 'SCRIPT_DEBUG', true );

Thanks,
Martin

Hello Marc,

FV Player Pro 7.4.36.727 is out. You will have to activate Settings -> FV Player Pro -> Stream Loader -> Enable to make sure your VTT file is processed to support URL tokens for the actual images.

Thanks,
Martin

Hello Devin,

FV Player 7.4.36.727 is out.

Thanks,
Martin

Hello Shin,

do you mean you are using Settings -> FV Player -> Mobile Settings -> “Use native fullscreen on mobile” and it’s no longer working on iOS 14?

Actually it doesn’t work in any iOS version. I found it was caused by our “Compatiblity – Fullscreen appearance fix for Google Pixel 4” fix which was introduced in 7.4.35.727.

I prepared a fix for this to go out in the next release. If you want to get it right now please reinstall FV Player. To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then install FV Player again and you will get the fixed version already.

Thanks,
Martin

Hello Marc,

it will be this week.

Thanks,
Martin

Hello Francis,

thank you for the bug report, however I was not able to reproduce the error.

Do you get that same issue when you preview your website with a standard WordPress theme?

Is it happening with a playlist or is that a single video? How many players are on the page? Please share the link to your page where we can see the issue.

Thanks,
Martin

Hello Will,

most of the plugins have difficult to manage subscriptions and FV Player is not any better. We do offer a 2/3 discount on the renewal pricing however.

We would like to improve our licenses to work with subscriptions similar to how a web hosting companies bill their users – there would be a single subscription per user billed annually and you could easily add more licenses for different plugins by paying the difference in the prices etc. So no need to renew different plugins at different times. And a single payment/subscription would cover it.

Thanks,
Martin

Hello Marc,

the VTT thumbnail previews from Coconut.co do work and that Videohop service should work too.

FV Player Coconut which is a free plugin integrates the entire workflow of video encoding, encryption and thumbnail previews: https://foliovision.com/downloads/fv-player-coconut

Thanks,
Martin

Hello Cirdec,

it says you were banned. This could happen if FV Player Pro would access the same missing Vimeo video over and over again. We cache all the API calls and make sure we do not over-use it, but we had some user with similar issue before.

When you check your first screenshot you will see there is a log of errors – please check if you recognize these videos and if they actually exist.

If some of them doesn’t exist, you should be removing it from your website and then contacting Vimeo to remove the ban.

Thanks,
Martin

Hello Kristin,

please check Settings -> FV Player Pro -> Mobile Settings -> Force landscape orientation in fullscreen. Perhaps we should make it on at all times and remove that option. It should work reliably on Android phones.

Thanks,
Martin

Hello Kristin,

is that still the issue with 2.5 hours long MP4 video files? Using BunnyCDN as the CDN for Amazon S3 should improve the video serving indeed.

I tested the video recovery routines and came up with something more effective for these MP4 files it will be part of the new FV Player release. You can get it right now if you reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip (To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.)

The radical step would be to start using the HLS format with the encryption to protect the videos against downloading. HLS is the video streaming technology designed by Apple. FV Player Coconut makes encoding videos into HLS far easier than it used to be.

Thanks,
Martin

Hello PatrickBrian,

I think the issue started to appear as you updated to PHP 7.4. I think that PHP warning appears if you are using wp-admin -> Settings -> FV Player Pro -> Hosting -> Vimeo -> Disable MPEG-DASH. Please disable that if you can, it’s there basically only for troubleshooting.

We could do a release tomorrow, but there is nothing new for it, apart from this fix for PHP notices.

The last release of FV Player Pro was on September 18th and you are not using the Beta version. The last FV Player was on 2020/09/23 and then 2020/08/24. We know that too much updates can be annoying, but it doesn’t see like we had too many of these recently.

Thanks,
Martin

Hello PatrickBrian,

I was in the end able to reproduce this issue, but only without that patch which I was mentioning.

You probably went back to using some older version of FV Player Pro as in the line where this issue was fixed is 2165. If you are still getting the notice on line 1829 then perhaps you reverted FV Player Pro to what you have installed previously.

Perhaps it’s easier to just wait for the next release to avoid confusion.

Thanks,
Martin

Hello Kristin,

we fixed that fullscreen issue and will include it in the next FV Player release.

Thanks,
Martin

Hello PatrickBrian,

I think that PHP warning appears if you are using wp-admin -> Settings -> FV Player Pro -> Hosting -> Vimeo -> Disable MPEG-DASH.

I prepared a fix for this for the next FV Player Pro release. To get the fix right now you can deactivate and delete the current FV Player Pro plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Then go to wp-admin -> Settings -> FV Player and hit the button to install the Pro pack to get a fresh copy of FV Player Pro.

Thanks,
Martin

Hello PatrickBrian,

it seems you are using FV Player Pro 7.4.31.727 which is not the last version. Perhaps updating that will fix the issue.

I was not able to find any $url variable on that 1829 line of code unfortunately. It seems the issue might be related to Vimeo or YouTube parsing. Are you using any video like that on your page which you linked to? Please let us know what is the video URL so that we can have a look. It’s only for members.

Do you get any note about bad Vimeo API key in wp-admin Settings -> FV Player Pro -> Hosting -> Vimeo ?

Thanks,
Martin

Hello Kristin,

thank you for pointing this out, we will get it fixed. It shouldn’t turn black.

Thanks,
Martin

Hello Edward,

unfortunately we didn’t get any errors in your message. Perhaps you hit the reply button before the image has finished uploading or you pasted in too much HTML code.

Thanks,
Martin

Hello Anton,

we talked about this and we would like to have 2 presets for the DRM text. One would be the current form where it’s hard to notice any appears in random corner of the video.

The other could be visible at all times and change position less often. I think we can just keep using some similar half-transparent font color to get started and see how it works for you.

Thanks,
Martin

Hello Edward,

actually the current color is gray with transparency.

We are going to create 2 presets for the DRM text. One would be the current form where it’s hard to notice any appears in random corner of the video.

The other could be visible at all times and change position less often. I think we can just keep using some similar half-transparent font color to get started and see how it works for you.

Thanks,
Martin

Hello Rhys,

I posted some technical details about how we could implement this to Alec.

Thanks,
Martin

Hello Girish,

please ensure that you are using the latest FV Player and FV Player Pro installed.

Then send us a link where we can test that stream. There were some issues with multiple auto track streams in the past which I believe were fixed last time in FV Player 7.4.7.727. So I would like to have a look again.

Thanks,
Martin

Hello Edward,

I get that same issue when I switch to Russian. The translated phrases which I get are:

duration_1_day: "%s день"
duration_1_hour: "%s час"
duration_1_minute: "%s minute"
duration_1_second: "%s second"
duration_n_days: "%s дней"
duration_n_hours: "%s часов"
duration_n_minutes: "%s minutes"
duration_n_seconds: "%s seconds"

So it appears it fails to translate a couple of these.

We are looking into it.

Thanks,
Martin

Hello Edward,

thank you for the bug report, could you please send over the full log entries? We will remove any sensitive part which it might contain.

Also, what language are you using?

I wonder what could be the issue there as we use the WordPress _n() PHP function according to their docs.

Thanks,
Martin

Hello yigael,

please send a screenshot of your editor with the stream details filled in.

Please load the page with the player where the RTMP doesn’t play and run the following code on the browser console:

JSON.stringify( flowplayer(0).conf.clip, true, 2 )

Then please copy output of that command over here or make another screenshot.

Thanks,
Martin

Hello Cirdec,

please switch FV Player Pro to Beta (here’s how https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta) and once you update to the latest version (or grab a fresh ZIP from https://foliovision.com/my-licenses) the player will have a .have-chapters class. Then you can use the revised CSS from: https://foliovision.com/player/advanced/css-tips-and-fixes#move-chapters

I also wonder if a display mode for chapters like this should not be part of the plugin without any need to add custom CSS.

Thanks,
Martin

Hello Colin,

if you have a moment could you please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

I enhanced our live stream count-down routine to also work when in middle of the stream. If you try to play a stream which is not available you get a “We are sorry, currently no live stream available” message with 30 second countdown.

Then if it fails in the middle, you get “It appears the stream went down” with a 10 second countdown.

Thanks,
Martin

Hello Colin,

I had a look at your website and I think the issue is that you are also using the Castr player at the same time. Please try to remove it from the page, ti appears to be some iframe code only.

Thanks,
Martin

Hello Drazen,

we use a bottom gradient to make the control bar more visible. You can use some other skin in Settings -> FV Player -> Skin and it won’t be there anymore.

Thanks,
Martin

Hello Bruno,

please try to re-save Settings -> FV Player and see if that fixes the issue. I asked you to install that special FV Player version to help us with testing (thank you!) and it seems the new CSS file was not generated.

Thanks,
Martin

Hello Peter,

we have fixed the FV Player widget in Elementor. Now it does update the preview and does save problem. The new FV Player version with the fix should be out today.

Thanks,
Martin

Hello Tio,

we haven’t had a request like this before. Please send over some specs for the RSS feed format and we could give you an estimate for coding this feature to suit your needs. Would that be the same as the YouTube format? https://www.youtube.com/feeds/videos.xml?channel_id=UCqP1gIWh2SM3lRXf373gMNQ

If you know how to write WordPress plugins, then have a look at our FV Player Database API here: https://foliovision.com/player/advanced/player-database#php As you can see building this as a one-of plugin to suit single website wouldn’t be so hard.

Thanks,
Martin

Hello tcnet,

I see that if a stream doesn’t play and it starts to count-down and they you watch some other video it might suddenly get interrupted by that first stream as it becomes available.

We have improved it to only allow stop the live stream count-down when a video starts playing: https://github.com/foliovision/fv-wordpress-flowplayer/archive/492-multiple-live-stream.zip

Thanks,
Martin

Hello yigael,

do you run into the same issue when using the default WordPress theme? I wonder if there is anything in your theme that makes the object element so small or hidden.

Thanks,
Martin

Hello Samuel,

I would recommend you create the FV Player instance on the wp-admin -> FV Player screen. Then copy the shortcode and use it in your page template like this:

<?php echo do_shortcode('[fvplayer id="1"]'); ?>

Thanks,
Martin

Hello Remco,

it’s fixed, now you will get the proper price.

Thanks,
Martin

Hello Nikolaos,

as I said your theme might have some CSS in it which forces all the paragraph text to a certain size.

But this should just work in our plugin and you shouldn’t have to think about this.

I tried to fix that, could you please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then re-save the plugin options setting the desired font size and see if it works now.

Thanks,
Martin

Hello Sebastiaan,

so did it ask you for DigitalOcean Personal Access Token and is it using the DigitalOcean Spaces CDN now?

Please remove the Coconut API key in wp-admin -> FV Player -> Coconut Jobs -> Settings. Then you should be able to run the wizard again and this time you should see in the first introduction step that BunnyCDN will be used. It should show this exact diagram:

Thanks,
Martin

Hello Nikolaos,

your theme might have some CSS in it which forces all the paragraph text to a certain size. That’s what might be blocking our subtitle font size setting.

What Maria suggested should help.

Thanks,
Martin

Hello Eman,

so you got that as an error “An unexpected error has occurred. Please copy the player raw data below and submit a support ticket to Foliovision” when trying to save the video?

Does it happen again when you try to create new FV Player instance or was that just an one off? Some plugin error or plugin conflict might be breaking the saving routine.

Are you able to check the PHP error logs? If you are not sure you can try to install this plugin: https://wordpress.org/plugins/error-log-monitor/ Then try to save another player and see what was added to the logs.

Thanks
Martin

Hello Adams,

please check https://foliovision.com/my-licenses now and you will find the license key for localhost domain right there.

Thanks,
Martin

Hello Bruno,

we will make this improved search routine part of the next FV Player release. That way everybody will benefit from the improved search.

Thank you for sharing your issues with us and all the testing.

Thanks,
Martin

Hello Kendell,

I don’t see anything strange with the way you are pausing the player.

It seems to me that timepause should be an array with 10 and 20 as values, but you are comparing it as a string. I would make that array JSON encoded an then loop through it looking for that time or fixtime value.

Thanks,
Martin

Hello Daniele,

the important question here is whether the FV Player script is loaded in your page HTML or not. Once it’s there is doesn’t matter how the FV Player instances are appended to HTML in Ajax, they should just work.

You can verify this by running “flowplayer” on your browser developer console.

FV Player uses a the jQuery ajaxComplete hook to support Ajax calls:

jQuery(document).ajaxComplete( function() {  
    fv_player_load();
});

Perhaps that’s not enough and you need to run fv_player_load() in some other way. You can even try to run it on browser console to see if fixes and FV Player that fails to initialize.

I’m not sure why the WPLMS support talks about videocipher.

Thanks,
Martin

Hello techcolin,

I tried to play a HLS live stream with FV Player and I did block the network connection to the streaming server and I see it just failed to play and didn’t recover.

I did run into the same issue with Safari which supports HLS natively.

I see that improving this could be a nice new feature in FV Player. But since it would require a separate code for Safari (mainly on iPhone) it wouldn’t be so easy.

Thanks,
Martin

Hello David,

here’s what we tried – first we clicked to play a failing live stream. That would show the 30 second countdown. Then we played a second player with a working live stream which would work just fine.

But once the 30 seconds countdown of first player has reached its end and it tried to connect again it would mute the live stream playing in the second player.

Is that the issue you were running into?

We fixed the issue and it would be great if you could help us with testing by reinstalling FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/492-multiple-live-stream.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello tcnet and tomierna,

the challenge here is detect the live stream ending. If this is not done properly, then it might trigger even if the user simply has an internet connection issue.

I can see how this could work on desktop computers as with HLS.js library we can check the stream manifest file.

Thanks,
Martin