Hello Lana,

it really shouldn’t matter where it was uploaded from. Please send us a link to the Vimeo video which is failing to play.

Thanks,
Martin

Hello Bruno,

please enable wp-admin -> FV Player VAST -> Settings -> Debug and try to disable the autoplay for a minute and see if that helps. I did get an ad playing once.

I do get the ad playing on our VAST autoplay demo here: https://foliovision.com/player/demos/vast-ad-with-autoplay Please check that demo page on your end too.

Thanks,
Martin

Hello Cirdec,

sorry about not replying to your last message yesterday. But it’s good to handle this issue in a new forum thread.

Please switch wp-admin -> Settings -> FV Player Pro -> Setup tab -> Pro Features -> Debug to “Verbose”. Hit the three dots behind that to reveal the log file to check.

Then store the wp-admin -> Settings -> FV Player Pro -> Hosting tab -> Vimeo -> “Access token” and change it to some bogus value. Then put back the correct API key.

Then check that log file and you should be able to find this line in it:

Vimeo API action on {date} /me on /wp-admin/options-general.php?page=fvplayer

…followed by some debug information with sections

• body
• headers – this is what you are looking for

This is how it looks like on your website where we are not banned:

  'headers' =>
  array (
    'Connection' => 'keep-alive',
    'Content-Length' => '3497',
    'Server' => 'nginx',
    'Content-Type' => 'application/vnd.vimeo.user+json',
    'Cache-Control' => 'private, no-store, no-cache',
    'Strict-Transport-Security' => 'max-age=31536000; includeSubDomains; preload',
    'X-RateLimit-Limit' => '1000',
    'X-RateLimit-Remaining' => '998',
    'X-RateLimit-Reset' => '2021-01-15T15:45:35+00:00',
    'Request-Hash' => '39fb8c46',
    'X-BApp-Server' => 'api-v7199-6ln5g',
    'X-Vimeo-DC' => 'ge',
    'Accept-Ranges' => 'bytes',
    'Via' => '1.1 varnish, 1.1 varnish',
    'Date' => 'Fri, 15 Jan 2021 15:44:36 GMT',
    'X-Served-By' => 'cache-bwi5123-BWI, cache-dfw18647-DFW',
    'X-Cache' => 'MISS, MISS',
    'X-Cache-Hits' => '0, 0',
    'X-Timer' => 'S1610725476.959536,VS0,VE93',
    'Vary' => 'Accept,Vimeo-Client-Id',
  ),

Thanks,
Martin

Hello Chris,

please reinstall FV Player Pay Per View from a fresh ZIP file which you get on https://foliovision.com/my-licenses

Then you will be able to remove the Rent price in wp-admin -> Downloads -> Add Downloads -> (look up your PPV item and open for editing) -> Download Prices. There will be a price for which “Choose the price type” will be set to “Rental price”, so that one can be removed.

Thanks,
Martin

Hello Gus,

I should be able to improve the FV Player Chromecast code next week.

What always puts me off when working with Chromecast is that there are some HLS streams which fail to cast with it for no apparent reason. For example https://playertest.longtailvideo.com/adaptive/bipbop/bipbop.m3u8 won’t work even when using JW Player: https://foliovision.com/support/fv-wordpress-flowplayer/bug-reports/detailederrorcode-315-on-casting-to-chromecast#post-126516

Thanks,
Martin

Hello Leona,

once you finished the “Obtainsing the AWS Access Keys” part of the guide at https://foliovision.com/player/video-hosting/secure-amazon-s3-guide#keys please try to use the S3 Browser in FV Player: https://foliovision.com/player/advanced/how-s3-browser And try to insert some video that way.

Then check if it works and compare the URL to what you are using. Perhaps you are using bad S3 bucket name.

Thanks,
Martin

Hello Leona,

are you sure you hit the “Send report to Foliovision” button in the video checker? We haven’t received any report of your video. Or you can provide a screenshot of it.

I tried on to play video on that link https://artistsresource.co.uk/members/primary-secondary-colour-study-part-1/ and go the “Video file expired” error. It appears your might be using invalid AWS S3 keys. I would recommend you to check the steps in “Obtainsing the AWS Access Keys” here: https://foliovision.com/player/video-hosting/secure-amazon-s3-guide#keys

You are also caching the page HTML with W3 Total Cache for logged in users. So I would recommend you to enable Settings -> FV Player Pro -> Hosting -> Amazon S3 Protected Content -> Amazon S3 Ajax (Pro). That is also a better way of protecting the videos.

Thanks,
Martin

Hello Cirdec,

I got the answer. If you provide the source video with multiple audio tracks, it will work. You can do that with an MP4 file.

Thanks,
Martin

Hello Bruno,

please check fv_flowplayer_args_pre in our programming guide: https://foliovision.com/player/advanced/api-programming

You can use that filter to set the ‘ad_skip’ item to true, similar to what we demonstrate on that page with $args[‘autoplay’]. At least if you mean the overlay ads. For the FV Player Pro pre-roll and post-roll you can use $args[‘preroll’] = false; I think

Thanks,
Martin

Hello Gus,

in that case it’s about time to move this functionality from beta to release. Next time you check the changelog you should be able to see a note of which Beta improvements were moved into Release version. Then you can switch back to Release.

Thanks,
Martin

Hello Ron,

I was using Cyberduck for the uploads and it worked for files over 10 GB without issues. I removed mention of Filezilla from our documentation page now.

Thanks,
Martin

Hello Ron,

thank you for your cooperation. I do not see anything suspicious that might yield that “38880000 days” text unfortunately. It’s starange as it works without issues for the other users. Could you perhaps send over an export of the WooCommerce product? You should be able to get that in wp-admin -> Tools -> Export -> Choose what to export -> Products.

The Buy variation from the WooCommerce Product can be removed if you want that video to only be available for renting. But since something it acting a bit weird on your website please check how does it appear for buyers after the change to ensure everything is fine.

These “Virtual” and “Downloadable” checkboxes are important. These disable the stock processing in WooCommerce.

Thanks,
Martin

Hello Ron,

adding a Pay Per View player on wp-admin -> FV Player is causing the issue as you found out. It doesn’t know where (in which post) you put that FV Player instance.

However when saving any post we check for presence of FV Player in it and if it’s found we add that link which Pay Per View requires. So my question is if you are using any page builder or if you are posting the player outside of the standard editor. Do you put it into a custom field perhaps?

I see that if we show the video on the WooCommerce product page it could work as a failsafe

Regarding that “38880000 days”. Could you please provide screenshots of WooCommerce Product page with the Variations visible as well as the FV Player PPV settings page? A quick workaround would be to put in a fixed text in place of {fv_ppv_rent_duration}.

Thanks,
Martin

Hello Ron,

please also send a link to your page where we can see the issue with the trailer not appearing. Or actually if you mean the WooCommerce Product page, then it’s currently not coded to show the player there. But I see it could.

Thanks,
Martin

Hello Khem,

could you please use the Export function to send over the player data to us? First look up the player on wp-admin -> FV Player screen and click the “Export” for it. It should bring up a lightbox popup with data like this:

{"ab":"","ad":"","ad_height":"",...

I wonder if it will have the post_id value in it.

Could you please send a screenshot of the post editing screen where the player in inserted?

I think the issue occurs as the player is not associated to any post – we do check that when saving the player or the post. But perhaps you use some page builder where it fails to connect the player to post properly.

Thanks,
Martin

Hello Bruno,

are you able to test the upcoming FV Player version to help us fix this issue for you? Please reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/615-editor-preview-debug.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Once you have this new version up please open your browser developer console (here’s how https://kb.mailster.co/how-can-i-open-the-browsers-console/), then try to load the page where you are editing the player and try to preview the player and you should see messages like this on console:

FV Player Editor: Preview requested...
FV Player Editor: Preview Ajax finished (POST).
FV Player Editor: Preview wrapper found.
FV Player Editor: Preview shown.

Thanks,
Martin

Hello Bruno,

it’s strange, none of these errors are related to FV Player. It’s all for JetPack.

Did you change your homepage recently? The way FV Player Editor preview works is it calls the website homepage with a special argument in the link and that gives you the preview if you are authorized.

Please let me know, perhaps we could add some debug information about the preview to signal preview errors on the browser console.

Thanks,
Martin

Hello Joanne,

are you getting the same issue on https://foliovision.com/player/demos/custom-start-time -> Vimeo ?

Please let us know what operating system and web browser you are using. Or does the issue occur on mobile?

What start time are you using and how long is the video? Could you please link to the page where we can see the issue?

Thanks,
Martin

Hello Crawford,

we did the basic check of the h264 codec already, I posted about it in my last message.

I also run into the exact same issue with JW Player.

So it’s hard for us to guess what could be the issue with Chromecast. We can only try some more players until we found which one is able to cast that m3u8 file.

Thanks,
Martin

Hello talbotp,

it appears this is a bug in the BuddyBoss theme. It has this code which listens to the “ready” event and when it occurs it initializes the menu click action in BuddyBossTheme.init().

$( document ).on(
  'ready',
  function () {
    BuddyBossTheme.init();
    ...
  }
);

However it just listens to any “ready” event in the document, including the child elements. So when the Flowplayer library which we use triggers “ready” for the video as it starts playing, BuddyBoss will init that menu handler again. And then when you click the menu icon it counts as two clicks – one to open it and the other to close it.

There was no recent change in FV Player that would cause this, but it’s possible this issue is more visible with new jQuery in WordPress 5.6

So I would recommend you do not update to WordPress 5.6 until BuddyBoss developers fix this as what they do is not listed among:

jQuery offers several ways to attach a function that will run when the DOM is ready. All of the following syntaxes are equivalent

Which you can check here: https://api.jquery.com/ready/

That document also says:

As of jQuery 3.0, only the first syntax is recommended; the other syntaxes still work but are deprecated.

They recommend using

$( handler )

…which is the second example here: https://learn.jquery.com/using-jquery-core/document-ready/

Thanks,
Martin

Hello Giulio,

please send us a link to your website where we can see the issue.

Thanks,
Martin

Hello Ákos,

the license key for FV Player changes with each new release of Flowplayer. If you are still on version 6 you will have to use the key for that version. Please try (redacted).

Thanks,
Martin

Hello Nikolaos,

if it’s a Vimeo video, then the highest quality MP4 file is downloaded.

If you use a HLS stream, then unfortunately it won’t work.

If you use MP4 files with FV Player Pro Quality Switching it just uses what’s provided in that player ID. I see that could be improved to pick the HD, FullHD, 720p or 1080p stream instead. Is that what you mean?

Thanks,
Martin

Hello Alessandro,

thank you for letting us know about your workaround.

I guess we have to do some more testing with tracking of live streams.

Thanks,
Martin

Hello Nikolaos,

thank you for these screenshots.

Please try to switch the editor from “Visual” to “Text” in the top right corner and see what you get – another screenshot of that “Text” view would be helpful.

If the [fvplayer_download] shortcode is not processed and shows as bare text on the website, then it must contain some hidden symbol which doesn’t belong there.

Thanks,
Martin

Hello Dmitry,

seems like you already moved the files over, is that so?

To fix the database entries start by checking if all your players are in
wp-admin -> FV Player or if you also use [fvplayer src="..."] kind of shortcodes.

In the first case you can do search and replace in MySQL on the wp_fv_player_videos table (on the src, src1, and src2 columns, add splash if you also store splash screens on S3). In the other case you need to search and replace in the post_content column of wp_posts table.

Thanks,
Martin

Hello Oliver,

it’s strange that there is no error. Do you use a lot of plugins? One of them might be causing this behavior.

Please try to deactive the plugins one by one until you see that it worsk and let us know,

Or alternative you can try to save the source HTML code of that wp-admin -> FV Player page as HTML and upload it here to our forums. We will make sure do not publish it for security reasons and remove it quickly (there is nothing too sensitive in that HTML code, but it’s better to be careful).

Thanks,
Martin

Hello Rosetta,

if you do not use the standard WordPress Featured Image feature, then you are not making it for any plugin to suit your needs.

As explained FV Simpler SEO does use exact that and if it’s not present it checks the post content – meainin the post_content field of the WordPress post object: https://github.com/foliovision/fv-all-in-one-seo-pack/blob/master/fv_simpler_seo.class.php#L3462-L3498

Does your custom post type use that? You can check if the standard WordPress post editor is enabled for it and where does it save in database.

Thanks,
Martin

Hello Nikki,

please repeat the same reinstall again and it should finally work. I forgot to save the file. Sorry about that.

Thanks,
Martin

Hello Nikki,

we found that the issue is caused by the FitVids script in your theme. It finds the YouTube iframe used by FV Player and it thinks it needs help with settings its responsive size.

Since it’s a pretty common mistake we decided to take action and prevent FitVids from processing the YouTube iframe in our player as it has a way of skipping some of the elements.

We have prepared this fix for the next FV Player Pro release, but first I would like to ensure it indeed works on your website. Please grab a fresh version of FV Player Pro from https://foliovision.com/my-licenses and switch to Beta.

Thanks,
Martin

Hello Marcie,

looking at your screenshot https://foliovision.com/images/2020/12/Screenshot-2020-12-01-22.44.21.png it appears something is calling one of the WP action hooks in a non-standard way.

Do you get into the same issue when you try to use some standard WordPress theme such as Twenty Twenty?

If that won’t help, then it might be one of the plugins. That warning about JavaScript is worth checking – if some plugin is loading the secondary copy of jQuery library like that it’s a good indication that some plugin is outdated and might be resposnible for these editing issues.

I recommend that you try disabling plugins one by one until you find which one it is. Or you can download all your files using FTP and then look for https://ajax.googleapis.com/ajax/libs/jquery/1.11.0/jquery.min.js in the file contents with some advanced search tool.

Thanks,
Martin

Hello Kendell,

the idea is that when you enter fullscreen you want to be able to continue using the video transcript. And it has to appear somewhere. Plus there is a button to collapse the transcript box (in FV Player Pro Beta currently).

If you would like to hide it when in fullscreen you can use this CSS:

.flowplayer.is-fullscreen .fv_fp_transcript_wrapper {
  display: none;
}

Thanks,
Martin

Hello Mike,

does the issue occur when editing the page, or when viewing it?

Is the player shortcode inserted in content which is not in page HTML, but loaded with Ajax? That’s what might be causing our JS loading routine to not run on your page. We have no way of telling if there is potentially going to be some Ajax call which will require our scripts.

Thanks,
Martin

Hello Mike,

sorry about the late reply. Please enable Settings -> FV Player -> Integrations/Compatibility -> “Load FV Flowplayer JS everywhere”, it might fix the issue.

With FV Player we are very careful to only load the plugin resources when they are needed to not slow down your page load times. In case of some page builder our plugin doesn’t know it might need to load these files, which can then result in that bad appearance.

Ideally we would be able to trigger the load for any page builder, but since each page builder is different we have to target them one by one.

Does the issue occur when editing the page, or when viewing it?

Please forward out message to Thrive Themes, perhaps they will have a suggestion.

Thanks,
Martin

Hello Bruno,

just hit any of the save butttons.

Thanks,
Martin

Hello Edward,

the rollback is available in Settings -> FV Player Pro -> Tools -> Rollback. Currently the options are:

Are you having issues with version 7.4.37.727?

You can go back to the previous minor release here:

[ Reinstall version 7.3.19.727 ]

You can go back to the last version without FV Player Database here:

[ Reinstall version 7.2.8.727 ]

You can reinstall the last FV Player 6 here:

[ Reinstall version 6.6.6 ]

Thanks,
Martin

Hello Edward,

there was no change that would affect the AWS S3 hosted videos. Do you see that video checker warning even now when you reload that page? Do you use any other plugin for S3?

If you do not see the 7.4.38.727.beta version on the wp-admin -> Plugins screen even after switching to beta then please check if you are not using any plugin to extend the wp-admin interface. Or perhaps you were using Windows. I fixed that for the next release.

Thanks,
Martin

Hello Alessandro,

please check our API guide where you can find a JavaScript code sample for obtaining the currently playing player: https://foliovision.com/player/advanced/api-programming#js-properties

Perhaps you will have to adjust ‘.flowplayer.is-ready’ to ‘.flowplayer.is-playing’.

Thanks,
Martin

Hello André,

I don’t think we need another option for this. If voice spans are present it should always process them like you described.

I like the idea of the indentation too. I hope we could get that without having to use tables. But what happens if there is a subtitle line without the voice span? Would that show without indentation?

Thanks,
Martin

Hello Eisen,

our styling covers webpage widths up to 1020 pixels. Anything above will use the 4 videos in line.

How wide is your content column? Do you get much bigger thumbnails than on our demo page? https://foliovision.com/player/demos/playlist-styles#polaroid

Thanks,
Martin

Hello Sandor,

unfortunately I was not able to reproduce the bug. I opened https://foliovision.com/player/demos/hls-stream and played the last video. In that video I choose the 1080p quality. I could see the FVPlayerHLSQuality in browser localStorage was set to 3, as the qualities are internaly numbered as 0, 1, 2 and 3.

Then I played the first video, which only has 3 qualities. So there are internally numbered as 0, 1 and 2. But it would play just fine. Although with the auto quality selected as 1080p or the 3rd quality was not available.

I see that this is not perfect, but the issue we were facing is that during the video load the HLS.js doesn’t know which quality is using what bitrate. So our attempt to remember the choosen bitrate instead of a stream “number” has failed.

Maybe there is something special about your streams. For example I haven’t tested what happens if each video has different amount of audio tracks for different languages. But from what I’ve seen so far it should just work as these do not affect the internal numbering and in the worst case it would fall back to picking the quality automatically.

Thanks,
Martin

Hello André,

thank you for posting your notes!

We could parse these voice spans and save you the trouble of adding the CSS rules for each voice.

Thanks,
Martin

Hello Edward,

we have added a preset setting for the DRM text which lets you use the Watermark mode in which the video overlay is always present. With the Flash preset it only appears for 1 or 2 video frames.

To get this new feature you have to switch FV Player Pro to Beta (here’s how https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta) and then update to the latest version (7.4.38.727.beta). You can also grab a fresh ZIP from https://foliovision.com/my-licenses and switch to Beta afterwards.

Thanks,
Martin

Hello Anton,

we have added a preset setting for the DRM text which lets you use the Watermark mode in which the video overlay is always present. With the Flash preset it only appears for 1 or 2 video frames.

To get this new feature you have to switch FV Player Pro to Beta (here’s how https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta) and then update to the latest version (7.4.38.727.beta). You can also grab a fresh ZIP from https://foliovision.com/my-licenses and switch to Beta afterwards.

Thanks,
Martin

Hello Brian,

we have enabled the use of transcripts in video playlists. Both transcripts are then placed in the page HTML code, although only the first one is visible. When you switch to another playlist item the other transcript box is then revealed and so on.

To get this new feature you have to switch FV Player Pro to Beta (here’s how https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta) and then update to the latest version (7.4.38.727.beta). You can also grab a fresh ZIP from https://foliovision.com/my-licenses and switch to Beta afterwards.

Thanks,
Martin

Hello Johnny,

we are planning to test that plugin ourselves and fix what’s necessary to improve FV Player Pro compatibility.

Thanks,
Martin

Hello Alessandro,

yes, FV Player Pro remains without changes as the tracking is part of the free plugin.

Thanks,
Martin

Hello Miles,

I’m able to play the video on https://tangotopics.com/five-lead-errors/ without issues.

When you check the Network panel of the developer tools you should see there are 2 requests for the mp4 file. The first one will get 403 error and it’s normal. Then there is a second request where the mp4 file link also has the AWS signature on it and that one should succeed.

Please let us know if you are using and browser extensions and if you tried to disable them all. Or try to click to open the Guest window in Google Chrome and try to test there. Such window opens without any browsing history and extensions and it’s a good place to test, even better than an incognito mode.

Thanks,
Martin

Hello Johnny,

I see there is a JavaScript error coming from the minified file at /wp-content/litespeed/cssjs/f331b.js?13306

Please try to disable that optimization and see if that fixes the issue.

If that works, then try to exclude the fv_player_pro.min.js file from the optimization and see if that help. LiteSpeed has some nice documentation about it here: https://docs.litespeedtech.com/lscache/lscwp/ts-optimize/#test-the-list

I can see the issue occurs after vttCssDef in our code. But I want to be sure the issue is with our code and not some other plugin as we don’t run into these issues with minify.

Thanks,
Martin

Hello Alessandro,

the purpose of heartbeat event is to keep the Google Analytics tracking alive. I tried to start playing a video and then go to some other tab and then come back to the video later and I could see all the video quartile events were tracked.

But for a live stream these video quartiles are useless and I can see how that Video/Seconds Played could be failing if user simply closes the browser tab without coming back to it.

It’s bound to the window unload event and perhaps we need to revise that and use some more modern approach like the beacon or even track this when the video ends. But in some way that would work for a live stream which has ended as well.

Thanks,
Martin