Hello Kulshreshtha,

please let us know if you have any news regarding Exoclick ads. Is that iframe code going to work for you or not?

Thanks,
Martin

Hello Khem,

the video normally doesn’t show on the WooCommerce Product page. But you should be free to put the [fvplayer] shortcode to it.

Did you run into the issue when logged in, or did you check the page logged out? Once you send us that link it will be clear, so please do that when you have a moment.

Thanks,
Martin

Hello Caitlin,

it’s a weird error. I don’t see anything related to FV Player in these logs.

Does it also occur if you use the Incognito mode of your browser?

Thanks,
Martin

Hello Ron,

if you have a moment, could you please reinstall FV Player Pay Per View for WooCommerce from a fresh ZIP file from https://foliovision.com/my-licenses ?

Then you will no longer be able to add the same PPV video multiple times.

Thank you for your cooperation!
Martin

Hello Caitlin,

if you log into https://foliovision.com/login you would be able to upload the images here.

Was exactly does the text say on that page? Knowing the exact phrase might help a bit. But I’m affraid it won’t be possible to fix this one without checking of the PHP logs.

If you are considering the FV Player license we can fix the issue for your right on your website if you purchase the package of a FV Player license and the Pro install: https://foliovision.com/downloads/player-plus-install

Otherwise we can continue with the troubleshooting tips.

Thanks,
Martin

Hello Caitlin,

could you please send a screenshot of that error page?

Could you please check the PHP error log to see if anything is added to it each time there is an error?

If you are not sure about that you can try installing this plugin: https://wordpress.org/plugins/error-log-monitor/ Then try to save the settings again and check if any error appears in it. Alternatively, you can also check PHP error logs directly on the server or ask your server support for help.

Thanks,
Martin

Hello Kris,

I tried to post that same video and I got the proper length

Please try to enable Settings -> FV Player Pro -> Pro Features -> Custom start/end time. Then see if that video has anything entered in the Start/End fields. Full guide can be found here: https://foliovision.com/player/advanced/custom-start-end-time

If it won’t help, please try putting such video on some public page and try to open that in an incognito browsing mode. Will it show with proper full length there?

Thanks,
Martin

Hello Jp,

1) I see it might be good to have such option, but then it’s not obvious that the video is for sale. But you can use a CSS like this: https://foliovision.com/player/advanced/css-tips-and-fixes#ppv-below-video

2) We added some CSS rules int our CSS guide too: https://foliovision.com/player/advanced/css-tips-and-fixes#ppv-overlay-center

3) The popups can be made transparent using CSS like this: https://foliovision.com/player/advanced/css-tips-and-fixes#popup-transparent

Please make sure you read the introduction to that https://foliovision.com/player/advanced/css-tips-and-fixes guide if your CSS rules don’t see to have any effect.

I used all of these custom rules on https://foliovision.com/player/demos/pay-per-view-video so you can check how you like it there.

Thanks,
Martin

Hello Kris,

I see that the “Ofiara/wsparcie” page could remain in that wp-admin -> FV Player list of players in some cases.

How was that page removed? Did you use the wp-admin interface to delete it?

Thanks,
Martin

Hello Justin,

it should all work, but as you realized using AWS is quite hard.

What’s the advantage of your setup over something simpler such as DaCast? Please let us know how does it compare: https://www.dacast.com/live-streaming-pricing-plans/

Thanks,
Martin

Hello Jp,

please let us know what is that certain process. Perhaps when I read your description it will help me find the bug.

Thanks,
Martin

Hello Ron,

if you have a moment, could you please reinstall FV Player Pay Per View for WooCommerce from a fresh ZIP file from https://foliovision.com/my-licenses ?

Then you will be able to purchase multiple PPV items at once (it will show multiple buttons and show multiple links in the email) and also let you change quantity to 0.

Thank you for your cooperation!
Martin

Hello Ralph,

the splash image in https://senensky.com/latest-post/ fit perectly.

What matters most is the aspect ratio – if 678:360 works for you, then you can set 1356×720 global settings size and the player will always appear fine even if you change the content column width.

Then you can set that square ration for individual players too.

The problem is that if you go to for example 1000 px wide content column the images will look a bit blurred. We need to store these splash images using WordPress Media Library IDs and make sure the proper size is generated based on the content column width.

Thanks,
Martin

Hello David,

I just have to get to it.

In the meantime you can enable Settings -> FV Player Pro -> Hosting -> Vimeo -> Disable MPEG-DASH.

Thanks,
Martin

Hello Jordan,

regarding the fullscreen issue on 4:3 YouTube videos when using the logo setting – I found that using these CSS rules when in fullscreen fixes the issues:

max-width: calc( 100vh /3 *4 );
margin: 0 auto;

However since each video can have different aspect ratio we need to actually put this in using JavaScript. So we will work on that.

Thanks,
Martin

Hello Dennis,

could you please provide the WordPress XML export of one of your LearnDash lessons?

Alternatively just post what Vimeo embed codes you use.

Thanks,
Martin

Hello Kulshreshtha,

currently we are getting no ads on https://foliovision.com/player/demos/exoclick-ad -> “Web Banner” either because we disabled a fair amount of ad categories. Is that your case too?

The situation here is unfortunate. The reason why the Exoclick ads supported by FV Player Pro are not showing is that script in your theme I was mentionin earlier – /wp-content/plugins/td-composer/legacy/Newspaper/js/tagdiv_theme.min.js I tried to disable it on your website using developer ads and the Exoclick ads were still showing as empty. And if Exoclick says these are deprecated, then it’s hard to do something about it.

I’m also noticing you are trying to use the FV Player ad codes to insert a main_video.mp4 video ad using Fluidplayer. Perhaps this is were FV Player Pro can actually help you as it does support custom video ads: https://foliovision.com/player/ads/using-preroll-postroll-ads

Thanks,
Martin

Hello Kulshreshtha,

there is no intention in looting our clients. The information about certain ExoClick ad units being deprecated is new to us. Besides that it could work fine for you, except there is that conflict with your theme which is not related to FV Player.

That iframe code should be working for you. Please send us some URL where I can see it not working.

Thanks,
Martin

Hello Kulshreshtha,

is there really no way of getting a banner ad anymore? It doesn’t have to be specifically designed for video players as we can control the placement in FV Player (make sure it only loads and shows when video starts to not trigger any false impression tracking).

I had a look and I was able to get a 300×250 pixels Web Banner code which looked like this:

<iframe src="//a.exdynsrv.com/iframe.php?idzone=4170360&size=300x250" width="300" height="250" scrolling="no" marginwidth="0" marginheight="0" frameborder="0"></iframe>

Then I was able to use it on the second video here: https://foliovision.com/player/demos/exoclick-ad

If Exoclick are really VAST only you would need to buy FV Player VAST: https://foliovision.com/player/vast

Thanks,
Martin

Hello Bruno,

please reinstall FV Player Coconut plugin from a fresh ZIP file which you obtain from https://foliovision.com/my-licenses

Then the 4K resolution will be created for the new encoding jobs if the input video height is at least 2160 pixels.

Thanks,
Martin

Hello Dag,

these are not chapters markers, but it’s the buffering indicator. I don’t get that same set of buffer points.

When Google Chrome starts playing that MP4 video is does some HTTP requests, perhaps to find the video meta data. These result in these buffer marks.

Thanks,
Martin

Hello Dag,

I see no chapters on that page. Are these available to members only? Could you please create a test page where even non-logged in users can see it?

Thanks,
Martin

Hello Gus,

making the video available for Chromecast does decrese its security. For the Signed URLs it requires these URLs to last for longer.

FV Player Pro encrypred videos currently do not play in Chromecast. We could add support, but it would open another channel for the decryption key.

I was trying to figure out why Stream Loader won’t work with Chromecast. I do not have the solution yet, but at least I was able to verify that the absolute segment URLs and query strings are not the issue.

Thanks,
Martin

Hello Kris,

adding user defined language names would be more difficult.

We worked on using the translated language names for subtitles. If you have a bit of time it would be great if you could help with the testing – just reinstall FV Player from this ZIP file: https://github.com/foliovision/fv-wordpress-flowplayer/archive/655-native-language-name.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Please let us know!

Thanks,
Martin

Hello Ron,

we have fixed how the price variations (rent and buy) are stored in the WooCommerce Products. The “FV Player Pay Per View Access” and “FV Player Pay Per View” meta boxes on WooCommerce orders and products were improved too. They now also highlight errors like missing player ID or post ID.

Please geta fresh ZIP file from https://foliovision.com/my-licenses and reinstall from that.

Thanks,
Martin

Hello Ron,

sorry about not replying earlier. I see that I lost an interesting test case where you did run into some issue.

Did you check the WooCommerce Product editing page to chec what’s in the the “FV Player Pay Per View Access” box in “Player and Posts” section?

Thanks,
Martin

Hello Jp,

I agree that a checkout process should be as simple as possible. WooCommerce is far from it, yet it’s one of the most popular plugins out there.

In my testing I was able to set wp-admin -> WooCommerce -> Settings -> Advanced -> “Cart page” to the same page as “Checkout page” and get rid of that unneccessary Cart page showing during Pay Per View purchase – see the “WooCommerce cart with one rented video” screenshot here: https://foliovision.com/player/pay-per-view/woocommerce#payment-process

Does that help?

Perhaps we could also remove the unnecessary billing fields. WooCommerce is more complex than Easy Digital Downloads, but perhaps we could do that if the purchase is for a single item and it’s a FV Player Pay Per View video. But it would take us about a week to get there.

We could switch you to FV Player Pay Per View (for Easy Digital Downloads), that way there is only a single checkout screen where you hit the PayPal button or enter the credit card infromation if you have the Easy Digital Downloads Stripe Payment Gateway plugin ($89 per site).

So if you intested in WooCommerce already, it might make sense to let us improve the FV Player Pay Per View for WooCommerce plugin.

Thanks,
Martin

Hello Dag,

the chapter display is not affected by license. Please post the link where we can see the issue.

Or you can open your browser developer console (here’s how https://kb.mailster.co/how-can-i-open-the-browsers-console/), then load the page with your video with chapters again and see if you see any errors on the console. They might appear right on page load or after you play the video.

Thanks,
Martin

Hello Dag,

it appears you are already using the proper license key. I freed up your staging license slot. As explained you only need to use that if your staging website runs on a competely different domain.

Thanks,
Martin

Hello Kris,

I think it would make sense to use the same language names as in wp-admin -> Settings -> General -> Site Language. So the subtitle options for your videos would show up as:

• Polski
• English

Adding all the translations for all the languages would be quite a bit of work.

Thanks,
Martin

Hello Sammy,

the issue is that the HLS live streams do not send any special event when the stream ends.

Please let us know what do you use for the live streams. I would like to check the documentation for any mentions of the live stream finish event.

Or perhaps we could be checking the live stream m3u8 file and once we detect that it’s no longer changing we could safely trigger the video finish event.

Thanks,
Martin

Hello Gus,

I’m running into the same issue on https://foliovision.com/player/demos/hls-stream – if the CDN hosting the HLS stream is set to require the URL tokens, then we serve the stream through our Stream Loader component of FV Player.

And unfortunately it seems like Chromecast doesn’t like it. It seems that it has a problem with the absolute paths in HLS m3u8 files. If that’s true then it’s a problem as we won’t be able to support playback of these HLS streams with URL token on Chromecast unless the CDN supports it natively (generate m3u8 files with URL tokens for video segment files).

I will test some other stream with the absolute URLs as I haven’t found any documentation regarding this.

Thanks,
Martin

Hello Bruno,

as I was mentioning it’s a normal behavior. Just leave the ad enabled and then check the ad serving stats in your ad network to see what if the ad fill percentage.

Regarding the Silent Start – I have an idea how to improve this autoplay handling. Perhaps we could use the Silent Start at all times and then try to enable the ad sound once it starts playing. That way it would work better on autoplay and users who get audible autoplay (since browser remembers they interacted with videos on your website before) would get it with sound.

Thanks,
Martin

Hello Gus,

what Cloudfront settings did you change? Did you only disable the requirement of signed URLs and that was it? Could you please post the link to your test page?

Signed URLs should not stop Chromecast from working, but I see it could run into issues is the URL signature times out. I will test that out and feed the new URL with new singature into Chromecast when necessary. I hope it works, it’s getting quite complex that way.

We also need to handle subtitles.

Thanks,
Martin

Hello Bruno,

please upgrade to FV Player VAST 7.4.39.727, there was a bug in the URL parsing.

Thanks,
Martin

Hello Ron,

I see, this bug was occurring if the user purchased a PPV item and then a non-PPV item. Please reinstall FV Player Pay Per View for WooCommerce from a fresh ZIP file from https://foliovision.com/my-licenses and it will be fixed.

Thank you for all your cooperation!
Martin

Hello Gus,

FV Player 7.4.39.727 is out and it brings following improvements to Chromecast integration:

• Chromecast – retain playback position when enabling/disabling
• Chromecast – support replaying the video and playlists
• Chromecast – support switching of audio tracks in multiple audio track HLS streams

Thanks,
Martin

Hello Ralph,

678 x 360 is a good choice, as it fits your content column properly.

You could use even bigger images as FV Player would size these down to make them fit. But Google PageSpeed wouldn’t like that as you would be serving bigger images than necessary.

FV Player does work with lazy load routines provided by other plugins. I guess we should also support the HTML5 native image lazyloading.

We also need to improve the image serving to user responsive images properly, as otherwise the playlist thumbnail user the same image size as the video splash screens – in that case the lazy load in really needed to optimize the site load times.

Thanks,
Martin

Hello Bruno,

unfortunately the http:// path is hard-coded in the HLS stream, so please try to encode the video again and it will play.

As I said we will also fix FV Player Pro Stream Loader to automatically use the correct protocol for these requests. But it might not be ready today.

Thanks,
Martin

Hello Bruno,

I’m sorry to see that nothing seems to work for your without extra effort. Hopefully we can figure out what’s so strange about your website, server or mix of plugins, so improve your experience.

Please post the link to your website where we can see that encrypted video which won’t play.

Thanks,
Martin

Hello Gus,

please post a link to your website where we can see that video playing.

Do you get the Chromecast icon on https://foliovision.com ?

Thanks,
Martin

Hello Jordan,

you are exactly right – your phone screen is wider than the video, so the bars have to be added otherwise the video would have to be cropped – you wouldn’t see the top and bottom part of it.

However these should be black and not draw attention. Does your iPhone have screen with rounded borders? In that case you need to set a special HTML meta tag to let your website use the entire screen or set the color of the unused part.

Unfortunately this cannot be controlled after the page has been loaded. So we cannot adjust it as you enter fullscreen.

Please put this up in your theme for a test:

<meta name="viewport" content="width=device-width, initial-scale=1, viewport-fit=cover">

Or you can set the background-color CSS property of body and iPhone will use that color.

Thanks,
Martin

Hello Bruno,

the file should still be listed when adding a new job on wp-admin -> FV Player -> Coconut Jobs. Are you sure you are uploading into the correct DigitalOcean Space? You can check in wp-admin -> Settings -> FV Player Pro -> Hosting -> DigitalOcean Spaces -> Space Name.

Or there might be some JavaScript error in FV Player DigitalOcean Spaces browser. Please open your browser developer console (here’s how https://kb.mailster.co/how-can-i-open-the-browsers-console/), then load wp-admin -> FV Player -> Coconut Jobs again and try to add a new job. See if you get that “No files here.” message and see if you see any errors on the console. A screenshot would be great.

Or there might be a PHP eror which prevents the FV Player DigitalOcean Spaces browser from fetching the files. I hate to ask for something as technical as this, but since this is the first time somebody is reporting a bug like this I do not have any other idea.

So please check the PHP error logs if possible. If you are not sure you can try to install this plugin: https://wordpress.org/plugins/error-log-monitor/ Then try to create another encoding job and see what was added to the logs.

Thanks,
Martin

Hello Denny,

1) The GeoIP could work, but only if the video link is loaded using Ajax. That’s how we support the CDN URL tokens in FV Player Pro. But it appears to me it’s not the case with your website.

Or it could work if the user is logged in – which would work for a membership site. Are you running a membership website?

Otherwise it would only detect the geo location on uncached page loads. Since we do use WordPress cache on all websites (and WordPress is not getting any faster) we make sure everything works with cache, but handling geo IP could get tricky.

2) New FV Player Alternative Sources 7.4.39.727 has been released. Please also upgrade to FV Player Pro 7.4.39.727 and switch it to beta: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

Then it should be working fine.

Thanks,
Martin

Hello Ron,

I tried to purchase a non-PPV item. I hit the PayPal button right on the product page. I was able to enter the PayPal login information into the popup window and then click “Place order” when back on the website checkout page.

And I got that exact error. So I’m working on a fix.

Thanks,
Martin

Hello Tim,

FV Player doesn’t load http://www.gstatic.com/cv/js/sender/v1/cast_sender.js which I can see in both screenshots. It loads https://www.gstatic.com/cv/js/sender/v1/cast_sender.js

Are you sure there is no other plugin loading that Chromecast library?

These screenshots also show all the MPEG-DASH parsing errors due to the Opus codec bug which we discussed here: https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/dash-error-video-not-found

Thanks,
Martin

Hello James,

I see the issue occurs with the new Opus audio codec. For now we disabled that on the API, so these video will play once they run out of cache time to live or when you re-save the plugin settings.

In fact https://www.christchurch-clevedon.org.uk/test-fvplayerissue/ already plays with MPEG-DASH and multiple video quality options.

Thanks,
Martin

Hello Tim,

it seems you disabled MPEG-DASH for Vimeo, so I’m not able to see the issue. However we got the same report from 2 more users, so we are working on a fix.

I moved your Chromecast to a new thread which I will answer next.

Thanks,
Martin

Hello John,

thank you for providing a demo page where we can see the issue.

I’m working on a fix.

Thanks,
Martin

Hello Richard,

it’s true that what we have is currently limitted. With FV Player Coconut we tried to build something that everybody will be able to use.

When it comes to more options for the video storage and so on – I would like to remove all the settings boxes from wp-admin -> Settings -> FV Player -> Hosting tab. And instead refactor the code and let you add a new video hosting by picking the type (S3, DigitalOcean Spaces, anything S3-compatible, Vimeo, YouTube and so on) and entering the configration parameters. That way you could have an infinite number of these video storage systems or CDNs configured.

Thanks,
Martin