Hello Usman,

if you are trying to use the web browser in your smart TV directly, please open this page: https://whatsmyua.info/

Then let us know what user agent string you get.

Please let us know what smart TV model you are using with what browser too.

Thanks,
Martin

Hello Yoshida,

FV Player Pro 7.4.44.727 is out and it fixes the issue.

The problem was occurring with long YouTube live streams. Some of them report duration of even hundreds of days and the internal Flowplayer processing of cue points was running into some issues with that as it just took too long to process.

Thanks,
Martin

Hello Dax,

I hope they will be able to fix it as it doesn’t change anything structurally. It’s just about rewriting some of their JavaScript event hooks to the form which jQuery recommends.

Thanks,
Martin

Hello Dimitrii,

that console log is not related to the issue.

Do you get that “This field is required” message right away after clicking the “Proceed” button or is there some delay?

I was just able to finish the wizard on WordPress 5.7. It seems to me it must be added by some other plugin. Please send over a list of your plugin, you can get it on Settings -> FV Player -> Tools -> System Info.

The way I would debug this issue is by setting a JavaScript breakpoint on the DOM subtree modification for the node where that “This field is required” message appears.

Thanks,
Martin

Hello Pádriag,

thank you for the bug report. FV Player 7.4.44.727 which will be out today will fix the issue.

Thanks,
Martin

Hello Bruno,

since that object storage on Wasabi is S3-compatible it really should have a way of setting the mime type properly for the videos. We have an article on that topic here: https://foliovision.com/player/video-hosting/secure-amazon-s3-guide/fix-amazon-mime-type

But as the notice says it’s only relevant in IE9 and 10. So perhaps we should no longer treat that as an error. I set it that way now, it will only show an orange warning.

Thanks,
Martin

Hello Yoshida,

do you mean that when you watch the a live YouTube video with FV Player Pro it doesn’t let you seek back in time? FV Player does support live streams with DVR window so we need to check if YouTube Player API will allow it too.

Thanks,
Martin

Hello Luke,

on that new page you used (URL redacted) as the video source which doesn’t work.

Thank you for the login, I put in the correct video now and the 4K Video Downloader now offers that original video for your new test page. Which doesn’t make sense obviously. I think it just caches the last detected video for your website to give you at last something.

Please try to set that alternative referred for that original video it’s still trying to download and see if it will be able to download afterwards.

Thanks,
Martin

• This reply was modified 3 years, 4 months ago by Mária Stašová. Reason: URL redacted - user request

Hello Yoshida,

if your page takes too long to load this error message appears if you are logged in as admin. It serves the purpose of identifying issues with JavaScript on the website. If the script is broken, it stays there to let you know about the issue.

Thank you for the video, but looking at it I’m not certain how long does it take to appear. If it appears too quickly, then something might be overriding the CSS.

We built this feature quite a long time ago, I wonder if there is no better way of doing this in 2021 – like catch JavaScript errors with some inline script in HTML head section.

Thanks,
Martin

Hello Luke,

when I try to use the application with our website I just get the message: “This site is unsupported.” Is it possible that your website is on a list of supported websites by the application?

I checked the web server access logs and I do not see anything that would identify the application, like an user agent string. It juse uses a generic Google Chrome user agent:

Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/33.0.1750.117 Safari/537.36

Could you please try to use it with a URL like (URL redacted) and then check your web server access logs to see if it’s accessing your website in any special way? Does it use that same Google Chrome user agent string?

The above does require some server admin skills, if you are not sure about it, would it be possible to get WordPress admin login for your website to let us have a look?

Or I can try one more trick which should improve the video protection further.

Thanks,
Martin

• This reply was modified 3 years, 4 months ago by Mária Stašová. Reason: URL redacted - user request

Hello Luke,

that’s the same 4K Video Downloader which I used.

What do you enter into that downloader to let it download the video?

Please check what happens when you open one of your videos using link like https://vimeo.com/524438701 in a browser incognito window. If you set the alternative referrer properly it should not open – hence 4K Video Downloader would not be able to open it either and it would be impossible to guess the proper referrer.

I also didn’t post a link for the FV Player Vimeo Security guide the last time so here it is: https://foliovision.com/player/securing-your-video/secure-videos-security

Thanks,
Martin

Hello talbotp,

please let us know if this is still an issue or if BuddyBoss developers managed to improve this.

Thanks,
Martin

Hello Yoshida,

I can see you are still using FV Player Pro in Beta.

When using iPad with Chrome I can see the problem with missing controlbar for YouTube videos. However the Vimeo video plays without issues.

Thanks,
Martin

Hello Bruno,

I like the checkbox idea, however how does it help if the wizard knows which files were migrated? If you would only choose to replace the URL of 50 out of 100 videos, then you could run the second time and select any of the remaining 50 videos on the old host. Even if it doesn’t remember anything about the past URL replacing.

Thanks,
Martin

Hello Bruno,

how did you re-organize your videos to fit the tool? Do you mean you moved some of them into a sub-folder to ensure the tool will only affect some of your videos?

Please let us know, I would like to add this feature into the next FV Player release.

Thanks,
Martin

Hello mktdigital,

in cast the Google gtag.js is pretty easy, so the support for that was added as well, it will be available in the next release, or you can reinstall from https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

Thanks,
Martin

Hello Yoshida,

I see the issue with YouTube. It will be though to fix as Chrome on iOS has no developer tools. I will let you know when I have a new version to test.

However you should have no issue with the Vimeo video.

Thanks,
Martin

Hello Yoshida,

it should appear similar to the button in step 6. and 7. as in this guide: https://foliovision.com/player/basic-setup/installation/pro-extension

Thanks,
Martin

Hello Katrin,

I wonder what could go wrong in your case as it all works fine for us on our websites. Please send us a link to your page where we can see the issue. Your website seems to be password protected.

Thanks,
Martin

Hello Yoshida,

perhaps using the YouTube without cookies will fix the issue. Please reinstall FV Player Pro by deactivating and deleting the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen and the YouTube embeds will use youtube-nocookie.com domain.

However you will have to switch to Beta: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

Please let us know if it helped.

Thanks,
Martin

Hello Gabor,

please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen and the issue will be fixed.

Please let us know.

Thanks,
Martin

Hello Ingo,

I see that using FTP or SFTP as a target would be useful, perhaps we will add that one day.

However I wouldn’t recommend you using no CDN at all – it makes sense to use it even with your own server. Unless your website audience is all in the same small country as the server.

Thanks,
Martin

Hello Yoshida,

could you please also test on some desktop computer where you also log into your Google account? I wonder if some data in your Google profile could be preventing that YouTube video from playing.

Please also post the link to you test page if it’s publicly accessible.

Thanks
Martin

Hello phabeon8,

I see, it would not load without FV Player Pro, unless there is a MPEG-DASH video on the page, even if the FV Player JS is set to load everywhere. I prepared a fix for the issue for the next release, please reinstall from https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip to get it right now.

Then you will be able to just call this to have a MPEG-DASH video load on your page (into #content element):

jQuery('#content').flowplayer({
  playlist: [
    {
      "sources": [
        { src: "https://download.tsi.telecom-paristech.fr/gpac/DASH_CONFORMANCE/TelecomParisTech/mp4-live/mp4-live-mpd-V-NBS.mpd", type: "application/dash+xml" }
      ]
    }
  ]
})

But you code will work too and it’s a better option if you want all the FV Player settings to apply. What I provided above is faster though.

Thanks,
Martin

Hello Michell,

so there is no FV Player JavaScript loaded on that page which could cause the issue.

I tested on a website with the Avada theme. I could see that “Avada Menu Options” button like you do, but I had no issue with inserting of new menu items. The site was running WordPress 5.7 with just these plugins active:

Avada Builder 3.2.1
Avada Core 5.2.1
FV Player 7.4.42.727
FV Player Pro 7.4.43.727.beta

And the Avada theme was version 7.2.1.

Thanks,
Martin

Hello Amanda,

please check here: CSS Tips and Fixes -> Hiding Lightbox Prev/Next

Thanks,
Martin

Hello Caitlin,

is your web server using any web application firewall or mod_security? If you are not sure then please ask your server support technicians about it.

Thanks,
Martin

Hello Kostas,

FV Player VAST 7.4.42.727 is out and it allows VAST autoplay (muted) on mobile – iOS 14 or above and Chrome 83 or above. We haven’t tested it on older devices yet.

Thanks,
Martin

Hello Bruno,

that is the FV Player VAST plugin, which is different from FV Player. So the FV Player upgrade won’t cause any change there.

I see that the filter for the global configuration parameters of FV Player VAST could be useful, so I added a new “fv_vast_conf” filter for the upcomming release. You can get it right now if you reinstall the FV Player VAST plugin. Then you would only have to rename that fv_flowplayer_vast_args_pre filter hook name in your custom plugin.

Thanks,
Martin

Hello Fernando,

Chiara made a mistake in her reply, it was all about FV Player Pro and not FV Player.

Obviously if you delete the current FV Player plugin you are using, there will be no wp-admin -> Settings -> FV Player screen where you could press the Apply Pro upgrade button.

Every WordPress website caches the plugin update information, so you should really be seeing the FV Player Pro upgrade available by now.

Thanks,
Martin

Hello Amanda,

I’m not sure what do you mean. Is the icon there when you load the page? Then you click it and the lightbox opens it plays the video rightaway, so the icon won’t really appear. When you pause the video it no longer appears as the play icon is in the control bar too. That one is the default play icon though.

Thanks,
Martin

Hello Johnny,

sorry about that, FV Player 7.4.42.727 has been released and it fixes the issue.

The issue occurred as we worked hard on avoiding the Firefox Picture-in-Picture feature.

Thanks
Martin

Hello Steve,

FV Player 7.4.42.727 released later today will fix the issue.

Thanks,
Martin

Hello Amanda,

I see, you need the play button on the lightbox-ed player. Our CSS didn’t count on that, so I added the “.lightbox-starter.flowplayer .fp-ui” part to it, so please take the updated version from here and it will work for you: https://foliovision.com/player/advanced/css-tips-and-fixes#play-icon

There will also be a FV Player version 7.4.42.727 out today. It will include that new custom CSS field so please upgrade to that when you get a chance.

Thanks,
Martin

Hello Amanda,

we have worked on adding the custom CSS field into FV Player settings. Could you please reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/687-custom-css-field.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then you will find a nice field for you CSS with syntax checking built in at wp-admin -> Settings -> FV Player Pro -> Skin -> Custom CSS. That way your CSS will always load after code FV Player CSS making any customizations easier.

I also adjusted the custom CSS snippet at https://foliovision.com/player/advanced/css-tips-and-fixes#play-icon a bit.

Thanks,
Martin

Hello Michell,

we did add some code to FV Player to make sure our editor button shows when editing pages with Avada. I do not think it’s related to the issue, but it would be great if you could try to use FV Player version 7.4.37.727 from here to see if you will still get that issue: https://downloads.wordpress.org/plugin/fv-wordpress-flowplayer.7.4.37.727.zip

Other thing to try would be to see if you get any errors on browser JavaScript console when you try to add a new menu item. Here’s how to enable that console in your browser: https://kb.mailster.co/how-can-i-open-the-browsers-console/ Once you open that console, reload your page and try to add a menu item again. Do any errors appear on that console?

Thanks,
Martin

Hello Steve,

thank you for the bug report, we will have a look.

Thanks,
Martin

Hello Edward,

with the automatic resizing it’s not so simple as the YouTube API doesn’t expose the video aspect ratio nor dimensions. So it seems like we would have to start recording each video dimensions.

For now the safest route is to disable DRM text for these videos or set the proper video dimensions.

If you want to try the automatic resizing, then you can take the fv_flowplayer_conf code snippet from https://foliovision.com/player/advanced/api-programming

Thanks,
Martin

Hello Edward,

are you using the DRM Text feature on that video?

Does the issue occur in Chrome?

Are you using any standard theme which I can download or can you send the theme in ZIP file?

Thanks!
Martin

Hello Edward,

I’m not aware of any modification which could be causing that. Do you run into the same issue with FV Player Pro 7.4.40.727 (Release and Beta)?

Could you please post a link to the page where we can see the issue?

Thanks,
Martin

Hello Bruno,

it seems to me we could build this using the wizard technology from FV Player Coconut. That way we could guide you through the process and avoid mistakes.

The first wizard step would only contain a description of what is going to happen. The seconds step would let you enter the URL part to replace – like https://bunnycdn-domain.com/bucket/

Then the third step would list the matching players making it easy for you to check what is going to change. There you could enter the new URL – to replace with: https://digitalocean-spaces-domain.com/bucket/

In fourth step you could check that same list of affected players in preview mode – already using that new URL and allowing you to test that it all appears properly.

Fifth step would only be a warning for you to backup the database or create site snapshot.

Sixth step would let you confirm the replacement.

Thanks,
Martin

Hello Bruno,

wp-admin -> FV Player lists the players stored in database, but the actual database is the data storage which feeds all the information into your WordPress website.

Using a database tool like phpMyAdmin you can run relatively simple commands like this to replace all the source video paths in one easy step:

UPDATE wp_fv_player_videos SET src = REPLACE( src, 'https://bunnycdn-domain.com/', 'https://digitalocean-spaces-domain.com/bucket/' );

It’s easy to run, but it’s also easy to make a mistake, so I wonder if we could provide an easy to use function like this directly in FV Player together with some instructions to backup your website database before running such global search and replace.

Perhaps it could let you enter the source and target URL and show the preview of the changes by trying to load a single video from that new location to let you check if it plays. It would take a couple of days to get it done but it could be a nice tool for all the users.

Thanks,
Martin

Hello mktdigital,

we switched from using Google Analytics ga.js to analytics.js in FV Player 7.4.38.727 in January.

Does it work if you disable Google Analytics in JetPack? I see it’s using ga.js.

Your website uses some JavaScript minification (appears to be a WordPress.com thing,), but the tracking work if you disable that for a moment? You can check the realtime stats in Google Analytics when you play a video.

Thanks,
Martin

Hello Willie,

we have prepared a fix for this issue for the next FV Player release. You can also reinstall the plugin from https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip to get the fix right away.

Thanks,
Martin

Hello crosbymarketing,

the “Remove fancyBox” setting is designd to remove any other fancyBox library used on the website and keeping what’s in FV Player. We currently do not provide it the other way around as we have written some custom handling of fancyBox for FV Player in our script:

– function to get the lightbox title from image alt attribute, or the text in wrapping h5 element or figcaption
– special handling of lightbox thumbnails which represent videos
– show/hide caption bar or info bar only if there is enough space for it
– making the lightbox fullscreen button work with FV Player fullscreen
– stopping video playback on lightbox close properly

It would be better if we could make our code work with any fancyBox library bundled in your theme or some other plugin. Please post the link to your website where we can see the issue and perhaps we can plan this out. This should work with any fancyBox version 3.

Please also share a link to your page where that bottom margin was not working.

Thanks,
Martin

Hello Amanda,

the triangular play icon has some shadow behind it, so it can be see even on solid white background. But I see some people might miss it.

Thanks,
Martin

Hello Caitlin,

let us know when you had the time to check the Network tab of the developer tools please. As explained you should see a request to options.php followed by a request to options-general.php. Your last screenshot was spot on, so you should be able to see where it fails now.

Next it would be great if you could test with other plugins disabled.

Thanks,
Martin

Hello Caitlin,

please ensure that you are able to save wp-admin -> Settings -> General without issues.

Next please check the Network tab of the developer tools again. When you save you should see a request to options.php followed by a request to options-general.php. Your last screenshot was spot on, so you should be able to see where it fails now.

Thanks,
Martin

Hello Justin,

if you have a moment, could you please reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip ?

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then the embed code for a video which normally shows in lightbox will work.

Could the iframe code work with your mobile app?

Would you like to show the share button even if the video is still loading? We only make these available when it plays.

Thanks,
Martin

Hello Caitlin,

I made some more adjustments to https://github.com/foliovision/fv-wordpress-flowplayer/archive/684-save-troubleshooting.zip so if you could grab a fresh ZIP file and test again, it would be great. Please let us know if you have a bit of time.

Thanks,
Martin