Hello Gillian,

I was not able to reproduce the issue. Did you modify the Twenty Twenty theme in any way? Is it a standard post or some page with special template?

That size of 1280×720 is applied to the .flowplayer element as max-width and max-height, unless it’s a playlist. In that case it get’s width: 100% which still won’t extend past your content column boundaries.

Please send over your system info found in Settings -> FV Player Pro -> Tools -> System Info.

Please also send a link where we can see the issue.

Thanks,
Martin

Hello Clark,

mp3 is the right format, it has wider support than aac:

https://caniuse.com/#feat=mp3
https://caniuse.com/#feat=aac

There is just something wrong with your files.

Thanks,
Martin

Hello Torsten,

I was not able to reproduce the issue, it just works, see the second player here: https://foliovision.com/player/demos/vtt-chapters

Please send us a link to your website where we can see the issue.

Thanks,
Martin

Hello Clark,

this is tricky. FV Player uses the HTML5 video engine of the browser to play the videos and it’s the same with audio track. So it’s hard for us to fix browser bugs.

Firefox and Safari say the video is only 06:42. On the other hand Chrome reports 54:30. Both play the video past that time until the real end of it. Even when not using FV Player – just try to open your mp3 file in the browser directly and you will see.

And it’s not just web browsers. When I play it with QuickTime Player I get 06:43 and it stops the audio track right there. In iTunes it’s 54:31 and after that it also stops playing. In VLC it reports 54:30 and stops at that time as well.

So actually the way it works in the web browsers – allowing you to get past that estimated play time – is better than these desktop applications.

I would recommend you to re-encode these audio tracks as that’s the only proper fix here.

It would be possible to do a workaround using the Flowplayer API, like for example this set the video duration to a custom value:

flowplayer(0).video.duration = 7200;

But for that to work you would have to fill in the real duration of each video somehow. So it’s not only fairly hard to code in the first place, it would also require some manual labor – and so does reencoding the files.

Thanks,
Martin

Hello Jonathan,

I would also like to thank you for going through this with us – adding support for Vimeo live events.

I’m not sure about the switching form you are creating. Do you mean that if there is no live stream it should pick some other video?

Currently FV Player Vimeo Live Streaming either plays the live video or the archived version.

The way we work with these Vimoe live events is that we always check what current Vimeo ID it really uses. So that way we get ttps://vimeo.com/428996095 for event https://vimeo.com/event/66279 Is that the player inside of a player functionality you mean?

Thanks,
Martin

Hello Inderjit,

we improved the CSS to target the .fp-splash image in FV Player better so that kind of CSS rule you are using won’t take effect:

1) Could you please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

2) Grab a new copy of FV Player Pro from https://foliovision.com/my-licenses

Thanks,
Martin

Hello Jonathan,

I checked that page and read what it said:

It worked with the live event code, however after the stream ended the player got assigned the ID for the stream that happened.

You can’t stream a new livestream.

…

If you go to vimeo.com/430080528 you see the stream that happened.

Go live on that stream again and it does not work.

URL and video ID need to be purged and regenerated I think.

So did it play the live stream?

Once it ended and you tried to play again, did it play the recorded stream?

But then if you tried to do a new live stream, it wouldn’t play that, is that correct? We actually do purge the video ID every 2 minutes, so it should play.

You also asked about:

No shot at getting your player controls on the livestream huh?

Unfortunately Vimeo made that impossible by restricting the CORS for the live streams.

Thanks,
Martin

Hello Inderjit,

these black bars are part of the splash image. I also see you are using this to add some padding to the image which make this more obvious:

.the-content img.aligncenter {
    margin: 0 auto;
    padding-bottom: 20px;
    padding-top: 5px;
    float: none;
    width: 100%;
}

Without that rule, this image would fit nicely into your player container.

I’m also not sure how does aligncenter get added to the image tag of FV Player. My guess is that you might be using some plugin or code to set the alignment of all the images in posts and it’s affecting FV Player as well.

Thanks,
Martin

Hello Jonathan,

we have made some improvements and hopefully things will start working now:

1) FV Player – live stream countdown fix for Vimeo live, please reinstall from https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

2) FV Player Pro – fixed to support the https://vimeo.com/event/108386 kind of URLs, please get the new version from https://foliovision.com/my-licenses

3) FV Player Vimeo Live Streaming – fixed to support the https://vimeo.com/event/108386 kind of URLs, please get the new version from https://foliovision.com/my-licenses We also added some code to help us understand why it’s not loading for you.

If the above won’t help, please share an admin login with us if possible.

Once it all works these fixes will be part of the official plugin release.

Thanks,
Martin

Hello Jonathan,

thank you for all the videos, however the issue is simpler – we only need to figure out why the FV Player Vimeo Live Streaming script didn’t load for you. With these fixed plugin versions it should all be working.

Regarding the URLs you are testing – the format like https://vimeo.com/event/108386 or https://player.vimeo.com/video/430080698 is not supported, we only support https://vimeo.com/430080698 This could be improved, but you posted that now you see where we got such URL from, so I haven’t touched that.

Going back to the live stream playback issues – please enable Settings -> FV Player Pro -> Integrations/Compatibility -> Load FV Flowplayer JS everywhere. That will force that script to load everywhere and we will see if that solved your issue.

Also, I found that when I asked you to reinstall FV Player from https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip I didn’t properly generate the minified JavaScript file in it, so please reinstall from that link once again.

You are also using a Cloudflare feature called Rocker loader, although I don’t expect it’s affecting anything here.

Thanks,
Martin

Hello Aerotaxi,

please look up the player in wp-admin -> FV Player and use the export function to send us the player data. Are you sure the splash screen URLs are all set there?

Thanks,
Martin

Hello Jonathan,

I had a look at https://celebrationbeachchurch.com/testing-3 and the first video should play, however – it appears FV Player Vimeo Live plugin is not activated. Could you please double check?

We can improve the parsing to work with URLs like https://vimeo.com/event/66279

Thanks,
Martin

Hello Jonathan,

I see that you are using a Vimeo link which looks like https://vimeo.com/event/{number}/embed while that’s not the actual Vimeo video ID. It should be just https://vimeo.com/428996095 Are you able to get to that URL on Vimeo when posting the live stream?

Regarding the bad license check – please install this plugin https://wordpress.org/plugins/log-http-requests/ and then try to remove the license key, save the settings and then put it back in. Finally go o to wp-admin -> Settings -> Log HTTP Requests and look for the license check check HTTP request. It might end up with some error.

The problem is that the only FV Player Vimeo Live Streaming license check for your site which I ssee is from 4 days ago. We are going to rework the license checks.

I also refunded your second purchase of “FV Player Vimeo Live Streaming”.

Thanks,
Martin

Hello John,

I just realized how to fix this properly.

Could you please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

The license key has the format required by the Flowplayer library. But the above fix will help.

Thanks,
Martin

Hello John,

I see, so the issue is really that just the first part of the license key is being removed.

Please try to put this code into your theme footer.php file, right after wp_footer():

<script>
if( window.fv_flowplayer_conf ) {
  fv_flowplayer_conf.key = 'ENTER THE REAL KEY HERE, including $';
}
</script>

If you have some basic experience with PHP or HTML file editing, you should be able to do this. Please let us know how it goes.

Thanks,
Martin

Hello Leho,

for next FV Player release we have switched to using the add_rewrite_endpoint() WordPress function to add out rewrite rules for the embed codes. Then we still do some filtering to make it compatible with your URL structure. So we no longer check if the rewrite rules are there and you shouldn’t be running into any issues anymore.

You can get the new FV Player version before it’s released here: https://github.com/foliovision/fv-wordpress-flowplayer/archive/384-rewrite-rules.zip

Thanks,
Martin

Hello John,

please send your theme to us as a ZIP file and we will have a look. Is it some freely available theme, or did you make any changes to it?

Thanks,
Martin

Hello John,

the video on https://americandollhouse.com/testing-video/ no longer shows, so I can’t check if this had any effect. However the license key is part of the page HTML code, so the CDN (offloading) would have no effect.

Do you run into the same issue when you use some default WordPRess theme such as Twenty Nineteen or Twenty Twenty? You can use the theme preview feature to test it out quickly, just click through the website menus to some page with a video.

Thanks,
Martin

Hello Edgar,

the lightbox should never be so small, please send over a link to your page so that we can check if it’s a general FV Player issue which we can fix, or if it’s specific to your website and perhaps we can make your code more resilient.

I still need to discuss the playlist options for the preview in editor and for lightbox. Which style would you like to see in lightbox? You could use CSS to hide these playlist items in lightbox. But then there would be no way of switching the items. Or actually there is the playlist menu in controlbar and the prev/next buttons as well.

So perhaps we need a playlist style which just makes it hidden as you can use these control bar buttons.

Thanks,
Martin

Hello John,

please check the license key on https://foliovision.com/my-licenses and make sure you enter that in Settings -> FV Player Pro at the top of the screen, you can see that in Step 6. here: https://foliovision.com/player/basic-setup/installation/pro-extension

I see you are using something different.

Thanks,
Martin

Hello Asad,

we also tested on iOS 13.3.1 where we enabled the low power mode. In that case the video would not autoplay, but show the play button which you can hit and then it plays.

But it seems there are ways around it – to enabled muted autoplay even on low power mode: https://shaktisinghcheema.com/how-to-autoplay-video-on-mobile-devices-on-low-power-mode/

Thanks,
Martin

Hello Denis,

we are finishing the user guide for that FV Player Coconut plugin now: https://foliovision.com/player/securing-your-video/encrypt-videos-directly-wordpress

Thanks,
Martin

Hello Nikolaos,

you said with “another account” – do you mean you hit the head icon in Google Chrome toolbar, log in as somebody else and the issue goes away?

In that case I would say that your Google account might have something stored on YouTube that is affecting this. You said you didn’t had issues with the YouTube start time at https://foliovision.com/player/advanced/custom-start-end-time so it’s possible.

Thanks,
Martin

Hello Kenneth,

sorry about that, this bug was introduced when we added support for staging domains. Now it’s fixed and you can change your domain.

Thanks,
Martin

Hello George,

I don’t remember getting a bug report like this before.

Could you please to check the PHP error logs?

If you are not sure where to get to these logs you can ask your serfver support, or can try to install this plugin: https://wordpress.org/plugins/error-log-monitor/ Then try to save the settigns again see what was added to the logs. There might be some PHP error which shows up every time you save the settings.

Thanks,
Martin

Hello Edgar,

the thing is that when you use the FV Player editor it always preview with the Slider playlist style, no matter what you have set. It’s like that as the Vertical and Text playlist styles wouldn’t work in the narrow FV Player editor preview. I will check the issue with Alec to improve the interface to make sure it’s not confusing like this.

The lightbox view has been coded to also use that Slider playlist style only. We will improve that.

Last thing is that tiny player size which you are getting. What exactly can we see in your 6_prev_next screenshot? I see that player is loaded in lightbox – is that the lightbox provided by FV Player?

Thanks,
Martin

Hello Carlos,

sorry about that, it’s fixed now. Please let us know if you run into any other issue.

Thanks
Martin

Hello Eleonora,

you can check our VAST autoplay demo here: https://foliovision.com/player/demos/vast-ad-with-autoplay

To simulate the experience of a first-time visitor on your website you should be using the guest mode of Google Chrome. Google Chrome remembers if you interacted with videos on a website before and will allow autoplay in such case (even in incognito window). So that guest mode is really useful for testing of autoplay issues.

The skip button is added by the ad unit itself. It must include the proper tag to allow ad skipping. Technically it would be possible to show the skip button regardless of that, but then you might get into a conflict with your ad network.

Thanks,
Martin

Hello Carlos,

we are making it possible to add staging domains now.

Thanks
Martin

Hello Nikolaos,

please let us know if you run into that issue even if you use incognito mode of your browser and what browser on what operating system you are using.

Please also check the video at the end of https://foliovision.com/player/advanced/custom-start-end-time and let us know if it give you the same trouble.

Thanks,
Martin

Hello Nikolaos,

so you want the video to start at 11:20, but when you go and play the video it start at some other time, like for example 13:20 and it shows that as 02:00 ?

Please let us know if you run into that issue even if you use incognito mode of your browser.

I tested on https://bit.ly/2z3Sv6D with Chrome and Firefox and didn’t notice any issue.

Thanks,
Martin

Hello Eleonora,

sorry about the inconvenience. Now you can find your licenses at https://foliovision.com/my-licenses

There is some bug which caused your license to not be linked to your account. It affected some other purchases as well, so we are having a look now.

Thanks,
Martin

Hello Peter,

the video on https://hmk.flicap.com/player-4/ plays fine for me.

Perhaps that countdown plugin is not enabled. So pleaes first open up console (instructions for different browsers can be found here: https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis ), then enable the plugin and open your page and see what appears in that console. There should be some errors in red color.

We were using the WP Deadlines plugin for a countdown and didn’t run into any issues with it. But I guess the one which you use is synchronized with the events.

Thanks,
Martin

Hello dplum,

AWS lets you protect the videos agains hotlinking and some basic video downloading tools. But these days you can get browser extensions which let you download such videos.

We set the minimal expiration time to 900 seconds (15 minutes) to provide a safe minimal time to buffer the video. Recently we did some improvements on that part, so even a much shorter values could be used. With exception of iOS which just doesn’t trigger proper errors for us to catch when the link times out.

But to really protect the videos from downloading you need a proper DRM. FV Player Pro does give you encrypted HLS which is about to get a lot easier with our new plugin which will integrate the Coconut video encoding service.

Then we would like to explore the DRM provided by EzDRM service.

Thanks,
Martin

Hello Roxanne,

the new AWS regions in Milan and Cape Town were added.

If you can’t wait for the new FV Player version, you can reinstall it from this ZIP file: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip You will have to first deactivate and delete the FV Player plugin you are currently using. No data nor settings will be lost. You can replace it using FTP too.

Thanks,
Martin

Hello Joe,

I’m glad to hear that it works for you now. Please let us know if there is anything else.

Thanks,
Martin

Hello Joe,

please check Settings -> FV Player-> Tools -> System Info. There should be some lines like this:

FV Player VAST version:   7.4.15.727
FV Player VAST license:   Valid (next check 2020-05-18 21:50:38 GMT)

Please let us know what you find. I think there must be some error in the license check. If you send that whole System Info to us it will be helpful too.

Thanks,
Martin

Hello Nikolaos,

so your video start is set to 11:20. The video is 36:45. FV Player shows the proper duration of the remaining part – 25:25. And even the part of the video which it shows is correct.

I also tried to seek to 0:55 on your website and the video shows the 3 people in the video converence and view of the school classroom which then rotates to some cleaning wipes and so on.

So perhas I’m missing the point – do you want to just play the video from the 11:20 time, but allow your visitors to seek before that time? That’s not how our start/end feature does. We built it so that it really locks you down to the exact part of the video and nothing else.

Thanks,
Martin

Hello Jacques,

it seems to me that you have progressed on resolving the issue. I tried to post your video to my test site and Video Checker reports that it’s all good. Notice that it reports a lot of details about the video, while in your case it was somehow not able to access it at all:

Mime Type: application/x-mpegURL
Compatibility: CORS headers and crossdomain.xml found
Duration: 00:21:11.02
Video:
Stream #0:1: Video: h264 (Constrained Baseline), yuv420p(tv, bt709), 480x270 [SAR 1:1 DAR 16:9], 23.98 fps, 23.98 tbr, 90k tbn, 47.95 tbc
Stream #0:3: Video: h264 (Main), yuv420p(tv, bt709), 640x360 [SAR 1:1 DAR 16:9], 23.98 fps, 23.98 tbr, 90k tbn, 47.95 tbc
Stream #0:5: Video: h264 (Main), yuv420p(tv, bt709), 1024x576 [SAR 1:1 DAR 16:9], 23.98 fps, 23.98 tbr, 90k tbn, 47.95 tbc
Audio:
Stream #0:0: Audio: aac (LC), 44100 Hz, stereo, fltp
Stream #0:2: Audio: aac (LC), 44100 Hz, stereo, fltp
Stream #0:4: Audio: aac (LC), 44100 Hz, stereo, fltp

Even CORS and crossdomain.xml are fine. And it plays without issues.

So it seems to me all is working now. If you have a minute please let us know what was the issue you had to fix.

Thanks,
Martin

Hello Seorim,

with a bit of luck we might get to this next week.

Thanks,
Martin

Hello Nikolaos,

please provide a link to the page on your website where we can see the issue.

What is the exact YouTube video link you are using?

Thanks,
Martin

Hello David,

I see that you would like to have a custom made splash screen appearing in the player, perhaps with the name of the playlist and then the playlist thumbnails should each represent each video only.

We didn’t had a request like this before. Perhaps you could have a look at the Splash Text feature? https://foliovision.com/player/basic-setup/adding-title-and-splash-text#splash-text

That way you could set a single global splash screen for all the players with playlsit (but not the playlist thumbs) using CSS code and then use Splash Text to differentiate one playlist from another. Perhaps that would work for you if you would like to use a generic image.

Of course it’s something else than pulling it from Vimeo directly, but it’s something you can do even right now.

Thanks,
Martin

Hello James,

browser do what they can to avoid audible autoplay. However at leats in Google Chrome if you have interacted with the videos before, it will allow audible autoplay.

I see that when I open https://foliovision.com/player/demos/video-linking#fvp_iHoDxrz2Plc?t=1m35s I get no sound even though I use our website every day.

So we need to fix this.

Thanks,
Martin

Hello Ellie,

please try to open that mp4 video link directly with your iPhone browser and see if it plays there. If not, then the issue is indeed with the video encoding and not related to FV Player.

In that case we should be able to improve our video checker to detect the encoding issue and at least let you know about it that way.

Thanks,
Martin

Hello Dax,

if the mobile app uses the standard web view to render page HTML loaded from your website it will work, but you should confirm that it will also parse any JavaScript it founds in the HTML.

We had a user using WPMobile, which is an app that loads data from a special plugin which has to run on the website. There were some issues with it as it was not reporting the Android version properly and then FV Player wouldn’t realize it’s Android, but the WPMobile developer did fix that: https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/player-load-stuck-on-three-dots#post-112383

Storing videos offline is more difficult, specially if you want to protect them from unauthorized download. I see that the EzDRM service does provide even offline DRM, but bringing all of that together would be a demanding project.

Thanks,
Martin

Hello Edward,

if you updated from 7.4.21.727.beta, then you sholdn’t be seeing that issue. If you used some older version, then you saw these errors are you were not using the new code yet. So from now on it will be fine.

7.4.22.727.beta is the correct number of the latest FV Player Pro when using the Beta branch.

Thanks,
Martin

Hello David,

we could let you specify a different splash screen, but then it would only be used for the first video in the playlist generated from that showcase and it would add complexity to our code.

What’s the reason for not setting the desired image in Vimeo showcase directly? Please let us know, we are trying to make sure our products fulfilly needs of our users, but at the same time not add too much complexity.

These Vimeo showcases are updated every 15 minutes.

Thanks,
Martin

Hello dplum,

the CSS might work. Perhaps you can just set display: none on .wpfp_custom_popup and that’s it.

But to do this right you should make sure the popup is not there at all.

If you know a bit of PHP coding you can use the code from https://foliovision.com/player/advanced/api-programming -> “Here’s a code to auto-generate a popup for each player” and adjust it to remove $args[‘popup’] based on global $post.

Thanks,
Martin

Hello Hoshang,

I must add that the Vimeo playback in FV Player Pro does require a working license, as we provide that as a service.

However unlike many other paid plugins you can renew the FV Player license at a reduced price, it’s only about 1/3 of normal price.

Thanks,
Martin

Hello Deewin,

we were thinking about supporting some good plugin for related posts, if that list could be limited to posts with FV Player attached to it..

Thanks,
Martin