Hello Arthur,

your video file is missing extension, so then FV Player doesn’t know it’s a HTML5 compatible video and tries to load it with Flash which you don’t have installed.

You can append #.mp4 to the file URL to trick FV Player into thinking it’s a MP4 file, but it would be better to rename that video file to use the actual file extension.

Thanks,
Martin

Hello,

unfortunately it appears we were not able the receive your proper name from PayPal.

The issue might also be with the server which is hosting your videos. Are you on some budget web host? Does your host even permit hosting of video files?

If you are not sure about this and you are serious about online video, you should consider getting a proper CDN service.

Thanks,
Martin

Hello Edgar,

please try to put in a some HTML form instead of FV Player. Will you be able to type into the form input fields which open in such lightbox popup?

When I was asking you to disable the mobile touch gestures I was assuming that the Essential Grid plugin might be using these. Since there is no option to disable it, perhaps it’s their default.

So is their plugin designed to show anything besides simple images which open some post when clicked?

Thanks,
Martin

Hello Deewin,

I posted that link to Github where the FV Player CSS can be seen and I said you need to override that line of CSS. That line makes the elements of the Flowplayer user interface (.fp-ui > *) invisible in the splash state with display: none, so you would have to change that in your theme CS file.

Then I posted another line which should work. If it won’t then this line from our CSS guide at https://foliovision.com/player/advanced/css-tips-and-fixes should give you a good start:

To boost the importance of the CSS rule make sure you prepend more selector classes or IDs in front of it. Just adding #content should help with most templates.

Thanks,
Martin

Hello Carl,

the workaround is that you open a player for editing, which gives you the preview of the single video associated. Then you can click the “Add another video into playlist” button which gives you the playlist editing mode where you can actually enter the player/playlist name.

Thanks,
Martin

Hello Deewin,

when we post these CSS tweaks, we assume that you have some knowledge of how it works. So please try to do that, as we cannot provide support for any customization out there.

At the same time we want to make sure our player covers the video publisher needs. So if you have a new mode of the controlbar operation in mind, or perhaps you are trying to mimick a popular player, we are happy to hear about your suggestions.

Thanks,
Martin

Hello Carl,

you can only enter that name if you are editing a playlist.

But we already got a request to improve this – one of our users would like to keep using that field to label his player internaly, without showing that information in front-end. He ended up clicking the button to add another playlist button, that opens the playlist editing mode, where you can fill in that field, and then just saving the player.

So we will come up with some plan.

Thanks,
Martin

Hello Edgar,

that Essential Grid seems to use Fancybox for the lightbox effect, just like FV Player.

But there is something handling swipe and perhaps other gestures on mobile devices and that is blocking our player from starting the playback. That’s why my recommendation is:

Please try to disable the dragging or touch destures for the lightbox and it should work.

We also have a paid service to make FV Player work with your theme: https://foliovision.com/downloads/making-player-theme Perhaps you would prefer that, although if code your own themes, we can provide more troubleshooting steps to you to figure this out.

Thanks,
Martin

Hello Kristin,

yes, if you decide to use BunnyCDN, that’s what you will have to do. It supports signed URLs too, here’s our guide for that: https://foliovision.com/player/video-hosting/using-bunnycdn-with-fvplayer-pro However instead of creating the Storage Zone you would have to only provide your S3 bucket URL along with the AWS access key. And I see the BunnyCDN interface has changed a bit too.

Thanks,
Martin

Hello Edgar,

why did you decide not to use the FV Player lightbox function? This way it’s just more complex. Although I see that with Essential Grid you are able to load each item with Ajax.

Please try to disable the dragging or touch destures for the lightbox and it should work.

Thanks,
Martin

Hello Desi,

do did that fix the issue?

If it’s still loading twice I think the issue remains, as loading jQuery the second time causes some of the hooks from the first instance to stop working.

Thanks,
Martin

Hello saruti,

unfortunately your picture didn’t make it through.

Are you saying there is no red FV Player icon above your post editor? You can see how it looks like here: https://foliovision.com/player/basic-setup/start-up-guide#insert-videos

If you are using Gutenberg, you need to use the FV Player block.

Alternatively you can post your player at wp-admin -> FV Player, then copy the shortcode from there and paste it anywhere you need it to be. Since it’s a standard WordPress feature, almost every editor does support it.

Thanks,
Martin

Hello Kristin,

what is the location of the S3 bucket and what is the user location? If the bucket is in one of the USA AWS datacenters and the user is in Europe or Asia, there is a bigger chance of issues like this.

Although it shouldn’t certainly go back to the first video. I’ll test that carefully now.

We had a bad week – one of the video membership websites which we worked on had a ton of similar issues with encrypted HLS streams. The CDN would fail to pull the video files from the origin server for user in Europe and Asia. We even deployed a secondary backup CDN for these visitors.

But then it turned out there was some issue with routing which was outside of reach of our CDN and VPS providers and once it got fixed, all the issues just disappeared.

What I’m saying is that if your are reaching global audience, you should by using CloudFront together with S3. It does come at a higher price though. A much cheaper option is BunnyCDN, which can pull from S3 buckets using signed URLs. It’s also easier to setup, although we don’t have a guide for such combination (AWS S3 as file storage and BunnyCDN for delivery).

Thanks,
Martin

Hello Arthur,

please check your videos without our video checker and let us know what you get: https://foliovision.com/player/basic-setup/how-to-use-video-checker

It seems to me you must simply be linking to your videos using http:// and that’s no longer working on https:// enabled websites in new Chrome and perhaps even the other browsers.

Thanks,
Martin

Hello xiaoyuhsj,

as it says in the Ad Sense Help -> Video publisher policy guide:

Publishers cannot use interactive media ads products to monetize YouTube-hosted content. For YouTube content, publishers must monetize through the YouTube Partner Program.

— https://support.google.com/adsense/answer/3522024?visit_id=637230205771023634-1481022754&rd=1

Thanks,
Martin

Hello Deewin,

I will have to check your feature request with Alec. Yesterday I could imagine this as an useful addition, but now it seems to me it will just make FV Player code more complex, while we are working on improving the workflow for HLS encoding, which makes this quality switching feature less interesting.

We could do it as a custom programming job for your website, but we would have to guareantee it will keep working, so it’s really not that easy.

Thanks,
Martin

Hello Kristin,

at this point it’s there to serve our upcoming FV Player Coconut plugin. With that plugin you pick your video from your Amazon S3 or DigitalOcean Spaces bucket and have it encoded, encrypted and stored in the bucket of your choice, all in single step. It also generates these timeline previews.

But we will have a look if other video encoding services could create the timeline previews in the same format.

Thanks,
Martin

Hello Iggy,

we have used the Rocket.Chat without any issues.

The question about a chat plugin to provide the features which you mentioned is pretty wide, which is why Juraj never got back to you. Did you found any plugin like that and did you run into issues when using it with FV Player, or do you just wonder how to put it over the video?

Thanks,
Martin

Hello Deewin,

I see, when you enter 0 for Bottom Margin it thinks it’s empty end puts in the default value.

We have prepared a fix for this for the next FV Player release.

To get the fix right now you can reinstall FV Player from this ZIP file: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the FV Player plugin you are currently using. No data nor settings will be lost. You can replace it with FTP too.

Thanks,
Martin

Helllo Deewin,

I see that we could improve the quality switching to work the way you described. We already have multiple slots for different video sources, so we could make it work if each quality would match on of these quality prefixes, like -hd, -sd or -mobile. Making it totally independent would be a bigger project.

However a HLS stream is a much more robust way of streaming video and currently we are mostly working on allowing a simple workflow for video posting which will include real stream encryption.

The obsfucation of video URLs in the source code could work, it would be a handy feature. These URLs would still have to be decoded somewhere, but even if it happens in JavaScript it would make it so much harder to just parse the HTML for the video links.

What I would recommend instead of that would be to restrict the referrers on your video hosting servers. That way you can block anybody who might try to hotlink your video.

Thanks,
Martin

Hello Binson,

I’m sorry that this took so long, but the fix has been prepared for the next release.

To get the fix right now you can reinstall FV Player from this ZIP file: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the FV Player plugin you are currently using. No data nor settings will be lost. You can replace it with FTP too.

Thanks,
Martin

Hello Miles,

please check that “Mixed content” warning at the end of that video checker message. You need to link to your video using https://

I see we should be shortening that video URL in that popup and change this kind of Mixed content message from a warning to a full-blown error as it’s so important for Chrome now.

Thanks,
Martin

Hello Kristin,

weI have worked on fixing this – it no longer jumps to the start of the video for a second when recovering.

You can test here: https://foliovision.com/player/demos/amazon-signed-urls#fvpexpirelow Play the video for 5 seconds and then seek into unbuffered position and you will get a smoother behavior.

Although the error message still blinks for a fraction of second.

I see that “that start of video blinking for a second” issue should be improved for the Quality Switching too.

Thanks,
Martin

Hello Max,

I see you are using FV Player 7.4.14.727. I was able to reproduce the issue, using Safari on iPhone with iOS 13.3.1.

When I load your page I can sometimes see errors like “The network connection has stalled” in the browser debug console, it sometimes causes even the video splash screens to not load. So perhaps your website host doesn’t like you to host large files on it and it triggers these errors.

But I was able to play the videos through without interruption, it would “only” popup that message about video stalling basically every second.

Please upgrade to FV Player 7.4.17.727, which was released yesterday. It uses a better way of detecting a video which stops loading half-way through for iOS.

Hello Kristin,

that fix will have to be in FV Player Pro, we will work on that.

Thanks,
Martin

Hello Daniel,

FV Player 7.4.17.727 has been released and it includes that fix which we created.

Thanks,
Martin

Hello Michel,

we have built a plugin for this, but then Vimeo has blocked 3rd party players from playing these live streams.

So the way it works is that while the stream is live it’s showing as a standard Vimeo iframe and when the stream is not live anymore and it gets archived it embed with FV Player propery: https://foliovision.com/downloads/fv-player-vimeo-live

Thanks,
Martin

Hello Kristin,

we can improve that video reload to not show first few seconds of the video at the start.

We can also detect long videos and use longer video link TTL on them to prevent this issue as well.

Thanks,
Martin

Hello Jp,

please install Twenty Twenty theme and preview the website with it. Your live website won’t be affected. You will just have to use the menu in that preview to navigate to some post or page with a video.

Another thing to try is to enable your browse JavaScript console (usualy Ctrl + Shift + J, or check instructions for your browser here: https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis ) and reload the page. Then see if there are any errors on that console.

I’m not sure what could be giving you “Domain Unable To Connect” error. Is that some plugin, or does the web browse give that back?

Thanks,
Martin

Hello Enrico,

unfortunately just like that response says – the license you are using is indeed expired.

Thanks,
Martin

Hello Kiran,

what Juraj means is that if you don’t use Cloudfront with the S3 bucket which contains a HLS video from MediaConvert you have to make sure the files are stored with the public permissions, see steps 21 and 22 below the “File permissions” heading here: https://foliovision.com/player/securing-your-video/mediaconvert-encrypted-hls-guide

Also, the guide mentions “please be aware of the fact that every steps about download protection or privacy need to be skipped” and I can see you are using the signed URLs. But once the video files are made public it should not matter.

Thanks,
Martin

Hello Kristin,

thakn you for the video. It appears the video did recover once you hit that reload button. I understand that it’s far from ideal, but since iPhone won’t report any video error for an expired AWS S3 link, there is not much we can do.

What would really help would be if AWS S3 could be configured to return a HTTP 404 error for an expired link, rather than HTTP 403. That way iPhone would surely detect the issue. But I checked Cloudfront and BunnyCDN, both of which can work with S3 and they both return HTTP 403 when the signatue is expired.

—–

I have worked on fixing this – checking some of the less documented iOS Safari video events and putting together something that does:

1) reload the video path if the signature ran out of time while watching the video as it was progressing
2) relaod the video path if you seek into an unbuffered path and the signature is expired

And there is no user interaction required.

You can test that new version using iPhone on https://foliovision.com/player/demos/amazon-signed-urls#fvpexpirelow

You can also download the new plugin version with the fix here: https://github.com/foliovision/fv-wordpress-flowplayer/archive/294-ios-403-recovery.zip

Thanks,
Martin

Hello Oluwajoba,

does VideoPress used HLS format? I noticed such problem with some of the HLS streams when playing in browser like Firefox or Chrome on a desktop computer – it hs to use the HLS.js to play as these browser don’t support HLS natively and it has some minor issues like that with some of the streams.

Thanks,
Martin

Hello,

we found that email, there is a screenshot of your https://foliovision.com/my-license page where you can see the “Download FV Player Pro” button.

Also check our FV Player Pro guide here, you don’t have to download the ZIP file by hand: https://foliovision.com/player/basic-setup/installation/pro-extension

However that license is on the co…..mt@aol.com email address.

Please let us know if there are still some issues.

Thanks,
Martin

Hello Kristin,

please check if you have enabled Settings -> FV Player Pro -> Hosting -> Amazon S3 Protected Content -> “Amazon S3 Ajax (Pro)”.

Then clicking that reload arrow below the “Video loading has stalled error, click to reload” message will fix the video playback.

I see that setting should just be enabled by default for Pro users as that’s what can keep the video playing even if the link times out. You can try that on this special link where the S3 link expiration was set to 5 seconds: https://foliovision.com/player/demos/amazon-signed-urls#fvpexpirelow

Play the video and let it play for at least 5 seconds and then seek into the unbuffered part of that video. You will see that it fails to seek, but recovers and continues playback.

However I see the issue on iPhone – when you seek into an unbuffered position of video, it refuses to report any playback error if the HTTP response code is 403 – which is the case of an expired link to Amazon S3. That’s why we check how the playback is progressing and if it’s not progressing for too long, we do show that error message to allow people to recover the playback.

How long are your videos? I wonder why they won’t be fully buffered if the user watches it for 15 minutes.

Thanks,
Martin

Hello kambiumdt,

it’s strange that the Video Checker doesn’t show up for you.

What about when you edit the video using step 6. from this guide? https://foliovision.com/player/basic-setup/start-up-guide#insert-videos

Also, do you see any errors on browser JavaScript console when you try to play the video? Here’s how to enable that console: https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis Once you open that console, reload your page and try to play the video please.

Thanks,
Martin

Hello Leland,

please provide a link to the page where we can see the issue. We had one more report like this, but it was with FV Player Pro 7.4.15.727 – the older version without the fix.

Thanks,
Martin

I mean it will work once you update the plugin.

Thanks,
Martin

Hello David,

will enabling Settings -> FV Player Pro -> Integration/Compatibility -> Load FV Flowplayer JS everywhere fix the issue?

If not, is there any JavaScript event your them triggers when it loads content with Ajax? If you know how to add JavaScript hooks, you can call fv_player_load() on that event, similar to this:

<script>
window.almComplete = function(alm){
  fv_player_load();
};
</script>

Thanks,
Martin

Hello kambiumdt,

Let’s Encrypt doesn’t work on bar IP addresses: https://community.letsencrypt.org/t/ssl-on-a-ip-instead-of-domain/90635

So VLC is probably ignoring the certificate errors.

Thanks,
Martin

Hello Andrew,

I found that the issue is caused by the uk-fade-scale-02 CSS animation. Please try to disable any animations for the element where the player is placed in and it will work.

It seems you are using some fancy theme, so hopefully it has a setting to disable the animation of the element.

Thanks,
Martin

Hello guitarravia,

we added some recommendation on what CSS to use here: https://foliovision.com/player/advanced/css-tips-and-fixes#popup-cover

Please make sure you also read the introduction to that documentation page. It tells you how to really make sure your CSS rules take priority.

Normally the popups have some margin at the bottom to make sure the player controlbar stays visible and also some spacing at the top to leave the share bar visible.

Thanks,
Martin

Hello Daniel,

I did get the issue once today on the “Dark side of the earth” video here: https://foliovision.com/player/demos/interactive-transcript Reloading the page did fix the issue and it didn’t occur again.

Thanks,
Martin

Hello Manfred,

it appears some plugin or (more likely) your theme is using this script to animate the page when you open some link: http://git.blivesta.com/animsition/

It’s somehow picking up the fullscreen event.

Perhaps you can try to remove the respective file from your theme for a test and see if it helps.

Thanks,
Martin

Hello anshbhawnani,

you can either use the HLS encryption, as provided by FV Player Pro, or figure out how to use Apple FairPlay together with it.

We are also preparing a Coconut.co integration with FV Player which will make posting encrypted videos easy, unlike the complex AWS workflows which we support in FV Player Pro.

Thanks,
Martin

Hello Federico,

if we add an option for this, it must be done in a way that a slightly experienced web developer won’t be able to adjust the color by using the browser developer tools.

If we let you know where to change it, it must be done in a way that won’t be reverted when the plugin gets updated.

So this is not trivial. I’ll keep thinking about it and once I have something I will check it with Alec.

Thanks,
Martin

Hello Edward,

I tried to check the changelog and it just worked. It appears something must be wrong with your FV Player Pro, perhaps there is a file missing (although could fv-player-pro/fv-player-pro.php be missing? I don’t think so, without it the plugin wouldn’t load at all), or something it wrong with your file paths.

Are we using some fopen improperly? Do you have a full trace of the error available? Our plugin doesn’t work directly with fopen in the upgrade part, so it must be coming from some WordPress function.

I updated the FV Player Pro changelog here: https://foliovision.com/player/advanced/changelog/fv-player-pro

Thanks,
Martin

Hello felinskyi,

FV Player Pro 7.4.16.727 has been released and it fixes this issue.

Thanks,
Martin

Hello Calvin,

thank you for giving it a try, we will make that fix part of the next FV Player release.

Thanks,
Martin

Hello Calvin,

are you using any other plugin which might be using Mailchimp API?

Thanks,
Martin

Hello Alex,

3) I like this idea, I will have to check it with Alec though.

Thanks,
Martin