Hello Bruno,

FV Player VAST 7.4.9.727 is out and it fixes the issue – now AdBlock doesn’t break anything.

Thanks,
Martin

Hello Edward,

we don’t do anything to block any IP address.

So are you saying your browser was not able to connect at all? Could you please share your IP address with us?

Thanks,
Martin

Hello Philip,

FV Player Pro 7.4.12.727.beta is out and it fixes the issue.

Unless you are using any of the latest features it’s better to stick to the Release version. There is a “FV Player Pro: You are currently using the beta release which gives you the following beta improvements:” note in Settings -> FV Player Pro screen which gives you an idea about what the Beta is about, although I see it doesn’t mention these changes to video ad skip button, so I’ll fix that.

Thanks,
Martin

Hello Philip,

I see the issue appears if the “Default ad skip time” is set to the same time as “Enter the number of seconds after which an ad can be skipped if longer than seconds.”

You are setting both to 15, so for a really quick workaround you can set it to 14 and 15 and we will work on the fix in the meantime.

Thanks,
Martin

Hello Rosemary,

please check with the Events Calendar developers to see if they use the standard Screen Options or custom post types. Do they stick to what WordPress provides, or do they do something custom about it?

Our plugin clones the usermeta values stored under the following keys: https://github.com/foliovision/fv-clone-screen-options/blob/master/fv-screen-options.php#L32-L37

Notice how that tried to run it for all the registered post types: https://github.com/foliovision/fv-clone-screen-options/blob/master/fv-screen-options.php#L24

If you send that to Event Calendar developers, they should be able to make some suggestion. Either they are doing something non-standard or maybe they are registering their custom post type too late. We run the clone process on admin_init action with priority of 10.

Thanks,
Martin

Hello Richard,

Could you please reinstall FV Thoughtful Comments from this link? https://github.com/foliovision/thoughtful-comments/archive/master.zip

To do that you will have to first deactivate and delete the current plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings will be lost. Or you can replace the plugin files via FTP.

It will get rid of these warnings. It’s due to a change in WordPress 5.3.

Thanks,
Martin

Hello Pádraig,

thank you for the bug report. We have prepared it for the next release.

If you want it now you can just reinstall FV Player from this file: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

The issue was that we wanted to make sure the fullscreen exit button is visible during the video loading to make it possible to exit the playback even before the video has finished loading. For example the video might just be loading for too long, or it might end with an error and user needs to be able to exit.

Thanks,
Martin

Hello Bruno,

it works for me on Chrome and Firefox and even Safari (12.1.1) on mac OS 10.12.6.

Please let us know what browser on what operating system you are using. Also test the video on https://foliovision.com/

Thanks,
Martin

Hello Edward,

1) what video type are you using? If is an MP4 or HLS video, or YouTube?

2) Please open the page where you video should be and then open the source code. In Chrome it’s View -> Developer -> View Source, in Firefox it’s Tools -> Web Developer -> Page Source.

You will get a new browser tab full of HTML code. Please use the Find feature (in Chrome it’s Edit -> Find -> Find…, in Firefox it’s Edit -> Find in This Page) to look for “video_checker” (without the quotes). Do you get any results?

3) Using the same Find feature, look for “video-checker.js” (without the quotes). Do you get any results?

Thanks,
Martin

Hello Nicola,

this is fixed i FV Player Pro 7.4.10.727.beta which was released now.

Please note that the FV Player Pro has to be switched to Beta, here’s how it’s done: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta If you don’t see that update being available, you have to switch to beta first.

Thanks,
Martin

Hello Edward,

yes, I would like to do a new release tomorrow.

Thanks,
Martin

Hello Amir,

please try with a default WordPress theme. You can use the WordPress theme preview function, it’s quite good for this kind of tasks.

Do you see the same issue even if you seek in the video? Or does it only appear when the page is still loading?

You should be checking using the browser developer tools to see what is moving the div class=”fp-preload” element.

If you want to solve this quickly, we are happy to help you right on your website, just order our Making FV Player work with your theme service.

Thanks,
Martin

Hello Andrew,

could you please share your access token with us (we won’t publish it and you can use a service like https://revealit.me too) so we can check?

But we still should rework FV Player Pro to work with OAuth and let you reauthenticate that way and get rid of the warning once and for all.

Thanks,
Martin

Hello Egbert,

we have prepared this fix for the next release.

Could you please grab a fresh copy of the plugin from https://foliovision.com/my-licenses and put it up on your website to see if it really works the way it should?

To do that you will have to first deactivate and delete the current FV Player VAST plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello Daniel,

I would like to test this on Windows, perhaps the issue only occurs there.

Please provide a simple page where we can see the issue or a ID of your Vimeo video.

Thanks,
Martin

Hello Amir,

the issue is with the js-cookie library which FV Player bundles in the JavaScript file. I’m not sure why it wasn’t a problem until the 7.4.0.727 release, but we did change the way we minify our JavaScript files in that release.

So we will probably make sure that file is only loaded when it’s needed – if the FV Player playback position saving is enabled AND the user is not logged in AND the user’s web browser is not supporting localStorage. It’s really only needed for a small fraction of users.

Thanks,
Martin

Hello Neil,

to conclude this forum thread – we found a bug in the base Flowplayer library where the playlist menu was indeed clickable on mobile even when it was not visible.

The fix was applied to your website and will be in the next FV Player version as well.

Also, if you don’t want the playlist menu to show at all you can use the CSS tweak which we added into our guide: https://foliovision.com/player/advanced/css-tips-and-fixes#hide-item-button

Thanks,
Martin

Hello Tucker,

the video on https://www.ncwlife.com/ncwlife-evening-news-november-11-2019/ worked for me on iPhone with iOS 12.4.3 without issues. The way it works is that the YouTube video requires another tap if it shows after a MP4 video ad.

We are also working on fixing that playlist menu which shouldn’t appear if there is a video ad.

The Video Checker checks the video encoding and YouTube is taking care of the video encoding automatically, so there is no point in checking it. But perhaps it would be good to know if the video is still there for example.

Thanks,
Martin

Hello Ghostmk,

unfortunately due to open nature of HTML5 the video URL will always be traceable.

We could potentially hide the m3u8 file for HLS streams, but we would still have to keep it there for iOS users. Although now that iOS 13 supports Media Source Extensions a lot more might be possible in the future.

Thanks,
Martin

Hello Daniel,

are you able to reproduce the issue using the Vimeo player? Perhaps there is a problem with one of the video qualities – it might be the 540p quality, so if you switch to that in Vimeo player you might get the same issue.

Otherwise we might be missing something in the MPEG-DASH parsing.

Thanks,
Martin

Hello Daniel,

is the JavaScript console output not enough?

are you creating that VTT chapters file based on the loop points which you get using the FV Player Pro AB loop feature? Please let us know, perhaps we can improve your workflow by letting you add these chapters in the FV Player Editor without need for any VTT file.

Thanks,
Martin

Hello turbokingspoker,

make sure you clear your WordPress cache. Here is a link which opens your page without CSS optimization and the controlbar works there: https://turbokingspoker.com/zzz-video-128/?test=1

I’m glad we are not far from fixing this now, I just need to test different edge cases – better think about automating that part too.

Thanks,
Martin

Hello reza,

what code do you put in to show your form and have it processed properly? Is it HTML code? Would something like this help?

<input type="hidden" name="post_title" value="%post_title%" />

Perhaps we could provide such replacement tags. Although I would prefer if FV Player could just work well out of the box with some good form processor plugin.

Thanks,
Martin

Hello tbtnoas,

we are currently concentrating on a easier workflow for encrypted HLS streams. Once you upload the video to your video hosting (S3 or Digital Ocean Spaces) it should be a 1 click action to encrypt it.

With Cloudflare Workers you can potentially add URL tokens, but it’s a part of the Cloudflare Business plan too. Another thing it can do is to fetch files from private video CDNs, such as Backblaze – you already sent a link for that.

Thanks,
Martin

Hello Andrew,

1) Could you please try to reproduce the same bug on some other website? Best if you can get a fresh new site.

2) Does it work if you only post a simple MP4 video and deactivate FV Player Pro for a moment?

3) Are you aware of any specific wpDiscuz setting that might be triggering this issue?

We can provide further troubleshooting steps, or we can fix the issue for your right on your website, or provide guidance for the wpDiscuz team if the issue is on their end if you order our Pro support: https://foliovision.com/pro-support

Thanks,
Martin

Hello Andrew,

we haven’t heard of an issue like this before. Does it work if you post a playlist of the https://s3-eu-west-1.amazonaws.com/fv-player-unprotected/dominika-960-31_HD.mp4 video and then one of your Vimeo videos?

Please let us also know what browser you use.

Thanks,
Martin

Hello Bill,

we have worked on the fix and it works well for us.

Could you please reinstall FV Player from this link to see if it all works for you as well? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

Then also grab a new copy of FV Player Pro from https://foliovision.com/my-licenses and also switch it to beta (how to).

To be able to reinstall a plugin you will have to first deactivate and delete the current FV Player and FV Player Pro plugins you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then you will be able to enable the Settings -> FV Player -> Sidewide Flowplayer Defaults -> Force HD Playback setting.

Thanks,
Martin

Hello Bill,

I see you are using Settings -> FV Player Pro -> Hosting -> Vimeo (Pro) -> Disable MPEG-DASH.

We are working on a new setting which will force the videos to play in HD, unless user selects a lower quality by hand. Some website require the videos to load instantly, while other require top video quality, so it’s making sense to have such setting.

Thanks,
Martin

Hello Chris,

that’s strange, but you can still scroll down the settings page a bit and hit any of the “Save All Changes” buttons.

Thanks,
Martin

Hello Sideeque,

1) Perhaps you can figure out what was the CSS change which caused the issuewith your theme. We didn’t had anybody else report this issue yet. It’s true that there was a change in player HTML code – we now use proper image tags for splash screens – the advantage is that we can support image lazy loading that way.

2) Hopefully it works for you, if not, it would require a deeper look. Perhaps it’s simple enough and we could cover that in that “Making FV Player work with your theme” job I was mentioning.

Thanks,
Martin

Hello Sideeque,

1) Video player play icon – I see your theme is adding in some custom play icon. We are happy to fix this issue on your website if you order or Making FV Player work with your theme service.

2) I can see the modal window with Gravity Forms won’t load properly – it’s covered by FV Player lightbox. That’s because it’s trying to act clever and it also hooks onto the Colorbox markup. The reason for that is that Colorbox was the previous lightbox library in FV Player, so we wanted to retain backward compatibility that way.

I tried to fix this, you can reinstall FV Player from this link and clear your browser cache and see if it helped: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To reinstall FV Player you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello Viet Anh,

I figured out how FV Player Pro could be slowing down your entire website – perhaps your web host is blocking access to Vimeo API (api.vimeo.com web host).

Please check Settings -> FV Player -> Hosting -> Vimeo (Pro) -> Access token. There should be a text like this:

Your Vimeo access token has been successfully verified (last check: Tue, 29 Oct 2019 13:30:16 +0000)

Can you see that text? If so, what is the date on it?

Perhaps if fails to check your Vimeo API key and then it tries to check it again and again forever – slowing every pageload. We only run the check in wp-admin and we only run the check once in 6 hours, but perhaps there is some issue in that part of code.

Thanks,
Martin

Hello Reza,

I understand that, please let us know about what I asked before:

so does that work with our Settings -> FV Player -> Actions -> Custom Popups feature?

How does the form embed code look like? I’m trying to see if we could provide some general replacement tags which would make it possible for you to track the post title where the FV Player was showing the popup.

We need to see how your form integrates with FV Player.

Thanks,
Martin

Hello Chris,

you can put in the correct key and hit the enter key, that will save it. We are going to create a new licensing screen with the extensions listed on it.

Thanks,
Martin

Hello Viet Anh,

are you sure the error which you are getting is HTTP 505? That one means that the HTTP version is not supported.

Also, you said you can’t install FV Player, but from the System Info it seems it’s all running properly. So did you try to reinstall it, but was not able to?

You also said:

my website suddenly get slower and sometimes cause 505 Internal Server Error.

When that happened could you see an increase in your server load? You mentioned the server load was as 80%.

Is there anything in the PHP slow log showing up at that time? What about the PHP error log? Is there any request logged in the access logs which seems to be repating a lot?

If you are not sure about this, it’s best to try to ask your server technical support.

It’s true that loading the Vimeo videos in FV Player Pro does run some WP Ajax call which can increase the server load if you get hundreds of video plays every minute. Is that the case? We added that “Turbocharge Ajax Vimeo loading” option to prevent exactly this issue. Are you sure you purged your Litespeed cache? Unless you did your visitors might be still getting the old page HTML code without the Turbocharge Ajax Vimeo loading enabled in it.

Thanks,
Martin

Hello Vadim,

it’s actually some stray code from times when FV Player 7 was in beta. We will get it removed now.

Thank you for the bug report!

Martin

Hello Bill,

please get rid of the “-hd” postfix in the Vimeo URL. It seems it prevents FV Player Pro from loading the MPEG-DASH stream for you. That might be the reason why the quality switching button doesn’t appear.

You are also not using the latest FV Player and FV Player Pro, however there were not changes to ABR recently.

Thanks,
Martin

Hello JF,

FV Player 7.4.7.727 is out and it lists the player author if you enable it in Screen Options. It also limits the listing of players for Contributor and Author user roles.

Thanks,
Martin

Hello Reza,

it largely depends on how do you show that popup form at the end of the video. Do you use Settings -> FV Player -> Actions -> Custom Popups with some HTML code?

Thanks,
Martin

Hello Greg,

thank you for the bug report. It has been fixed and FV Player 7.4.7.727 has been released.

Thanks,
Martin

Hello Reza,

caption=”” is the correct shortcode argument.

17 events for 3 video plays sound fine, as there are different video categories:

* Video start
* Video first quartile
* Video second quartile
* Video third quartile
* Video complete quartile
* Video / Seconds played

So if you want to just see the number of plays per video, look for “Video start” event category only.

For more information check our Using Google Analytics with FV Player guide.

Thanks,
Martin

Hello Greg,

fix for this issue will be part of the next FV Player release.

If you need it faster you can reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello Bill,

the logic which is in place is optimized to start playing the video as quickly as possible. Then it uses ABR to switch to higher video quality depending on the video player size, retina capability and network bandwidth.

If you switch to a different quality using the control bar button it remembers that and any other videos which you play on that website will start with that quality right away.

Perhaps we should tweak it to start video with the quality which is matching the video player size instead.

Thanks,
Martin

Hello Kendell,

is that fv_track_complete trigger working well?

If so, then you are not far off – that flowplayer( function(api,root) … part is only executed when loading the player. So you are too late to add a finish event there. Instead you should just bind it to the api variable which is passed to that fv_track_complete callback function, so here’s that code part:

jQuery('.flowplayer').on('fv_track_complete', function(e,api,video_name) {
  api.bind(....)
});

Thanks,
Martin

Hello Vj,

I can confirm missing chapters when using a video ad in FV Player Pro is a bug, we will work on fixing this.

Thanks,
Martin

Hello Greg,

I see that even if step is set to 0.5x, the 0.25x option still appears. We will fix that.

Thanks,
Martin

Hello Christopher,

thank you for reporting these documentation issues, we will get them fixed.

If the video plays fine, but it gives you a 404 error in the FV Player Video Checker, then perhaps it’s getting blocked by your server. Are you hosting the video on your own webserver hosting account, or is it on some CDN?

Thanks,
Martin

Hello Greg,

please check Settings -> FV Player -> Sidewide FV Player Defaults -> Speed Step.

Thanks,
Martin

Hello Stuart,

I tried to play the video in an older Chromium version (it’s the open source version of Chrome) and it’s failing in that one as well. So if there is a bug in Chrome, it’s around for a while.

I can only suggest you to try some other encoder.

Thanks,
Martin

Hello John,

I’m sorry to hear about such trouble. Perhaps there was a glitch on the Vimeo end.

Thanks,
Martin