Hello Paul,

PHP 5.2 even has some security issues, it should really be updated. We did test our plugins with it to avoid syntax issues as some of the statements are not supported in that old PHP version, but we don’t check all the plugin functions in it.

What’s left is trying

define( 'WP_DEBUG_LOG', true );

and then checking wp-content/debug.log. As WordPress.org suggests:

Note that this allows you to write to /wp-content/debug.log using PHP’s built in error_log() function, which can be useful for instance when debugging AJAX events.

And that’s just what we need.

Thanks,
Martin

Hello Paul,

I improved the code appearance to handle SQL statements better and added a note for you to use the pre tag below the forum reply form.

What you provided works fine for me. I’m able to edit it just fine. But it’s not a playlist, just a single video. Are you sure you are having issues with that one?

I see you are using PHP 5.2.17 so I wonder if the issue could be caused by that. Are you able to switch to PHP 5.4, 5.5 or 5.6 easily? You can do that relatively easy – at least in comparison to switching to PHP 7.

Another thing is that there should be no hourglass icon and no black window opening. It should be white with a spinning icon – same as when you hit “Add new” on wp-admin -> FV Player screen. So some plugin might be causing a conflict here.

Thanks,
Martin

Hello Paul,

you can use the export function found in wp-admin -> FV Player. If that won’t help with our troubleshooting, then a SQL export of the wp_fv_player_* tables would be great.

The wp-content/debug.log only appears if you also use this, so please check that:

define( 'WP_DEBUG_LOG', true );

Hello Paul,

so it appears that the Ajax loading of the playlist data fails.

Could you please try to clone that player on wp-admin -> FV Player screen and see if you can edit that one?

Please also provide the export of that player by using the export function found in each table row in wp-admin -> FV Player.

Last thing – do you see any new entry in your PHP error log when you open that player in editor?

Thanks,
Martin

Hello Matronix,

please head over to your site wp-admin -> FV Player where you can see a list of all the players stored in database. There you can export the player with ID 2. Please paste the export data here.

Thanks,
Martin

Hello Davide,

the MP4 solution is not perfect (sometimes a bit less reliable in Asia), but it works as only a fraction of viewers will get these MP4 files.

So let me release a new FV Player Pro version which will address this.

FV Player also includes a warning which popups up above the video if there are playback issues. It suggests the users to use a modern browser on their phone like Chrome or Firefox. This was not appearing on your mobile and now I see why, I prepared a fix for that too.

Thanks,
Martin

Hello Davide,

seems like the only safe option is to let these old Samsung browsers use MP4 files. My Android 5.1.1 which is SamsungBrowser/3.3 Chrome/38 just won’t let me initialize MPEG-DASH nor HLS.js properly.

Practically speaking using MP4 means that there are less CDN servers with the video, so in some part of the world it might be slower to load. We had reports of such issues in Asia when using MP4.

Thanks,
Martin

Hello Betwin,

we did some experiments with the auto renewal, but currently it’s disabled as it didn’t work well when purchasing a product subscription and a one-time only service.

Sorry about the inconvenience.

In your case I found that the meta information was badly aligned, so I fixed that and cancelled the subscription. You can still renew your license at $28 for another year before November 28th.

Thanks,
Martin

Hello egghead,

we just had a similar (or the same question) here: https://foliovision.com/support/fv-wordpress-flowplayer/requests-and-feedback/can-ad-time-remaining-messages-on-intros-outros-be-disabled

Please let us know if that helps.

Thanks,
Martin

Hello Davide,

I found an issue when using the built-in browser on my Samsung with Android 5.1.1 on https://foliovision.com/player/demos/roll-custom-video -> scroll down to the “VIMEO VIDEO WITH ANOTHER VIMEO VIDEO IN PRE-ROLL” video. I see that the video doesn’t play after the ad. I will check it out in depth.

Thanks,
Martin

Hello dplum,

you can append your wrapper div ID attribute, like this:

#content .flowplayer.is-cva .fv-cva-time {display: none;}

In the worst case you can use !important rule

Thanks,
Martin

Hello Davide,

please post your mobile browser user agent, you can find it here: https://www.whatsmyua.info/

We mainly need the “Chrome/70.0.3538.110” part of it and the Android version. But is that GT-I9060i which uses Android 4.4.4?

Please also let us know what video hosting are you using and if the situation improves if you disable the video ads.

Thanks,
Martin

Hello dplum,

FV Player doesn’t have a field for custom CSS, but we will discuss adding it.

You need to put that CSS code to your theme CSS or to any custom CSS field which your theme might have.

If it doesn’t work, just make sure you improve the selector enough so that it’s effective. Here’s the rule which makes it visible in FV Player Pro CSS:

.flowplayer.is-cva .fv-cva-time {
  display: block;
}

So with a bit of CSS knowledge it’s not a problem to override that to display: none.

Thanks,
Martin

Hello Britt,

these are not currently supported.

I checked that and it wouldn’t be to hard to create a parser for such files which would present them as a FV Player audio playlist: https://foliovision.com/player/demos/mp3-in-fv-player#playlist

You can check how a FV Player playlist shortcode looks like, or wait for us to update our documentation on the new FV Player JSON init codes.

Thanks,
Martin

Hello Gabriel,

the custom quality switching setup with MP4 files doesn’t support that.

If you want to automate this we recommend using HLS streams: https://foliovision.com/player/video-hosting/hls

Thanks,
Martin

Hello Daniele,

we have finished working on FV Player database, so we can work on this now. But I’m not sure if it will be ready in 2018. There might be a beta version ready, but I can’t promise it as we have to work on FV Player Roku too.

Thanks,
Martin

Hello Bin,

I have seen a lot of HLS streams with segment duration of 6 seconds, including the ones on Vimeo. To you can safely use 6 seconds.

Some expert article about this can be found here: https://bitmovin.com/mpeg-dash-hls-segment-length/

Thanks,
Martin

Hello Allyn,

thank you for the suggestion, I put it up on our list of bugfixes to do.

Thanks,
Martin

Hello Evélina,

so it seems all is well now. Thank you for letting us know!

Thanks,
Martin

Hello Leho,

here’s our take on Gutenberg: Project Gutenberg – Subverting WordPress.org for .com marketing

We will add support for it into FV Player although we will avoid it for our websites. We don’t recommend upgrading to WordPress 5 for at least a couple of months before the bugs are ironed out.

Before we add support for Gutenberg FV Player users can create new players on the FV Player wp-admin screen and then copy over the shortcode. Thanks to the new FV Player database it stays linked.

Thanks,
Martin

Hello Patrick,

do you know of any video player which has a similar feature?

I wonder what should be the effective drag area of our player. Perhaps moving the mouse over it could show a dragable header bar on top of it.

Also, when would the player get back to its original position? Would it stay in the custom floating position until you close it with the “X” icon in top right corner?

Thanks,
Martin

Hello Leho,

FV Player Pro 7.3.1.727 is out. I see we really need to create tests for these editor screens. I did test my changes but it was on a non-standard website. These mistakes happened as we were resolving some urgent streaming issues for one of our clients.

Thanks,
Martin

Hello Leho,

thank you for the bug report.

In FV Player 7.3.0.727 where the database storage is used for the edit the Video tab is not supposed to have the Chapters field. It belongs to the Subtitles tab together with Transcript and the subtitles.

Thanks,
Martin

Hello Val,

I see I made a mistake, it’s up now.

Thanks,
Martin

Hello Val,

FV Player 7.3.1.727 is out. Please let us know if you notice anything else.

Thanks,
Martin

Hello Maxim,

FV Player Pro 7.3.0.727 is out, now these HLS keys will show up in the video tab properly and they will work fine.

Thanks,
Martin

Hello Maxim,

actually I see what caused the issue, FV Player Pro 7.3.0.727 will be out shortly and will fix the issue.

Thanks,
Martin

Hello Leho,

thank you for these suggestions, we will go through it with Alec.

1) Global position sounds fine.

2) I’m not sure what you mean about the standard WebVTT format. Are you referring to the description field?

3) I’m not sure about all the option to show and hide timecodes, header and cue text. Can you think of a 2 sensible presets instead? Like there could be one called “Buttons” which would show the chapters as buttons with just the chapter title on them. And there could be “List” which would show all the details, including the timecode.

4) The custom CSS field for FV Player (single global field) could be a nice feature.

Thanks,
Martin

Hello Leho,

I moved your issue to a new ticket.

There was no change in 7.2.11.727.beta which could cause what you are describing. There must be some other tricky issue or a bug which is causing what you described. It seems as if the data which was cached for these Vimeo videos on your websites was not valid. But that is supposed to be cleared during the upgrade process automatically. I haven’t noticed this issue when doing the same upgrade, so I wonder what could go wrong.

Our automated testing doesn’t seem to detect tricky issues like this unfortunately. It works with desktop Google Chrome and iOS Safari.

The iOS bug which you were getting earlier was caused by 7.2.10.727.beta. If you are on 7.2.9.727 it’s safe.

Thanks,
Martin

Hello Leho,

unfortunately we don’t have one.

Please let us know if you are still having any issues.

Thanks,
Martin

Hello Leho,

I see you are using FV Player 7.2.10.727.beta.
We just released FV Player 7.2.11.727.beta which should help.

The thing is that Safari and iOS don’t trigger any error even if a video stops playing in the middle of it. We were trying to solve that as other users were running into some issue with that.

But now it turns out that the HTML5 video event which we used (stalled) is not reliable enough and under some circumstances it can cause playback issues too.

So the FV Player Pro 7.2.11.727.beta no longer listens to that problematic event.

We will go back to using a more primitive but also more reliable approach which is already part of FV Player base plugin. In that one is the video stops progressing on Safari and iOS for no reason it shows a button to reload the video. At the same time if it senses that the video has progressed this button is removed.

Thanks,
Martin

Video na Vimeu mozete mat nastavene ako Private, ale musi potom byt povolena vasa domena. Viac na: https://foliovision.com/player/video-hosting/how-to-use-vimeo#privacy

S pozdravom,
Martin

Dobry den,

ten API kluc vyzera dobre. Ste si isty, ze to video existuje?

Dakujem,
Martin

Hello Terry,

it’s a strange issue.

I see it won’t play in Safari with FV Player on your site. I tried to open that video MP4 file in Safari directly and it won’t open either.

However I was able to play it on my test site when using Safari.

I wonder if the issue could be related to some special HTTP headers. I see that the video is served with HTTP 200 to the web browser which indicates that this is not a network issue though.

Thanks,
Martin

Hello Bruno,

I see that he use of player element IDs in our documentation is misleading as the ID changes. Next version of FV Player brings database storage of player configuration, making the fixed IDs possible.

The script which you are creating won’t help – not all browsers like video autoplay. For example Google Chrome will only permit muted autoplay unless you interacted with the video on the website before. You can read more on this topic here: https://foliovision.com/2018/05/video-autoplay-issues

FV Player already handles this properly and if you set a video to autoplay, it will autoplay with sound if it’s permitted, otherwise it will play muted.

The Divi issue will be partly solved with the new FV Player version. There you will be able to create new instances of our player on a dedicated FV Player screen in wp-admin and then only put a simple shortcode like [fvplayer id="54"] where you need it.

FV Player used to work with Divi, I wonder which Divi update could break it. I see it worked with version 3.0.40. There must be some JavaScript error. To obtian that please open your browser console, here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis Then load your post editing screen again and see if any error appears on that console. Then insert new FV Player using the FV Player Shortcode Editor and see if anything appears too.

Thanks,
Martin

Hello Arthur,

On mobile devices it’s not easy to go back a bit if you miss some scene, so we talked about adding a tap areas on top of video to go 10 seconds back and forth on these mobile devices. On desktop devices it’s not such a problem, specially as you can use the arrow keys.

JW Player has a button to go 10 seconds back.

Do you know any other player which uses this so that we can check it?

Thanks,
Martin

Hello Evélina,

the prev/next buttons are enabled in all the skins. Here you can see it in the “Slim” skin: https://foliovision.com/player/demos/playlist-styles

Thanks,
Martin

Hello Curt,

one of the next FV Player Pro releases will have this feature in it. We added it as a “Hide Transcript” global setting. Enabling that makes it hidden by default and you have to hit the “TT” button in the player control bar to see it.

Thanks,
Martin

Hello Greg,

the issue occurs as the decryption key can’t be found. FV Player Pro looks for it in the page where the video is embedded.

We are very close to releasing FV Player 7.3 which will store FV Player instances in a separate set of database tables. That way the shortcodes will look like [fvplayer id="1234"] so when you use such shortcode in PHP FV Player Pro will know where to get the decryption key from.

Old shortcodes will keep working and you will be able to combine the attributes which are related to player representation with the id attribute too.

Also, if you put in FV Player using PHP to create alternative video posting interface for your users our advice is to use the FV Player Meta Box: https://foliovision.com/player/advanced/video-custom-fields That way any posted videos will be stored in FV Player database so all should work.

Thanks,
Martin

Hello gavlexx,

please post a link to your page where we can see the issue.

Are you sure you only have FV Player and WPLMS active and nothing else? We are preparing a new debug information output for FV Player which will make diagnosing issues like this easier.

Thanks,
Martin

Hello Greg,

the encrypted HLS stream files can be downloaded, but they just won’t play. Or are you able to play these videos in your case? Please let us know.

Thanks,
Martin

Hello Daniel,

what you should be looking for at the browser console is an error message in red letters. Please double check.

Otherwise let us know what other plugins you are using. There must be some plugin conflict.

Also, can you see the closing

tag when you check the page source HTML code?

Thanks,
Martin

Hello,

yes, as soon as you open he lightbox, the video plays. It’s nor really an autoplay as the video doesn’t play unless user does the click to open the lightbox.

Thanks,
Martin

Hello Tiara,

do you see a

tag in that view source page?

Do you get the same issue when you start a new page?

Do you see any error in the PHP error logs?

Can you double check that the wp-content/plugins/fv-wordpress-flowplayer/view/wizard.php file is there? Or you can try to just reinstall the FV Player plugin.

Thanks,
Martin

Hello Sandro,

it’s not easy to work with every page builder out there.

Our suggestion is to create your FV Player shortcodes using the editor and a new simple page without any page builder and then just copy it over.

Next version of FV Player will feature a database storage of FV Players, so that will be a good unified place to manage any FV Player instance too.

Thanks,
Martin

Hello Tiara,

please try the suggestion which I mentioned in my last message here. Please also check what FV Player version you are using. It’s the base plugin for FV Player.

Please post your replies to our forums directly and not to email and we will get back to you faster.

Thanks,
Martin

Hello Twig,

please also activate FV Player Pro and configure Vimeo in it. Without it the Vimeo videos are using the basic iframe embed only and most of FV Player features don’t apply to them.

Thanks,
Martin

Hello Çapan,

previously we talked about how Cloudflare Rocket loader actually makes FV Player load more slowly on your website: https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/fv-player-loads-slowly

Perhaps this issue is caused by the special FV Player version which we tried (https://github.com/foliovision/fv-wordpress-flowplayer/archive/10883839-init-speed.zip). Please go back to using the latest FV Player version from http://wordpress.org/plugins/fv-wordpress-flowplayer and see if you are still running into that same issue.

Thanks,
Martin

Hello Stuart,

we have fixed the Video Checker to parse the data from qtfaststart effectively, now the results of the Moov check will be a lot more reliable on big files.

Thanks,
Martin

Hello Pablo,

your screenshot looks like from a mobile phone. Please let us know
what mobile you are using.

Are you getting the same issues even on a desktop computer? If so, please open your browser console, here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

Then try to build a new playlist on a new post and see if anything shows up on the console. There might be some error message which will help resolve this.

Thanks,
Martin