Hello Tiara,

please open your browser console, here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

Then start a new Post and hit the FV Player button. See if anything shows up on the console.

You can also try using our player on a new Page. Perhaps it’s works there. Then you will be able to copy-paste the [fvplayer…] shortcode from your page where you need it.

If resolving this issue quickly is important for your work and you want it fixed instantly, we are happy to have a look at your website and fix the issue for you. Just order our Pro support: https://foliovision.com/pro-support

Thanks,
Martin

Hello Pierre,

please send over a link where we can see the issue and we will see how to improve our CSS to avoid this. Just using !important rules everywhere won’t get us far.

Thanks,
Martin

Hello Kiran,

if you fixed your files on S3 after finding out about these issue with our video checker while using the CloudFront URL, then perhaps CloudFront is still holding the old files in its cache. Here’s how you can clear it: https://foliovision.com/player/video-hosting/hls#clearing-cloudfront-cache

The fix which I was mentioning has been done to the Video Checker which is a service we provide for FV Player users – it’s the “Admin: Video OK” message which you see in top left corner of your videos. And we fixed it to accept bad SSL certificates to help you sort out your videos issues in development environments before getting real SSL.

Thanks,
Martin

Hello Innocente,

if it’s a live stream are you using live=”true” in your shortcode?

Thanks,
Martin

Hello Kiran,

so it must be the wrong SSL. I can see on your screenshot that you are using the default SSL certificate with a custom domain, which just can’t work.

Instructions for setting up a proper SSL for CloudFront can be found here: https://foliovision.com/player/video-hosting/serving-private-cloudfront -> “Now you can enter your domain which you will point to your CloudFront domain (use C Name record in your DNS Zone).”

The fix which I did has been done to Video Checker which is a service we provide for FV Player users.

Thanks,
Martin

Hello Leho,

we are close to releasing FV Player 7.3 which stores the player configuration in a new database model. That way it will be possible to add this feature.

One of the key features of our video transcript is that it’s part of the page HTML code. I wonder how can we make that work with a playlist. Seems like the transcript of the playlist items will have to be placed in a hidden container, but at the same time it must be indexed by search engines.

Thanks,
Martin

Hello Linda,

I was able to enable Google PageSpeed web server module on our staging site.

I could see that the number of scripts on the site went down from 26 to 20 and the size from 636 kB to 622 kB. The path to the main FV Player script changed from wp-content/plugins/fv-wordpress-flowplayer/flowplayer/fv-flowplayer.min.js to wp-content/plugins/fv-wordpress-flowplayer/flowplayer/fv-flowplayer.min.js,qver=7.2.8.727.pagespeed.jm._rcZXbCRBE.js

But it all worked. Vimeo videos played perfectly fine with FV Player Pro.

So it’s good to know Google PageSpeed doesn’t break FV Player. I really think the issue is a combination of WP Fastest Cache and Google PageSpeed on your website.

Thanks,
Martin

Hello Michael,

please post the [fvplayer] shortcode you are using. That way we can check what video type it is.

Are you sure you had both FV Player and FV Player Pro updated to latest versions (7.2.8.727 and 7.2.0.727)?

Did you notice any error on your browser console? Here’s how to check it: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

You mentioned you are using some paywall – do you mean these videos are simply placed on a post which only a paying member can open or is it FV Player Pay Per View or something else?

Thanks,
Martin

Hello Linda,

I suggested you to disable “Minify Js”. Perhaps the paid version of WP Fastest Cache uses Google PageSpeed for that function. But since it’s not freely available it’s hard for us to check. What we can do is to check PageSpeed web server module compatibility.

Thanks,
Martin

Hello David,

it you don’t enable Settings -> FV Player -> Sidewide Flowplayer Defaults -> “Use video lightbox for images as well” the fancyBox from FV Player won’t load, unless you are viewing a post with [fvplayer] shortcode which uses the lightbox attribute.

Please check. I don’t see a need for “Disable Fancybox library” checkbox.

Thanks,
Martin

Hello Linda,

it seems you are using WP Fastest Cache with PageSpeed on top of it. I would advice you to disable PageSpeed module and see if it helps with FV Player Pro Beta. PageSpeed is something you enabled on server level. It’s not a plugin, so you would have to ask your server admins about it.

If that won’t help, let us know what WP Fastest Cache settings you are using, we can verify if FV Player Pro works with it. I installed the free version of that plugin, enabled “Combine JS – Reduce HTTP requests through combined js files (header)” and it works.

However to fully test this I would have to enable “Combine Js Plus – Reduce HTTP requests through combined js files (footer)” which is only available in the paid version.

Also, you should not be minifying your JS with both PageSpeed and WP Fastest Cache. That just increases complexity of the setup and it’s asking for trouble. So “Minify Js” in WP Fastest Cache should be disabled.

Thanks,
Martin

Hello Linda,

are you able to disable “Force iframe Embedding” now? I can check it for another 2 hours.

Did you noticed any errors on the browser console? Here’s how to get to that console: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis Once you have it enabled load the page with your video and play it and see it anything comes up.

Thanks,
Martin

Hello Fzk,

please let us know where we can see these buttons. I don’t see it on YouTube.com when using desktop and I don’t see it on Android mobile either.

We were thinking about adding such buttons to the overlay of the video for mobile as on mobile you can’t tap 10 seconds back as you can with a mouse pointer on a desktop.

Thanks,
Martin

Hello Stuart,

I checked that file and in order to properly analyze it I had to download first 8 MB of it. Then I could see the data about the top level atoms:

ftyp: 24
moov: 4881545
mdat: 2811732700
ftyp (24 bytes)
moov (4881545 bytes)
mdat (2811732700 bytes)

So the moov is placed after 4th MB of the file and since our Video Checker only check first 4 MB of the video file it was not able to find it. We could adjust it to check first 8 MB to work on these long video files, but then it might be slowed down too much on other video files which are not always hosted on some CDN.

So I need to also check if anything changed in HandBrake. Are you sure you are encoding with “Web optimized” checkbox checked?

Thanks,
Martin

Hello Devin,

thank you for your notes.

In the new AB loop design in which we are working on (it will be in FV Player Pro Beta first) the player timeline moves to the top of the controlbar and is aligned with the ab loop bar perfectly. The whole controlbar also moves below the video to make sure the full video can be seen and it’s not covered too much.

We removed the display of the loop start/end time and put it into a tooltip which shows up when you drag the loop end points.

Thanks,
Martin

Hello Davide,

please post the exact [fvplayer…] shortcode you are using and also a link to your page where we can see this behavior.

Thanks,
Martin

Hello John,

thank you for the bug report! FV Player 7.2.6.727 with the fix in it has been released.

Thanks,
Martin

Hello Kim,

FV Player 7.2.6.727 with the fix in it has been released.

Thanks,
Martin

Hello Çapan,

couple more notes – the reason why FV Player loads its scripts in footer is that it’s the best practice (both for HTML structure and site speed), along with setting the scripts to load deferred.

We also only load the parts which are needed. So if your page doesn’t contain and HLS video, we won’t load the HLS.js library, if no popups are used we won’t load their configuration and so on.

So we could set FV Player to load in header, but that way we would have to load HLS.js and all the popups all the time. That way FV Player would init faster on your website, but at the same time loading our scripts in header would slow down the initial page render time.

The solution to that is to use deferred loading. Which might even help with your ad codes which brings us back to where we started – ideally all the scripts should be placed in footer and deferred.

If your ad codes don’t work with deferred loading it’s time to replace them with something else.

I also see you are using Cloudflare’s Rocket loader which might be actually making the situation worse. I would say it’s worth checking how fast FV Player is loaded when that is disabled.

I also see we wait for the document to finish loading before initializing FV Player. Perhaps we can improve that to load players as soon as possible and then check if there are any new players when the document has finished loading.

Thanks,
Martin

Hello Çapan,

are you noticing the same issue when you disable all the ad codes? Perhaps some ad code is loading it a way which prevents the footer JavaScript from executing.

Thanks,
Martin

Hello Leho,

to keep it simple we just set it to open that preview window at fixed dimensions. Fix will be introduced in the next version – 7.2.5.727.

Thanks,
Martin

Hello David,

do you mean that you are using the “Load FV Flowplayer JS everywhere” settings and want to exclude fancyBox from it?

Are you sure you had to remove both JS and CSS? Isn’t it just the CSS file?

Thanks,
Martin

Hello Leho,

thank you for the bug report, I see that you are probably using 100% for the player width and leave the height empty. That must be causing the issue. We will improve the sanitation of these inputs.

Thanks,
Martin

Hello Medal,

I was not able to reproduce the issue on iPad with iOS 12 nor iPhone iOS 11.2.

Are you using FV Player Pro Release or Beta version? Here’s how to check: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta We did some changed regarding YouTube on iOS in FV Player Pro 7.2.2.727.beta.

Thanks,
Martin

Hello Evélina,

next release of FV Player will come with a “Controlbar Fullscreen” setting for the custom skin which will move it to the control bar. It will also be also set that way in the Youtuby skin preset.

Thanks,
Martin

Hello David,

I tried to reproduce the bug, so I installed some plugins. First it was “ARI Fancy Lightbox”. Once it was activated I was getting “fancyBox already initialized” on console, but the lightbox still worked. The styling was a bit off though. That plugin uses fancyBox 3.2.10 while FV Player has 3.4.1, so that could be the reason for the styling mismatch.

Next I tried to use “Easy FancyBox” alongside FV Player. Not only I saw that message again, but also clicking FV Player didn’t open the lightbox at all. So that’s a problem. It was using fancyBox 1.3.23 which is really outdated – I can see 1.3 versions were released in 2010.

Next, “FancyBox for WordPress” is using fancyBox 1.3.8.

What is the fancyBox script version in your theme? Perhaps FV Player needs to detect other plugins loading fancyBox and prevent it. The last two plugins which I mentioned also seem to load fancyBox in a non-standard way, not using WordPress API which is a problem too.

Thanks,
Martin

Hello Nicola,

currently you can only post either single Vimeo videos or Vimeo channels: https://foliovision.com/player/video-hosting/how-to-use-vimeo#adding-video-channel

Please let us know if that solves your issue – can you use a channel instead of a album?

Thanks,
Martin

Hello David,

to update FV Player please click the upgrade link with right mouse button and select the option to open the link in new browser tab. There was a nasty bug like that in last version 6 release of FV Player. So we put in a written message suggesting the above as well. You should be seeing it too.

If that won’t fix the issue, please provide a link to the page where we can see the failure.

Thanks,
Martin

Hello Matt,

since the new lightbox library which FV Player users (fancyBox) has a fullscreen mode we decided to use that if FV Player is in lightbox. That way you can circle through multiple videos or images without having to leave the fullscreen mode of video.

As you are a Pro user I checked a bit deeper into the issue. Could you please reinstall FV Player from this link? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

That should help with your issue.

Thanks,
Martin

Hello Matt,

how do you hide the player controls? Use controlbar=”no” in the shortcode and you will get a crossed out speaker icon in the bottom right corner of the video which is a good indication of the video being muted.

Thanks,
Martin

Hello Matt,

the behavior which you are describing is correct. Chrome doesn’t permit autoplay videos to play sound. User has to unmute the video manually to hear the sound.

Once user interacts with the video like that Chrome increases the Media Engagement Index (MEI) for the website and will allow audible autoplay for that particular website in the future.

You can find out more about MEI here: https://foliovision.com/2018/05/video-autoplay-issues

Thanks,
Martin

Hello Dwayne,

the JW Player conversion process converts single videos and playlists. It works with the video file URLs.

I see that Syndicaster is something that JW Player supports, but unfortunately FV Player doesn’t work with it.

If it’s a service which you need we could add support for it into FV Player, however since it appears to be dead (no news since April 2015 here: https://www.syndicaster.tv/nab-releases/) it would have to be a custom programming job.

FV Player Pro works with a lot of different CDNs. If you are looking for video encoding and hosting in an attractive package we recommend using Vimeo Pro.

Thanks,
Martin

Hello Medal,

I guess you are asking about the license key – you have to provide the fv_flowplayer_conf JS array which you can check on your WordPress website – similar to what you do with fv_vast_conf.

Same for the YouTube issue – make sure you provide the fv_player_pro configuration JS array from the website which has the YouTube working properly.

Thanks,
Martin

Hello Dan,

I was not able to reproduce the issue on Windows 7 with Chrome 68.0.3440.106. I used the link which you provided.

Thanks,
Martin

Hello Charles,

please check this thread: https://foliovision.com/support/fv-wordpress-flowplayer/how-to/get-the-end-of-the-video

You can check our programming guide here: https://foliovision.com/player/advanced/api-programming#how-to

Thanks,
Martin

Hello comunicazioni,

please let us know if the issue is still happening with FV Player 7 when you got a minute.

Thanks,
Martin

Hello Evélina,

do you mean that when you disabled the Settings -> FV Player -> Sidewide Flowplayer Defaults -> “Fullscreen Button” setting it would not appear anymore on the course landing page, but when loading further lessons with Ajax it would still appear?

We can continue troubleshooting the issue like this or if change your mind and want this fixed in a hurry, we are happy to solve the issue right on your website, just purchase our Pro support.

Thanks,
Martin

Hello Devin,

FV Player Pro 7.2.3.727.beta supports Chromecast for Vimeo videos.

Thanks,
Martin

Hello Matt,

the issue has been fixed in FV Player 7.2.3.727 which has been released now.

Thanks,
Martin

Hello Kiran,

you need to double check the Name for validation as it can be seen on screenshot “Domain validation in ACM” in our guide: https://foliovision.com/player/video-hosting/serving-private-cloudfront

If you can’t get to that anymore, just delete the certificate and request it again.

Thanks,
Martin

Hello Willian,

there was a bug like that in one of the releases. Other way of getting past it was to click the Update link using the middle mouse button. So we put in a hint for it using the update notice:

“Brand new FV Player version. If you can’t upgrade due to a popup dialog saying ‘Are you sure you want to upgrade?’ please open the update link in a new browser tab.”

Thanks,
Martin

Hello Kiran,

you made a mistake there – the record for your video CDN domain needs to point to that Cloudfront domain. For example video-cdn-public.foliovision.com points to d1urvzk1784x0y.cloudfront.net.

The validation works differently, the record name to create is something like (in our case) _5760XYZXYZXYZXYZ.video-cdn-public and then that points to _d37XYZXYZXYZXYZ.acm-validations.aws.

So it seems you got the correct value present but you didn’t get the name right.

Thanks,
Martin

Hello Kiran,

please double check you have set the DNS record properly. Are you sure the value is set to _ee38d64f7XXYYZZ.acm-validations.aws and not _ee38d64f7XXYYZZ.acm-validations.aws.video-cdn.eturnti.com? The trailing dot in that value matters a lot.

Thanks,
Martin

Hello Miles,

please double check that you purged your CDN cache, specially if you strip the query string versions from the linked resources. Some website speed analysis tools recommend doing so to increase the site speed etc. but these claims are false. You can read more about this topic here: https://foliovision.com/2017/06/wordpress-cdn-best-practices

There is also a slim chance that the CSS optimization of FV Player has failed on your website. Please enable Settings -> FV Player -> Sidewide Flowplayer Defaults -> “Disable saving skin CSS to a static file” and see if that helps.

Thanks,
Martin

Hello Evélina,

so it appears that the global FV Player settings are not properly loaded for these Ajax requests. Right now I can’t figure out why something like that would be happening.

Please try to disable the Settings -> FV Player -> Sidewide Flowplayer Defaults -> “Fullscreen Button” and see if it works both both the course landing page and the lessons loaded with Ajax.

Thanks,
Martin

Hello Devin,

we did some tests and FV Player will allow you to play Vimeo videos through Chromecast. The way it works is that the player controls stay in the computer and the picture shows up on your TV.

Thanks,
Martin

Hello Kiran,

the Video Checker is our recommended way of checking a video.

We were looking for a simpler way of fixing the video meta data position, but haven’t found it. It seems people just want to get the encoding right the first time and there is not a lot of tools available to fix the meta data position.

Please upgrade to FV Player 7.2.2.727 which was released just now and your issue will be fixed. Also make sure you are using latest FV Player Pro.

The issue was appearing only on Amazon S3 videos with + symbols in the URL (which AWS uses for blank spaces). We will make sure we cover this use case in our automated testing to prevent issues in the future.

Thanks,
Martin

Hello Michael,

it works well on iPad, but not on iPhone. It’s a weird issue and it’s caused by YouTube Player API. We were planning to improve this, so the time is here.

Thanks,
Martin

Hello Devin,

I was able to use AB loop on https://countryguitaronline.com/monthly-giveaway-video/ without issues just fine. Please note that the AB loop markers are currently not aligned with the video timeline.

We are reworking that a bit for the new FV Player Pro version. Activating AB loop will make the video timeline full width and the AB loop bar will be full width too. It will also move all the controls below the video – to ensure full video is still visible and there is not too much of controls covering important parts of it.

We were checking the control bar issue. It only happens if you let FV Player inherit the font form your theme. But we have thought of a solution, so I pinged Viktor again to take care of this.

Thanks,
Martin

Hello sdugoten,

are you still having issue with the RTMP stream? There might be some incompatibility but as long as your HLS stream works it should be fine. The Flash is deprecated and HLS stream will work on 99% of web browsers.

Thanks,
Martin