Hello Clod,

Eduard is gone for a long weekend, he will get back to you about PeepSo.

Regarding FV Player Pro – please make sure you access https://foliovision.com/my-licenses with the account which you used to buy FV Player license, if you have one. If you purchased with PayPal, it used your PayPal email address to create your account.

Thanks,
Martin

Hello Ash,

please let us know more about your use case – why would you need to decode the encryption key at some other time than when you are posting the video into some page with shortcode editor?

Thanks,
Martin

Hello Gary,

please check our programming guide: https://foliovision.com/player/advanced/api-programming#filters -> fv_flowplayer_args_pre

That filter shows you how to adjust the player shortcode arguments before display. It checks for “autoplay” URL query argument, so that is the place where you could check the user membership/payment.

To get rid of the ads you would have to set the desired shortcode argument properly, depending on what kind of ads you use: https://foliovision.com/player/basic-setup/shortcode-parameters#ads

For simple overlay ads it would be ad_skip=”yes”, for preroll/postroll video ads available in FV Player Pro it would be preroll=”no” or postroll=”no” and for VAST Ads use vast=”skip”.

add_filter( 'fv_flowplayer_args_pre', 'fv_tweak_fv_flowplayer_args_pre' );

function fv_tweak_fv_flowplayer_args_pre( $args ) {
  if( 1 /* check user membership here */ ) {
    $args['ad_skip'] = 'yes';
    $args['preroll'] = 'no';
    $args['postroll'] = 'no';
    $args['vast'] = 'skip';
  }
  return $args;
}

Thanks, Martin

Hello Gary,

we are working and adding a database of videos and playlist into FV Player.

At the present time you have to find the playlist in your post or page and update it there. It works using shortcodes, which is quick and efficient solution for simple plugins, but now we need something better for FV Player, so we are working on it.

Thanks,
Martin

Hello Ash,

we forgot to mention we also need to know your region setting for AWS Decoder.

You also posted 3 lines for the video Encryption Key, it should be the part highlighted in red only: https://foliovision.com/images/2015/04/encrypted-hls-key.png

We improved the AWS Decoder to report the full error back to you. Please reinstall FV Player Pro from a ZIP file which you get from https://foliovision.com/my-licenses Then switch it to Beta: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta Then when you try to decode your video encryption key you will get an error message from AWS which should help you with understanding what’s wrong with your setup.

Thanks,
Martin

Hello Hector,

please check https://foliovision.com/player/advanced/api-programming#how-to -> QUICK JAVASCRIPT SAMPLES -> Player initialization via JavaScript.

Thanks,
Martin

Hello Dennis,

you can see it on https://www.screencast.com/t/gzeMgt9exb9

Thanks,
Martin

Hello Richard,

we just released FV Player Pay Per View 0.5 which brings following improvements:

* Fixing video rental duration in email text to respect the settings
* dding option for video rental button text and other messages

If you don’t see the update available, please grab the new version from https://foliovision.com/my-licenses as we found there was a bug in the licensing code.

We are also discussing the possible improvements of the IP restrictions in email support thread.

Thanks,
Martin

Hello Jeff,

we are working on adding tool which will let you grab the splash screen from any video position which you like.

The first video frame is often black and not all browsers support it. It would also mean more traffic on your video hosting server/CDN. But with FV Player 7 we could check that too, seems like it might make it work for mobile, but I wonder what part of video has to load for this to work.

Thanks,
Martin

Hello Nate,

it actually doesn’t insert an anchor, but hooks to click event on player. So there is no place where such class could be added.

You will have to ask the mobile app developer about this, perhaps you can put some hashmark into the ad URL which will also make it open in the default browser?

Thanks,
Martin

Hello Richard,

thank you for the bug report, this has been fixed and FV Player Pay Per View 0.4.1 released.

You probably won’t see the new release because of the issue, but if you change the license key to something else and then put it back it should work. Or you can download the plugin ZIP file from https://foliovision.com/my-licenses

Thanks,
Martin

Hello Nate,

you are appending to the class attribute, which is a string of CSS classes, so if you need to append another one you need to include a blank space:

$attrs['class'] .= ' fp-player-mobile';

Then it should work.

I would recommend you adjust the player dimensions as needed using some other filer, I described that in the other thread: https://foliovision.com/support/fv-wordpress-flowplayer/how-to/accessing-video-player-through-wordpress-rest-api#post-62458

Thanks,
Martin

Hello Nate,

that div element is there to make sure the player is sized properly in responsive designs. If it causes black bars above and below the videos in your mobile app, then I guess FV Player JavaScript is not getting the correct window width.

You can just try to hide .fp-ratio in your mobile app CSS and see if it helps.

Thanks,
Martin

Hello Ran,

thank you for the link to the page where you are having issues with the YouTube video. What does the “Check Template” button says when you click it? It should complain about the second copy of jQuery library found in your site footer: https://code.jquery.com/jquery-1.10.2.js

jQuery is a JavaScript library required by some of the FV Player functions. However when you load it twice on the same page you just break most of the event hooks that it created. It likely breaks all of your plugins that work with jQuery, not just FV Player.

Please get rid of that and your videos will start to play. We are also happy to fix the issue for you, just order our pro support.

—

However that doesn’t explain the video ad saving issue. There should be no problems with YouTube and Vimeo video ads. You mentioned that when you enter an MP4 path like http://mydomain.com/wp-content/uploads/2018/01/WhatsApp-Video-2018-01-21-at-11.56.05-AM-1-1.mp4 that it saves.

What about when you enter one of our public video paths: https://s3-eu-west-1.amazonaws.com/fv-player-unprotected/dominika-960-31_HD.mp4 Will that one save?

If you buy our Pro support, we will solve this issues as well. I think it might be related to your host filtering these Vimeo and YouTube URLs in some way.

Also, do you get the same problem when you try to save the video ads in some other browser?

Thanks,
Martin

Hello Dennis,

do you see “dynamic_domains” in page footer when “Load FV Flowplayer JS everywhere” is enabled?

From the HTML you sent to us it seems that you are serving a pretty bare-bones page HTML which then loads the membership content using Ajax. That might be the culprit, although the above setting helps – it helps all the e-learning sites with WPLMS system for instance.

We are also happy to fix the issue for you directly on your website, just order our pro support.

Thanks,
Martin

Hello Deborah,

what exact [fvplayer…] shortcode do you get?

Could you please check if you also get a http:// link when you insert an image using the WordPress “Add Media” button?

Thanks,
Martin

Hello Dennis,

thank you for the links. I see, your theme is doing something special for the members – it appears the member content is loaded using Ajax. If you use Ajax to load your pages with videos you need to enable the Settings -> FV Player -> Integrations/Compabitility -> “Load FV Flowplayer JS everywhere” setting.

Please let us know if it helped. FV Player only loads its scripts on pages which contain FV Player (to make sure there are no scripts which are not absolutely needed – for page speed reasons), so if you load the pages with videos using Ajax, FV Player needs to be set to load on all pages using the setting mentioned above.

Thanks,
Martin

Hello Dennis,

please check the wp-admin -> Plugins screen. There you will find both “FV Player” and “FV Player Pro”. The FV Player Pro version needs to be 0.9.14 in order for it to reload the video and FV Player needs to be 6.4 to make sure the full error message won’t appear.

However the issue seems to be that there is a problem with how FV Player Pro parses your video URLs.

Please check your page HTML and see if you find “dynamic_domains” JavaScript array with “region-nae.s3.amazonaws.com/{YOUR BUCKET NAME}” as one of the values.

We need the following to be able to check:

* exact shortcode which you are using (mainly the video URL part)
* “Amazon Bucket” field content from Settings -> FV Player -> Hosting -> Amazon S3 Proteted Content

Please send these over, we won’t publish it, or you can use https://revealit.me service (no registration required, really easy to use and also secure) to do so.

Thanks,
Martin

Hello Ran,

could you please let us know what exact links and video URLs are you entering? A screenshot with the values would help too (if you log in to our forums you will be able to upload images).

What happens if you just try to add simple words or numbers?

Also, what page does it go to when you say it’s a 404 error page? A screenshot would come handy as well, but it has to show the browser location bar.

What other plugins are out using?

Does it also happen with disabled JavaScript?

Thanks,
Martin

Hello Dennis,

yes, that is correct.

Thanks,
Martin

Hello Bill,

could you please try again? I suppose you downloaded the file while it was still uploading.

Thanks,
Martin

Hello Marius,

FV Player Pro 0.9.14 will restrict the download button to only show to logged in users. The idea behind that is to be able to check the user membership level before allowing download – however we are not there yet.

I’m not having issues with FV Player download button in Chrome 63 or Safari 11 or Opera 50 – I click the button and it downloads the video.

I can see the issue in Firefox 57 though. Problem is that they prioritize the Content-Disposition data in the HTTP header of the downloaded file over this: https://developer.mozilla.org/en-US/docs/Web/HTML/Element/a#attr-download

I was looking for a JavaScript workaround and for now I had to simply let FV Player Pro show a message like ‘Please click again with right mouse button and select “Save As…”‘ if the user hits the download button in Firefox, IE or Safari below version 11.

This improvement is part of the Beta branch of FV Player Pro 0.9.14 which will be released today. You can check it here when you are logged in.

We are also working (as you noted) on the download button which will appear right there in the player which will work in playlist and lightbox.

Thanks,
Martin

Hello Dennis,

FV Player 6.4 should be out soon, there is some issue with regeneration of the ZIP files on WordPress.org which we reported.

If prevents the video URL showing to the logged in users unless they can edit the post in which the video is posted.

I’m not sure why the video fails like that for you. You haven’t provided the link to the page where we could see your issue, so can you try on https://foliovision.com/player/demos/amazon-signed-urls instead? The second video loads with an the “Amazon S3 Ajax” option enabled. So you should be able to start playing it, then pause and come back in 16 minutes and see if it fails for you.

Thanks,
Martin

Hello Francisco,

it could be that the Vimeo CDNs are not most effective in your country. I’ll check what is the situation in Brazil like.

Thanks,
Martin

Hello Dennis,

the first screenshot shows the initial pageload, we need to see the video loading and what happens on failure.

The second screenshot which you posted is what we need. I shows that there was no admin-ajax.php call when the video has failed to load.

Please check if you have the “Settings -> FV Player -> Hosting -> Amazon S3 Protected Content -> Amazon S3 Ajax (Pro)” setting enabled.

Also, I managed to reproduce the URL with the video URL showing to normal users (not admins) on video errors. It did show up if the URL had & and other symbols in it. Fix for this bug will be included in the Monday release of FV Player.

Thanks,
Martin

Hello Sofia,

I’m sorry about the delay, we have prepared this improvement for the next FV Player version which will go out on Monday.

You can either wait for the next FV Player version which will go out on Monday or you can reinstall FV Player from https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip and you will get this improvement right now.

Thanks,
Martin

Hello Dennis,

thank you for the screenshots and for the detailed description, however we needed the screenshot of the Network tab, not the HTML code. I’ll attach a screenshot of how this works well in my testing, or perhaps I will be able to reproduce the bug while doing so.

Thank you for reporting the forum bug, we are handling it in a separate topic which you posted: https://foliovision.com/support/fv-wordpress-flowplayer/bug-reports/why-do-posts-marked-as-solved-allow-for-replies-when-theyre-not-save

Thanks,
Martin

Hello Nate,

the is currently now way of setting one sitewide default width and height for desktop and one for mobile. You could only enforce it using the “fv_flowplayer_args_pre” filter if you can detect the mobile there: https://foliovision.com/player/advanced/api-programming -> Available WordPress filters

If you mean the REST API, then it seems you can detect it using this in your if statement:

defined( 'REST_REQUEST' )

I’m not sure what the mobile app developer is sending you tips about how to add JavaScript and CSS to WordPress when you need to add it to the mobile app. However you mentioned you put the JavaScript files into some mobile app theme folder and it works.

So I’m a bit confused, is the mobile app actually loading one of your WordPress themes in order to work?

Thanks,
Martin

Hello dplum,

FV Player Pro 0.9.12 has been released. We added some code for Amazon S3 to reload the video if the link expires. It requires that you use the “Amazon S3 Ajax (Pro)” option.

This new code is in the Beta release, to which you will have to switch to get it working, here’s how: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

Thanks,
Martin

Hello dplum,

we need to improve this to retry the video loading after such a long pause. The idea about letting the browser buffer the full video might work, but different devices and browser would interpret that differently. My guess would be that S3 Flow Shield uses Flash to achieve it which won’t solve it for mobile devices and overall Flash is deprecated.

So I’m having a look at improving this now.

Thanks,
Martin

Hello Ken,

I think normally WordPress parses these video links like YouTube or Vimeo into their iframes automatically. Is that happening on your site?

But you can try what happens if you put this into your theme functions.php:

add_filter( 'the_content', 'fv_player_comment_text', 0 );

But ideally FV Player would just overtake the WordPress function I mentioned above.

Thanks,
Martin

Hello Ken,

the filter is hooked to comments like this:

add_filter( 'comment_text', 'fv_player_comment_text', 0 );

— https://github.com/foliovision/fv-wordpress-flowplayer/blob/master/controller/frontend.php#L527

Then the shorcode parsing is enabled:

add_filter('comment_text', 'do_shortcode');

So you could put in another filter at priority between 1-9 which would alter the shortcode using str_replace(). Since you want to detect the user membership level I don’t see how we could make this part of the FV Player settings.

Thanks,
Martin

Hello Andy,

please let us know what browser you are using. I was not able to reproduce the issue in Firefox 57.0.4 on OS X 10.12.6.

My text was 24 pages long (well, by page I mean the editor height – around 21 lines of text) and I didn’t had issues with the popup menu – I could click any image and access its properties using the WYSIWYG editor.

Thanks,
Martin

Hello William,

I just noticed this old unsolved thread – you can use the allowfullscreen attribute on your iframe tags these days and have the fullscreen working that way.

Thanks,
Martin

Hello Nate,

your code is missing the opening script tag. It might work and it might not work, depending on the app – does it accept script tags or does it only accept straight JavaScript code? Based on that you might need to use loadScript() function as described before.

You should be able to get a hint about this from the mobile app developers if it has support. Based on that we can provide some documentation on how to do this.

Thanks,
Martin

Hello Nate,

are you able to put a script tag into it? Then you should try:

Then it should work if the app triggers the DOMContentLoaded JavaScript event each time you open some article.

If you can’t put in a script tag you can try to use JavaScript like this:


function loadScript( url, callback ) {
var script = document.createElement( "script" )
script.type = "text/javascript";
if(script.readyState) { //IE
script.onreadystatechange = function() {
if ( script.readyState === "loaded" || script.readyState === "complete" ) {
script.onreadystatechange = null;
callback();
}
};
} else { //Others
script.onload = function() {
callback();
};
}

loadScript('https://your-site.com/wp-content/plugins/fv-wordpress-flowplayer/flowplayer/fv-flowplayer.min.js?ver=6.3.11', function() {
fv_player_load();
});


You haven’t answered the question about what video types you are using though, if it’s something that only plays with FV Player Pro, then that would have to be included too. So I suggest you do your first test with a simple MP4 file, like https://foliovision.com/videos/dominika-960-31.mp4

Thanks,
Martin

Hello Michael,

FV Player 7 will handle this properly and play the video once clicked. We wanted to make the beta version available for public this week, but then we figured out we need to make the installation and rollback even more simple than we originally thought, so it will have to wait until January 2018.

Thanks,
Martin

Hello Debbie,

in that case putting this JavaScript into footer might help:

document.addEventListener("DOMContentLoaded", fv_player_load );

It runs that fv_player_load() function once the page finishes loading. FV Player does exactly that, but it uses jQuery to hook it in. Perhaps that part is somehow broken on your site.

Thanks,
Martin

Hello Deborah,

it might be pretty tricky actually, but with https://github.com/creativelive/FacebookWebbrowserDebugApp you should be able to use the JavaScript debugger to figure out why fv_player_load() is never executed. As a quick fix you can try to force run it in page footer.

Thanks,
Martin

Hello Deborah,

I checked it out and it appears fv_player_load() is not properly called even though it’s hooked to the document ready JavaScript event. Seems like anything in


jQuery(document).ready( function() {
...
});


doesn’t run. However it works for other sites when browsing to them with the browser in Facebook App.

Thanks,
Martin

Hello Marius,

thank you for the bug report. We actually check if the error is with “SSL” before retrying. But I guess it’s better to drop that. I did so, starting from next release it will just try to connect without SSL verification if anything fails.

Thanks,
Martin

Hello Nate,

1) this is tricky to figure out, could you please check how is the mobile app rendering the content it reads from the REST API? I’m guessing it only reads the post content, so any scripts which initialize the player won’t take effect as they are in footer. Can you get some specs from that from your developers of from documentation of the framework which you are using?

2) Will the app not render iframe such as this one properly?

3) Can you include a link to the REST API for us to see what is actually there?

Thanks,
Martin

Hello Rosy,

FV Player VAST 0.7.9 is out. We were forced to disable the playback of skipable VAST ads on iOS 10 as that’s there the issue has started. We will be able to enable it once we release FV Player 7 – after some careful testing.

You can check the improvements on https://foliovision.com/player/demos/vast-ads

Thanks,
Martin

Hello Michael,

we want to improve this. If you know CSS, you can use this as a really quick fix until we get around to it:

.flowplayer.is-vast .fp-player:after {
    content: "This is just an advertising";
    color: white;
    z-index: 99999;
    background: red;
    position: absolute;
    padding: 5px;
    bottom: 0;
}

Thanks,
Martin

Hello Harry,

could you please let us know about the above?

Thanks,
Martin

Hello Devin,

could you please install Google Analytics? That way you will be able to check the stats of how many video errors occur. All of that is in this guide: https://foliovision.com/player/advanced/google-analytics-fv-player There might be some small amount of video errors due to network issues etc., but it shouldn’t be more than %0.05 of video plays.

I realized MPEG-DASH won’t help for iPad as iPad doesn’t support it. Vimeo has the HLS streams for iPad and iPhone and FV Player Pro does load these. And these HLS streams are also on multiple CDNs, so they should be reliable. Let me double-check what happens when one CDN fails and it has to load the video for the other for these HLS streams.

I also double checked if I get any issues on iPad with iOS 11 here: https://countryguitaronline.com/bury-me-beneath-the-willow-guitar-lesson/ And I did play the full video and I was even connecting using a VPN in Miami.

Some more troubleshooting steps:

You said your videos keep freezing for him, which exact video is that? Perhaps it’s something old and it doesn’t even have a HLS version?

How much time does it take before he video freezes? Is it a couple of minutes or something like every 10 seconds?

Is the user seeing the quality switching buttons on the video? That would mean it somehow plays MP4 for him and not HLS.

Can you ask the user to play the video on foliovision.com homepage? https://foliovision.com/ Does it get into same trouble?

Thanks,
Martin

Hello Richard,

that plugin will only log future emails of course.

Could you please let us know what email addresses you see on the Download -> Payment History screen currently?

Thanks,
Martin

Hello Michael,

FV Player Pro 0.9.9 is out and it fixes the issue.

Unfortunately for now it the “fix” means that autoplay for Encrypted HLS streams is simply disabled. We could make it work, but it could make the video protection a bit weaker. We need to think about it how to really support autoplay for these videos.

Thanks,
Martin

Hello MBD S.,

thank you for the translation of these phrases, we will include them in the next release of FV Player Pro.

Thanks,
Martin

Hello Fabio,

what does our video checker say about your video?

I checked http://www.martesana.tv/hosted/ on Google Chrome and the 1 minute 41 seconds video there is 33.4 MB in size which means it requires 2.65 Mbps = 331 kB/s download speed to play smoothly, but the video was only downloading for me at 100 kB/s.

Then it was working fine, loading at 600 kB/s.

But it would still fail for me. It appears as soon as the playback enters 20th second it fails – is the video corrupt? I even tried to download and it failed to play even in QuickTime Player on OS X.

Please put in http://video-cdn-public.foliovision.com/Swan-Lake-Reloaded-sd.mp4 and see if it still fails for you because of JetPack.

Thanks,
Martin