Hello Rad,

Safari 11 did change a lot of things. We made all the required fixes for it in FV Player 6.3.9 and FV Player Pro 0.8.40.

However I see that this is still a problem, so I’m looking into it.

Thanks,
Martin

Hello Michael,

this bug is fixed in FV Player Pro 0.9.7, released just now.

On our demo the second video had no subtitles, I swapped it for one with subtitles on it. So you can test it there as well.

Thanks,
Martin

Hello Devin,

thank you for the bug report, I see there is a typo in the code, we will get it fixed now.

Thanks,
Martin

Hello Michael,

to conclude this thread – the issue is actually caused by your membership plugin which restricts access to your posts, so these are redirected to wp-login.php which uses that X-Frame-Options header to prevent hacking attempts.

We will have to see if the X-Frame-Options header is set by some WordPress security plugin and disable it in FV Player when iframe embed is used.

Thanks,
Martin

Hello Michael,

yes, we would be able to diagnose the issue and find a solution, but we would also need your FTP (or a control panel) login this time.

Thanks,
Martin

Hello Mike,

your site is setting ‘X-Frame-Options’ HTTP header to ‘sameorigin’, that’s preventing it from being loaded in iframe.

I see you are using Cloudflare – are they adding this HTTP header and can you get rid of it in Cloudflare settings?

Or is that being added by some WordPress security plugin? Please let us know and perhaps FV Player can remove that HTTP header for the iframe embed URLs.

Thanks,
Martin

Hello Devin,

FV Player 6.3.9 is out. Unfortunately for now we just had to disable autoplay for Safari 11. FV Player 7 will fix it properly.

We haven’t found issues with Safari 10.1.

Thanks,
Martin

Hello Grother,

thank you once again for sharing your solution, however I’m not sure how that could have helped. If you used “Turbocharge Ajax Vimeo loading” setting before, then changing that could have helped. The Vimeo API key in wp-config.php is only used for that.

Thanks,
Martin

Hello Scott,

it’s actually not that simple. We actually had to dig deep into your site and check each JS and CSS file to find where the plugin conflict has originated.

Once we located it, we were able to put a fix for your issue right into the core code of FV Player.

It’s not something that got fixed just by updating the plugin, the plugin had to be adjusted to work better for your site which uses some rather special styling for buttons.

Please let us know if you still have some concerns.

Thanks,
Martin

Hello Harold,

cuepoints are really a programmer-level feature. We use it for transcript and chapters.

If you want to define your own cuepoints, you can use the data-cuepoints attribute on the FV Player element. To put it there you can use the fv_flowplayer_attributes filter which is described here: https://foliovision.com/player/advanced/api-programming

Then the player will trigger the events as described in the Flowplayer documentation.

We could allow our users to specify these cuepoints in the shortcode, but the problem is that from user point of view it does nothing. There needs to be something that gets triggered on these cue points.

Thanks,
Martin

Hello Andreas,

please upgrade to FV Player VAST 0.7.5 which we just released and these issues will be fixed.

Thanks,
Martin

Hello Scott,

I checked and I see no JavaScript files being loaded from your theme. So it seems to me that some JavaScript from one of your plugins must be interfering with our lightbox close button.

It might have something to do with mouse events too. When I call jQuery('#fv_player_pro_boxClose').click() on JavaScript console, the lightbox closes properly.

Thanks,
Martin

Hello Amir,

the issue was fixed and will be part of next FV Player release. If you need it right now, please reinstall FV Player from WordPress.org. To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with out plugin, no settings nor videos will be lost.

Thanks,
Martin

Hello Nima,

CSS like this should fix the issue for you:

.flowplayer .fp-help {
left: 9999px;
}

Normally that element is positioned to left: -9999px which seems to be causing issues on your RTL website.

Thanks,
Martin

Hello John,

thank you for the bug report!

I figured out that the HD video of your https://vimeo.com/88568199 actually has “233692299” in the MP4 video URL and then FV Player video link feature was using that for the video link resulting in broken link. Which (when carefully analyzed) lead us to https://vimeo.com/233692299

The issue occurs when you switch the video quality, we will fix this for the upcoming release.

Thanks,
Martin

Hello Johnwt,

it seems like the video on that site was replaced from https://vimeo.com/233692299 to https://vimeo.com/88568199

That’s why that link won’t work. We could fix this by referencing the player position in the post content (1st, 2nd, 3rd) but that’s not very reliable as well, as you might remove or add some player.

Even if we have a database of all videos it would be tricky for the link to keep working if the video is replaced.

I think we could improve it so that if the video from the link is not found, it will play the video which is there (at least). That would give users at least some video playing and if it would be the only video on page, chances are it would be the correct one.

We are discussing this in our team, but please let us know what you think.

Thanks,
Martin

Hello Harry,

sorry about the delayed reply.

2) Reading the AB loop is easy, here’s how you can keep track of the changes with the right event:

jQuery(document).on('slide', function(e) { 
  console.log( jQuery(e.target).val());
  // you can use jQuery(e.target).parents('.flowplayer').data('flowplayer') to get to Flowplayer API object here
});

1) Setting is a bit cumbersome, but could be improved:

fv_player_chapters_ab( jQuery('.flowplayer'), jQuery('.flowplayer').data('flowplayer'), {start seconds}, {end seconds} );

Of course the jQuery selector would have to be adjusted to pick the player you need to adjust.

3) Adding chapters is currently only possible via fv_player_pro_chapter() function which accepts the VTT subtitles file, which might not be ideal. What data would you like to feed in?

4) CSS customization – you can customize the player, however we are working on upgrade to Flowplayer 7 core right now, which will change the player skin a bit.

5) HTML customizations – there are some filters, but these should be used with care. What exactly would you like to customize? There is a list of filters on https://foliovision.com/player/advanced/api-programming

6) Chapters in fullscreen – we could improve it to work in fullscreen. It might be easy to desktop, but for mobile users it gets quite tricky – do you have any ideas about how to keep the interface usable on small screens? We will talk about it in our team if we would like to improve this in our plugin.

Thanks,
Martin

Hello Michael,

FV Player uses HLS.js and Flash HLS to play HLS streams on devices which normally don’t support it – means all the desktop computes with exception of Safari on mac OS X computers.

However HLS.js is not compatible with IE below version 11 for example, which is still used by 2% of users: https://www.netmarketshare.com/browser-market-share.aspx?qprid=2&qpcustomd=0 Out of that 1% is IE 9-10 which would play MP4 even without Flash.

It also seems 1% of users are using Firefox 40.0 which also won’t work with HLS.js.

So these users will need Flash to be able to play with Flowplayer Flash HLS engine.

There are also issues with HLS playback on old built-in browsers on Android 4, like old Samsung Galaxy phones.

So providing a MP4 or a WebM video really won’t help much.

Thanks,
Martin

Hello Sergio,

I found that when there is a Vimeo video which is not available in MPEG-DASH format and user switches the quality, it then affects loading of other videos with are available in DASH format to use that same quality MP4 file, rather than use DASH.

This has been fixed and FV Player Pro 0.8.39 has been released.

We are also working on a special option which will prevent the MP4 files from being used for Vimeo altogether to make it harder to download the videos.

Thanks,
Martin

Hello Tasos,

do you see any error on the browser console when the stream cannot be played? Here’s how to check your browser console: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

Thanks,
Martin

Hello Michael,

FV Player VAST 0.7.3 is out and it fixes the fullscreen issue.

Thanks,
Martin

Hello Martin,

we will release new version of FV Player today with the new version of HLS.js library in it, perhaps it will solve the issue.

Thanks,
Martin

Hello Amir,

does it work if you disable the “Turbocharge Ajax Vimeo loading” option? Please let us know.

In the meantime I’m running some tests now.

Thanks,
Martin

Hello Martin,

thank you for the comprehensive bug report!

The issue is not occuring on my Chrome 61 on Windows 10 nor Firefox. But now I see where the problem is, although I’m not sure why your Chrome browser behaves that way, it should not forget about these HTTP headers when caching.

Could you please check if you get the same issue if you post this video on your website?
https://d3kqo6411ge1e5.cloudfront.net/swen_lake_reloaded/index.m3u8

Also, do you get the same issue when you play your video on our website here? https://d3kqo6411ge1e5.cloudfront.net/swen_lake_reloaded/index.m3u8 -> “HLS ISSUE WITH CACHING”

Thanks,
Martin

Hello Mike,

I see that when you use “Enable old interface” it won’t insert the shortcode for you at all.

What happens if you type in the shortcode by hand without use of our FV Player button? It’s pretty simple, just put in:

[fvplayer src="(paste your video URL here)"]

And try to save it – will it work? If you can copy the splash image URL, you can paste it in as the splash=”…” parameter.

If not, will downgrading to FV Player 6.2 help? To do that you would have to deactivate and delete the current FV Player plugin (no settings nor videos will be lonst) and then reinstall from this file: https://downloads.wordpress.org/plugin/fv-wordpress-flowplayer.6.2.10.zip

At the end of video you got a “Page unresponsive” browser error which we are already working on resolving. Normally it only happens with long YouTube playlists, but perhaps the Visual Composer which you use together with FV Player causes this issue more often.

Thanks,
Martin

Hello Mike,

seems like your message from 3 days ago was not answered, sorry about that!

I opened your site and I can see you have enabled FV Player VAST debugging mode, but I still see Autoptimize is also enabled.

However currently I’m getting these video ads playing. I tried to load the page three times and it always worked. I used Chrome 61 on Windows 10 and Firefox on Windows 10.

If you check the browser JavaScript console (here’s how: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis ), you should see this when you play the video and it comes to the midroll time:

FV VAST load (0,html5) https://servedbyadbutler.com/vast.spark?setID=4313&ID=168850&pid=42495
VAST Ads init.
VAST Ads loaded.
VAST Ad event: loaded
VAST Ad event: contentPauseRequested
VAST Ad ContentPauseRequested for real!
VAST Ad event: impression
VAST Ad event: start
…
VAST Ad event: allAdsCompleted

I think now I know why your question was not answered, I remember asking you more details about Autoptimize, but I guess I just never sent it by accident –

We used Autoptimize before and didn’t had issues with it, but we then switched back to using WP Rocket JS/CSS combine and minify features.

But now that your video ads play for me, I don’t think there is an issue with Autoptimize here. Only thing I wouldn’t recommend in it is only excluding FV Player scripts from it and not excluding FV Player VAST or vice versa. But that doesn’t seem to be the case here.

Are you sure you are not using any ad blocker?

Thanks,
Martin

Hello Matthew,

FV Player Pro 0.8.35 has been released and it fixed this issue. Currently the fix is only it the beta version though. Here’s how you switch to it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

Thanks,
Martin

Hello Kobus,

do you store any [fvplayer] shortcodes in postmeta fields? Does this happen even to new posts?

Thanks,
Martin

Hello Michael,

FV Player VAST 0.7.1 is out and it fixes the issue. You can see it in action on https://foliovision.com/player/demos/vast-ads -> “Skippable VAST ad in mid-roll at 0:30 and 2:00”

We should also add support for this for mobile devices.

Thanks,
Martin

Hello Harold,

I wouldn’t recommend to try to swap out the video file source. Also $(“#player-container a”).flowplayer(); would only work if #player-container contains a video tag, but I’m not sure, it’s not how FV Player works anymore. I’m not sure what $f is, it must be something which you define.

If you want to take an existing FV Player instance and swap out the file URL in it, you can use:

flowplayer('.flowplayer').load('https://foliovision.com/videos/dominika-960-31.mp4');

It’s better to make that .flowplayer selector as specific as possible.

Thanks,
Martin

Hello Mike,

unfortunatelly this is not supported by FV Player VAST, you can only set it to load the ad from the same URL as different times:

[fvplayer src="https://dh0es34san8r1.cloudfront.net/Films/Tjitji/Tjitji+hls.m3u8" vast="https://servedbyadbutler.com/vast.spark?setID=4313&ID=168850&pid=42495" midroll="0,10,15,20" splash="https://www.afrolandtv.com/wp-content/uploads/2017/07/rsz_tjitji.jpg"]

We count on the ad server to provide different ad each time.

Thanks,
Martin

Hello Michael,

1) FV Player plugins are designed to work with WordPress, although some functions can be used even outside of it.

2) Your ad URL is a valid VAST ad tag, it works in our VAST ad tester: http://foliovision.com/player/vast/tester

3) VAST ads work on mobile, you can check our demo page: https://foliovision.com/player/demos/vast-ads

Could you please provide the user agent string for the Facebook browser you are using? You can find it here: http://www.whatismyuseragent.net/ (there is a line which says: “Your User Agent String is: “)

Thanks,
Martin

Hello Pesi,

I see that nobody answered you last couple of questions, sorry about that. Just let us know if the issue still persists.

FV Player now has the text playlist style, you can see it here: https://foliovision.com/2017/09/new-playlist-designs-and-visual-composer -> “New Paylist Style – Text”

Thanks,
Martin

Hello Ceren,

on your screenshot there is only a single video and nothing in the playlist.

Also in the free FV Player you can’t use YouTube videos in a playlist. Although we talked in our team about improving this aspect of our free plugin, it wouldn’t likely let you use featured such as redirect.

Thanks,
Martin

Hello Ceren,

do you mean the preview in the shortcode editor? Or actual preview of the page created by WordPress? What if you save the post as draft?

What playlist style do you have confirured in Settings -> FV Player -> Sitewide FV Player Defaults -> Playlist style? What exact [fvplayer…] shortcode are you using?

Thanks,
Martin

Hello Matthew,

thank you for the bug report, we will get it fixed and add it to our automated testing.

Thanks,
Martin

Hello freddie r.,

my conclusion was that Amazon Drive is blocking your domain, so you can try contacting them, but I’m not sure how successfuly you will be as they are probably not interested in people hosting videos on it. It might work well for a small volume of videos.

Thanks,
Martin

Hello Freddie,

please post your answers into our support forum. I have reposted a couple of your answers from your emails for convenience.

It seems the issue is with how it’s cached on Amazon end. For example on your anime website it keeps failing no matter if it’s cached or not. It actually gets the same MP4 link as my test site gets. And while that link plays on my site, it won’t play on your – as I found because of the referrer information.

Thanks,
Martin

Hello freddie r.,

I was able to play the same videos on my test site or Foliovision.com.

I came to conclusion that Amazon Drive is actively blocking your domain. I was playing with the HTTP headers and I could see that changing the domain in the Referer header to something else fixes the problem.

However this header is controled by the web browser directly and we cannot adjust it.

Thanks,
Martin

Hello Ed,

these warnings look like they might be real. However it doesn’t appear that you submitted the report to us, could you please let us know if you did?

Thanks,
Martin

Hello Steve,

it is what it is – if your site is using https:// the videos on it must use https:// as well, otherwise there might be issues. Browser do so to make sure you connection stays secure.

It seems iOS and Android 4 doesn’t obey these restrictions though. But majority of users will still have issues.

Your Amazon S3 bucket has two addresses, that’s right but only the one which is on s3.amazonaws.com domain has a correct SSL certificate. For plrvideodirect.com.s3.amazonaws.com the SSL certificate doesn’t pass the check.

Thanks,
Martin

Hello Ed,

could you please send the link to the page where we can see the issue? Is there jQuery library getting loaded? Do you see any element with “flowplayer” as the class?

Thanks,
Martin

Hello Ed,

could you please send the video analysis to us using the video checker? Here’s how it works in case you are not sure: https://foliovision.com/player/basic-setup/how-to-use-video-checker

It’s also strange that it was showing as “Video OK” while it was not playing for you. Do you still have that poorly encode video somewhere so that we can improve our check?

Thanks,
Martin

Hello Pádraig,

FV Player 6.3.1 is out, you should be able to remove your custom CSS after the upgrade.

Thanks,
Martin

Hello Mirco,

finally we got to fix this – FV Player VAST 0.7 is out and VAST ads are now working with your video type. You can test here: https://foliovision.com/player/demos/youtube-vast-autoplay

We tested on Android 4.4.4 (both latest Chrome 60 and old Chrome 44), Android 7.0, iOS 8.1, iOS 10.2.1.

Thanks,
Martin

Hello John,

FV Player Pro 0.8.30 has been released. In its Beta version the code for fallback from HLS to MP4 in case of load failure has been added to fix this issue.

You can also test this on https://foliovision.com/player/video-hosting/how-to-use-vimeo -> “City of Bratislava”. If you see the quality switching buttons over the video when playing it on iOS device you will know that you are getting MP4 video instead of HLS – HLS has automated quality control.

I was checking the original Vimeo player and found it’s doing the same – sometimes it played HLS on our iPad, sometimes it played MP4 and I could see the same error on console.

Thanks,
Martin

Hello John,

could you please try to enable the “Force iframe Embedding” option in Settings -> FV Player Pro -> Hosting -> Vimeo (Pro) for a moment and see if it will play then?

I tried to play the Vimeo HLS stream directly and it won’t play either. So I wonder if it’s a problem with my iPad or if the HLS stream on that video is somehow broken and how does the original Vimeo player manage to play it.

Thanks,
Martin

Hello Dan,

we adjusted the order of these qualitity buttons for the upcoming FV Player Pro release.

Thanks,
Martin

Hello Renato,

thank you for your followup, I realized the issue is also that the fullscreen capability of Chrome 60 in incorrectly detected.

Now it’s fixed and FV Player 6.2.8 is out.

Thanks,
Martin

Hello Renato,

I was able to get Chrome 60.0.3112.107 now. I’m not sure why I wasn’t getting that update yesterday (I tried 4 mobile phones). So now I can see the issue.

We released FV Player 6.2.7 which takes care of hiding that download button.

Chrome 60 changed something about the fullscreen mode. I checked core Flowplayer 7 and it does handle it properly, so once we upgrade FV Player to it, you will be getting the full-featured FV Player fullscreen mode.

To make the videos much harder to download we are also preparing a special option for Vimeo videos. It will force use of MPEG-DASH and HLS streams only. While it will then stop playing in some old browsers (we will put in a coherent error message for these ) it will make your videos much more protected agains all sorts of video downloading tools.

Thanks,
Martin