Hello Kevin,

I see the issue with the player button size, we will have a look. My last fix was not the best one, we simply need to make sure our CSS loads as last and then we can reduce the amount of !important CSS declarations.

I am able to reproduce the quality switching issues on Safari 9.1.3 on OS X 10.9.5. It must be a conflict with some plugin or some Safari bug as it works well on Foliovision.com homepage.

The fullscreen button is not there, but hitting Esc key works well no matter how many times I repeat it.

Thanks,
Martin

Hello Daniel,

if you create the CloudFront distribution for the bucket with HLS videos it will have all the required permissions for the bucket and you will be able to remove the permissions to list the bucket listing like I did.

If you followed our guide and you already have CloudFront in place, then you can just remove the bucket read permission for “Everyone”.

If you don’t have CloudFront, then it might require some more steps to make sure any new HLS videos are still playable without requiring you to set permissions to “Everyone” to “Read” for these new HLS videos.

Thanks,
Martin

Hello byronclinic,

since the new FV Player Pay Per View plugin is still in beta stage, we can give you a 1 year free license for it.

Let us know if you are interested in it – our plugin works with Easy Digital Downloads (also known as EDD, we provide seamless installation of it, advantage is that it gives you all the payment gateways, invoices etc.) and allows users to buy access to each video separately. We could set it up for your website and the receive your feedback about any bugs or any suggestions.

Thanks,
Martin

Hello Devin,

it still doesn’t work on my Android 4.4 phone, so I’m not sure why it works for your client, it might just be random.

We have to fix the MPEG-DASH to not automatically switch to highest possible quality.

I see the issue on https://countryguitaronline.com/country-hybrid-picking-chord-embellishments/ when using Safari 9.1.3 on OS X 10.9.5, but not on our website. I’ll have a look into it.

Thanks,
Martin

Hello Daniel,

1) I see, you mean https://d15mkutvqd9ewt.cloudfront.net I solved that by removing “Everyone” from the bucket permissions. As long as the Bucket Policy has this in it it works:

{
    "Version": "2008-10-17",
    "Id": "PolicyForCloudFrontPrivateContent",
    "Statement": [
        {
            "Sid": "1",
            "Effect": "Allow",
            "Principal": {
                "AWS": "arn:aws:iam::cloudfront:user/CloudFront Origin Access Identity {id}"
            },
            "Action": "s3:GetObject",
            "Resource": "arn:aws:s3:::{bucket name here}/*"
        }
    ]
}

That policy is created by CloudFlare when setting the read permissions for the bucket.

I’ll ask Eduard to add that into our documentationt.

Thanks,
Martin

Hello Devin,

I checked and Safari version 5 which is the stock browser in OS X 10.6.8 also has issues with the new TLS enforced by Vimeo’s CDN.

They are working on making sure the transmission is smoother, but sooner or later TLS 1.2 will be the new standard and these old browsers might have trouble using internet at all.

We put in a note suggesting users to use Firefox if a playback fails for a Vimeo video (the routine for that is complex, as Samsung phones or Android 4.0.4 built-in browser doesn’t trigger any error for these issues).

Regarding the quality switching – if you are not using MPEG-DASH option, then perhaps it’s picking up the Vimeo’s HLS stream. Sorry if we haven’t answered your question about that if you asked it somewhere, but could you please post some URL where we can see the problem?

Quality switching on countryguitaronline.com works well for me in Safari 9.1.3 on OS X 10.9.5. It was playing MP4 video and so was Google Chrome, so you are not using the MPEG-DASH option.

Thanks,
Martin

Hello Nikolas,

in FV Player Pro 0.8.15 the video ads with YouTube were reenabled for modern phones (Android>=4.4 with Chrome>=56 and iOS>=10).

Just make sure you switch to the beta version: https://foliovision.com/2016/06/switching-pro-player-to-beta

Thanks,
Martin

Hello Daniel,

is your sites are all built on WordPress, then you shouldn’t have issues with switching from one PHP 5.x version to the another.

For our servers we use Ubuntu 16 and PHP 7 is a must – if you have some time to check the error logs for any issues.

Please let us know if you have any other questions.

Thanks,
Martin

Hello Amir,

are you sure you have the latest FV Player up? We already check if it’s array and if there are any items in it: https://plugins.trac.wordpress.org/browser/fv-wordpress-flowplayer/trunk/models/custom-videos.php#L165

Perhaps you are using some old version of PHP? Please check.

Thanks,
Martin

Hello Amir,

I fixed the issue and put it into distribution. Since it was not actually breaking anything (the error was in a separate callback function) I haven’t released a new version of FV Player Pro because of it, but if you reinstall, you will get it.

Thanks,
Martin

Hello amiremami,

I actually don’t see any video in that post.Here is a post with Vimeo and it works: https://www.ajibtarin.com/strange-metaphysic/11208/

So perhaps the error only appears on posts with no video, I’ll check that out. I don’t see such problem on our site. Could you please disable Autoptimize JS optimization for a test?

Thanks,
Martin

Hello amiremami,

are you sure you haven’t installed or updated any plugins or altered their configuration?

Could you please re-enable FV Player Pro now for us to have a look? I’ll be in the office the next 4 hours, so I will be able to check it quickly.

I went as far as creating a local copy of one of your post HTML code, putting FV Player Pro back in and it was working. It was for a Vimeo video, perhaps they issue is with some other video type?

Thanks,
Martin

Hello Gergely,

FV Player checks the URL extension to determine the video type.

While we might improve that in the future, here’s what kind of URL you can use to make sure FV Player detects the video type properly even if it’s a result of a PHP script:

https://foliovision.com/video-location-header.php#.mp4

Adding the extension behind a hashmark is a little trick to make sure it assumes that as a video file type.

Thanks,
Martin

Hello Antonio,

you should be able to ask the theme developers to enable shortcode parsing for the embed code field. It’s only a single line of code which they would have to put into a proper place, using this WP function: https://developer.wordpress.org/reference/functions/do_shortcode/

Thanks,
Martin

Hello Amiremami,

it’s fixed now, it plays on your website already. We were not counting on a video having just one audio stream quality.

Thanks,
Martin

Hello Stacey,

I think that WordPress [video] shortcode normally might be preloading the video and showing its first frame. FV Player doesn’t do this, although adding support for it was on our list. However some videos start with black screen and different browsers support this differently, so we haven’t done so yet. It wouldn’t work mainly on mobile devices, so setting a splash screen by hand is recommended.

The option you found make sure the splash screen is used for post featured image.

Thanks,
Martin

Hello Stacey,

FV Player might not be loading properly at all. Please check if it works for your on the link I sent before and check if it appears with a white play button inside of a white circle like you can see on a screenshot here: https://cdn.foliovision.com/images/2014/05/400/Next-button.png (minus the “Next” button, that screenshot show the lightbox functionality)

Thanks,
Martin

Hello Stacey,

I see in the other thread you said:

I’m having exactly this same problem in Chrome Version 57.0.2987.133 (64-bit) on Windows 10. Is there any solution, yet?

Please test on the link I sent above, I really think something is failing on your website.

Thanks,
Martin

Hello Sergio,

IE11 doesn’t support MPEG-DASH unfortunatelly. We want to add an option to FV Player Pro to switch the Vimeo playback to streams only (HLS or MPEG-DASH) as that will make it much harder to download. It will lower the compatibility, but it should be worth it and it will be up to you to enable that option.

Thanks,
Martin

Hello Sergion,

FV Player Pro 0.8.11 which fixes this has been released. After upgrading you might need to wait an hour before the old cached video information is invalidated and it starts working for you.

Thanks,
Martin

Hello Ahmen,

please upgrade to 6.0.5.22, it solves the issue.

There were issues with upgrade to that version related to WordPress.org: https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/i-cant-update-to-6-0-5-22-through-wordpress-dashboard

Thanks,
Martin

Hello Hentaipulse,

We do provide paid support where we check your site directly: http://foliovision.com/pro-support

However in this case you should be getting in touch with your ad company and ask them if their script is doing something with Flowplayer – like trying to start the video playback after the popup is really opened to make sure users with ad blockers don’t get the video playing. In that case they should be excluding the mobile users from this kind of ad detection or making sure they have it setup the same for JW Player and Flowplayer.

Thanks,
Martin

Hello Hentaipulse,

so the ad unit (browser popup window) which I saw was the popunder ad, or is that something else that I haven’t described in my post?

Thanks,
Martin

Hello Hentaipulse,

I’m not getting any ads out of these, could you please put them up on your website for one post only?

Thanks,
Martin

Hello Tung,

please double check that your FV Player Pro plugin is enabled. In your shortcode it looks like you have it enabled, but the screenshot looks like it’s not there.

Also in your VTT file make sure you are using --> as shown in Step 1 in our documentation: https://foliovision.com/player/advanced/subtitles

The subtitles which you pasted use “–>” instead.

Thanks,
Martin

Hello Amiremami,

we released FV Player Pro 0.8.10 which fixed this issue. Please let us know if you are still having issues afterwards.

Thanks,
Martin

Hello Magentawave,

1) Currently this is only supported at the end of a video: https://foliovision.com/player/ads/setting-up-html-popups

Making sure you can pick any popup for any video at any time is on our list of things to do.

2) In the Popup you can enter any HTML, so you can put in your image that way.

3) These Popups won’t work on iPhones with iOS version lower than 10, as these don’t support video player embedded directly to the website but play the videos in their own full-screen player.

4) You can add share=”no” to the shortcode. I’ll make sure it’s available tin the shortcode editor as well in the next release.

Thanks,
Martin

Hello John,

I just stumbled upon this old thread. As you probably know by now, FV Player Pro supports VTT Chapters: https://foliovision.com/player/basic-setup/vtt-chapters

Thanks,
Martin

Hello Murat,

thank you for the videos. Please try this CSS rule, it appears to me it’s all you need:


.flowplayer {
width: 100% !important;
}


We don’t recommend using !important, but let’s see if it gives you what you need.

We could make it possible to enter a value like 100% for the player size, but then it would have to be explained in the user interface and it might get a bit too messy.

Thanks,
Martin

Hello Sergio,

FV Player 6.0.5.21 has been released and it disables the video element right click.

The contrast might be related to your graphics hardware settings. You can try to enable “Use software rendering instead of GPU rendering”: https://support.microsoft.com/en-us/help/2528233/how-to-enable-or-disable-software-rendering-in-internet-explorer

We are planning to increase the Vimeo video protection with an extra option which will make sure the Vimeo videos are never playing using the MP4 files, but always use HLS or MPEG-DASH streams. It will reduce the compatibility, but the benefit will be that these streams can’t be downloaded without advanced knowledge of how the streams work. We also want to obscure the Vimeo video IDs so that they can’t be checked in HTML source code.

Thanks,
Martin

Hello Murat,

could you please let us know more about what it is you are trying to achieve?

FV Player normally fills the entire column width, if the size is bigger than the column, it doesn’t work that way with the height. It has to know the video size (or aspect ratio) and then it sizes the container based on that.

The problem is that the video size is unknown until is starts to play and that’s why both width and height has to be entered (and that’s why there is a global option for it).

We already scan the video length and we would like to add scanning for video size and splash screen size, so then that could be used instead.

Thanks,
Martin

Hello Martin,

this fix will be part of the next FV Player release.

Thanks,
Martin

Hello Darius,

thank you for the bug report about the lightbox, we will get it fixed.

I see what you mean about looping a section of video which was already played. Currently you have to click into it or before it for it to start looping. I’ll check with our team if your desired behaviour should be the new default.

Thanks,
Martin

Hello Magentawave,

It should work fine even with setting of 1280×720.

FV Player uses the width and height to also calculate the aspect ratio of your video, so if you provide values which are bigger than the actual content element where you use FV Player it will size down to fit into it while keeping that aspect ratio.

We had some issue with a black line showing at the edge of the video in Google Chrome when the reduced size was not a decimal number, but it was fixed in FV Player 6.0.5.17.

Thanks,
Martin

Hello Frank,

if you would like to fix this right on your website, we are happy to help, just order the Pro support here: http://foliovision.com/pro-support

Thanks,
Martin

Hello Russell,

I’m using Safari 9.1.3 on iOS 10.9.5 and it doesn’t open in a new tab for me.

Actually FV Player tries to open a new tab first and if it fails it then opens the link in the same window. So perhaps you allowed these popup for your site domain.

Perhaps there could be a preference if it should try to open new tab or always use the existing tag. We will discuss this in our team.

Thanks,
Martin

Hello Luria,

unfortunately I was not able to reproduce this bug anymore. I opened and closed the lightbox multiple times, always resizing the browser window.

Are you using any browser extensions?

Are you noticing that the issue occurs when you change the windows size during the initial video load (when the three dots animation shows up)?

Thanks,
Martin

Hello Amiremami,

yes, we will try to get rid of it.

Thanks,
Martin

Hello Amiremami,

that error triggers as the video URL is swapped during the loading. It doesn’t have any side effect on the video loading and the video plays properly.

However I see it would be better to find a way of removing that warning.

Thanks,
Martin

Hello Luria,

sorry, I wasn’t able to get to this yet.

The lightbox dimensions can be altered in the shortcode, although we are thinking if that’s really needed – if the lightbox would tak something link around 90% of the screen it might simpler to use.

Thanks,
Martin

Hello James,

the bug was a special one, just saving the FV Player settings would solve it, so that explains why it’s working for you after you enabled the old interface. You can turn that off safely.

Sorry about that, we are working on improving our automated plugin testing, although this one will be a though one to test.

Please let us know in a new thread what lightbox issue you are having.

Thanks,
Martin

Hello Kerry,

we are going to improve this workflow issue, as a quick fix you can use “Disable video titles” checkbox in Settings -> FV Player Pro -> Hosting -> YouTube and Vimeo boxes.

Thanks,
Martin

Hello amiremami,

regarding the Flash issue – it appears you are using the Settings -> FV Player -> Integrations/Compatibility -> “Prefer Flash player by default” – please make sure you disable it and test again.

Thanks,
Martin

Hello Shez,

we are putting it into the FV Player Pro Beta release now. Should be available for your to use later today.

Thanks,
Martin

Hello cruiserparts,

you were asking when this will be ready in an email – you can actually test this new feature before it gets released for public. Just reinstall the FV Player plugin from this ZIP file: https://github.com/foliovision/fv-wordpress-flowplayer/archive/task-7005550-email-sharing-text.zip

If you are not experienced with ZIP files – first you have to deactivate and delete the FV Player plugin which you are currently using and then install from that ZIP file by using the Add New -> Upload option in wp-admin -> Plugins. No videos or settings will be lost.

Please let us know how it goes. You will find the setting labeled as “Email Sharing Text”.

Thanks,
Martin

Hello Jim,

are you using the Beta release of FV Player Pro? Does it happen even in the Release version? Here’s an article about how you can switch from Release to Beta, so analogically you can go back to Release: https://foliovision.com/2016/06/switching-pro-player-to-beta

However I still don’t see how this could be caused by FV Player Pro – we are not changing the way the posts are getting published. Are you able to disable Templatera and WPBakery Vistual Composer and see if the issue disappears?

Thanks,
Martin

Hello Luria,

I was not able to reproduce that issue, the splash screen appears properly for me as the video loads.

Could you please let us know what exact Chrome version you are using? Best if you could send over the exact user agent string which you can find here: http://www.whoishostingthis.com/tools/user-agent/

Thanks,
Martin

Hello Sergio,

I found we are not detecting Chrome 56 which has this download button. It was introduced in Chrome 55.

FV Player 6.0.5.19 has been released now and it fixes this issue.

The issue is related to the native fullscreen mode – we originally set FV Player to use the Android native fullscreen mode to help the older and slower devices. So now we setting it back to use the FV Player fullscreen mode which will prevent that download button from showing up. The native fullscreen mode will be only used on Android < 4.4 and iOS < 7 if it's not using Chrome 55 and above. That should work for you as a quick and good enough fix, please let us know if you notice any issues with it. We will work on improving the Vimeo embedding. I don't think you need to change the way you are uploading the videos. Thanks, Martin

Hello Murat,

it seems like something might be failing in your Ajax requests. I checked your site but it seems you enabled the Vimeo iframe embedding as you were having these issues.

Could you please put it back live now, so that we can have a look? We are in the office until 4 PM UTC time.

I think it should just work, it appears to me the issue could be on the Vimeo end at that time (Wed, 08 Feb 2017 15:42:24 +0000 – Wed, 08 Feb 2017 15:49:56 +0000) as I’m looking at our Vimeo logs.

Thanks,
Martin

Hello Clod,

the next release (FV Player Pro 0.8) will improve the scroll positioning a bit.

Unfortunately the new release is late, but you can get it even right now – just deactivate your current running copy of “FV Player Pro” and then delete it. Once that is done head over back to Settings -> FV Player and hit the yellow “Install Pro extension” which will give you the latest version.

Thanks,
Martin