Hello Cory,

1) RTMP issue – the issue with http://xxxxxx.cloudfront.net/fcs/ident2 is not likely related as that’s not your RTMP server.

I checked the debug info and your stream is not found. Are you sure your CloudFront for RTMP is pointed to the right S3 bucket? Are you sure https://foliovision.com/player/serving-private-cloudfront -> “Next step is bigger – you need to fill in required data:” -> “Restrict Viewer Access” is not enabled? If it is, then you should configure FV Player Pro to setup the signature for that domain as well – check “If you setup your RTMP with access restrictions, you need to enter your domain” on the above guide.

Also check “Origin Access Identity” in the above guide – both CloudFront distributions should use the same. If you have CloudFront HTTP distribution restrict the access to the bucket and have the CloudFront RTMP work without the Restrict Viewer Access then it;s going to be a problem.

I’m noticing there are JavaScript errors on your page which break something in jQuery, so something might be broken because of that as well.

2) HLS and RTMP is harder to download that a video served over HTTP, but certainly not impossible. But you need to deliver the video via HTTP to allow playback for non-Android non-iOS devices non-Mac-Safari users without Flash – typically desktop computers using Windows or Linux.

Our overview of video download protection is here: https://foliovision.com/player/protecting-video-from-downloading

Thanks,
Martin

Hello Charles,

so the lightbox would have to be opened automatically as well obviously, is that what you are looking for? I just want to make this clear before I throw this idea at my team mates, please let us know.

Thanks,
Martin

Hello Gbrother,

I was not able to reproduce the MP4 seeking issue this time. Last time I could see the issue, then I contacted Vimeo on their support forum, there was even somebody else with the same issue and the the issue disappeared.

But we better be prepared with the MPEG DASH support as this might still be happening to you.

Thanks,
Martin

Hello Ben,

sorry about that, we released FV Player Pro 0.7.2 with the fix for the above PHP warning now.

Saving the plugin settings would remove that warning as well.

Thanks,
Martin

Hello Ganesh,

unfortunately if there is a JavaScript error which breaks jQuery, then it’s hard for our player to recover. It could recover, but then any function of it which is bound to jQuery (a lot of our custom features use it) would still not work.

Thanks,
Martin

Hello Nasruddin,

we are concentrating on the HLS encryption, rather than figuring out the hotlinking protection for it. The issue is that you can add the signature for the M3U8 URLs, but not for the TS video segments.

You can hotlink to the encrypted HLS stream but it won’t play as the player won’t get the decryption key. That can be based on your login status for example – so only members can play the videos that way.

Thanks,
Martin

Hello all,

FV Player Pro 0.7 with support for subtitles for Vimeo video has been released.

Thanks,
Martin

Hello Casey,

sorry about that, there was apparently some confusion in our team.

FV Player 6.0.4.16 has been released and it has that feature in it.

Thanks,
Martin

Hello drfingerless,

the CSS rule was too weak, we will check for something that would stop the CSS animations altogether. It could be good for compatibility, as clearly the CSS has some issue with your theme CSS.

We hope to resolve the Safari issue as well,

Thanks,
Martin

Hello drfingerless,

I asked our team about the Safari issues.

Both issues appear to be some unfortunate CSS conflict.

Thanks,
Martin

Hello drfingerless,

IE 10 issues – could you please try to add the following CSS code to your theme?

#main .flowplayer .fp-timeline .fp-buffer{-webkit-transition:none;-moz-transition:none;transition:none}

That should help with the issue, let me know and I can check the IE 10 again.

Thanks,
Martin

Hello magentawave,

I tried that, hopefully this won’t be a big problem to fix or suggest a fix to OptimizePress.

Thanks,
Martin

Hello Nate,

thank you for the details!

Martin

Hello wintv,

we just released FV Player 6.0.4.15 which fixes the editing issue in WordPress 4.5. Please let us know if you are still having issues.

You should be seeing a “Add Playlist Item” link in the shortcode editor, please see step C. here: https://foliovision.com/player/creating-playlists

If you don’t see it, please check that Settings -> FV Player -> Post Interface Options -> Playlist is enabled.

Thanks,
Martin

Hello Evélina,

sorry about not responding to your last messages. We had a bad IT day when you email were not working and it appears I haven’t realized there are pending messages to check.

Thank you for the tip, there are always some weird shortcuts in the computers.

Thanks,
Martin

Hello wintv,

could you please let us know if you are using WordPress 4.5? We haven’t noticed issues with this, but I see some report about issues in WordPress 4.5, so we will get it tested/fixed in the morning.

Thanks,
Martin

Hello magentawave,

could you please post the URL where we can see this issue live? Otherwise it’s hard to figure this out as Optimizepress is paid and we don’t have it.

This shouldn’t be too hard to figure out once we can see what CSS rules are in place.

Thanks,
Martin

Hello smith234,

we tested WordPress 4.5 compatibility ahead of time and found no issues, so this is a bit disappointing. Thank you for reporting the issue though.

Could you please test if it also happens if you write some text into the editor and then use our shortcode editor? Perhaps it just fails if the editor is empty – a bug which we fixed just now.

Thanks,
Martin

Hello SaintlyMic,

here is a plugin which lets you enable shortcodes in comments: https://wordpress.org/plugins/shortcode-in-comment/screenshots/

If you are only interested in allowing people to post videos from YouTube or Vimeo, it would work, although they would have to type in [fvplayer src="{the Vimeo/YouTube Path here}"] to make it show up.

Enabling the user front-end video submission is another issue. We tested this with https://wordpress.org/plugins/wp-file-upload/ plugin and it works, but we don’t have a documentation for it ready yet. So you could check that plugin and see if you like how it allows you to upload the MP4 videos.

The problem with user uploads is that their videos might not be properly encoded for web: https://foliovision.com/player/encoding

Thanks,
Martin

Hello drfingerless,

1) Safari issues – I wasn’t able to replicate this issue in Safari 7.1 on OS X 10.9.5 or Safari 6.1.4 on OS X 10.8.5. Could you please check what browser version is your client using? I’ll ask my colleges to test some other versions in the meantime.

2) IE 10 issues – I was not able to reproduce the issue in IE 11 nor IE 9. Does it happen even if you use the default WordPress theme? You can use the theme preview and navigate to your page there.

Thanks,
Martin

Hello Nate,

so the issue is present even when using core Flowplayer without any changes.

4) Please check here if it happens even with Flowplayer 5: https://foliovision.com/html/samsung4.html

5) Does it depend on if you are using cellular network or a Wifi connection?

6) Are you using the stock browser? Is there any setting it in to lower the data consumption? There might be some custom Samsung setting in it.

Thanks,
Martin

Hello Nathan,

could you please look at the following links on your Samsung mobile?

1) https://foliovision.com/html/samsung1.html
2) https://foliovision.com/html/samsung2.html
3) https://foliovision.com/html/samsung3.html

Please let us know how it behaves in each case. Does it still require multiple clicks (taps) to get the video play? Please wait a few seconds before tapping it again.

Thanks,
Martin

Hello todayweb,

our Google Analytics tracks video start, first, second and third quartile and video end: https://foliovision.com/2015/04/detailed-google-analytics

Here’s how it’s used: https://foliovision.com/player/google-analytics-flowplayer

Looking at Google Analytics -> Real-Time -> Events I can see my video plays on the website in real-time and I can click into the event labels to see what video was started/watched until the end and so on.

Thanks,
Martin

Hello Mirco,

could you please post the exact shortcode which you are trying to use here?

The issue is that shortcode contains [ and ] symbols and that breaks our shortcode obviously. We are already escaping the ” symbols in our shortcode popup attribute, so we could have any [ and ] replaced with { and } but it might damage some JavaScript codes.

If you post your shortcode, it will make our decision easier.

Thanks,
Martin

Hello Casey,

could you please make sure your remove FV Player plugin before installing it from https://github.com/foliovision/fv-wordpress-flowplayer/archive/dev.zip? That should fix your issue.

Thanks,
Martin

Hello Casey,

the plugin which I set over is FV Player – not FV Player Pro.

You can get FV Player Pro back to your website by opening Settings -> FV Player and then checking the header – you should see your license key there and a button to re-install FV Player Pro. You can also get it on https://foliovision.com/my-licenses

Thanks,
Martin

Hello sethy,

your link doesn’t open anymore. We plan to add support for MPEG-DASH, perhaps you can use that format as well.

Thanks,
Martin

Hello magentawave,

well, 30 minutes is a lot, but you can get there by specifying a big enough time. We haven’t finished the guide for it yet.

Thanks,
Martin

Hello Wilhan,

there was an issue with the JS minify engine we are using, I had to ask support to get it fixed.

Now FV Player VAST 0.6.6 is ready for your upgrade. If you don’t see if you can get a copy of it at https://foliovision.com/my-licenses

Thanks,
Martin

Hello Nathan,

I’m sorry about the delay, could you please check if it’s happening with the first video here as well? https://foliovision.com/player/demos/amazon-signed-urls

Thanks,
Martin

Hello Sandee,

I was not able to reproduce this bug.

Are you sure Settings -> FV Player -> Sidewide Flowplayer Defaults -> “Disable Embed Button” and “Disable Sharing” are both checked?

Thanks,
Martin

Hello Wilhan,

we will add support for this.

We do have a URL tag for IP address, but it will actually return empty as this is not a server-side implementation. Is it really needed for your ad?

Thanks,
Martin

Hello Thorsten,

VPAID JS ads are supported: https://foliovision.com/player/vast

However it would be best if you could send over a test tag (can your ad provider give you one?) so we can double-check it as not many people are using it yet.

Thanks,
Martin

Hello magentawave,

please upgrade FV Player to version 6.0.4.14 and you will be able to use the new feature. The announcement post on our blog will come soon.

1) the time depends on the video playback.

2) if you pause the video, the ad won’t appear until it reaches that time. 15 minutes would be far too long though. This feature is more useful for the overlay ads like on YouTube when it appears after 10 seconds of the video or so. If you want to make it appear at the end of the video, then you can use the popup feature.

3) New version of FV Player works well with Optimize Press 2: https://foliovision.com/2014/04/flowplayer-fixes-optimizepress

4) Answered here: https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/why-do-2-settings-for-fv-player-appear-in-wordpress-settings

Thanks,
Martin

Hello Scott,

thank you your kind words!

I checked your issue – are you also using our Amazon S3 protection? Please let us know what setting you have there, it appears that your custom Cloudfront domain is getting matched by your Amazon S3 bucket.

You can try to enter bigger part of your Amazon S3 bucket URL into Amazon S3 settings. For example if you are using URLs like https://s3-eu-west-1.amazonaws.com/t…y/video.mp4 then you can try to put in “amazonaws.com/t…y” rather than just “t…y”. I think that should help, but make sure you check your Amazon S3 videos afterwards if they play.

Thanks,
Martin

Hello Helmar,

the buffering is controlled by browser, different browser will buffer differently.

However if you hit the “q” key while playing a video, it will unload our player completely. Could you please test and let us know if that’s what you are after?

Thanks,
Martin

Hello magentawave,

sorry about the delay, we got bogged down in solving server issues.

The idea is that you can enter your button HTML as the ad. So just put the right class on it and make sure it has the right a href link.

If you install our latest development version from this ZIP file: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip Then you will see a setting in Setting -> FV Player -> Ads -> “Show after”. You can enter 5 in there and your button HTML to the above box as per this guide: https://foliovision.com/player/adding-ads

That should allow you to put in your HTML and have it show up after a set time.

Thanks,
Martin

Hello Nate,

thank you for the details. I checked for some other site and this one is responsive: http://www.whatsmyua.com/

I’m not having the issue on Samsung Android 4.4.4 with stock browser. I should be able to get my hands on Android 4.3 later today.

Thanks,
Martin

Hello Bethany,

we do have speed control and after some testing I can say that it can indeed by increased by 0.1. So we could add that into our plugin.

However we would have to make sure we test all devices, as I’m not sure if mobile devices support all of that. I’ll check if we want to do this with our team.

Thanks,
Martin

Hello Gbrother,

could you please check if you are currently having issues with your videos embedded using FV Player?

Then please check if it works better for you here: http://foliovision.com/html/dash/test.html

The issue you reported was “html5: http error” after few minutes of video playback or when seeking in the video. It occurred even when using Vimeo Pro file URLs.

Thanks,
Martin

Hello Ola,

unfortunately your link doesn’t work.

I’m not sure what exactly if your goal, if that’s a lightbox which pops up automatically and plays the video, then that’s not currently supported. We can autoplay the video as soon as it gets open though, perhaps you can setup a click event for the lightbox element on jQuery(document).ready( function() { .. } );

We also need to improve our Ajax compatibility, we could do something to have the playlists working in Ajax loaded content.

Thanks,
Martin

Hello Martin,

1) Blinking cursor – could you please send over the URL of your page where we can see it?

2) Cursor hiding – you can try a CSS like this (just put it to your theme stylesheet or custom CSS field):

.flowplayer.is-mouseout {
cursor: none;
}

3) Fullscreen button position – we had the same question here, please have a look: https://foliovision.com/support/fv-wordpress-flowplayer/how-to/customize-skin

Thanks,
Martin

Hello Gbrother,

we released FV Player Pro 0.6.20 which has the Settings -> FV Player Pro -> Vimeo Pro -> “Force iframe Embedding” option which lets you switch all the players to basic embed codes at once.

This is good in case of some failure in our player, however it mean your playlists or other features won’t work with the Vimeo videos.

We are checking how to use Vimeo MPEG-DASH videos.

Thanks,
Martin

Hello Gbrother,

does it happen with all the players on your test page? That means FV Player with its Vimeo integration. FV Player with Vimeo Pro video URL and Vimeo iframe embed code?

If it’s better with the Vimeo iframe code, then we can switch our plugin to use MPEG-DASH for Vimeo videos

You also said the problem is also visible when using the Vimeo Pro video URL, so you could be submitting that issue to Vimeo support.

Thanks,
Martin

Hello Gbrother,

could you please send us the exact URL where we can see the issue?

You also said: “There are same problem with playing videos neither to put vimeo code nor put file directly.”

So are you seeing the issue with just our player or also when using Vimeo iframe?

I had a quick look at Vimeo forums and noticed some playback issues are occurring in Brazil: https://vimeo.com/forums/help/topic:281259

Thanks,
Martin

Hello Gbrother,

thank you for the bug report, we are having a look.

Thanks,
Martin

Hello Chi,

we are about to finish release of brand new FV Player Pro, however we are suddenly bogged down in a lot of work in improving our client license screens.

Could you please disable any post-roll ads for now and see if that helps?

Thanks,
Martin

Hello magentawave,

with a bit of luck the feature might be out this week.

Thanks,
Martin

Hello amiremami,

here’s a sample code for FV Player which detects if the user really watched the video to the end (seeking to the end won’t suffice) and then sends the post ID using Ajax: https://gist.github.com/foliovision/2c266598333ecbd1f151

If you know PHP and JavaScript it should be possible for you to link it all together

Thanks,
Martin

Hello magentawave,

we will add a setting to show the standard ad code after X seconds, so you will be able to use that: https://foliovision.com/player/adding-ads

Thanks,
Martin