Hello Anne,

we had a look at your website as you ordered our Pro support before – it was an issue with “Popup Domination” plugin.

Turns our that even though the fix for your website was included in our live version, there was a tiny glitch in it which caused it to fail.

Fixed now. Your videos play again.

Thanks,
Martin

Hello Steve,

thank you for your question.

FV Player Pro is the pro extension which auto-installs for our licensed users. It provides Vimeo and YouTube integration and it should be used together with FV WordPress Flowplayer. We will make this more clear in the plugin description.

Thanks,
Martin

Hello Chan,

are you sure you don’t have “Private” mode enabled on the iPad? That might interfere.

Regarding your full screen issues – we tested Chrome 36.0.1985.125 on Mac OS X 10.9.1, Chrome 35.0.1916.114 m and 36.0.1985.125 m on Windows 7 and couldn’t replicate the issue.

Do you mean that the video disappears after switching the quality? Is the issue solved by clearing the browser cache or perhaps even restarting it? Does the issue also appear if you log out of the site?

Thanks,
Martin

Hello David,

CloudFront will automatically pick the best edge location. You can set the locations for each distributions when you are creating it.

It’s the “Price Class” option:

It’s all in our guide: https://foliovision.com/player/serving-private-cloudfront#rtmp

Thanks,
Martin

Hello Chan,

thank you for your cooperation, where were a couple of issues we had to fix:

1) First of all – M3U8 is designed to support multiple quality streams inside of it. Can you get such file from your video provider? Then there should be no need for quality switching provided by our plugin.

However we included support for that in new FV Player Pro release (0.1.8.9), so this will now work. Tested on iPad as well.

2) I see the bug in RTMP quality switching. The new version fixes that as well.

3) We also released new FV WordPress Flowplayer (2.2.21) to fix the issue with your RTMP URLs (rtmp://server/path/mp4:path/file-name).

Thanks,
Martin

Hello Chan,

RTSP streams are useful for old mobile devices. It’s currently not supported by our plugin, but the support could be added.

I was able to play your video in my computer using VLC Player, but not on my old HTC Legend phone.

Can you get a mobile optimized version? It should not be wider than 480px if it should play on old HTC Android phones and so on. Otherwise it doesn’t make much sense to add this kind of video streaming.

Thanks,
Martin

Hello Chan,

take a look at your RTMP path – it contains “mp4:” which separates the RTMP server endpoint from the RTMP path.

So the correct way of posting this with FV Flowplayer is.

[fvplayer rtmp="rtmp://video.example.com/480745868/_definst_/" rtmp_path="480745868/file-name.mp4"]

Then you can simply add up HLS stream:

[fvplayer rtmp="rtmp://video.example.com/480745868/_definst_/" rtmp_path="480745868/file-name.mp4" src="http://video.example.com/480745868/_definst_/mp4:480745868/file-name.mp4/playlist.m3u8"]

We updated the RTMP documentation with this.

I see that the HLS is not checked by video checker at all, so we fixed that by including at least a basic check.

In next version of FV Flowplayer, you will be able to insert the URL in its original form, but we still prefer to separate the RTMP server and path.

Thanks,
Martin

Hello David,

as you order our pro support, I had a look at the website.

I found the issue here – you inserted the mobile MP4 video, but there was not MP4 video entered as one of the video sources, you only had RTMP. I fixed that by changing the mobile video to a primary video source. Any browser which supports Flash will use your RTMP stream.

This is all documented here: https://foliovision.com/player/rtmp-streams

But I see that this might be confusing, so we will work on making sure the mobile video gets picked up by browsers even if there is no desktop MP4 video entered as one of the video sources.

Thanks,
Martin

Hell Stefan,

you will be able to get this fix with the next FV Flowplayer version which will be released later today.

Thank you for your cooperation!

Martin

Hello Eric,

this is on top of our list right now. We are already investigating it in the other thread, it seems to work differently in different browsers: https://foliovision.com/support/fv-wordpress-flowplayer/how-to/opacity#post-3783

Thanks,
Martin

Hello Stefan,

looks like it might not support the inline playback and it’s also pretty new OS. We will send you something to test tomorrow.

Thanks!
Martin

Hello Stefan,

thank you for reporting back. Could you please try on this demo page? This one has no splash image: http://lifeinamovie.com/h/a-test1-nosplash.html

This will help us come up with an encoding recommendation for Windows Phone compatibility or fix any bug with the splash screen.

Thanks,
Martin

Hello Stefan,

could you please let us know what screen size you get here on your Windows Phone? http://www.whatismyscreenresolution.com/

We might need to improve our detection and then it seems like mobile video recommendations should get you there: https://foliovision.com/player/encoding#mobile-video

Or you can try to make sure your MP4 video is using the baseline profile as recommended here: http://msdn.microsoft.com/en-us/library/windows/apps/ff462087(v=vs.105).aspx

You can report the video using the video checker and will have a look if it should play fine.

Thanks,
Martin

Hello djkfunk,

sorry about the delay in my reply.

Could you please use the video checker to report the exact stream which is causing issues?

Perhaps you have turned off the meta data in your RTMP server.

Thanks,
Martin

Hello Ed,

sorry about that, I forgot to remove the “solved” tag. Thank you for the screenshots too. We are still looking into this.

Thanks,
Martin

Hello Ed,

we will investigate this issue. If the autobuffering is enabled, this should work – the first frame of the video should show up – thus no need for splash image. It wastes the server bandwidth, as it has to load a bit of the video (more than just an image) and different browsers treat it differently, so it’s not without flaws.

Thanks,
Martin

Hello Lise,

could you please post a link to the YouTube video where these subtitles should be used?

Our plugin works with WordPress, but it’s not included in WordPress automatically – it has to be installed separately and it also needs the license.

Thanks,
Martin

Hello Lise,

latest version of FV Player Pro (available to licensed users of FV Flowplayer) now provides a proper YouTube embedding: http://foliovision.com/2014/07/playing-youtube-videos

We tested the subtitles in VTT format and they worked fine.

Thanks,
Martin

Hello Micah,

thank you for your interest in our plugin!

When I open your link, I only see “[membc_ppep-video-shortcode-micahtest title=’How Do People Keep Score’ videofile=’https://ppep.s3.amazonaws.com/0304-101-002%20How%20Do%20People%20Keep%20Score.mp4′ seconds=’565′ tag1=’750′ tag5=’758′]”. That is not the shortcode which our plugin is using.

We use [fvplayer…] shortcode, as described here: http://foliovision.com/player/user-guide

Are you trying to integrate FV Flowplayer with some other plugin?

Thanks,
Martin

Hello Ed,

I see, it’s not an hazy overlay, but a color which you selected Settings -> FV WordPress Flowplayer -> Player Skin -> Canvas.

Thanks,
Martin

Hello Manish,

the HTML page must contain <body> tag, so if you test this in a hurry, you might miss it. Working demo here: http://lifeinamovie.com/h/embed.html

Thanks,
Martin

Hello Manish,

since it’s a paid plugin, it’s hard for us to check.

Does the error actually break our settings screen? If it’s just an error that shows up and you are still able to open all the settings boxes and also use the FV Player button (shortcode editor) when writing a post, I wouldn’t worry about it much.

Of course check if your videos are playing – logged in and not logged in.

Thanks,
Martin

Hello Varut,

this can be achieved by using the following JavaScript script:

flowplayer(function (api, root) {

api.bind("ready", function (e,api) {

api.speed('1.5');

});

});

You can experiment with keyboards shortcuts shift + left/right arrow to see if it works well with your video.

We could add the speed=”1.5″ option to the shortcode as well to make this much easier. We would be happy to prioritize this feature if you buy our license or if you already have it. We are currently finishing our YouTube integration and it takes a fair amount of time.

Thanks,
Martin

Hello Manish,

it appears to be caused by the some other plugin. What issues are you noticing? Is the shortcode editor (the FV Flowplayer button above the post editor) working for you?

Thanks,
Martin

Hello Mateusz,

1) Hide control bar – currently this can be only done via CSS:

.fp-ui { display: none; }

Just make sure you add something before the CSS selector to make sure it affects only that specific video.

2) Hide share buttons – the above also hides the share buttons.

3) Autoplay – just enable it is Settings -> FV WordPress Flowplayer -> “Post Interface Options” and you will be able to add it using the shortcode editor.

4) Loop – same as (3).

5) Volume off – since iPad and Android doesn’t support volume control from within JavaScript, this wouldn’t work. We recommend that you encode your video without the audio to really make sure the audio won’t disturb anybody.

Thanks,
Martin

Hello Isaia,

we just released version 2.2.17 which might fix your styling issue. Could you please give it a try?

We also offer hands on support for our plugins in case you are still having issues. If you want more features, you can order our license which gives you FV Player Pro – our Pro extension which adds Vimeo, lightbox, secure CloudFront and other features.

Thanks,
Martin

Hello Filip,

sorry about the inconvenience, we are not able to reproduce the issue.

Could you please check if “Load FV Flowplayer JS everywhere” in Settings -> FV Worpdress Flowplayer -> Integrations helps?

We will be in touch in a private support ticket.

Thanks,
Martin

Hello Viktor,

could you please let us know what you are trying to achieve? Just removing that function will break Flowplayer completely. It’s included in a way that if there is another jQuery.browser function, it won’t be included at all.

Thanks,
Martin

Hello Viktor,

thank you for your interest in our plugin!

Yes, jQuery.browser is deprecated, that’s why Flowplayer has the jQuery.browser plugin built-in.

Thanks,
Martin

Hello Isaia,

if you need a direct support on your website, we are happy to help, just order our pro support.

I tried your RTMP server with some other video player to rule out a possibility that it doesn’t work with Flowplayer. It was not working, so it appearas that either your RTMP server or path is not correct. Here’s what you use, so double check that:

RTMP Server: rtmp://streaming.rocoder.com/philadelphia
RTMP Path: livestream

Next, you should not be entering the M3U8 video into the mobile video field as that gets served depending on the screen size. Just enter it as a primary video source and then enter RTMP. That way you don’t have to do any hacks for your mobile visitors – FV Flowplayer will take care of it all.

Detailed instructions for using RTMP (together with MP4 and M3U8) are in our documentation: http://foliovision.com/player/rtmp-streams

Thanks,
Martin

Hello Don,

this is doable and it’s on our list, however we want to do it so that it’s very intuitive for the users.

Could you please explain more about your sign-up procedure? Do you use any membership plugin (does it support return URL for user once he joins?) or subscription service (does it support callback in JavaScript?)?

Thanks,
Martin

Hello Chan,

I can’t figure out how to reproduce the problem. We released FV Player Pro version 0.1.8 today, which supports CloudFront with download protection. So you can upgrade to that to see if it helps, but make sure your upgrade FV Wordpres Flowplayer as well (version 2.2.16 released today – better support for Amazon S3 download restricted URLs and cached plugins).

Thanks,
Martin

Hello Chan,

please double check if you are using FV Player Pro 0.1.7.4 – the latest public version. If not, then you should see an upgrade available. If that’s not the case, please let us know.

Thanks,
Martin

Hello Lise,

I’ll update the thread when new version with Youtube integration is released and we will see where we stand with the caption/subtitles.

Thanks,
Martin

Hello John,

thank you, we are currently working on Youtube integration (chromeless player) and secure CloudFront support.

If you could adjusting your rating on WordPress.org now, that would be great, thanks!

Martin

Hello John,

thank you for bringing this up, this task was unfortunately left forgotten.

This feature was added just now. You can read all the details in our blog post: http://foliovision.com/2014/07/flowplayer-default-setting

Thanks,
Martin

Hello Lise,

we are working on a full featured YouTube integration (we have first alpha version for our internal testing ready).

So what you are getting now is just a very basic Youtube integration, but things will dramatically improve once we finish the YouTube integration (this will enable use of ads, splash screen, redirection, popups).

The integration should be in working condition next week. We should be able to make it work with subtitles as well.

Thanks,
Martin

Hello Filip,

I found the bug and fixed it. Version 0.1.7.4 was released. Please upgrade to it and let us know if you find any issues. If you don’t see the upgrade available yet, try deactivating and then activating the plugin or reloading the plugin screen.

Thanks,
Martin

Hello Irene,

sure, we will announce it on our blog, on our Twitter and also in the plugin change log.

Thanks,
Martin

Hello Chan,

there is no limit on number of the video qualities, but it’s best to keep the count down – the lowest quality video out of three should be already optimized for mobile. We plan to add a mobile auto-detection, to make sure mobile users get that video right away.

If you can provide a sample URLs for some Rackspace video (we won’t make the URLs public if you don’t want to), then we can recommend how to embed it.

Thanks,
Martin

Hello cybermike,

fixed, version 2.2.14 released. Thank you for your cooperation!

This was caused by the embed function of Flowplayer and the way we use it for the share bar.

Thanks,
Martin

Hello cybermike,

thank you for using the video checker and for reporting the issue!

I found the following:

FV Flowplayer 2.2.13 – I can see that the video playback initiates two requests to the MP4 file, which is strange. The seeking is slowed down here, perhaps because of the extra request blocking something in Chrome.

FV Flowplayer 2.2.7 – only one request.

The videos are often quite slow to start – looks like your server is at times overloaded, as the wait time is long.

So we will concentrate on explaining the two requests for the MP4 file (new version) instead of just one (old version).

Thanks,
Martin

Hello cybermike,

could you please hit the “Send to Foliovision” button in the video checker window to send us the full report with video details? The information remains private, we will only use it to diagnose the issue.

Thanks,
Martin

Hello Mateusz,

thank you for an interesting suggestion. It appears this can be done using Twitter cards.

We will have a look at this, but we are currently working on some other features, which are prioritized (CloudFront, pre-roll ads interface to name a few).

Thanks,
Martin

Hello Dice,

the new version (2.2.13) is out! You will have to insert your video again to make it work though. In general, it’s always easier only use non-accented letters, numbers, hyphen, underscore and dot in file URLs.

So your “Henderson’s John Bennett 20.06.14.mp4” could be “hendersons-john-bennett-20-06-14.mp4″. Now it will work with the ‘ if you use our shortcode editor. Otherwise enclose the file name in ” and “.

Thanks,
Martin

Hello Timon,

thank you for an interesting analysis.

I guess Chrome is doing some background processing for the video. It happens even if you remove all script tags from the HTML – so it happens even if there is no FV Flowplayer: http://lifeinamovie.com/h/fv.html

This appears for both MP4 and WebM videos. It also appears in Chromium (the open source web browser project from which Google Chrome draws its source code).

So I guess there is nothing we can do here and it’s probably not really an issue after all. Although your test show some CPU usage during that strange delay.

Perhaps other browsers trigger the load event as soon as possible, while Chrome waits for video.

Thanks,
Martin

Hello David,

thank you for the bug report. This error was occurring for Vimeo videos with FV Player Pro (our Pro extension).

We fixed the bug and will release the new version, hopefully today.

Thanks,
Martin

Hello Tasherre,

you should be checking the CSS for span elements – the playlist uses span for the thumbnails.

If you know a bit of CSS and you can provide a tip about what CSS property is causing this, we are happy to fix the issue in our plugin.

If you buy our license we will be happy to have a look at your site directly and come up with a fix in our plugin.

If you order our pro support we are happy to help you with fixing the CSS directly or your website.

Thanks,
Martin

Hello David,

a demo can be seen here: http://foliovision.com/player/demos/video-playlist-durations

Thanks,
Martin

Hello whichinvestment,

you are trying to insert a standard iframe embed code. Our player deals with embedding of video files or video streams directly. You need to contact the person responsible for the henderson.com websites and tell them about the issues you are having.

I can see that the whole issue is caused by a DIV with bad dimensions, but there is nothing we can do to fix it.

Also – Iframe embedding of videos (similar to what you are using here) is something we are thinking of adding to our plugin.

Thanks,
Martin