Hello Amir,

I found there was indeed a bug which was preventing the license key check on websites where FV Player VAST was just installed.

please reinstall FV Player VAST from a fresh ZIP file which you get on https://foliovision.com/my-licenses

Then remove the license key, save the settings and put it in again. That will make sure the license check if attempted right away.

Thanks,
Martin

Hello Don,

we have worked on adding such ad rules for a project, we will look into that and let you know if we could release it as another addon plugin for FV Player.

If you have a PHP programmer working on your website it should be quite easy to write a custom function to disable these ads based on your exact needs too. We happy to provide the guidance for that as well. Our programming guide should provide a good start, you could use the “fv_flowplayer_ad_html” filter and take inspiration from the “fv_flowplayer_popup_html” sample code.

Thanks,
Martin

Hello Sebastiaan,

I’m sorry about the inconvenience. Our new version release has delayed as we never got around to test the transition from old Coconut API to the new one.

Please reinstall FV Player Coconut from a fresh ZIP file which you obtain from https://foliovision.com/my-licenses

To do that you will have to first deactivate and delete the current FV Player Coconut plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Please let us know if that fixed the issue.

We could be adding the Coconut region selection as well.

Thanks,
Martin

Hello Cirdec,

I tried to use a 0.05 speed increment and it seems to be working – although it was not easy to judge if it’s really playing faster or not.

However if we have so many different speed steps the user interface which is currently a menu in control bar becomes a bit clunky.

If you know how to edit functions.php you can easily put in the custom speeds which you need, see the “fv_flowplayer_conf” code sample here: https://foliovision.com/player/advanced/api-programming

Thanks,
Martin

Hello Christian,

since the videos are downloaded from Vimeo servers, FV Player Pro running on your website cannot tell the web browser what file name it should use for download of the video. This is blocked in the web browser to ensure online security and privacy.

If that other plugin did manage this then it was probably downloading the file using PHP and then passing it back to user’s browser from the website domain. That could work, but it might prevent users from resuming the broken downloads, lower the download speed and put extra strain on your server.

Thanks,
Martin

Hello Naoki,

I prepared a fix for this for the next FV Player version. To get it right now you can reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello Naoki,

thank you for the bug report, we are having a look.

Thanks,
Martin

Hello Tiziano,

FV Player Pro 7.5.11.727 is out and it fixes the issue.

Thanks,
Martin

Hello Tiziano,

this will be fixed in the FV Player Pro update released tomorrow.

Thanks,
Martin

Hello Luiz,

could it be that iOS 13.7 has some fundamental issue with any online video? If the above page didn’t play video for you, then the basic HTML5 video doesn’t work and there is not much we can do about it.

Are you able to play videos on youtube.com website with it?

Are you using a real iPhone device?

I tried with Xcode Simulator with iOS 13.6 as well as I run into that same issue. I can’t believe both iOS 13.6 and 13.7 would have such issues with video, it must be a problem in the Xcode Simulator – although iOS 13.3, 14.x and 15.x work just fine.

Perhaps these iOS 13.x simulators do not work with video on macOS 11.4 which I use to simulate iOS 15 (apart from real devices).

It’s hard for us to get a real iPhone with iOS 13.7 as it’s one of the older versions now. We have 13.5.1 which is one of the more common versions and it works without issues. It seems 8% of iPhone users are on iOS 13.x: https://developer.apple.com/support/app-store/

And 13.5 has about the same number of users as 13.7: https://www.statista.com/statistics/1118925/mobile-apple-ios-version-share-worldwide/ (data from Match 2021)

Thanks,
Martin

Hello Gregory,

please reinstall FV Player Coconut from a new ZIP file from https://foliovision.com/my-licenses

To do that you will have to first deactivate and delete the current FV Player Coconut plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then that popup will give you “Response” data first and then “Output” further down, which is what I need to see.

With the new version the new jobs should also work, I wonder what conditions can lead for a malfunction like what you are experiencing.

Thanks,
Martin

Hello Ian,

I see the issue, I think it’s related to Flowplayer support for DVR live streams.

I prepared a fix for this for the next FV Player version. To get it right now you can reinstall FV Player from this link: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Then you will have to re-save the plugin settings and you should no longer see these issues.

We will be able to check the iPad issue tomorrow.

Thanks,
Martin

Hello Ian,

if you are using a HLS live stream, make sure you tick the Livestream button in the FV Player editor as well.

You can see it on the second screenshot here: https://foliovision.com/player/video-hosting/hls#inserting-hls-to-fv-player

We will also fix the code to not cause these display issues.

Thanks,
Martin

Hello Edward,

we could add a setting to FV Player Coconut to enable audio-only output. Then it could be presented in some attractive way, so that people can see they can watch the video or play the audio only.

However it wouldn’t likely work on iPhone, we would probably have to serve a separate stream for that.

Thanks,
Martin

Hello Tiziano,

does it occur with Vimeo videos?

Are you using custom start time or video position remembering?

Thanks,
Martin

Hello Luiz,

I did not run into the issue with iOS 13.2, 13.3 nor 15.0.

Please test with iOS 13.7 here if possible and let us know if you also run into issues there: https://foliovision.com/player/demos/hls-stream

It seems you are using this CSS to tweak the FV Player styling, but it also removes that close button:

fp-player a {
    background-image: none !important;
}

Thanks,
Martin

Hello Christian,

we have worked on adding this feature. It would be great if you could test it before it’s a part of the official FV Player release.

To do that first deactivate and delete the FV Player Pro plugin you are using (no data will be lost), then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen. That will reinstall the plugin and give you the update version.

Then switch to the Beta release using the steps from here: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

Thanks,
Martin

Hello Hari,

thank you for the bug reports, we will get it fixed.

Thanks,
Martin

Hello Girsih,

please reinstall FV Player Pro one more time and the Vimeo videos with video password will cache properly.

We also improved the Vimeo video picker to give you the proper URL with the video password included.

Do you actually use these video links with passwords for any purpose? I’m asking as they seem to allow video playback when opened directly – which goes against the purpose of making the video better protected. Please let us know what exact Vimeo security settings do you use for these videos.

Thanks,
Martin

Hello Girsih,

I was not able to reproduce the issue. Please try to enable FV Player Vimeo Security again as the issue could be related to the FV Player Pro internal caching.

If you are still not able to play that video then check Settings -> FV Player Pro -> Hosting -> Vimeo and look for the “There were {number} API errors, last one from {date}.” message. When you click the “show” link next to it it will show details about the errors – does it mention your video at the end of the list?

Thanks,
Martin

Hello Hari,

it seems you have checked wp-admin -> Settings -> FV Player Pro -> Sitewide FV Player Defaults -> Disable Playlist Autoadvance. That’s what’s stopping the playback to continue with the post-roll ad after your main video.

We will fix this, but please try to uncheck that setting to see if it helps.

Thanks,
Martin

Hello Edward,

if you click any of the remote URLs in that Log HTTP requests plugin it should open a lightbox view with the response message.

That bad root certificate is related to the server outgoing communication – it’s likely not related to the SSL certificate running on your website.

Thanks,
Martin

Hello Cirdec,

I’m sorry to hear about your issues. Please send over the Vimeo video link, it should still play even if you are banned on the Vimeo API.

Thanks,
Martin

Hello Marv,

this should be helping users to realize the audio track is muted as it often is when the video autoplays and people just do not realize there is a button in control bar to turn on the audio in that case.

I see it doesn’t fit your use case, so I tried to add detection of the audio track to only show the notice if the video has sound. But that doesn’t help in your case – it appears the audio tracks are there, but they are empty.

So for now you can only hide it using this CSS code:

.flowplayer.has-fp-message-muted .fp-header { display: block !important }
.flowplayer .fp-message-muted { display:none !important; }

You can just put it into the CSS box in wp-admin -> Settings -> FV Player Pro -> Skin. More tips on styling tweaks can be found here: https://foliovision.com/player/advanced/css-tips-and-fixes

Thanks,
Martin

Hello Edward,

are you using any SEO plugin? The featured image should be available in the Open Graph header meta tags even if it’s not part of the post content. It certainly works that way when using FV Simpler SEO.

Also, the splash image is part of the page HTML code, so I wonder why won’t the social networks find the image. Please let us know which social network you are using.

Thanks,
Martin

Hello Brian,

seems like the loading routine in FV Player Pro is running into some PHP error. So please check that in the PHP error log.

If you are not sure about how to check the PHP error log, the server technical support should be able to give you a hand.

Or you can install this plugin which makes a list of these errors available in wp-admin: https://wordpress.org/plugins/error-log-monitor/

You will just have to play the video again and see if it fails.

Another thing would be to try to disabled the Wordfence plugin, maybe it’s interfering with our loading routine.

Thanks,
Martin

Hello Edward,

the My Licenses screen does have a “Show Previous Version” button which currently goes back to the latest release of the 7.4 version.

We also provide the roll-back button in Settings -> FV Player Pro -> Tools, but it also goes way back to 7.4.

So I think it would be better to add a button to go back one version there.

Thanks,
Martin

Hello Brian,

could you please send a test page, or at least the Vimeo video URL? Are you sure they can be opened on Vimeo, at least when you are logged in?

Please check Settings -> FV Player Pro -> Hosting -> Vimeo (Pro). There should be a message like this:

Your Vimeo access token has been successfully verified (last check: {date})

Does it appear?

Do you use wp-admin -> Settings -> FV Player Pro -> Hosting -> Vimeo -> Turbocharge Ajax loading?

Please check wp-admin -> Settings -> FV Player Pro -> Hosting -> Vimeo (Pro) to see if here is a message like:

There were {number} API errors, last one from {date}

There you can click to see the list of errors, does it show for some of the video which do not play?

Thanks,
Martin

Hello Cirdec,

please tell Vimeo about the difficulties you run into with the API due to the splash screen URL changes. Then they shouldn’t have a problem with removing of the ban.

Thanks,
Martin

Hello Girsih,

I found an error in the API, it’s related to the fact that some of the video qualities on Vimeo are now using MP4 format. So we have to exclude these and it was causing the issue here.

Now it’s fixed, the video should play for you again.

Please try to switch the Vimeo privacy setting to “Private” too.

Thanks,
Martin

Hello Edward,

the FV Player Pro and FV Player Pro Beta version numbers are often different. If you only download the ZIP file from My Licenses screen on foliovision.com and check the main plugin PHP file, you will see the standard “Release” version number and not the Beta version number.

Thanks,
Martin

Hello Cirdec,

we have added the rate limit processing into FV Player Pro Beta. Strangely the Vimeo PHP library doesn’t deal with it.

FV Player Pro 7.5.10.727 is out and it fixes the splash caching issue if the player had no splash image stored. That could actually cause some extra calls to Vimeo API which (when combined with the global refresh of the splash screens) could lead to some over-usage.

Please contact Vimeo support if the ban is not lifted in a day from now. They shouldn’t have any problem with removing it as it’s a side-effect of the sudden splash image links change.

Thanks,
Martin

Hello Cirdec,

if your server if banned from API then new splash screens won’t load for you. The ban should be lifted automatically after some time I think.

But please check wp-admin -> Settings -> FV Player Pro -> Hosting -> Vimeo (Pro) to see if here is a message like:

There were {number} API errors, last one from {date}

There you can click to see the list of errors, perhaps it was requesting information about a missing video again and again. So the fix would be to remove that bad/missing video first to stop the API from trying to get its details indefinitely. Although it does cache the response to avoid overuse.

Thanks,
Martin

Hello Steve,

sorry about the confusion about the bad shortcode. I was not saying that you are using a bad shortcode and that it’s the cause of the issue.

I just posted a reply to the forums and realized my shortcode has changed. So I realized you got the bad shotcode in the email notification. That’s why I post another reply, this time I ensured the shortcode will not be affected by the forums and I let you know that you got the bad shortcode – in the previous forum email notification, I see I totally omitted that part in my message and it had to be really confusing.

—

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen. That will reinstall the plugin.

Then switch to the Beta release using the steps from here: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

That way you will be on the latest FV Player Pro Beta. Now you can re-save any of your posts/page and the FV Player shortcode will automatically fetch proper splash screens from Vimeo.

This way you can fix the playlists one by one. I know it’s not ideal, we will work on automating this routine.

Thanks,
Martin

Hello Steve,

please start by checking Settings -> FV Player Pro -> Hosting -> Vimeo (Pro). There should be a message like this:

Your Vimeo access token has been successfully verified (last check: {date})

Does it appear?

Next please try to post a new shortcode into a new test post and save it:

[fvplayer src="{vimeo video page link}"]

Will it add a proper splash image that way?

If not, then please enable Settings -> FV Player Pro -> Pro Features -> Debug to Verbose. Then try to post some other Vimeo video and check:

1) Settings -> FV Player Pro -> Hosting -> Vimeo (Pro), there might be a message like this:

There were {number} API errors, last one from {date}.

…with a show link to reveal the errors, please let us know what does it show.

2) If the above is not enough please also check the fv-player-vimeo-….log log file created in the root folder of your website. It should say something about the video which you just posted.

Thanks,
Martin

Hello Cirdec,

yes, the export JSON is exactly what I was expecting. It shouldn’t take long before all the Vimeo splash images are processed.

If it seems nothing is happening, please set Settings -> FV Player -> Pro Featured -> Debug to Verbose. That will create a log file where you should see messages like “getting splash for …”.

Thanks,
Martin

Hello Douglas,

please let us know how do you store the FV Player instances. Can you see all of them in wp-admin -> FV Player?

Or do you use bare shortcodes like [fvplayer src="https://vimeo.com/..."] ? Do do you use shortcodes also with the splash argument like [fvplayer src="https://vimeo.com/..." splash="..."] ?

Please let us know what message you get when you click that “Refresh splash screens and durations” button as well.

Hello Cirdec,

please let us know what message you get when you click that “Refresh splash screens and durations” button.

Thanks,
Martin

Hello Deborah,

thank you for all these details. However –

The image in the FV Player editor screenshot seems fine to me. So it seems to me it’s failing to pull the image from the editor.

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> Settings -> FV Player screen. That will reinstall the plugin and the issue should be fixed.

I removed some old code, right now I’m sure why it started acting up like this.

Thanks,
Martin

Hello Matthew,

please check Behavior -> Events in your Matomo and click “Switch to Event Name”.

Then go to Event Categories -> “Video start” . Do you see all the proper video names there?

Thanks,
Martin

Hello Cirdec,

FV Player Pro has a feature to let your users download the videos (certain types – MP4 and Vimeo): https://foliovision.com/player/advanced/video-downloading-with-simple-history

However if you would like to also prevent the video piracy it would be a whole another issue – we would have to integrate with DRM provider like EzDRM or BuyDRM – they do offer offline DRM protection as well.

If you are building a mobile app, then that would have to be taken into consideration as well.

Thanks,
Martin

Hello John,

please make sure you mark the stream as “Live” in the FV Player Editor and reinstall FV Player from https://wordpress.org/plugins/fv-wordpress-flowplayer or using wp-admin -> Plugins -> Add New.

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

I found there was a new bug in the live streaming count-down.

Thanks,
Martin

Hello Cirdec,

there shouldn’t be any issues, specially after the fix in 7.5.7.727. Please let us know how it goes.

Thanks,
Martin

Hello Simo,

changing video from private to public and back only helped as FV Player Pro was able to cache the video information while it was public. So now it no longer plays again.

Please upgrade to FV Player Pro 7.5.7.727, there was a bug in the Vimeo fallback API handling. Then your videos should play without changes.

Thanks,
Martin

Hello Matthew,

are you not using the FV Player Matomo integration? https://foliovision.com/player/advanced/matomo-analytics-fv-player

Please let us know.

Thanks,
Martin

Hello Cirdec,

please provide the URL of such new video along with the splash screen URL which FV Player is trying to use.

Thanks,
Martin

Hello Lana,

you will also have to enable Settings -> FV Player Pro -> Integrations/Compatibility -> Scan video length.

Thanks,
Martin

Hello Cirdec,

how are you selecting videos with FV Player? If you post a new Vimeo video (or any old Vimeo video again) I see it gets a splash screen like this: https://i.vimeocdn.com/video/708480577-1981ef282c33cba7f73d794fa31f6d06a657535cb965561376c14c79bb729e1d-d_1920x1080?r=pad

It seems Vimeo has changed the URLs for all the splash screens.

If that’s the case we need to roll out an update which will force the update and all the matching splash screen URLs. So you wouldn’t have to click that button which I was mentioning.

Thanks,
Martin

Hello Cirdec,

please upgrade to FV Player Pro 7.5.5.727 and then use the “Refresh splash screens and durations” button in Settings -> FV Player Pro -> Hosting -> Vimeo.

It should solve the issues unless you use the old [fvplayer src="..." splash="..."] shortcodes. Please let us know.

Thanks,
Martin

Hello Lana,

the “Unfortunatelly your FV Player license has expired.” might keep appearing even after the renewal as WordPress only checks for the plugin updates twice a day.

For the new FV Player version we have added a subtle button which shows if the license is expired and it runs a forced license check.

Thanks,
Martin

Hello Ron,

we improved our handling of the WooCommerce order keys. Please get a new plugin ZIP file at https://foliovision.com/my-licenses when you get a chance and reinstall from that.

Then you manually created orders will have the proper order key in the email video viewing links.

Thanks,
Martin