Hello Evan,

our VAST plugin is currently in beta testing.

If you are interested in serving VAST ads with FV Flowplayer, could you please send us your VAST URL so we can test your ads first?

Thanks,
Martin

Hello Timothy,

1) Video checker reporting “null” – your PHP is set with display_errors to “On”. That might be causing the issue if some plugin shows some warning in the Ajax output. We are currently re-working the video checker, so this kind of issues will be solved in one of the next releases.

2) Regarding the jerky/laggy playback – please let us know what browser version on what OS you used and it you had Flash installed.

3) Regarding “Adobe Flash is disabled for this page, click player area to enable.” error message – how long did it take for the page and FV Flowplayer to load?

Thanks,
Martin

Hello Timothy,

does your template offer an option to disable the fitVids script which is included in it?

This script tries to make FV Flowplayer responsive and it already is responsive. So that causes the issues you are seeing. It affects only the Flash player. As your video is MP4, it plays in Flash on Firefox on Mac. It works on Windows.

Please let us know how it goes.

Thanks,
Martin

Hello purelife8899,

could you please let us know which exact popup blocker are you using?

We are currently having a problem with Safari too, we are working on resolving this.

Thanks,
Martin

Hello Matthew,

any of these should be fine – as long as you don’t use the “Auto passthrough” which basically does nothing to the audio stream.

Thanks,
Martin

Hello Matthew,

this appears to be a co-incidence of multiple factors. As you are our licensed user, I had a closer look:

1) Encoding issue – it appears you had Audio Codec set to “Auto Passthrough” in Handbrake when you did the video encoding. Change this to “AAC (CoreAudio)”. Because the audio stream in the video was not re-encoded by Handbrake the video doesn’t play for us in IE9 and IE11.

Currently the audio codec field in our video checker is empty and it should say “ISO/IEC 14496-3 AAC”. Using “AAC (CoreAudio)” will help with that.

2) Flash issue – by default we set IE to prefer Flash if it’s installed. However this doesn’t seem to work for IE11 (I’m doing a bit more testing on this).

3) Please let us know what Settings -> FV WordPress Flowplayer -> Sitewide Flowplayer Default you have enabled and what shortcode you are using for this video. I’m not seeing our code which causes IE to prefer Flash in your site HTML.

Thanks,
Martin

Hello Matthew,

thank you for reporting back! Please let us know if you stumble upon anything weird again.

Thanks,
Martin

Hello purelife8899,

thank you for your interest in our plugin!

Currently there is no nice way of doing this, but thank you for the suggestion. If you are a programmer, you could filter on the_content filter and insert your HTML with captions into the <div class=’fp-playlist-external…</div> element, but that would be tricky.

Thanks,
Martin

Hello TJ,

you are right. The solution is also in the above thread in this post. If you use that field for mobile video, you will be able to add in lower quality video for mobile users. It will still take you some time to do these mobile versions of your videos though. We are checking how we can put in a warning for users if the video is too big for their mobile.

Thanks,
Martin

Hello Dmitry,

your issue with playback in Firefox on Mac is very strange. Have you tried clearing the browser cache? Have you tried adding engine=”flash” to the shortcode to see if forcing flash will help the issue (remember to remove it afterwards as browsers benefit from HTML5 playback)? Are you getting the same issue with video on our homepage? http://foliovision.com

Thanks,
Martin

Hello Dmitry,

could you please be more specific about the issues in FireFox on Mac? What plugin version are you using?

Could you please paste in the exact warning from IE? What version are you using? There might be some error in some other JavaScript which is only fatal to IE.

If you need to get this resolved quickly and right on your site, we are happy to help, just order our pro support.

Thanks,
Martin

Hello rolu,

just check if your jQuery library is loaded before fv-flowplayer.min.js. Also check if you are not using two jQuery libraries at the same time.

Following the step 4. here should help too: foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/installation

Thanks,
Martin

Hello Kemal,

we are a bit behind on our schedule on this. The complication is that we want to find an existing lightbox plugin for WordPress which would work with our FV Flowplayer plugin, so there would be a single library for lightbox effect instead of two.

If this feature is important for your work, we can accelerate the development if you can purchase our pro plugin support or our FV Flowplayer license: http://foliovision.com/wordpress/pro-install

Thanks,
Martin

Hello Nicole,

currently Cuepoints need to be added into out interface. The only way is to use the fv_flowplayer_attributes filter and add in data-cuepoints with value like “[1.5, 2, 3, 10]”

Then using the cuepoint JavaScript event, you can hook in any action.

You can read more about the filters and event in our API documentation.

Slow Motion is an option of HTML5 players in some browsers. Normal its available in the right click contextual menu, but that has changed in core Flowplayer recently. You can use Shift + left or right arrow key to slow down or speed up the video.

Thanks,
Martin

Hello Matthew,

1. could you also check other browsers in Windows 8, like Internet Explorer and Chrome? That would be helpful. It might be a Firefox bug.

2. Does it also happen on Youtube or Vimeo? These might actually use Flash for the playback, so you might not notice the issue.

3. You can try to add engine=”flash” to the shortcode and see if that helps with your issue.

If all 3 of these turn out positive, then it would be a bug in Firefox Windows 8 HTML5 engine.

Thanks,
Martin

Hello Emptymind,

if you want to protect your videos from hotlinking, the you will have to wait until we add download protections for Cloudfront.

Thanks,
Martin

Hello Leslie,

you should check if your inserted the [fvplayer…] shortcode into some tag by accident. It should be on a new line to prevent issues like this. If you find the tag which is causing this, we can probably check for it and remove it by our plugin and make it more resilient that way.

You can also run a validator on your HTML to find issues like this.

Your htaccess has no effect on the Amazon S3 videos. Your “video/mp4” mime type is the correct one.

Thanks,
Martin

Hello Emptymind,

we updated our Amazon S3 guide with the RTMP instructions: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/secure-amazon-s3-guide#rtmp

Unfortunately the video files need “Everbody” to have Open/View permissions (see step 7. in the “Setting up CloudFront distribution – RTMP” section of the document).

RTMP works over the CloudFront distribution which is different from Amazon S3. It requires a different set of access keys. Including this feature is on our list.

Thanks,
Martin

Hello Britt,

looking at your playlist file (as your used the video checker to report your issue) – you can open it, extract the individual audio track and put it into our player. Since it has no file extension, you will need to add it with “#.mp3” at the end, like this:

[fvplayer src='http://pubint.ic.{your stream domain}.net/stream/pubint_kbut#.mp3']

That will play just fine and will work if the playlist only has one item which you need to play.

Thanks,
Martin

Hello Matthew,

interesting, I found out about the same issue above.

What you can do is to use “mobile video” field of our plugin. Enable it in Settings -> FV WordPress Flowplayer -> Post Interface Options. Then in the shortcode editor you will get a special field for mobile video.

That video will be served for each device with screen width lower than on equal to 320px and height lower than on equal to 480px. So you can test that out on desktop too by sizing down the browser window. This is done in JavaScript, so you don’t have to worry about WordPress page cache.

Even if the later iPhones’ screen is in reality 640x960px, it’s true size is calculated as 320x480px as it’s the so called “retina” display.

Thanks,
Martin

Hello Matt,

if you could report the broken/weird MP4 files from the screen recording application, that would be great.

Thank you for reporting back!

Martin

Hello Matthew,

we are checking your issue.

We noticed that your forum submissions failed – we are working on fixing that too. Sorry about the inconvenience.

Thanks,
Martin

Hello Trish,

sorry about that, I see the problem now. You are probably using WP_DEBUG or your have PHP warnings enabled on your server if you see this.

Unfortunately I won’t be able to release the new version today, so if you need a fix, just replace lines like this in controller/frontend.php:

From:
wp_localize_script( 'flowplayer', 'fv_flowplayer_safety_resize_do', true );

To:
wp_localize_script( 'flowplayer', 'fv_flowplayer_safety_resize_do', array(true) );

From:
wp_localize_script( 'flowplayer', 'fv_flowplayer_admin_input', true );

To:
wp_localize_script( 'flowplayer', 'fv_flowplayer_admin_input', array(true) );

You can also see it here on Github: https://github.com/foliovision/fv-wordpress-flowplayer/commit/67acb20d10616ff1c56dcdd977fc374e2e0b3182

The side effects would relate to admin video checker and videos placed into elements with zero dimensions.

Thanks,
Martin

PS: I noticed that somebody was trying to submit this same issue to our forums but the forums crashed and the message didn’t get through. If it was you, then we are sorry about the inconvenience and thank you once again for your extra effort on reporting this!

Hello Marius,

sorry about the delayed reply.

FV Flowplayer license is different that Flowplayer license. Do you have license for version 3 or version 5?

It is a bit confusing. Here‘s how it works:

1. The core code is the same but we‘ve built a lot more features into our WordPress version.
2. We have a platform license for WordPress for our commercial version.
3. Flowplayer.org does not accept our licenses: in return we do not accept their licenses.

Originally I thought the licenses should be cross-compatible but now I accept that it‘s actually better that our license is separate. On the other hand as a licensed user, it isn‘t very good. And I‘m an end user of a lot of software myself and know what it‘s like.

So you can switch to our license. Our cross-grade offer is 50% off of full price or we let you upgrade to the next version as if you owned one of our licenses (i.e. you could move to a 5 domain license for $120). Upgrading a single domain license would be $47.

Our player is really the best for WordPress and it‘s the focus of our business now so lots more great features are coming (check the development logs to see the pace). Our support is really good (you can see the quality in the forum and our license holders get private email support too). We would be honoured to have you onboard as a supporter.

You can order the cross-grade license here: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/crossgrade

Thanks for trying FV plugins!

Martin

Hello Anthony,

thank you for the interesting question.

We actually had to get rid of the fv_flowplayer_scripts plugin hook. Only that way we can make sure they plugin works with aggressive minify techniques of deferring any script loading into footer.

Please just hook into wp_footer to output your custom scripts.

As for your jQuery selector – can’t you just use jQuery(‘.flowplayer’) ? That would work just fine for every player. If you only want to target some players, use jQuery(‘#post-{fill in post_id here} .flowplayer’) or only output the wp_footer script on certain pages.

We want to add cuepoint support into interface, but basically you can add these into the Flowplayer div:

data-cuepoints=”[5, 10, 15]”

Just add data-cuepoints as new key into the input array of fv_flowplayer_attributes WordPress filter, sample code is here: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/api-programming

Thanks,
Martin

Hi Sergio,

1) We fixed the problem with logo. It was related to the issue with minify.

2) We also removed any jQuery() or flowplayer JavaScript references from the site HTML. It’s all done via wp_localize_script() now, like your minify experts recommend. Now there should be no more issues.

Please download the ZIP file here and then install: https://wordpress.org/plugins/fv-wordpress-flowplayer/

Thanks,
Martin

Hello Matt,

I tried that out on our test site.

It doesn’t appear to be FV Flowplayer. However de-activating FV Antispam seemed to help, so there must be some problem there.

JetPack replaces the commenting system, so you probably don’t need FV Antispam with it, unless you have some Filled in forms which it also protects.

Thanks,
Martin

Hello Steve,

it should work with HLS and RTMP. However I found the problem which caused your issues.

M3U8 was not put into the playlist properly. I fixed the mistake and rolled out the update onto WordPress.org, however without increasing the version number (as they don’t like if we have new updated too often).

To apply the update, first deactivate the plugin, then delete it and then install again. All your videos will be there, all the settings preserved, but you will get the fix.

Please let us know if it helps. You won’t have to re-do any of the playlist, just check if they work.

Thanks,
Martin

Hey Alec and Martin.. thanks you guys def have excellent support!!

So as I said in our last email I have re encoded our video as one piece so there are no more chapters.

I have links to different quality versions of the video in our site. Our HD-LOW versions use the RTMP and HLS urls and works fine. But I was trying to setup my mobile version using HLS and RTSP but I cant get them to work together in one player.. is that possible? I tried it with HLS in video input then mobile input with RTSP in video then mobile but both cant work together. Is there a way to get them to work together or will I need to create 2 links one to Android and one to IOS? I would rather have one link to mobile that could play both RTSP and HLS

HD 1280×720 RTMP/HLS
High 720×400 RTMP/HLS
Med 640×368 RTMP/HLS
Low 480×270 RTMP/HLS
tried this
*Mobile 320×180 HLS/RTSP* – different configs and doesnt work?
or can I only do this?
Android 320×180 RTSP
IOS 320×180 HLS

thanks guys I just need to get this site open then I will work on re encoding with keyframes and do one version with variable bitrate stream

Thanks for the awesome support
Steve

Hello Wendy,

sorry about the delay, we put in the playlist improvements too. The version 2.1.48 is out and it should not have any more ghost RTMP connections.

Thanks,
Martin

Hello Smith234,

we are able to find a fix for the iOS 7 issue. It will be fixed in next release of FV Flowplayer (most likely tomorrow).

Thanks,
Martin

Hello misplon,

sorry about the delay, our crossgrade form is here: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/crossgrade

Thanks,
Martin

Hello Derek,

thank you for the kind words, unfortunately the playlist only works with video files and not Youtube embeds.

We plan to add support for embeding Youtube in a chromeless player, then it should work with the playlist. However better Vimeo embedding will probably come first.

If this is important for your works and you can make a donation, we can accelerate the development.

Thanks,
Martin

Hello Wendy,

we have the new core code, so this will be released tomorrow or day after tomorrow.

Thanks,
Martin

Hello Smith234,

I’m not seeing it on iPad OS 5.1.1. When I come back to homepage, I don’t see any weird border.

All I can see is a 1px left border on the video player. You can also try to set the Player Skin -> Canvas to match the background color of your site and see if that helps. This problem might be caused by using a splash image with different aspect ratio than the video.

If that doesn’t help perhaps you have some custom app installed. I’m also seeing some errors on iPad error console, so you should check these out.

Thanks,
Martin

Hello Steve,

actually we will have to improve that in our plugin.

The playlist items follow the naming scheme on the main video item (keeping the same URL and only changing the extension), but that won’t work with RTMP. Sorry about not realizing that earlier today.

Thanks,
Martin

Hello Smith234,

so it might be some CSS conflict.

You can use your browser developer tools to figure out element is in getting bad CSS from our plugin, although it’s not likely. Are you sure that it happens without out plugin? Does it happen with the default template?

Also, if you just buy our license, then we can have a look at your site directly and come up with a fix for the issue.

Thanks,
Martin

Hello Steve,

1. So you entered your RTMP video information into the “RTMP Server” and “RTMP Path” fields.

Then you also enter the HLS video URL into the “Video” field.

That’s great, but if there is a non-Apple device/browser with no Flash, it still won’t play (like Google Chrome with no Flash installed). That’s why the warnings still shows up for you and that’s why you should also add the MP4 file distributed via HTTP as “Add another format” video.

I put a quick guide with screenshot here: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/user-guide#formats

2. If you place your editor cursor into the [fvplayer…] shortcode and hit the red “FV WP Flowplayer” icon above the editor screen (described in first step here), it should really read the information into the dialog (step 6. in the above link).

If it does not work for you that way, please let us know what other plugins are you using. Since you own our license, we can have a look at your site too.

Thanks,
Martin

Hello Smith234,

I can’t replicate the issue.

Could you please provide a URL where we can see this? Or use “Send to Foliovision” feature of the admin video checker (read “How to check my video properties using the built-in checker and how to report video not playing” in our faq).

Is it happening when you are not logged in? Is it happening with the default WordPress template?

Thanks,
Martin

Hello Janna,

we just released version 2.1.46 which uses better HTML for the video playlist thumbnail. Now the code posted above is not needed anymore.

Thanks,
Martin

Hello cmunz,

you need to check the HTML differences in your picture slider and in your post with video. Then you need to figure out the required CSS. As this is largely depending on your template, there is no universal advice. If you buy our pro support, then we can have a deeper look.

Please let us know if there is anything else.

Thanks,
Martin

Hello Kristina,

as our licensed user – could you please post the URL of your site where you noticed this problem, so we can check it out?

Don’t worry, we won’t publish the exact URL.

Thanks,
Martin

Hello Wendy,

I have to say that there is something on it – if I enable the debug mode, I can see that there are two connections created. However the second one says that it’s already connected, so I’m not sure if it really is executing right now.

We are digging deeper into this.

Thanks,
Martin

Hello Lesley,

what we would suggest:

1. Use s2Member plugin to add membership features to your site. With this free plugin you can sell yearly/monthly membership to your site and have your members automatically billed at the end of month for further access etc.

2. Setup Amazon S3 to host your video securely. Here’s our step by step guide.

3. Use FV WordPress Flowplayer to server the videos securely.

This way the video download link is only valid for the video duration length. So as soon as your members expire, they can’t watch the video anymore.

We want to write more about this recommendation and make it an article.

Thanks,
Martin

Hello Rolu,

you are on the right track with your last message, your previous code looks like for Flowplayer version 3. However your selector is not alright. If you haven’t figured it out already you missed the empty space there, just have a look at my previous message.

To hook into the button, you can just use the ‘click’ event and the use e.preventDefault() to stop the default action etc.

More about how to use Flowplayer 5 API can be found here: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/api-programming

Thanks,
Martin

Hello Alec,

every modern lightbox plugin should work just fine.

Our most favorite ones are WP Slimbox2 and WP jQuery Lightbox. We are working on an article about these lightbox plugins.

Thanks,
Martin

Hello lancewan,

our template check function is right: “Flowplayer script http://wishlist-products.s3.amazonaws.com/videos/flowplayer-3.2.6.min.js?ver=3.6.1 is old version and won’t play. You need to get rid of this script.”

This is really a problem of Wishlist Member plugin if it’s forcing you to use old version of Flowplayer. They can’t just force loading that script on every page and not care about other plugin using the same script.

You should be in touch with Wishlist Member support about how you can get rid of that script. According to this thread they use encrypted code, so even if you know PHP, it might not be easy to remove it: http://wordpress.org/support/topic/can-wishlist-member-be-stopped-from-loading-flowplayer?replies=1

You can also order our pro support and then we can solve the issue for you right on your website.

Thanks,
Martin

Hello Rob,

we just released version 2.1.43 which finally has a better optimized JavaScript code. Perhaps your problem will disappear now.

It also allows you to check the page HTML code and see if following JavaScript code is called. It should take care of your issue:

jQuery(document).ready(function() { fv_flowplayer_safety_resize(); } );

Thanks,
Martin

Hello William,

which script is not working properly? Are you having issues with the embed code provided by our player?

There appears to be a script which allows HTML5 to work with fullscreen from within the iframe, so you can have a look at that too: http://brad.is/coding/BigScreen/

Please let us know if this is important for your work and you can do a donation of buy a pro support – then we can have further look into implementing the above solution.

Thanks,
Martin

Hello Mike,

does is happen with the default WordPress template? Can you give us some more details?

If you buy our license or purchase a Pro support, we can have a look right at your website and help you with fixing this, or fix any bug we encounter.

Please let us know.

Thanks,
Martin