Hello Devin,

the speed control works for iPad when playing Vimeo videos as then it plays a HLS stream.

The support is just missing in the YouTube API. Or perhaps your cousin has a newer iPad. Could you please check that? We have iPad with iOS 5.1.1, 7.1 and 8.1.2.

Thanks,
Martin

Hello William,

thank you for sending over the XML to our email.

We tested this and come up with a fix. Could you please re-install FV Player from this ZIP file and let us know if it fixes the issue for you? https://github.com/foliovision/fv-wordpress-flowplayer/archive/task-5921452-http_build_url-conflict-Pods.zip

Thanks,
Martin

Hello Michael,

sorry about the delay, we have confirmed that this is indeed caused by FV Player Pro. We are investigating.

Thanks,
Martin

Hello Devin,

thank you for the idea about responsiveness, we will check it out.

I think the Firefox issue you had was just temporary, but we will check it out as well.

Thanks,
Martin

Hello Devin,

at one point we disabled the custom interface for YouTube videos on Android below version 4.4 and somehow that affected iPad as well.

I now excluded iPad from this. Could you please check if it works well for you on https://foliovision.com/player/demos/user-ab-loop -> YouTube video with VTT chapters enabled for AB looping? If so, then we can release this new fixed version.

Unfortuntely the speed buttons won’t work on iPad. I don’t see it even on YouTube.com when using iPad.

Thanks,
Martin

Hello CRJPilot,

I’m testing with Samsung Galaxy S7 now.

And I can see the same issue! However I’m not seeing anything wrong in the browser developer tools. It happens both with Chrome (close to what you had – Mozilla/5.0 (Linux; Android 6.0.1; SM-G930F Build/MMB29K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/49.0.2623.91 Mobile Safari/537.36) and the built-in browser (which is even closer to your user agent – Mozilla/5.0 (Linux; Android 6.0.1; SAMSUNG SM-G930F Build/MMB29K) AppleWebKit/537.36 (KHTML, like Gecko) SamsungBrowser/4.0 Chrome/44.0.2403.133 Mobile Safari/537.36).

I can also see it won’t play if opened directly (I put the video URL into the browser location bar directly).

Thanks,
Martin

Hello Martin,

the Gravity Forms Partial Entries addon calls jQuery.clone() on the form wrapper, which also contains the player if you insert it using the HTML block. That makes the Flowplayer play the video again on background.

I’m currently writing about this issue to core Flowplayer team.

Thanks,
Martin

Hello Janneke,

sorry about the inconvenience, could you please try again now?

The whole issue was that your domain was already entered into our system once, but its license has expired in 2015.

Please let us know if there is anything else.

Thanks,
Martin

Hello Martin,

we setup our own multi-step form with Gravity Forms and the issue appears to be triggered by the Partial Entries addon for it.

The Flash preference which I recommended as a quick fix helps, so cloud you please disable “Settings -> FV Player -> Integrations/Compatibility -> Prefer Flash player by default” again, then see if the issue is still occurring and then disable the Gravity Forms Partial Entries and see if that helps?

Thanks,
Martin

Hello Ron,

I checked your TV site and you are using FV Player 6.0.4.21 on it, that is from 6.0.4 branch. Once you upgrade it to the latest version which is of the 6.0.5, you should be prompted to update the license key or activate automated key updates – that way it’s handled automatically.

Unfortunately core Flowplayer team requires that the license key changes.

So that could be responsible for the logo issue.

Thanks,
Martin

Hello Devin,

we are terribly sorry about the issue, we released FV Player 0.7.27 which fixes the issue.

If you can’t get to your WordPress site at all, then you have to connect to your site using FTP (or use file manager on your hosting control panel) and delete the wp-content/plugins/fv-player-pro directory (it might be stored as public_html/wp-content/plugins/fv-player-pro).

We are working on automated testing for our plugin code and functions, but now it’s clear we need to prioritize that work.

Thanks,
Martin

Hello William,

thank you for the follow up! I attached your direct reply here to keep the communication in one place.

However I’m not seeing any attachment in there at all. What file format is it using? Perhaps you need to zip it or use Dropbox or similar service.

Thanks,
Martin

Hello flywithmike,

thank you for the follow up!

If our MP4 videos work and yours doesn’t then the issue might be in the hosting or encoding.

As a first step let’s check for hosting issues first. I downloaded your video to our site. Please try to insert the video with URL like https://foliovision.com/videos/Re….mp4 (this thread is private, but I removed the sensitive part of the URL, you will know what to put there) and lets see if it will play.

I was checking the video encoding already and I haven’t noticed anything strange.

Thanks,
Martin

Hello Cruiserparts,

FV Player Pro 0.7.26 gives you tracking of “Video Ad Click” and “Video Ad Skip”. The overall playback stats of the ads can be obtained from the “Video start” and “Video complete” events as “Video Ad: {ad name}”.

Thanks,
Martin

Hello Alessandro,

we made some progress, we might be able to release the new version today, if things go well.

Thanks,
Martin

Hello Alessandro,

unfortunately there was no progress on this yet.

Thanks,
Martin

Hello flywithmike,

could you please check if it plays in Google Chrome when you install it to your Samsung Galaxy S7? The built-in browser in it had all kinds of issues in Android 4.x. What Android version do you have?

We are keeping this thread private for now.

Thanks,
Martin

Hello Martin,

thank you for the video and the bug report! We had a look and this all looks pretty complex. It appears you are using a multi-step Gravity Forms form with FV Player inside of it.

It’s difficult for us to tell if the issue is related to use of Gravity Foms directly, or it’s just your theme or some plugin. Could you please post some Vimeo video to some clean page which you create on your WordPress site? You can set the page to be password protected and send the password to us here, we are keeping this thread private.

Also, as a quick fix you can try to enable “Settings -> FV Player -> Integrations/Compatibility -> Prefer Flash player by default”, it seems this doesn’t affect browsers which use Flash for MP4.

Thanks,
Martin

Hello Martin!

please disable Settings -> FV Player -> Hosting -> Vimeo -> Force iframe Embedding and send us a link to the page where we can see the issue.

Also let us know what browser you are using.

Thanks,
Martin

Hello Alessandro,

thank you for the bug report!

For start we will make sure switching quality to a quality version which doesn’t exist won’t break the playback.

Hopefully we will be able to do this. I’m not sure about iOS devices.

Thanks,
Martin

Hello Antonio,

I’m noticing no issues actually. The video plays for me and I can see all the required scripts in footer.

Thanks,
Martin

Hello Kobus,

we will add an option to put the iframes into the RSS feed – off by default.

I think other users use WP REST or some other API to load the posts from WordPress into mobile phone apps.

Thanks,
Martin

Hello Kobus,

sorry about that, please try to reinstall from the same ZIP file as sent above. I updated it to the current master version of FV Player, but it should work the way you need in the RSS feed.

The problem with this is that not every RSS feed reader will support iframe. We need to figure out if it’s really a safe default.

Thanks,
Martin

Hello Robert,

please check if the subtitles file is stored with the UTF8 character set.

Thanks,
Martin

Hello EJS,

you can check our YouTube guide here: https://foliovision.com/player/video-hosting/youtube-with-fv-player

I’m not sure what could be causing the issue here. Are you using https:// for the YouTube link?

Thanks,
Martin

Hello Marius,

I think proper solution would be to ask your server support to fix this on the server side. Alternatively we could add a plugin option to skip the SSL checks when communicating with out server. There is no sensitive information send, no passwords nor user details, but it’s still not a great idea.

Thanks,
Martin

Hello Miles,

the custom start/end time is a FV Player Pro feature which allows you limit what portion of the video can be viewed, but it has some limitations.

For a pay per view system it would be better is the video length would show unaffected – giving the viewer an impression he’s about to see the full video and then ask for payment at a given time.

However serving the full length videos for previews is something we can’t recommend. Protecting the videos against hotlinking with S3 and CloudFront is not enough. You should be serving just a preview of the full length video which you can create in your favorite video editing software.

Thanks,
Martin

Hello EJS,

does it work with MP4 videos? Could you please send over the URL where we can see the issue?

Thanks,
Martin

Hello Steve,

could you please post it here to forums? We won’t publish it if you don’t want to.

I haven’t noticed any email in our ticketing system about your new setup which would contain a page URL in it.

Thanks,
Martin

Hello Steve,

we could have a look at your current setup. It would be interesting to see how mobiles actually handle the multiple HLS streams you are providing.

Thanks,
Martin

Hello Joel,

once you setup the Elastic Transcoder pipeline the steps to repeat for each video are: 6., 7., 8., 9., 10., 11., 13., 14.

It’s not easy to setup, but adding more videos is easier.

Thanks,
Martin

Hello Joel,

we recommend using encrypted HLS streams. A guide for that can be found here: https://foliovision.com/player/video-hosting/securing-your-video/hls-stream

Make sure you switch FV Player Pro to Beta version to use this feature: https://foliovision.com/2016/06/switching-pro-player-to-beta

Thanks,
Martin

Hello Elizabeth,

we improved this in FV Player Pro Beta. Here’s how you can switch to the beta version: https://foliovision.com/2016/06/switching-pro-player-to-beta

There is not much else that has been changed in the beta version, but you can check our YouTube playlist demo on iPhone here to get a preview before touching anything: https://foliovision.com/player/demos/youtube-playlist-support

Thanks,
Martin

Hello Nate,

I guess I see what you mean, it’s like an advanced related posts feature.

What I don’t like about it is that it leaves the user on the single post. What if instead the user would receive a message at the end of the video that he’s going to be moved to another video in 10 seconds with some visual notification, kind of like the feature on YouTube? I think it’s called Up Next.

That could be more powerful, as the user could read the whole article associate to the video while watching it and also receive any ads your site is using. It could be based on post tags and if you would watch some video tagged as “CERN discovery” it would then simply jump to another post with the same tag or something similar.

I’ll have to discuss this with our team of course.

Thanks,
Martin

Hello hayat,

when there is an issue like this we usually recommend to create a brand new S3 bucket with a brand new CloudFront distribution according to our guide https://foliovision.com/player/video-hosting/serving-private-cloudfront to make sure all the steps were done properly.

Are you sure the “Origin Access Identity” is set properly? Check the guide above to see details about it.

Is there a CloudFront HTTP distribution for the S3 bucket as well? Then it has to play well with the CloudFront RTMP distribution and use the proper Origin Access Identity as well.

Thanks,
Martin

Hello Nathan,

sorry about the delay, I was on a vacation and only the urgent support issues were dealt with during my absence.

Unfortunatelly I’m not entirely sure what do you mean. Do you mean you post new videos every day and you would like a master playlist somewhere were all the new videos would append automatically?

Or do you mean the embed function of the player? Like when you click to get the player embed code it only embeds that single video and not whole playlist?

Thanks,
Martin

Hello mooses69,

I don’t see any of our player scripts being called. Is your mobile theme using wp_footer() – thep proper WordPress footer action call?

Thanks,
Martin

Hello Steve,

HLS streams support automated quality switching natively, so we don’t support quality switching for these. The visitors automatically get the best video quality based on their connection speed.

You don’t actually have to use RTMP for the videos anymore as any computer with Flash installed can play the HLS streams in FV Player 6. It’s actually ignoring the RTMP streams even now on your website.

The RTSP stream would be good for Android version 2.x, if it is low enough quality. We wanted to add support for it.

Thanks,
Martin

Hello Miles,

unfortunately this is tricky and I’m leaving for a holiday tomorrow.

So as a quick fix in FV Player Pro 0.7.25 we set it to skip the video ads for lightboxed videos.

Thanks,
Martin

Hello Nabo,

thanks for the follow up, we will incorporate this fix in new version of FV Player.

Thanks,
Martin

Hello Nabo,

we are testing ElasticPress as well and we haven’t noticed this issue. I wonder what’s causing it.

You should be able to place something like this:

if( !$fv_fp ) return false;

At the start of flowplayer_content_handle() in the file here: https://github.com/foliovision/fv-wordpress-flowplayer/blob/master/controller/shortcodes.php#L31

Does this hack solve the issue?

Thanks,
Martin

Hello Amir,

we found that you are probably using empty video ad in Settings -> FV Player -> Video Ads. Could you please remove the ads which have empty “Video” field (there might be a blank space) and let us know if you are still having issues?

Thanks,
Martin

Hello Jay,

do you mean that YouTube blocked the full-screen functionality for Samsung TVs when using web browser?

Thanks,
Martin

Hello Amir,

I can see a JavaScript error on the browser console and some log entry from YouTube Embed Plus plugin. Could you pelase check if disabling that plugin helps?

We recommend you check our troubleshooting guide to be able to debug JavaScript issues: https://foliovision.com/player/basic-setup/installation#fixing-broken-javascript

Thanks,
Martin

Hello Miles,

I see, you are using lightbox with it. I tried that now and I can see there is an issue, so I’m looking into it.

Thanks,
Martin

Hello Janos,

1) I’m still seeing the same issue:

The video in http://www.hungary-live.com/en/kapolcs/fvp2/ plays and I can see you are using FV Player 6.0.5.3.

But on https://www.muveszetekvolgye.hu/ it doesn’t play because the http://www.hungary-live.com/en/kapolcs/fvp2/ is not served via https://.

I don’t see why it works for you. Have you accepted the self signed certificate warning which popup up when you open https://www.hungary-live.com/en/kapolcs/fvp2/ ? However that link doesn’t open properly on https:// even if I accept the bad certificate.

To fix this properly you have to get SSL running properly for https://www.hungary-live.com and also make sure it load the site properly.

2) I see that I can open http://www.muveszetekvolgye.hu/ and then the video plays.

The font for player icons won’t load as you are opening the Iframe like http://www.hungary-live.com/en/kapolcs/fvp2/ but the WordPress site creating it is set to run without www, so the correct URL to embed is: http://hungary-live.com/en/kapolcs/fvp2/

In this case I can also see the logo properly in both Firefox and Chrome.

3) Older versions of FV Player can be downloaded here: https://wordpress.org/plugins/fv-wordpress-flowplayer/developers/ It works that way for any plugin for which the developers are tagging the older releases.

Thanks,
Martin

Hello Miles,

could you please let us know if you are still having issues.

Thanks,
Martin

Hello Kooky,

this might be related to your theme CSS. What theme are you using? Is it a paid theme or a free one which we can try? Does it work when you use the default WordPRess stylesheet?

You might need some CSS skills to be able to figure this out. On our end we do what’s necessary to keep our plugin compatible and looking good in any theme within limits of what’s possible, as if your theme is not properly coded, it might causes issues to styling of basically any plugin out there.

We can also fix any player styling issue you are having for you right on your website, you can order it here: https://foliovision.com/player/available-services-list-prices -> Custom CSS changes to make FV Player work within your theme

Thanks,
Martin

Hello Chris,

thank you for the bug report!

I see the issue, we will get it fixed.

Thanks,
Martin

Hello Ron,

when using Vimeo Pro File URLs there is no change in the load event. You should be able to use both load and ready events without any issues. Although it might be a bit more complex for YouTube videos.

So are you sure the issue is with the load event? What exactly does it do? Have you tried to use for example “pause” event and then pause the video to see what happens?

Thanks,
Martin