Hello issman,

FV Player Pro 6.0.5.4 was released and it includes the iframe embedding fix which we did based on your report. Please let us know if you notice any issues.

Thanks,
Martin

Hello Lisa,

currently the feed returns 404 error. Perhaps you stopped using our plugin?

Thanks,
Martin

Hello Steve,

please make sure you login at https://foliovision.com/login and then head over to https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/quality-switching-and-mobile-versions to post your replies here.

We haven’t expected HLS would be used for quality switching as it handles quality switching internaly. Please go ahead and post the URLs, we won’t publish them, then we can do some tests.

Firefox on mobile probably doesn’t play HLS. I’m not noticing issues with our HLS streams in IE 9: https://foliovision.com/player/demos/encrypted-hls-stream

There were some updates in FV Player, but they are pretty minor.

Thanks,
Martin

Hello Marius,

foliovision.com has a working SSL certificate, as you can verify on https://www.digicert.com/help/

So I think this issue must be on your host’s side. We could set the license check call to not verify the SSL certificate in our code.

Are you having issues with domain mapping? If so, then please let us know what plugin for domain mapping you are using.

Thanks,
Martin

Hello issman,

could you please install FV Player from this zip file to your site? https://github.com/foliovision/fv-wordpress-flowplayer/archive/task-5288924-imroved-iframe.zip Just deactivate the FV Player plugin and delete it, then install from the ZIP file.

Let’s see if the iframe for these videos will start working for you.

Thanks,
Martin

Hello Marius,

could you please let us know what is your site domain? Both the one which is used for domain mapping and the one used for Multisite.

I tried to look for your licensed domains, but I wasn’t able to find anything.

Also, what domain mapping plugin are you using?

Thanks,
Martin

Hello Mitchell,

unfortunately we can’t fully control this behavior, as it’s the web browser playing the video and as you can see the implementation of speed controls in it differs from one browser to another.

There is a Web Audio API though: http://www.html5rocks.com/en/tutorials/webaudio/intro/ So perhaps it has its equivalent for video as well, but I was not able to find it.

Please let us know if there is anything else.

Thanks,
Martin

Hello issman,

sorry about not getting back to you. We were stuck ok this task, but now I think we found a solution for how it could work.

We will update this thread once we have a test version of the improved iframe embedding ready.

Thanks,
Martin

Hello Steve,

you can go ahead with the update, however I’m not sure if it will work in your setup, since you uploaded the plugin using FTP. Your setup is a bit nonstandard, as it doesn’t allow installing plugin from a ZIP file through wp-admin.

Thanks,
Martin

Hello issman,

I see it works now. Can you send some page where the video is in the header section?

However the MP4 file has UTF8 characters in it and it won’t play when using the Flash engine. Make sure you use our video checker to receive automated warnings like this about your videos: https://foliovision.com/player/basic-setup/faq#check-properties-checker-report-playing

Thanks,
Martin

Hello Issman,

are you sure “Use iframe embedding” in Settings -> FV Player -> Integrations/Compatibility is enabled and that “Disable Embed Button” in Settings -> FV Player -> Sidewide Flowplayer Defaults is not enabled?

What exact [fvplayer] shortcode are you using?

Thanks,
Martin

Hello Steve,

I’m actually had to re-posting your email to support forums again, replying to the forum notifications doesn’t put the reply to the forums.

I see what issue you are facing – as long as the content of the css/ and js/ folders is updated you won’t have any issues. Your FTP client probably kept these folders intact and overwrite just the contained files.

Thanks,
Martin

Hello rmiddleton,

it almost looks like the table has crashed. You can try to run optimization on it:

OPTIMIZE TABLE kfm_new_directories;

Or you can also remove all of the kfm_… tables as they will be automatically re-created.

Thanks,
Martin

Hello issman,

could you please post the URL where we can see the issue?

Thanks,
Martin

Hello Steve,

I’m actually re-posting your emails here from our support system, as it’s somehow not recognizing your email address.

You need to have both FV Player and FV Player Pro running at the same time. You are right about how to upload the plugin using FTP. However make sure you check wp-admin -> Plugins -> Add New -> Upload Plugin, most WordPress sites allow you to upload the plugin ZIP file directly there.

Please use our contact form if you have any other questions: https://foliovision.com/about/contact

Thanks,
Martin

Hello David,

our Beta release includes improved YouTube loading for mobile. Here’s how to switch to it: https://foliovision.com/2016/06/switching-pro-player-to-beta

It seems this bug affects both the “current” and beta versions. We released FV Player Pro 0.6.21 with a fix for this. Unfortunately it requires that the user clicks the play icon to get another playlist item playing, due to iPhone limitations.

I also see that when you start by clicking the playlist item on iPhone rather than the player you have to click it twice to get that item to load up in the player. We will fix that.

Thanks,
Martin

Hello Haris,

I see, so LMS is a different theme than WPLMS.

Are you in contact with the theme developer? Could you please ask if they can give us a copy of the template so that we can check the compatibility issue with our plugin?

You are also order our Pro support and we will check and solve (or recommend a fix to the theme author if it’s their bug) this issue for you right on your website: http://foliovision.com/pro-support

Thanks,
Martin

Hello Steve,

you need to login at https://foliovision.com/login with your sr…..k@g…..com account, then you will see your license and will get a chance to download a copy of FV Player Pro at https://foliovision.com/my-licenses

PS: I posted your messages here. You replied to the forum notifications directly and our ticketing system put in bad email address. So my reply to you was not delivered.

Thanks,
Martin

Hello Thorsten,

I can see the issue, I fixed the player control bar to work after a failed VPAID ad load when using your video type. Please upgrade to FV Player VAST 0.6.10.

Please post about your VAST issues with no ads playing into your existing threads: https://foliovision.com/support/fv-player-vast/bug-reports/ads-running-in-background#post-36048

Thanks,
Martin

Hello Chris,

thank you for the suggestion. We don’t have any plans to improve the AWS integration at this point. The AWS is hard to configure, so we are looking some easier video CDN and encoding services.

Thanks,
Martin

Hello David,

thank you for the suggestion, we will discuss it in our team.

Thanks,
Martin

Hello Matt,

we talked about this in our team and we will work on adding meaningfull classes for the playlist items.

Thanks,
Martin

Hello Ben,

thank you for the follow up!

You can keep using the special version, you will be getting updates. I releated this update to WordPress.org now as a background update.

You can always use just the wp-admin theme preview feature (and browse to the problematic post in it if it only happens on some post).

Thanks,
Martin

Hello Ron,

you can use the “Remove logo” option, just switch FV Player Pro to beta: https://foliovision.com/2016/06/switching-pro-player-to-beta

Thanks,
Martin

Hello mdchev,

I see your issue. Are you using a CDN for your website? Perhaps using that could improve your load times of these images and it would be a benefit for your site in overall.

I see that we could be adding a special class for each playlist thumbnail which would be basted on the video file name (how-to-understand-css.mp4 would become .how-to-understand-css class). I’ll mention this in our team meeting.

Thanks,
Martin

Hello Shawn,

since you are our licensed user I was able to have a look at the issue on your site directly.

I found there is a CSS line like this in your theme:

video { opacity: 0 }

That makes any HTML5 video element invisible. That code is in the part of your site element in HTML comments which read: “just for video protection” and “just for iphones end”.

Here a quick fix for the issue, just add this to your theme stylesheet or any custom CSS field of your theme:

.flowplayer video { opacity: 1 }

Are you using a paid theme? In that case I recommend you contact your theme developer about this and ask them for a proper fix.

Or is it a template which you work on? Then let us know what is it you are trying to achieve. It looks like this could work well for iPhone, but for other devices it only causes trouble and we do not recommend it.

Thanks,
Martin

Hello Ben,

could you please check if it’s happening even when using a default WordPress theme? I’m not able to reproduce this bug.

But you can grab a new copy of our plugin from here: https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip (just delete the plugin you have currently installed and install from the ZIP file which you download) It’s not released on WordPress.org yet, but I put in the fix for you to test.

However since I wasn’t able to reproduce this, I can’t guarantee there won’t be some other warning popping up for you.

Thanks,
Martin

Hello William,

what happens when you enter just something like “test” into the “Video” field instead of the actual mp4 URL?

I think this might be caused by some tightened security setting of your host. It might be detecting our options screen saving as a suspicious request, although there is no reason for it.

Thanks,
Martin

Hello Svete,

no, you won’t loose any videos or settings by deleting FV Player Pro 0.1.8.3.1 and putting up the latest version. You should be able to install it using WordPress if it offers you a chance to upload the plugin ZIP file in wp-admin -> Plugins -> Add New -> Upload Plugin.

Thanks,
Martin

Hello Erica,

I was not able to reproduce the issue.

Could you please post some sample YouTube video on a accessible page and send a link for that page to us? Please also attach the shortcode which you are using.

Thanks,
Martin

Hello Victor,

I’m still seeing the same malfunction.

If it’s not the Fullwidth Audio Player, then it must be this plugin: https://wordpress.org/plugins/youtube-embed-plus/

Make sure you clear your minify cache between the tests.

Thanks,
Martin

Hello Moisés,

not currently, but I recorded your idea in our Trello board: https://trello.com/b/nMI1nPFC/fv-player

I’ll mention this feature request to our team as well.

Thanks,
Martin

Hello Steve,

you should be seeing an update for FV Player Pro. If it’s not there and you are using some older version (version much lower than 0.6 or 0.7) you can get a copy at https://foliovision.com/login with your email address which you used to purchase the license.

The “hd” might be located anywhere in the URL, but I recommed you make it at least “_hd” to make sure it doesn’t overwrite some other part of the URL.

The mobile feature which you are currently using is much more simple and it’s for the users of the free FV Player mainly.

Thanks,
Martin

Hello Igor,

I checked that thread, you actually said that the [fvplayer] shortcode doesn’t work for you.

But for Todayweb the shortcode works, see the first reply in this thread.

Are you sure the shortcode doesn’t work at all and that you put in some video src=”…” in it? You can try to use a shortcode like this:

[fvplayer src="http://video-cdn-public.foliovision.com/Swan+Lake+Reloaded-sd.mp4"]

Thanks,
Martin

Hello John,

we talked about this in our team and we will make it possible to get a link to play the exact video at the exact time in the FV Player share bar. We will leave it up to the users to store a bookmark for the URL.

You can also find your request on our Trello board: https://trello.com/b/nMI1nPFC/fv-player -> User Bookmark within a video

Thanks,
Martin

Hello Victor,

I’m noticing some display issues on desktop as well. I have to pause the video and then resume it to see the picture – which is the second issue you have been mentioning.

It appears you are using some plugin which hooks into YouTube API events – Fullwidth Audio Player. Could you please try to disable that plugin and see if you are still having these issues with FV Player?

Thanks,
Martin

Hello John,

we are working on a feature to allow liknig to a specific playlist item via URL, so I see it could work for an exact time in video (like on YouTube).

We will check your idea in our team.

Thanks,
Martin

Hello Soumaya,

if you want the video to be downloadable without the URL signature, then you should be setuping a new S3 bucket and new CloudFront distribution for it.

You probably have a problem with the “Restrict Viewer Access” or “Restrict Bucket Access ” as documented here: https://foliovision.com/player/video-hosting/serving-private-cloudfront

Also, if you setup a new S3 and new CloudFront instance and follow our guide step by step you are more likely to figure this out as well.

Thanks,
Martin

Hello Soumaya,

please login at https://foliovision.com/login

Then you will be able to upload screenshots here.

You can also purchase our pro support to help you with CloudFront hands-on here: https://foliovision.com/player/available-services-list-prices -> Setting up Cloudfront Distribution

Thanks,
Martin

Hello Moisés,

I found your message that you had issues with it on Google Chrome on mobile phone.

It fails as video23.mais.uol.com.br doesn’t have a trusted SSL certificate.

Thanks,
Martin

Hello Ali,

do you see the same behavior when you switch to some default WordPress theme? You can just use the preview function as well.

Thanks,
Martin

Hello Steve,

thank you for the follow up. Was is the time setting issue? Do you see correct time now?

Thanks,
Martin

Hello Steve,

could you please check if there were any changes?

The error message “Request is not yet valid” seems strange, have you changed any of the time/date settings? Does the clock on your server work properly (does it show correct time including minute and seconds in Settings -> General -> Timezone)?

The link to your plrvideodirect.com site currently won’t load, it gives “Error 522”.

Thanks,
Martin

Hello Soumaya,

have you used our CloudFront guide? https://foliovision.com/player/video-hosting/serving-private-cloudfront

Pleaes double check you followed the step 7. in it properly.

Thanks,
Martin

Hello todayweb,

since Enfold is a paid theme it’s not easy for us to check whether is uses “media_buttons” WP action hook. Could you please submit a support ticket to the theme developers?

Thanks,
Martin

Hello Fabio,

thank you for the suggestion, I see that the vertical playlist would be more compact on mobile if it would change to next/prev arrows. We need to improve that.

Do you have any other improvements or model websites in mind?

Thanks,
Martin

Hello fmastro,

the styling on that is a bit off, so you don’t see the full note. It links to this guide to help everybody with the same issue: https://foliovision.com/player/basic-setup/installation#fixing-broken-javascript

Please let us know if you can see the error on your site causing our player to fail now.

Thanks,
Martin

Hello Ali,

are you using a RTL (Right-to-Left) language?

This might be caused by a declaration like this in your CSS:

body {
direction: rtl;
}

If you want to revert that, simply add the following CSS rule to your theme stylesheet or custom CSS file or field:

.flowplayer {
direction: ltr;
}

Thanks,
Martin

Hello Evelina,

I can see the issue with the sub-unit buttons. I guess we should rather fix our playlist technology to work with WPLMS in a hurry, as what you put in is another piece of technology to troubleshoot. So it would make more sense to use the similar function of our player.

Thanks,
Martin

Hello Ben,

you can use the iframe embedding and the code will be a lot nicer: https://foliovision.com/2016/04/improved-iframe-embedding

We are in a process of reworking the custom player buttons, we will put up the download button in as a feature request.

Thanks,
Martin