Hello Phil,

great, thank you for the troubleshooting, I’m able to reproduce the issue. The problem is postboxes.add_postbox_toggles() in wp-ulike/admin/classes/js/statistics.js. I reported this bug to the plugin author here: https://wordpress.org/support/topic/breaks-postboxes-of-other-plugins?replies=0#post-6887650

Thanks,
Martin

Hi Phil,

I see that it’s a JavaScript error. I’m pretty sure we heard of that before.

There must be some fatal JavaScript error in your wp-admin. Do you see anything on the browser JavaScript error console? Here’s how you can get to it: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

Good trick with the Chrome developer tools though, you probably already noticed the JavaScript error, could you please let us know what it is?

Thanks,
Martin

Hello Tim,

thank you for the suggestion, we are discussing what playlist options should be available.

Thanks,
Martin

Hello aspirenetwork,

you should first debug if $(‘.flowplayer’) gives you the instances you expect. Then only call flowplayer() on it as a test. The play arrow should appear on it and you should be able to click.

In case there are multiple matches elements, call flowplayer() for each one independently (you can use each() with a callback) and call load() only for the first one if it should autoplay.

Thanks,
Martin

Hello Gergely,

I’m not sure what could be causing the fancy quotes (the special versions of ” symbol) to come out of our “Add FV WP Flowplayer” function. Something like this might happen if you copy-paste the shortcode from some manual though.

It must be some plugin or a theme conflict. If you could try to replicate the behavior on a fresh new site with just your theme on it, that would be very helpful.

New version of FV Flowplayer will feature a code to strip these fancy quotes from shortcode attributes as a safeguard. Too bad WordPress Shortcode API doesn’t handle this.

Thanks,
Martin

Hello smith234,

could you please check our How to use Google Analytics with FV Flowplayer guide here? https://foliovision.com/player/google-analytics-flowplayer

It has a lot of screenshots so you should be able to figure out if you made a mistake somewhere. The setup is easy, you are probably just not using the complex Google Analytics screens properly.

Please let us know if there is any part of the guide that is causing issues.

Thanks,
Martin

Hello Gregory,

could you please paste the exact shortcode which you are using? The content of the popup might matter here.

I tested some simple popup content and it works.

Thanks,
Martin

Hello smithh234,

your FV Player Pro is installed in a directory named fv-player-pro-1, so I guess FV WordPress Flowplayer is failing to detect it.

Is it just the error message or are you having other issues as well?

Thanks,
Martin

Hello smith234,

thank you notifying us about the broken sharing, it was caused by our improved Google Analytics tracking in 2.3.13. We will release version 2.3.14 which fixes this today.

Regarding the slow HD streaming, we had a similar report here: https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/vimeo-videos-taking-too-long-to-load#post-4957

Brand new version of core Flowplayer should be out in a couple of weeks, so we can check this then it’s out.

Do you have the same experience when you check Settings -> FV WordPress Flowplayer -> Sitewide Player Defaults -> Prefer Flash player by default? I’m noticing that new version of Firefox has some bugs in MP4 playback (sends excessive amount of HTTP 206 requests on random seek), so I’m going to report that to Firefox developers.

Thanks,
Martin

Hello Brendan,

it works for me like this:

[fvplayer rtmp="rtmp://example.cdn.clearcable.net:1935/icilive" rtmp_path="example" live="true"]

It was no clear with part is the connection URL and which is the file. So I checked both of these for server:

rtmp://example.cdn.clearcable.net:1935
rtmp://example.cdn.clearcable.net:1935/icilive

And both of these for file:

icilive/example
icitv

Normally if the stream has an extension it can be written in this form:

rtmp://example.cdn.clearcable.net:1935/icilive/mp4:example

And then the “mp4:” breaks it into connection URL and stream name.

Thanks,
Martin

Hello Seyed,

higher “Level” number means more complex compression is used. That means older devices might not be able to play it or might not support it at all.

For a 1280×720 pixel video using baseline profile and 3.1 level should be enough, if you use a reasonable bitrate, such as 2500 kbps.

I would suggest you use Adobe Premiere to generate a high-quality file with little compression and then try using that in HandBrake and compare the quality.

Thanks,
Martin

Hello Mike,

the guide of checking events for each video (how far did the playback went) is available at https://foliovision.com/player/google-analytics-flowplayer -> “How many users start to watch a video and how many of them watch the full video?”

Thanks,
Martin

Hello smith234,

I checked it out.

The sermon editing can be seen on “Sermon Details” and “Sermon Files” screenshots here: https://wordpress.org/plugins/sermon-manager-for-wordpress/screenshots/

The problem is that none of these fields is the post_content so the save_post action hook doesn’t process it – our plugin expects the [fvplayer] shortcode to be in post_content when parsing the splash screens.

So you need to add the splash screens by hand or you can ask the plugin author to start using the post_content for the sermon description and then put [fvplayer…] into it.

Next, the player worked for me (I tried some Vimeo video as well) when I put the [fvplayer…] shortcode into the “Video Embed Code” field. Could you please try that?

It wouldn’t work in “Description” field. That’s another side effect of not using post_content for the “Description” which effectively is the post content.

Thanks,
Martin

Hello Mike,

new version of FV WordPress Flowplayer will send following events to Google Analytics:

* Video start
* Video first quartile
* Video second quartile
* Video third quartile
* Video complete

This should help with your video playback stats.

Thanks,
Martin

Hello Ron,

we made you a beta tester in our system, so you can now get our latest stable beta version of FV Player VAST by clicking the (beta) link in https://foliovision.com/edit -> My Products -> FV Player VAST.

This will give you a fv-player-vast-beta.zip file. It’s advisable to install this version, but keep the original one deactivated so you can then switch back to it if you find a big issue.

With basic videos (mp4 video, directly linked) it works for us in:

* iPad with iOS 5.1.1, iOS 7.0.1, iOS 8.1
* iPhone with iOS 6.1.6 and iOS 7.0.1 – won’t play the ad if it’s skippable, but the playback works
* Android 4.3 with Chrome 39.0.2171.93
* Android 4.3 with built-in browser – doesn’t play the ad, but the playback works

I checked your site and you are using a VPAID ad. Mobile will only work with HTML5 VAST ad. Simply put up the VPAID Flash ad as the first one in Settings -> FV Player VAST and then put in the HTML5 ad as second by using “Add more”. Mobile device will know if won’t play the Flash ad, so it will skip to the HTML5 ad.

If your VPAID ad returns empty, desktop browsers with Flash will get to the HTML5 ad as well.

You can use the following VAST ad for testing: https://pubads.g.doubleclick.net/gampad/ads?sz=640×360&iu=/6062/iab_vast_samples/skippable&ciu_szs=300×250,728×90&impl=s&gdfp_req=1&env=vp&output=xml_vast2&unviewed_position_start=1&url=%5Breferrer_url%5D&correlator=%5Btimestamp%5D

Thanks,
Martin

Hello John,

we started work on the speed buttons/slow motion. This can be already achieved using Shift + Left and Right arrow, but we will add buttons for it.

Thanks,
Martin

Hello John,

thank you for the bug report!

We are actually reworking this part of the code. We will prioritize this fix to make sure this works for Android.

Thanks,
Martin

Hello newcalmedia,

Will waterfall-loading of ads help? See step 6. here: https://foliovision.com/player/vast/player-vast-use

Could you please tell us more about the issue? You are using the VPAID ads which use Flash, so there should be no issue with media file compatibility. I’m seeing the error: “No ads were found in the ad response. At least one ad is required to be able to load or play. errorCode: 1001” Which means there is no ad available to play, at least in our country.

Also, the celebrity20.com site appears to use LiveRail, not Tremor video ads.

Thanks,
Martin

Hello newcalmedia,

I don’t see the media_id in your URL, just the following:

LR_PUBLISHER_ID
LR_SCHEMA
AUTOPLAY
LR_VIDEO_ID
LR_VERTICALS

Could you please send us a URL where we can see the issue?

Thanks,
Martin

Hello Matthew,

could you please try to add the following into your CSS? It appears your template puts in height: auto and that causes the issue.

.fv_ima_adDisplayContainer object {
height: 100%;
}

Looks like our plugin should be adding that automatically.

Thanks,
Martin

Hello smith234,

are you seeing the update now? The WordPress plugin updates are cached, so it might take a while until it appears. You can always just download a fresh ZIP file for FV Player Pro from https://foliovision.com/edit

Unfortunately Vimeo Pro MP4 file URLs are not currently supported for quality switching as the file signature is changed for each quality version. Are you having issues with our Vimeo integration? https://foliovision.com/player/how-to-use-vimeo-pro Or is it just the issue with your Sermon plugin? Please let us know.

Thanks,
Martin

Hello Seyed,

1) Adobe Premiere export – you need to adjust “Profile” to “Baseline” and “Level” to “3.0” or “3.1” if it’s HD video. All of that is in the encoding guide, although for a different piece of software.

2) Videos sometimes don’t play – do you mean that it’s stuck in the loading phase, or that clicking the player does nothing?

Looking at http://breakupprogram.com/test/ – the page sometime takes minutes to load. That could explain the issue as playing a protected video from CloudFront require an AJAX request sent to your website. Are you on a shared hosting server? Please check with your tech support if it’s overloaded. You can try a WordPress cache plugin, such as Hyper Cache. I believe we already mentioned this issue.

3) Videos sometimes play with no sound – please let us know what browser (and version) you are using on what OS. Please let us know what version of Flash you are using: http://www.adobe.com/software/flash/about/

4) Player closes instantly – please send us the exact URL where we can see the issue.

5) Videos freezing for 10 minutes – please send us the exact URL where we can see the issue.

Thanks,
Martin

Hello Craig,

please check Settings -> Foliopress WYSIWYG -> Path to images on your web server. If it’s empty, try to enter something like /images/ and then make sure your images folder in your web root (probably public_html in your home directory) is writable by the web server.

Thanks,
Martin

Hello Pavel,

there are ways of forcing WordPress to re-check the plugin updates, but you can just download a new ZIP of the plugin from https://foliovision.com/edit

Thanks,
Martin

PS: Please post your replies directly into our forums, to make sure our whole team is aware of your requests and we don’t have to re-post them.

Hello shaile,

in that case the isom ftype instead of m4v must be the problem.

Please reencode the video file in HandBrake and see if you still get the playback issue: https://foliovision.com/player/encoding

Or you can use the “Medium quality” covered in our presentation at https://foliovision.com/2014/05/video-wordcamp-presentation slides from “First prepare your MP4 files – use the above parameters” to “Audio codec is equally important – use AAC”

Thanks,
Martin

Hello Pavel,

please upgrade to FV Player Pro 0.2.9.0.5. You should see it in your autoupdates soon.

It fixes the quality switch for iPad (apparently there was a change in dataload and seekable properties in core Flowplayer, sorry for not noticing it earlier) and it should also improve the appearance of the quality switching buttons.

Thanks,
Martin

Hello Mike,

update: we made this optional, so your video will continue using “Vimeo: {video name} ({video id})”, just update to latest version if you already updated the plugin last week.

Thanks,
Martin

Hello Shaile,

the video encoding is fine, although it’s using the isom ftyp.

It plays for me in Firefox 36.0.4 and Safari 7.1 on OS X 10.9.5.

What browser are you using? If it works for you in the core WordPress media player, then it might be using Flash fallback.

Thanks,
Martin

Hello Pavel,

this must be caused your theme CSS. Could you please send us a link to your website, so we can check the kind of CSS you have?

We might need to add some “list-style-type: none” kind of declaration to the quality switching
<li> elements.

Thanks,
Martin

Hello pweden,

thank you for your interest in our plugin, we are checking this feature request in our team.

We have done the vertical scrolling playlist for some of out websites. It required few lines of CSS. It would be more tricky for horizontal scrolling playlist, but not impossible.

Thanks,
Martin

Hello rayzorg,

check if your WordPress pages are served with the Expires or Cache control HTTP headers.

If you use a WP cache plugin (or any caching mechanism which might cause the links in HTML to expire), you need to force set the default expiry time: https://foliovision.com/player/secure-amazon-s3-guide#wp-cache

If you buy our license, you will get FV Player Pro extension plugin which lets you use CloudFront signed URLs. These are generated on play – so the issue with HTML caching is solved that way.

Thanks,
Martin

Hello Seyed,

1) You Amazon S3 bucket is located in Sydney. Does that match your location?

2) I can see that your RTMP doesn’t get the signature. The CloudFront (Pro) -> CloudFront domains should contain both your CloudFront RTMP and Web distribution domains:

d3h34e0kuk90ar.cloudfront.net,s3sxprtvziqviq.cloudfront.net

I see that you might already have it your “Flash Streaming Server” setting, but that’s just for faster adding of RTMP streams (so you don’t have to enter rtmp://s3sxprtvziqviq.cloudfront.net for each player).

4) It doesn’t appear that you added your video hosted on your CloudFront Web distribution to the shortcode.

To just test the newly created CloudFront Web distribution, use following:

[fvplayer src="http://d3h34e0kuk90ar.cloudfront.net/tony.mp4"]

Then you can enter both CloudFront RTMP and CloudFront HTTP videos for fastest streaming on both Flash and HTML5 compatible devices:

[fvplayer rtmp="rtmp://s3sxprtvziqviq.cloudfront.net/cfx/st" rtmp_path="tony.mp4" src="http://d3h34e0kuk90ar.cloudfront.net/tony.mp4"]

Thanks,
Martin

Hello James,

we will add this to FV Thoughtful Comments plugin, as we think it’s a useful feature. We will test the default WordPress behavior before doing so.

Thanks,
Martin

Hello Xenia,

if the videos play and you can also pause and resume the videos, then it should be fine.

The detected JavaSript file is packed, so it’s hard to tell if it’s an extra copy of jQuery (could break things) or if it’s harmless (causing no JavaScript errors).

Thanks,
Martin

Hello cyberdoc,

looks like you changed the “Category base” to listings-category. Try to change it back to the default value.

I see that we process the category prefix, but there might be a bug.

Thanks,
Martin

Hello rayzorg,

the minimal expiration time is 900 seconds (15 minutes). This can be changed using fv_flowplayer_amazon_expires filter. It works as any other WordPress filter.

Here’s a code which changes the expiration to 10 minutes for all videos: https://gist.github.com/foliovision/3dc5db291f0216df2eb7

Thanks,
Martin

Hello Mike,

due to user request (whitelabel issues), we changed the Vimeo video titles from “Vimeo: {video name} ({video id})”. to just “{video name} ({video id})”.

That means in Google Analytics you have to look for titles with 9 digit numbers in brackets to identify the Vimeo videos, or you can search for the known video ID directly.

Thanks,
Martin

Hello Mike,

I’m setting up similar page on our website now. Then we will check if we get the same issue with video playback stats.

We will also check the count of POST /wp-admin/admin-ajax.php calls matching the URL of our new page as a referrer. That is something which you can try as well, if you know how to parse the access logs. You would have to divide the number of matches by two if you have any other WP admin-ajax call on that page though.

I checked this for our site and I’m getting much closer matching data.

Thanks,
Martin

Hello Ron,

when I tested this with your videos, it worked. On your site it appears there is no vast=”skip”.

Since we are running out of ideas, we will contact you directly about having a look at your site hands on.

Thanks,
Martin

Hello smith234,

that’s the Vimeo video title. It’s there to help with the Google Analytics video play tracking.

Are you using Google Analytics or not? If not, then we could hide this information. Or we could only show the video title and don’t put “Vimeo: ” in front of it.

Thanks,
Martin

Hello Seyed,

I’m getting slow speeds from your Amazon S3 server, but it’s located across the whole globe, so it’s no wonder.

The RTMP still doesn’t appear to work. It appears you used the global “Flash Streaming Server” setting, but it doesn’t appear to be recognized.

Could you please use this setup on a test page and see if it plays?

[fvplayer rtmp="rtmp://s3sxprtvziqviq.cloudfront.net/cfx/st" rtmp_path="tony.mp4"]

On top of RTMP you should set up the CloudFront web distribution, you have the CloudFront access key already, so it should be easy: https://foliovision.com/player/serving-private-cloudfront#cloudfront

However then you won’t be able to use Amazon S3 directly to serve your files (our guide tells you that, so you can just follow it).

Thanks,
Martin

Hello opingus,

you are using a live stream. Please set the live=”true” attribute in the shortcode, as per our instructions here: https://foliovision.com/player/rtmp-streams (Step 6.)

Did you used the midroll VAST ad for this video and did you experienced issues with that setup? Perhaps doing the above will fix that issue as well. Could you please let us know?

Thanks,
Martin

Hello opingus,

could you please post a link to your site where we can see the issue? If the player can’t be paused, then there might be a conflict with some jQuery plugin. As a troubleshooting step you can check if the pausing works when FV Player VAST is disabled.

Thanks,
Martin

Hello newcalmedia,

it looks good, although I see an empty space after “[post_title]” before the “&” symbol. Make sure you switch the FV Player VAST engine to Flash for this ad unit, see step 5. here: https://foliovision.com/player/vast/player-vast-use

Thanks,
Martin

Hello Mike,

this is a tricky question. You are comparing two different videos. Could you please try this with the same video? You can try to swap the FV Player code to Vimeo embed player after a day and then compare number of pageloads and video plays on both days.

On our end, we could try some other views tracking to see what kind of numbers do we get.

Thanks,
Martin

Hello Seyed,

1) The RTMP check for Amazon CloudFront RTMP was fixed.

2) Yes, you need to setup RTMP with signed URLs. Use the CloudFront keys for that: https://foliovision.com/player/serving-private-cloudfront#keys

You can’t have the URL signature required by S3 and then have it stream using RTMP without the CloudFront access keys.

3) Cache – that sounds around right.

4) Safari and iPad issues – I see that the video link is set to expire after 900 seconds. Are you sure you set it to 7200 seconds and checked “Force the default expiration time”. Full instructions here: https://foliovision.com/player/secure-amazon-s3-guide#wp-cache

5) Should be the same as 4.

6) Video load time slow – please use the video checker to report your MP4 file.

Thanks,
Martin

Hello Drew,

unless you check “Enable quality switching: (beta)” in the YouTube box of FV WordPress Flowplayer settings, it’s handled automatically.

That means you have to enter fullscreen mode to see the HD quality. I tested this in different browsers (OS X 10.9.5) and here are the qualities which it offered:

* Firefox – hd720, medium (using MP4 format)
* Chromium – hd1080, hd720, large, medium, small (using WebM format)
* Chrome – hd1080, hd720, large, medium, small (using WebM format)
* Safari – hd720, medium, small (using MP4 format)

So it appears YouTube API does a lot of decisions what format to send to what browser. This is not in our control. This might also differ for each video. In the past, they probably had no videos in WebM format as it was all playing in Flash. In surprised to not see the full quality in MP4 format though.

Thanks,
Martin

Hello Seyed,

RTMP issue – you are trying to serve https://s3-ap-southeast-2.amazonaws.com/behnamvideos/rebound.mp4 via RTMP, but that file is not set to be viewable by “Everyone”. You are using the Amazon S3 signed URLs on it.

This is mentioned as step “7. Issues?” in our CloudFront RTMP guide: https://foliovision.com/player/serving-private-cloudfront#rtmp

Or you can also sign your RTMP URLs – use the CloudFront keys for that: https://foliovision.com/player/serving-private-cloudfront#keys

iPad issue – we need to see what does the video checker say about the MP4 file. So far you only posted the RTMP analysis. It plays for me on iPad with iOS 8, it just takes a lot of time to load.

Also, you site is often slow to load. You should be using a WordPress caching plugin and adjust the Amazon S3 signed URLs timeout accordingly (check our guide).

Thanks,
Martin

Hello Ron,

I tested this again with both VAST and VPAID ads and I’m not noticing any issue with it.

Could you please post a link to your site where we can see this?

Thanks,
Martin

Hello Frank,

sorry about that, the link was fixed now.

Thanks,
Martin