Hello Ron,

sorry about that, could you please check if you are using multiple ad tags in the waterfall loading? In that case, you might need to add:

vast=”skip” vast1=”skip” vast2=”skip”

I see that it’s cumbersome, we will improve this.

Thanks,
Martin

Hello newcalmedia,

sorry about that, we will double check if this one works. I have to admin that we haven’t seen many advertisers requiring this one as mandatory, so it might have escaped our attention.

Thanks,
Martin

Hello cruiserparts,

both downloading and viewing needs to be enabled.

If you want to take one step further, you can only distribute your videos using RTMP which is not so easy to download: https://foliovision.com/player/serving-private-cloudfront

You can even use singed URLs with that, if you get our pro extension.

However RTMP won’t play on mobile, so you also need a HLS stream. Amazon AWS can get you that far, although we don’t have a step by step guide for that yet.

Thanks,
Martin

Hello Anu,

it appears you are using W3 Total Cache for CSS minify, but the plugin CSS is not included in it properly. You can start by enabling Settings -> FV WordPress Flowplayer -> Integrations -> “Disable saving of color settings into a static file” and then clearing the W3 Total Cache minify.

What kind of ad are you using?

Thanks,
Martin

Hello fozool,

if you are not able to open the settings boxes, there has to be some JavaScript error.

I tried a fresh install with no plugins and it works for me. Could you please try the default WordPress theme (Twenty Fifteen) and see if you still get the issue?

Thanks,
Martin

Hello Anu,

the important part is: “Check your template’s header.php file if it contains wp_head() function call and footer.php should contain wp_footer()”

It appears that your template is missing the wp_footer() call. You can try to activate a different template (try Twenty Fourteen or Twenty Fifteen – the core WordPress themes) and see if that helps. If yes, then try adding <?php wp_footer(); ?> right before </body> in the footer.php file in your theme directory. This won’t be a problem is you have experience with PHP programming.

Also, it appears your W3 Total Cache is still enabled (important for your site speed) and your HTML is still mangled/minified, but that should not be important right now.

Thanks,
Martin

Hello Matthew,

yes, I’m getting the test ad.

Please check whether you are using any browser extension. You might be using Ghostery and blocking some of the ad requests.

Thanks,
Martin

Hello Matthew,

I checked your licensed website. I got the same issue in Chrome, but then I noticed by Flash is disabled in about://plugins could you please check?

Also, the VAST URL looks properly parsed:

‘http://search.spotxchange.com/vast/2.00/YOUR-ID-HERE?VPAID=1&content_page_url=http%3A%2F%your-website.com%2Fyour-page%2F&cb=0.5992830586619675&player_width=640&player_height=360&#8217;

Thanks,
Martin

Hello John,

each key works for a single domain and its subdomains.

Please let us know if you have any more questions.

Thanks,
Martin

Hello Solwebsolutions,

with free FV Flowplayer you can setup a Amazon S3 bucket close to the location of most of your visitors and even restrict the downloads: https://foliovision.com/player/secure-amazon-s3-guide

Such setup is better suited to serve videos than some ordinary shared hosting server as it won’t be slowed down by other websites. Small shared server are often slowed down by excessive traffic to one of the websites. So the extra cost (based on amount of traffic you get) pays off.

If you buy our license, you can also:

* Host your videos on your Vimeo Plus/Pro account (it’s paid, but you also get great video encoding right in the package): https://foliovision.com/player/how-to-use-vimeo-pro
* Host your videos on Amazon CND – CloudFront and have it delivered at high speed across the globe (you pay only for the traffic which you get): https://foliovision.com/player/serving-private-cloudfront
* If you have your videos on YouTube, you can use that as well, with as little branding as possible: https://foliovision.com/player/youtube-with-flowplayer

Thanks
Martin

Hello Anu,

you can insert it like this (please note that this is just a sample URL, you have to put in your real video URL):

[fvplayer src="http://wochitprod-a.akamaihd.net/artifacts/headlines/singlePlus/123456/123456-1280x720_Mar_03_2015_7_13_15.mp4"]

You can use our shortcode editor, just paste your video URL into it. The illustrated user guide is here: https://foliovision.com/player/user-guide

If Wochit providing also a mobile video (lower resolution version of the same video for mobile internet connection)? Then it could be incorporated using our mobile field or using our quality switching: https://foliovision.com/player/switch-video-quality

Thanks,
Martin

Hello Anu,

currently we support YouTube and Vimeo.

I had a look at what Wochit is doing here to get an idea: http://www.wochit.com/explore/tech/blackberry-launches–inch-touchscreen-smartphone-announces-slider-phone-71172839

The script on that page looks like this: http://api.wochit.com/api/wochitplayer.js?code=eyJ2ZXJzaW9uIjoiMS4wIiwicGFydG5lcklkIjoiQTM3NEdIIiwicHJvZ3JhbW1lck5hbWUiOiJ3b2NoaXQiLCJ0eXBlIjoiQ0xJUF9JRCIsImRhdGEiOiI3MTE3MjgzOSIsInByZWZlcnJlZFZpZGVvRmFtaWx5IjoiU0QifQ%3D%3D&pid=A374GH&progn=wochit

Could you please paste the embed codes which you have? If they also give your raw MP4 file link, then you can just use these. That won’t give you hot-linking or download protection though.

Thanks,
Martin

Hello flowtation,

your CSS rules look good. It they don’t seem affecting the subtitles styling, perhaps these rules are inserted before the FV Flowplayer styles. You can fix that by adding some wrapper element ID at the stat of the CSS selector – that should give it bigger priority. #content should work with most WordPress themes.

We also recommend that you use the Player Skin -> Subitle Font Size setting of our plugin for the basic font size.

Thanks,
Martin

Hello Annoula,

so your video is provided in both RTMP (plays everwhere were Flash is installed) and HLS (plays on iOS devices, Safari on Mac and new Android devices).

I’m noticing some issues, you should be adding live=”true” to the shortcode, as per our guide: https://foliovision.com/player/rtmp-streams -> Step 6.

Tested on:

Android 4.0.4 with built in browser – works
Android 4.3 with built in browser – works
Android 4.3 with Chrome 39.0 – won’t load, only sound plays. I’m looking into it.
iPhone with iOS 6.1.6 – works
iPad with iOS 5.1.1 – works

Thanks,
Martin

Hello Marek,

check our guide here for tips, the “First prepare your MP4 files – use the above parameters” slide gives you hints about what resolution with what bitrate should be used: https://foliovision.com/2014/05/video-wordcamp-presentation

Thanks,
Martin

Hi Marek!

Thank you for using FV Flowplayer!

If the bucket is create under the same Amazon AWS user, you should be able to use the same access keys for both.

Thanks,
Martin

Hello Chan,

unfortunately not yet.

We talked about this in our team though and for now we will only put in some fallback when HLS video is played on an HLS incompatible device (everything except iOS, Safari and recent Android).

Thanks,
Martin

Hello Aris,

I had a quick look, since you are our licensed user. It appears to be a conflict with your theme – it probably uses some incompatible jQuery plugin or whole library.

Could you please try some other theme? You can just pick the “Twenty Fourteen” theme.

Future versions of FV Flowplayer will be less dependent on jQuery.

Thanks,
Martin

Hello Angel,

please upgrade your site to FV Player VAST 0.2.15 (if you don’t see the update in your wp-admin right away, you can download the ZIP file or wait), it includes a fix for playlists. Demo can be seen at the bottom here: https://foliovision.com/player/demos/vast-vpaid-ads

I’m noticing some more bugs to fix though.

Also for YouTube playlist, we had to make these ad load only the first video. There are more bugs when loading the ad in between the videos, unfortunately.

Thanks,
Martin

Hello Ed,

unfortunately we had to hold the update for autobuffering, as it was breaking certain FV Player Pro features, like YouTube embedding. We first need to make sure it all works together.

Thanks,
Martin

Hello Ben,

sorry about the delay here.

The alignment to the left is supposed create the effect where the text flows around the player as you have noticed.

We are currently adding a setting which sets the player position:

* centered
* left aligned (with no wrapped text)

This will solve your issue.

We just released version 2.3.12 which includes this feature, check Settings -> FV WordPress Flowplayer -> Player Skin -> Player Position.

Thanks,
Martin

Hello Ben,

sorry about the delay here.

The alignment to the left is supposed create the effect where the text flows around the player as you have noticed.

We are currently adding a setting which sets the player position:

* centered
* left aligned (with no wrapped text)

This will solve your issue.

Thanks,
Martin

Hello nocleats,

please check your PHP error log to see what kind of error is triggered. You can fit it on FTP in public_html/wp-admin/error_log or in the home folder in some logs directory – it depends on your web server.

It seems that you can also use WP_DEBUG_LOG in your wp-config.php file to achieve this: http://codex.wordpress.org/Debugging_in_WordPress#WP_DEBUG_LOG

Thanks,
Martin

Hello Paul,

thank you for the suggestion of a HLS player for non-Safari and non-iOS browsers.

However if you use Vimeo, you can use our integration which works with both Vimeo Plus and Vimeo Pro accounts. It uses Vimeo media URLs which are time limited, to it prevents users from downloading the videos as well.

Here’s how to set it up: https://foliovision.com/player/how-to-use-vimeo-pro

I see that using HLS might provide another level of pretection against download though, if that’s what you are after.

Thanks,
Martin

Hello Paolo,

our plugin would remove the <h3> tag automatically (as there should be no DIV element in H3), but since you are also using the [private] shortcode, this is not happening automatically. But we will have a look at improving this.

Thanks,
Martin

Hello Paolo,

I checked your post with ID 542 (open it by going to http://your-site.com/?p=542

It was working, but the video was not showing up properly. I checked the text editing for that post and noticed that the shortcode is wrapped in like this:

<h3>[private][fvplayer src="..."][/private]</h3>

While there is no problem with [private] (it’s your membership plugin I guess) the <h3;> tag appears to be the problem.

I removed that one and now the video plays for me.

Thanks,
Martin

Hello Paolo,

I had a look and you are using an invalid CloudFront Key. You are using “PUBLIC KEY” instead of “RSA PRIVATE KEY”. In next version of FV Player Pro we will put in some early warning for this. We will also improve the documentation.

I checked the other website. It appears you are using the correct key on that one.

Thanks,
Martin

Hello Miquel,

you should not need both Amazon S3 and CloudFront at the same time. Please only put in whats needed. Remember that both use simple string matching to determine if they should affect the URL in the player, so be careful here:

* https://foliovision.com/player/secure-amazon-s3-guide#keys -> Step 5. “If you are interested in the file protection” – what is in the “Amazon Bucket” field?
* https://foliovision.com/player/serving-private-cloudfront -> Step 6. “On your webpage go to Site Admin > Settings > FV PlayerPro > Scroll down to CloudFront (pro)” – are you using the right CloudFront domain?

Could you please also submit the video using our video checker? https://foliovision.com/player/faq#properties-built-checker-report-playing

Thanks,
Martin

Hello jdmariano,

you are right about this. We only process this HTML with the_content filter.

If you want to enable this for any widgets, you can put this into your theme functions.php file:

global $FV_Player_pro;

add_filter( 'widget_text', array( $FV_Player_pro, 'lightbox_add' ) );

If you want to use such HTML anywhere in theme, you can use:

`<?php echo apply_filters( 'the_content', '<a href="your-video.mp4">test</a>' ); ?>`

But that already makes it easier to use the shortcode:

`<?php echo do_shortcode '[fvplayer src="video.mp4" lightbox="true"]' ); ?>`

But I see that the shortcode doesn’t produce the text link to the video, so that might be the missing part here.

Thanks,
Martin

Hello Bruno,

FV WordPress Flowplayer 2.3.11 was released and it fixes this issue.

Thanks,
Martin

Hello Steve,

we are doing some final testing here: https://foliovision.com/player/demos/vimeo-channel-support

Thanks,
Martin

Hello Malcolm,

unfortunately we have no experience with Visual Composer as it’s a paid plugin which we haven’t found use for it.

So you can only try to use that plugin and see if it works. Then we can have a look at your site (as you are our licensed user) to see what is preventing our plugin from cooperating with Visual Composer.

Thanks,
Martin

• This reply was modified 7 years, 4 months ago by Alec Kinnear.

Hello Bruno,

we use “unload” call when the lightbox is closed to make sure the video stops. However the Google Analytics tracking is bound to that event.

To fix the issue, we will stop using the “unload” call and just use “stop”.

Thanks
Martin

Hello Bruno,

big thanks for the videos!

Could you please play the video without lightbox first, checking if there are any errors, they play the video in lightbox and see if starting the lightbox video causes some error to appear.

I suspect that Google Analytics is failing for you. Are you using Ghostery or some other blocker of tracking scripts?

Thanks,
Martin

Hello Mark,

our website runs the latest development version of FV Player Pro which is not yet released. It brings Vimeo Channel feature, but we noticed this bug with quality switching which you described. We work on resolving that.

Thanks,
Martin

Hello Mark,

FV WordPress Flowplayer 2.3.10 was released and it uses native fullscreen mode of iPad (and actually any touch device get that now).

Thanks
Martin

Hello Mark,

1) iPad Fullscreen – I tested this on iPad with iOS 5.1.1 and 7.1. The difference is that jwPlayer uses the device native fullscreen more. The advantage is that the interface is touch optimized, as you noted below.

Flowplayer just uses the web browsers full screen mode which on iPad doesn’t cover the entire screen and keeps the browser tabs visible. The advantage is that the player appearance doesn’t change. It can also use any overlays and so on, so if you have popup boxes appearing, it makes sense to use this.

But I see why you prefer that. We will also check iOS 8 and will make a decision if we want to use the native fullscreen mode for iPads. We already use it for Android, as it’s more compatible.

2) Fullscreen button and skins – I think our first step should be to make the controls bigger on iPad. We will discuss moving of the fullscreen button.

Also our Fullscreen button has shadow on it, so it is visible on white backgrounds: https://foliovision.com/site/wp-content/plugins/fv-wordpress-flowplayer/css/img/white@x2.png

3) Quality switching – the default can be adjusted by positioning the HD option as the first, just like in step 3. here: https://foliovision.com/player/switch-video-quality

We are still checking on the iOS 8 issue which you reported.

Thanks,
Martin

Hello Burno,

I found that the error is in the part which takes care of the Google Analytics tracking.

Could you please:

1) Remove the Google Analytics ID from Settings -> FV WordPress Flowplayer -> Sitewide Flowplayer Defaults -> Google Analytics ID? Let’s see if that changes anything.

2) Disable the JavaScript minify and combine for the site (what plugin are you using?). I’m not getting the same error as you. In fact, as soon as I create a copy of your site HTML on my computer, I no longer get the error.

Thanks,
Martin

.

Hello Bruno,

thank you for the nice video.

I tried again and I’m no longer seeing the issues I described the last time. I can even close the lightbox.

Does it happen if the video is not using CloudFront? What if you just put up https://foliovision.com/videos/dominika-960-31.mp4 into the lightbox ?

Thanks,
Martin

Hello Sidney,

you can use “.is-splash.flowplayer .fp-ui” and change the background-url CSS property for it.

Thanks,
Martin

Hello Bruno,

no luck yet. Notice, that the video can’t be paused either.

I tried to use the same configuration (CloudFront video, controlbar=”no” and splashend=”show”) here, but it works in Safari 7.1: https://foliovision.com/player/demos/cloudfront-download-protection -> Checking Safari 7.1 issues

There must be something with your theme or plugins. I’m noticing this JavaScript error: “ReferenceError: Can’t find variable: TB_WIDTH” in thickbox.js on line 280.

Could you try to use the WordPress theme preview function with the Twenty Fourteen template, find your page using search and see if it also fails on Safari?

Now I’m getting “Fehler beim Aufbau einer Datenbankverbindung”, is your server overloaded?

Thanks,
Martin

Hello Steve,

we made some good progress on this. The loading is now much faster, it’s absolutely required if you have more than say 8 items in the channel. We need to fix it for mobile phones though.

Thanks,
Martin

Hello Mark,

the “Admin: Video Warnings” message should be clickable. Clicking it should bring up more details. If it doesn’t, there may be a CSS bug, although we haven’t had this issue before. Try to preview your site with TwentyFourteen theme, find your video there and you should be able to click the message.

You can also reencode your video, check our HTML5 video encoding guide: https://foliovision.com/player/encoding

Visual composer won’t affect the video checker. Is there any other bug you are experiencing?

Thanks,
Martin

Hello Sean,

thank you for the bug report!

This is not the intended behavior. It seems to occur for YouTube videos below < 468 pixel width. Please upgrade to FV Player Pro 0.2.9 which was released just now.

Thanks,
Martin

Hello Tim,

please post the video ID and URL on your website, so we can have a look. We won’t publish it here if you choose not to.

There is a chance that your video it only available in a single quality. I’ve seen some Vimeo videos like that.

Thanks,
Martin

Hello Bruno,

please let us know more about the issue.

What browser are you using? Are you logged in to the site?

I had no trouble with Safari 7.1 nor Chromium. The video plays and I’m able to pause/resume the playback, enter full screen and also close the lightbox.

Thanks,
Martin

Hello Bruno,

thank you for the suggestion, I’ll make a note of that, so that we target these messages.

Thanks,
Martin

Hello Bruno,

this is not currently supported by the core Flowplayer. However let us know which part you want to translate and we will have a look.

We should add it for the admin interface however.

Thanks,
Martin