Hello Adams,

downloading a video is one thing, but getting it to play is something else. Are you sure you could play our video streams after downloading?

The video on https://support.theoplayer.com/hc/en-us/articles/206766939-AES-128-Content-Protection is encrypted, but the decryption keys are just plain files, so I was able to download and play that one very quickly.

With https://s3vooplayer-5273.kxcdn.com/vooplayerv4/100011/5a8ddc5136339170058678playlist-1080-e.m3u8 it’s slightly more difficult, as the tool I was using doesn’t see to be able to load some segment.

Thanks,
Martin

Hello Paulo,

we did reply directly to your email address 5 days ago, could you please check if the email went to Junk or Spam folder by accident, mark it “no spam” and reply there?

Thanks,
Martin

Hello Encodia,

I tested with WPBakery Visual Composer 5.0.1 and I didn’t run into any issues. I only noticed that the FV Player editor button doesn’t work in the Frontend editor (it that the modal editor which you mentioned?), but it worked just fine in the Backend editor.

I also tried version 5.5.6, which is now called WPBakery Page Builder. It worked too.

Also, FV Player doesn’t contain the “var editor = window.tinymce.activeEditor” code. We use activeEditor property of tinymce, but we don’t change it in any way.

Thanks,
Martin

Hello MM,

regarding GA 4 – we checked the quartile tracking on https://foliovision.com/player/demos/hls-stream and https://foliovision.com/player/demos/encrypted-hls-stream and found no issues.

However your screenshot shows some Event Label which ends in “Teaser” – please check the global list of events to see if you are getting any quartiles tracked for HLS streams. Perhaps they appear under a different name somehow?

Thanks,
Martin

Hello Ákos,

I checked this and it’s going to be tricky with the styling, if your theme is bundling the fancyBox styling in it.

But you can check with this new plugin version here: https://github.com/foliovision/fv-wordpress-flowplayer/archive/fancybox-fix.zip Just reinstall the plugin from that ZIP file. To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with out plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello Kiran,

1) Please post this shortcode to some empty page and see if it works: [fvplayer src="https://s3-eu-west-1.amazonaws.com/fv-player-unprotected/dominika-960-31_HD.mp4"]

Are you saying our editor won’t insert the shortcode for you, or that it inserts something but it won’t the show the video? Do you see the player at all?

2) That is a weird error. Perhaps something on your website is checking for updates differently. I included a fix for this issue for the next release, or you can reinstall from https://wordpress.org/plugins/fv-wordpress-flowplayer

Thanks,
Martin

Hello Bader,

it appears the Hebrew is under the IW country code, which must be a mistake. We will get it fixed.

Thanks,
Martin

Hello Al-Asbahi,

our documentation of the VAST URL tags is here: https://foliovision.com/player/vast/url-tags

So you can simply use [player_width], [player_height], [random_number] and [permalink].

Thanks,
Martin

Hello Paulo,

thank you for the feature request. I think most ad providers check the device type on their end. For now I guess you can just disable FV Player VAST mobile support using the checkbox on its settings and use the desktop tag.

We will discuss your request in our team.

Thanks,
Martin

Hello Ákos,

thank you for the bug report, we will get this fixed.

We are also working on a new database storage for FV Player. It has a Clone feature which you will be able to use to create a new player with the same settings and then just replace the file URL or so.

Thanks,
Martin

Hello Devin,

no need to keep FV Player 7 Beta active for us. We are able to reproduce the logo issue with a hosts file too.

Thanks,
Martin

Hello Devin,

the license key is correct. It might sound weird, but it might be caused by KeyCDN. We use it as well and we don’t have issues like this, so it’s strange.

But could you please disable use of KeyCDN in the WordPress plugin which you use and see if that helps?

Thanks,
Martin

Hello Devin,

it should not be happening. If you see our logo, then your site was unable to fetch the new license key (Flowplayer requires us to do so). You can try to remove the license key which you have in Settings -> FV Player at the top of the screen and then hit the button to activate the license again.

Thanks,
Martin

Hello Daniel,

you can just insert a YouTube live stream link just like you would for any other video: https://foliovision.com/player/video-hosting/youtube-with-fv-player#Importing-livestream

Thanks,
Martin

Hello PW,

it works fine for us, both in FV Player 6 and FV Player 7 Beta. You can check it out here: https://foliovision.com/player/demos/mpeg-dash -> MPD on AWS

Please let us know what browser you use, if it works for you on our website (the above link) and where you get the “Invalid data” error.

Thanks,
Martin

Hello Ákos,

as you are a Pro user I checked your site briefly. I see that your theme (Jupiter) is already using fancyBox library which FV Player is using as well. And that is causing the issue, it just reports:

“fancyBox already initialized”

Please switch back to the release version for now and we will ensure FV Player’s fancyBox plays well with other plugins.

Thanks,
Martin

Hello Cesar,

thank you for the bug report. New version of FV Player has been released. If you don’t see the up upgrade yet, please reinstall the plugin.

To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with out plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.

Thanks,
Martin

Hello XT,

could you please send the report using our video checker? https://foliovision.com/player/basic-setup/how-to-use-video-checker

Thanks,
Martin

Hello Peter,

I realized that we sometimes put up a new version of the plugin on wordpress.org for the beta testing. Our beta/release switch lets us do that. And it seems like Wordfence reports these changes to you.

So we should be keeping these two version separate, or use the stable tag on WordPress.org.

Thanks,
Martin

Hello Marco,

we will check these VAST autoplay issues again. Hopefully we can let the ads play without sound if browser seems to block the audible autoplay.

Regarding the upgrade issue – please try to click the right mouse button on that upgrade link and let it open in a new browser tab. I’m not sure what could cause an error like that, but this approach should let you do the upgrade.

Thanks,
Martin

Hello Ákos,

thank you for sharing an advice on srt conversion!

Thanks,
Martin

Hello Will,

doing this is not so easy, as all the functions were written to work best with the comments.

You could use a code like this to preload the avatars which you need:

global $FV_Gravatar_Cache;
if( !empty($FV_Gravatar_Cache) && method_exists($FV_Gravatar_Cache,'Cron') ) {
  $options = get_option( 'fv_gravatar_cache');
  $FV_Gravatar_Cache->Cron( $your_email,$options['size'] );
}

However then you would still have to solve the issue of appending the new records to the WP cache, as the plugins reads from this:

$gravatars  = wp_cache_get('fv_gravatars_set', 'fv_gravatars');

Thanks,
Martin

Hello Gerald,

it’s not supported out of the box, although you could code something with the fv_flowplayer_args_pre filter to achieve it. Our documentation features a code sample which is close to what you want: https://foliovision.com/player/advanced/api-programming#filters

With FV Player you can also created Video Links which point to an exact video on some page and start it at a desired time: https://foliovision.com/player/basic-setup/creating-video-links

Thanks,
Martin

Hello Leho,

you can post the links here and just say it should not be published and we will redact these links. Or you can reply to the forum notifications and then it goes to our ticketing system.

Thanks,
Martin

Hello Fabio,

FV Player Pro 6.6.6 (or 7.1.9.726 for Beta users) is out and it fixes the issue. From now on saving a post with [fvplayer] shortcode won’t break the ad HTML if there is a YouTube or Vimeo video which gets the splash screen during the post save.

I also see that the shortcode editor preview doesn’t show the ad. That will be improved with the new timeline actions.

Thanks,
Martin

Hello Project V.,

we created some code for this, but we would like to make it part of our new FV Player modular structure. I estimate it might be ready in the first week of August.

Thanks,
Martin

Hello Medal,

what video type are you going to use? You should be able to copy the div.flowplayer element from your post HTML and use that. Then just include all the fv-wordpress-flowplayer and fv-player scripts in footer and the CSS file.

We will be working on a non-WordPress version of FV Player too.

Thanks,
Martin

Hello Fabio,

do you mean the video won’t play at all on Android? I tried using Chrome 67.0.3396.87 on Android 5.1.1 and it played perfectly fine.

However I’m noticing there is some other issue now – the ad markup can actually be found on http://www.martesana.tv/video-ultimate/ so why doesn’t the ad appear? I found that you FV Player CSS file is missing some of the CSS rules.

Please ensure that Settings -> FV Player -> Actions tab -> Ads -> Show styling options you have selected the default styling. It should be like this:

.wpfp_custom_ad { position: absolute; bottom: 10%; z-index: 2; width: 100%; }
.wpfp_custom_ad_content { background: white; margin: 0 auto; position: relative }

Then the ad will finally appear. Perhaps you removed these CSS rules as you tried to make the ads work.

I see that we have to be more strict about styling for the new timeline actions feature.

Thanks,
Martin

Hello Amr,

please enable Settings -> FV Player -> Setup tab -> Integrations/Compatibility and check the box Enable HLS.js.

This setting will be default soon.

Thanks,
Martin

Hello Dipesh,

we don’t claim to support Openload, so I’m moving this ticket into “Requests and Feedback” forum.

How are you accessing videos from Openload? Are you able to get the video files directly somehow?

Thanks,
Martin

Hello Fabio,

the shortcode on the screenshot looks good, however the first screenshot of the editor shows that the field was not parsed properly.

Do you get into the same issues with using Firefox or Google Chrome?

Thanks,
Martin

Hello John,

could you please let us know which plugin would you like to use? Perhaps if it looks good we could integrate it.

If we allow just any shortcode to work it can yield unexpected (ugly) results.

Thanks,
Martin

Hello Marco,

I checked https://foliovision.com/player/demos/youtube-vast-autoplay using Chrome 67.0.3396.99 on OS X 10.12.6. I got the ad playing 10 out of 10 times. I tried to use different network speeds too.

The only time when there is an issue is when you come to the website the first time ever – Chrome doesn’t know they site, so it assigns zero MEI score to it and won’t permit audible autoplay. You can read more about that here: https://foliovision.com/2018/05/video-autoplay-issues

With FV Player 7 Beta (as used on foliovision.com) the autoplay still works, but the ad won’t play unfortunately. But fortunately Chrome remembers that you saw a video on that site, increases the MEI score and further videos autoplay with VAST just fine.

Could you please check if you are perhaps using some browser extension which might cause the issue?

I’m noticing the video won’t play on iOS 11.3 on that demo page though, so we will get that fixed. We will add it to our automated testing as well.

Thanks,
Martin

Hello Fabio,

I checked that page and the ad is not there at all. He haven’t had an issue like this before, it almost appears to be some plugin conflict.

Could you please let us have a look at the [fvplayer…] shortcode as it appears in that post content?

Are you able to get the https://foliovision.com/player/ads/setting-up-html-popups working?

Thanks,
Martin

Hello Fabio,

our goal with the new timeline actions feature will be to let you put in images from WP Media Library directly, so no HTML knowledge will be required.

Here is some sample image markup which you can use:

You can see it in action on second player here: https://foliovision.com/player/demos/html-popup-form

Thanks,
Martin

Hello John,

FV Player 6.6.6 which fixes this issue has been released.

Thanks,
Martin

Hello s,

we found a similar issue on some other website, I will try to come up with a fix. As a quick workaround you can use CSS like this:

.flowplayer.fixed-controls.is-audio {
    height: 40px !important;
}

Thanks,
Martin

Hello Marc,

perhaps Vimeo is blocking the API calls from your server. Could you please send over the [fvplayer] shortcode which is not working for you? Please also include the link to your page where the video won’t play.

Are you using the Vimeo Channel feature? https://foliovision.com/player/video-hosting/how-to-use-vimeo#adding-video-channel

Or are you building the playlist in the normal FV Player way? https://foliovision.com/player/basic-setup/creating-playlists

Thanks,
Martin

Hello Peter,

we are currently concentrating our efforts on FV Player 7, which is currently in beta for Pro users: https://foliovision.com/2018/06/fv-player-7-beta

It no longer shows that tooltip by default.

Thanks,
Martin

Hello Anthony,

FV Player version 6.6.4 which has been released now fixes the issue.

Thanks,
Martin

Hello Lacey,

I’m posting what we found in the Pro support here to make sure we help other users too:

The problem was with your theme UnidashVersion By CactusThemes which runs HTML filtering function (wp_kses) when showing articles. It’s a standard WordPress function which strips potentially malicious HTML markup from the posts. Normally it only runs when saving the posts, but your theme is running it even on the HTML code added by plugins – which is non-standard. So we improved FV Player to handle this scenario – the fixed version is on your website already and we will make that fix part of the next release as well.

Second issue was that some plugin breaks the way FV Player works. And it’s not JetPack, theme must be some other change which was done on the website, like some other plugin update. However enabling “Load FV Flowplayer JS everywhere” fixed the issues, so the videos in your lessons now play. The downside of that setting is that the CSS/JS files have to load one each page, but it’s more compatible. Your setup seems to be loading the post content in some strange way which prevents FV Player to load its scripts without use of that option unfortunately.

Thanks,
Martin

Hello Anthony,

I am noticing the issue now. We will check how the lightbox window size is calculated and see if the new fancyBox technology to which we are upgrading will fix the issue.

Thanks,
Martin

Hello Mirco,

I’m noticing we are having the same issue here: https://foliovision.com/player/demos/youtube-vast-autoplay

We will get it fixed.

Thanks,
Martin

Hello Gbrother,

the issue with video ending is fixed. We found there is a better way of marking up Dash segment durations. That should really make the streaming more reliable. We tested on 16 videos using both release and beta versions.

Thanks,
Martin

Hello Matt,

I found there was a bug in the initialization segment IDs. It has been fixed on the API end. We will look for a way of validating the MPD streams to detect issues like this early on.

Thanks,
Martin

Hello msk2018,

currently it’s possible to have a popup at the end of the video and a video ad at the start of video, which can be set to display after a set amount of time.

We have bigger plans – to allow you to show any of the popup at any time in any video. But first we need to finish the plugin update to store player configuration in database rather than in shortcodes. We made good progress on that lately.

Thanks,
Martin

Hello Radmitry,

thank you for your suggestions.

We wanted to add some quick implementation of the progress bar preview frames, however it might not work with HLS and MPEG-DASH streams. So it’s bit of downside. But perhaps at least for Vimeo videos it could load the preview frames. Do you have you video preview frames generated in some image file too?

We will discuss the your mouse pointer ideas.

These ugly white dashes are actually the portions of video which were already buffered – seeking into these takes no time.

Thanks,
Martin

Hello Anthony,

I was not able to reproduce the issue. What is your laptop operating system and what browser do you use?

Are you getting the same issue when you switch to the Twenty Seventeen template?

Thanks,
Martin

Hello Gbrother,

we got one more report like this and it seemed like a temporary issue with Vimeo video encoding. Are you still getting it?

Thanks,
Martin

Hello Florian,

so they said your site is not connected VaultPress. What is the reason to use VaultPress in that case? But as you discovered it is still sending some information to them as your screenshots posted earlier show.

Have you tried to disable FV Player and replicate the action and see if these vaultpress.com/xmlrpc.php calls are still occurring? Based on what you wrote before the post saving should be quick in such case, but are these calls still happening in that case? They really should.

So then VaultPress really should be able to tell what is causing these remove calls, what is being send and now. Perhaps they want to backup the video file as well? That could take a lot of time, but I don’t think they would really do that.

Thanks,
Martin