Hello Mark,

1) & 3) It appears that your FV WordPress Flowplayer install is not complete. Following files are missing:

/wp-content/plugins/fv-wordpress-flowplayer/css/img/play_white@x2.png
/wp-content/plugins/fv-wordpress-flowplayer/css/img/white@x2.png
/wp-content/plugins/fv-wordpress-flowplayer/css/img/flowplayer@2x.png

However these files are present in the plugin: http://plugins.svn.wordpress.org/fv-wordpress-flowplayer/trunk/css/img/

Did you uploaded the plugin by hand? If so, add the files by hand or re-install the plugin or install it using your wp-admin.

Or does your host block requests to files with @ in URL? It should not, as it’s a common naming practice for retina CSS images.

2) Slow video buffering – working on it.

Thanks,
Martin

Hello songsrpeople,

so we had a careful look and found some issues:

Your ads are (I removed the sensitive information like your ad unit ID or URLs):

1) http://search.spotxchange.com/vast/2.00/YOUR-ID-HERE?VPAID=1&content_page_url=http%3A%2F%2Fexample.com%2F2014%2F11%2Fpost-name-3%2F&cb=__random-number__&player_width=__player-width__&player_height=__player-height__

2) http://ads.us.e-planning.net/eb/4/YOUR-ID-HERE/CPM_MediumPlayerVideo490300_IMN_PUB_109/490x300_CPM_MediumPlayerVideo490300_IMN_PUB_109?o=v&ma=1&vv=2

3) http://v.admedia.com/?id=YOUR_ID_HERE&page_url=[ENCODED_PAGE_URL]&autoplay=[0,1]&content=[CONTENT_CODE]&title=[VIDEO_TITLE]&video_id=[VIDEO_ID]

In this one, it appears you didn’t replaced the URL parameters with the ones supported by our plugin. Please check our documentation here: https://foliovision.com/player/vast/player-vast-use

The step 4 tells you way URL tags are supported, so you can put these in to make sure your ad provider gets all the variables. You may need to ask them about [CONTENT_CODE] as it’s not clear what this variable should represent.

It’s obvious, that [ENCODED_PAGE_URL] needs to be replaced with [permalink] and [0,1] with [LR_AUTOPLAY]. [CONTENT_CODE] could be replaced with [post_id], [VIDEO_TITLE] should be [post_title] and [VIDEO_ID] can be [post_id] as well.

4) http://ima3vpaid.appspot.com/?adTagUrl=http%3A%2F%2Fgoogleads.g.doubleclick.net%2Fpagead%2Fads%3Fclient%3Dca-video-pub-SOME-ID-HERE%26slotname%3DSOME-ID-HERE%26ad_type%3Dstandardvideo%26description_url%3Dhttp%253A%252F%252Fsome-other-domain-here.com%26max_ad_duration%3D15000%26videoad_start_delay%3D0%26hl%3Den

In this one, I can see that description_url is not set to your domain. Is that already? Perhaps you need to put in [permalink] instead of the link which is currently there.

5) http://ad4.liverail.com/?LR_PUBLISHER_ID=YOUR_ID_HERE&LR_SCHEMA=vast2-vpaid&LR_CONTENT=&LR_TITLE=Your Title&LR_VIDEO_ID=1189&LR_AUTOPLAY=[LR_AUTOPLAY]

I’m attaching a screenshot of Chromium developer tools in which I highlighted the ad loading for each of the ads. Green color is the ad loading, pink color is the parsed URL being requested by the Flash VPAID engine and red is the result of the ad loading.

Click to get a full-sized version: https://foliovision.com/images/support/vast-debug.png

I’m noticing that the last ad is not loaded at all. That’s because we didn’t counted on more than 4 ads in waterfall loading. Please download the FV Player VAST from your https://foliovision.com/edit account to get a fixed version. We are working on a bigger improvements right now, which make it harder for me to release a quick updated version.

Thanks,
Martin

Hi songsrpeople,

the site is overflowing with ads and debug messages on the JavaScript console. Could you please enable the FV Player VAST debugging mode (Settings -> FV Player VAST -> Debug), so that we can see the events of our plugin?

Thanks,
Martin

Hi Oscar,

thank you for your input and screenshots. I see what you mean, please re-install the plugin from this ZIP file: https://foliovision.com/downloads/fv-wordpress-flowplayer-2.3.5.2.zip

It’s our latest dev version. Then insert the video like this:

[fvplayer src="rtmp://example.com/live/:test"]

That will make sure “test” is used and not “mp4:test”. If you only use this, it will assume mp4: automatically (as “test” has no file extension ), as that’s what’s needed most of the time:

[fvplayer rtmp="rtmp://example.com/live" rtmp_path="test"]

However when I do this, I can see that both “test” and “mp4:test” fail.

Also when I try to play the video on http://example.com:8080/ like you did, I don’t get anything either. I think there must be some other issue. Is this somehow only allowing your computer to playback? Or is the live stream currently off?

Thanks,
Martin

Hello Mike,

1) We just releaseed FV Player Pro 0.2 which fixes the autoplay issue with Vimeo videos.

Thanks
Martin

Hello Mandar,

sorry about that, these are PHP warnings which are off on most of the web hosts. We fixed the cause of the warning (missing media URL) and released new version of the plugin, so you can upgrade.

This should not affect the ads though. I had a look at what VAST URL you use and it doesn’t seem that media URL plays any role in it (most ad providers don’t need it).

Thanks,
Martin

Hi Mike,

sorry about the inconvenience. I’m just leaving for the weekend and Monday is a holiday here, so I’m having a quick look:

1) Global autoplay not working for Vimeo – this is caused by the way Vimeo works (media files with download protection). We will get this fixed.

It works for me in Firefox, but not in Safari 7.1 of Mac OS X 10.9.1.

Mute issue with autoplay videos from Vimeo – same as above, we just haven’t thought of this combination yet. We will make sure it works.

It also works for me in Firefox, but not in Safari 7.1 of Mac OS X 10.9.1.

2) Please let us know what mobile device you are using.

Thanks,
Martin

Hello Matthew,

this was fixed and the fix will be in next version release.

Hello Alec,

it’s actually a simple fix. I’ll make sure this is documented in our plugin guidelines.

Thanks,
Martin

Hello Matthew,

I’m replying to you privately now to speed up the troubleshooting here.

Thanks,
Martin

Hello Matt,

we didn’t encountered any issue like this yet. Could you please post your page URL or the VAST tag which you are using?

We won’t make it public if you don’t want to.

Thanks,
Martin

Hello Tim,

the Vimeo quality switching was added into FV Player Pro version 0.1.18. We are working on the documentation, but you can find it in the “Vimeo (Pro)” box in plugin settings.

Thanks,
Martin

Hello Steve,

please just put in the test domain into the licensing. Then let us know when you need to change the domain – before the site goes live.

Thanks,
Martin

Hello Sjoerd,

yes, YouTube videos can be used in a playlist, but at this point you can’t put in other kinds of videos (mixes playlist – self-hosted or Vimeo).

Demo of this was put up here: https://foliovision.com/player/demos/youtube-embedding

Thanks,
Martin

Hello Bruno,

I had a quick look at your code and there is no reason to use any get_fv_flowplayer_meta_data() function to determine the cue time. That whole block should be moved to the filter on fv_flowplayer_attributes.

The JavaScript bit should just be put into wp_footer with priority 999 if the post meta is found, no need to put any PHP into it etc.

If this is a programming project which you are working on, feel free to order our programming services here: https://foliovision.com/about/contact

Thanks,
Martin

Hello Bruno,

1) I see what you are trying to achieve. Let’s have a look at our Flowplayer API guide: https://foliovision.com/player/api-programming

First you need to define the “cue point” for 1 minute and 30 seconds. This can be achieved with the fv_flowplayer_attributes filter hook:

add_filter('fv_flowplayer_attributes','my_fv_flowplayer_cue');

function my_fv_flowplayer_cue( $attrs ) {

$attrs['data-cuepoints'] = '[90]'; // this expects an array of values in seconds

return $attrs;

}

Then you can put in JavaScript like this:

flowplayer(function (api) {

api.bind('cuepoint', function(e,api,cue) {

if( cue.time == 90 ) {

// put in your actions here

}

} );

} );

This will make it work for each player on your site. You can change the PHP part of it to only hook it in for certain players are required.

2) MaxCDN – could you please send us any documentation about how this works? There is good chance that MaxCDN will have a PHP library to work with this.

Thanks,
Martin

Hello Tim,

yes, you only enter one file URL in the shortcode and then our plugin will figure out the URLs of the other quality versions. What you put in will be the default. Please note that our player uses browser cookies to remember the quality settings.

Around 70% of browsers support MP4 video format. The rest needs the Adobe Flash plugin or WebM format.

Thanks,
Martin

Hello Tim,

2) Yes, it’s in the style.css file of your template (which is “Newspaper”.

3) You are right that it won’t work with the Vimeo Pro video URLs. That’s currently a limitation. We will work on making this work with our Vimeo integration.

Thanks,
Martin

Hello Tim,

thank your for the details!

1) Facebook share link – the link only contains the page URL and nothing else. So if Facebook generates improper description for the share it’s caused by your website. I can’t test this with your test post as it’s private (it says “There is no excerpt because this is a protected post.”).

I see you use Yoast WordPress SEO plugin – so I’m a bit surprised it dosn’t work properly for you.

Can you copy what the description looks like on Facebook?

2) Lightbox issue – this is caused by your theme which contains different styling for colobox Lightbox library (which we use).

So we should change our Colorbox prefix – that will change the element IDs and will be more resilient. We will work on that. As a quick fix you can comment out the Colorbox CSS rules in your theme CSS (look for “Gallery popup”, that’s where the section starts).

3) Quality switching – it appears you provided your MP4 file from two locations:

video.your-domain.com – containing only your HD video
cdn.your-domain.com – containing only your SD video

Unfortunately this is not how it works and I see what you tried to do (provide URL for each quality version hoping that it will be picked up by the matching quality setting), but I believe what we have is simple to use as well:

You need to put your video at URL like ‘http://video.your-domain.com/your-video-HD.mp4’ and then put the SD version into the same location, only change the “-HD” part of the file name to “-SD”: ‘http://video.your-domain.com/your-video-SD.mp4’

So when you have a look at the video directory listing, you should see:

your-video-HD.mp4
your-video-SD.mp4
your-video-mobile.mp4

All of them should be on (nearly) the same URL:

‘http://videos.my-site.com/lessons/my-lesson-HD.mp4’
‘http://videos.my-site.com/lessons/my-lesson-SD.mp4’
‘http://videos.my-site.com/lessons/my-lesson-mobile.mp4’

Then it will work perfectly, as you can see on our demo: https://foliovision.com/player/demos/flowplayer-quality-switching

Please let us know if it makes sense now.

Thanks,
Martin

Hello Tim,

as you own the FV Flowplayer license, could you please send the exact URL on your website where we can see these issues? That will make troubleshooting much easier. We will keep the URL private if you wish to.

1) Lightbox styling problem – this looks like a conflict in CSS. Could be fixed by reenforcing our CSS.

2) Facebook descriptions – this might be caused by some plugin conflict. We should be able to put in better filtering for any shortcodes etc. which don’t make much sense to be used in short post descriptions.

3) Quality switching – if you are using the Vimeo Pro video URLs, then this could in theory work, but the signature changes for each file, so unfortunately it won’t work.

If you use our integration then this is something which we need to add. At this point, the mobile devices get the mobile quality video automatically, but there is no manual selection.

4) Could you please let us know which instructions should be improved? We will be more than happy to work on these and make this work for you.

Thanks,
Martin

Hello Brian,

share bar (and embedding) can be disabled in Settings -> FV WordPress Flowplayer -> Player Skin -> Disable sharing.

Thanks,
Martin

Hello exilod,

unfortunately this is not supported by core Flowplayer at this point. It should be available in next major version, which might be out in a couple of months. Other playlist improvements should be part of it as well (like mixing video types).

Thanks,
Martin

Hello songsrpeople,

it appears that you inserted one of the VAST URLs into the ad field which accepts HTML only, like in step 5.: https://foliovision.com/player/adding-ads

To properly configure multiple VAST ads with waterfall loading follow the steps:

1) open Settings -> FV Player VAST
2) paste your first VAST URL into the “VAST URL” field and make sure proper “Engine” is selected.
3) click “Add More” and another row will appear
4) insert your second VAST URL into this new row and pick the right engine again

Thanks,
Martin

Hello songsrpeople,

the new version 0.2.7.10 was just released. You should see it in your upgrades soon, or you can grab it at https://foliovision.com/edit

We still need to document this, but the user should be pretty straight forward, just check the plugin settings and it should be obvious.

Thanks,
Martin

Hello exilod,

thank you for the suggestion, in the meantime you can use CSS like this:

.flowplayer .fp-subtitle p {
background-color: rgba(255, 255, 255, 0.2);
}

To remove it completely, just put in “background-color: transparent;”.

Thanks,
Martin

Hello Cinetime,

this setting was added in version 2.3.5 which we just released. Check the following: Settings -> FV WordPress Flowplayer -> Player Skin -> Subitle Font Size.

Thanks,
Martin

Hello Jonathan,

I used your test and and I’m attaching screenshot of JavaScript console in Chromium (open-source version of Google Chrome) and Firefox with Firebug.

1) Notice that the AdVideoComplete event is present.

2) However notice that there is a failed request to htttp://as3_100/ Next open up the tag http://shadowcdn-01.yumenetworks.com/ym/1B3uA91O2152/1349/HifvrHol/vpaid_as3.xml in your web browser and check CDATA from Tracking event=”complete”. It says exactly that.

So it seems like this URL is not properly translated into a real URL, while it works for other Tracking events.

https://foliovision.com/downloads/yume-tracking-complete-fail.png
https://foliovision.com/downloads/yume-tracking-complete-fail-network.png

3) This all could indicate a problem bug at this point I’m not sure if it’s a problem on our side or in the VPAID ad unit itself.

I had a look at the VPAID inspector as suggested and I’m seeing the same error with “as3_100/” in there: https://foliovision.com/downloads/yume-tracking-complete-fail-google.png

Could you please send this back to YuMe?

Thanks,
Martin

Hello Jonathan,

could you please provide a URL where we can see your ads playing? Is there any Yume test ad which we can use?

Thanks,
Martin

Hello Cinetime,

we might just add this as an setting in the plugin. We will discuss this in our team.

Thanks,
Martin

Hello Nizami,

I see you purchased the FV Flowplayer license, so there is nothing that should stop you from fully using the potential of your Vimeo account.

Please check our full step-by-step guide here and let us know if you have any questions: https://foliovision.com/player/how-to-use-vimeo-pro

Thanks,
Martin

Hello Chenille,

this would be possible. We have done a similar feature for one of our clients, but it’s depending on the page scroll position – the video which is in the center plays, as soon as you scroll away it gets paused.

The key to success here is to have the videos auto preload and then it’s easy to hook in play() action on the right JavaScript event: https://foliovision.com/player/api-programming

We will discuss this feature in our team, perhaps we would like to make it a part of the plugin.

Thanks,
Martin

Hello Matthew,

we should be able to take care of these issues later this week (mainly the autoplay bug).

However could you please post any website where the ads start muted? I wonder what kind of user interface could be used to turn the ad sound on.

Thanks,
Martin

Hello Matthew,

we are working on the Multiple fallback ads and that slowed down our progress on autoplay fix.

Regarding the ad volume setting – are you sure your ad network will permit that? They might not like it. We will have to think about it some more, like what user interface could be used for it and so on.

Thanks,
Martin

Hello Khoi,

as you are our licensed user, we were able to have a look at your website directly and figured out this is caused by the new popup and ad encoding which we use to make the ad codes work in WordPress shortcodes.

The fix for this issue will be released in a new version today. Thank you for your co-operation!

Thanks,
Martin

Hello Jonathan,

this document should help you to get this feature: https://support.google.com/dfp_premium/answer/3376934?hl=en

We could add this feature into our plugin, but we need to be sure it’s permitted by the ad network. You should ask your ad network if you can enable such feature if it’s not provided by the ad unit itself (described in above link).

Thanks,
Martin

Hello Mahdi,

are you use a RTL (Right-to-Left) language?

This might be caused by a declaration like this in your CSS:

body {
direction: rtl;
}

If you want to revert that, simply add the following CSS rule:

.flowplayer {
direction: ltr;
}

Thanks,
Martin

Hello Khoi,

sorry about that, you use some Google Page speed plugin or module, could you please disable it for a minute or force refersh and see if that helps?

I also see that it converts var fv_flowplayer_popup = []; into var fv_flowplayer_popup= and that’s causing issues as well. We will fix that one.

Thanks,
Martin

Hello rehan007,

I’m not able to reproduce the problem. We use Akismet on most of our client websites.

Could you please send us the URL where we can see the issue? We won’t publish the URL if you want to keep it private.

Thanks,
Martin

Hello Jorge,

please have a look at your browser error console or network traffic console to check if the request for the ads is happening or not.

Thanks,
Martin

Hello Matthew,

thank you for your interest in our plugin!

1) Autoplay – thank you for the report, we will fix this.

2) Multiple fallback ads – we already have this on our list of features to add.

Thanks,
Martin

Hello rehan007,

this should be fixed in next release, could you please check if it also happens with the latest dev version of FV Flowplayer? https://foliovision.com/downloads/fv-wordpress-flowplayer.dev.zip

Thanks,
Martin

Hi Samik,

thank you for your input, so it appears core Flowplayer doesn’t play on your device either. We will have a look and see if we can figure this out. I have one more test in mind which might help, but I should be able to do test with your user agent.

Thanks,
Martin

Hello parrjj01,

normally ads like this only work good in Settings -> FV WordPress Flowplayer -> Ads -> Default Ad Code. If the ad code contains src=”” attribute, then WordPress thinks it’s the shortcode attribute and our player fails. But it seems like you were able to circumvent this by skipping “” altogether.

In our test, the above ad worked. If you think it’s because of FV Player Pro, please let us know what is your domain and what particular feature of the Pro plugin you use (CloudFront signed URLs, YouTube, Quality Switching etc.).

Thanks,
Martin

Hello Amanda,

this is caused by invalid volume setting. Please make sure that the Settings -> FV WordPress Flowplayer -> Player Skin -> “Default Volume” is a number between 0 and 1. 1 means that maximum volume will be used by default.

That should resolve your issues, could you please let us know how it goes?

We already created a fix for this issue, it will go out in the new plugin version.

Thanks,
Martin

Hello Amanda,

please let us know when this is ready, we want to get this right for you.

Thanks,
Martin

Hello Meg,

we are already working on this, as we handle this in private support.

The reason why Flowplayer stops working in your lightbox is that your template (or your custom JavaScript code) clones the HTML into the lightbox. That breaks all kinds of JavaScript events and I would consider it a bad practice in general.

So we tried to add something into Flowplayer to help with this situation – if it detects it was cloned, it moves itself to the new instance, so it plays ok.

We have one more bug to fix – if you close the lightbox popup and open it again, it won’t display at all.

Thanks,
Martin

Hello Amanda,

you can send it here, the thread is not published. Or you can send it to support@foliovision.com or using LastPass to martinv@foliovision.com.

Thanks,
Martin

Hello Mateusz,

the pre-roll feature was added to FV Player Pro. It’s currently in beta testing, you can look for “Video Ads (Pro) (Beta)” in the Settings panel.

It allows you to add custom video ads in front of your videos. First you define them in the settings (video file URLs and the ad link) and then you enable them for your videos in the individual video settings (or add ads=”random” to the [fvplayer] shortcode).

We are still testing it on some client sites, once it’s fully tested, we will add user guide and all.

Thanks,
Martin

Hello Amanda,

does the video play for you here on our temporary test page? https://foliovision.com/video-test

What device are you using? Your report was sent from Windows 8.1 with Firefox 32. The video works for us in Firefox 32 on Windows 7.

Firefox is sometimes weird when playing mp4 on Windows. Have you tried restarting the browser? Have you tried closing any other browser? (I’m using also PaleMoon – a Firefox clone – and I found that these two interfere in MP4 HTML5 playback).

Thanks
Martin

Hello David,

FV Player Pro version 0.1.15 is out, could you please let us know how it works for you?

It’s packed with new features like custom start/end time or custom video ads (pre-roll, post-roll), but these features are currently in beta testing.

Thanks,
Martin